Digital Reformation

Trends and Practices in

Public Sector

DR. SITI ISTIANAH MAHDZUR

Ballroom III, Level 3

Singapore Marriott Tang Plaza Hotel

SINGAPORE

30 AUGUST 2018 (THURSDAY)

MAMPU

Transforming Enterprise

with Digital Reformation

Content

TRANSFORMED

VS

REFORMED

1

changed in composition

or structure TRANSFORMED

changed the outward

form or appearance

changed in character or

condition

changed in composition or structure

INFRASTRUCTURE

changed the outward form or appearance

DIGITAL SERVICE

changed in character or condition

CONSUMER BEHAVIOR

CHANGED FOR

THE BETTER

‘the improvement or

amendment of what is

unsatisfactory’

REFORMED

BALANCING DIGITAL

MORALITY

NAVIGATING

THE VUCA

WORLD

Clear Direction

Empathy & Sensing

Options &

Recommendations

Adaptive To Rapid

Change

“In today’s era of volatility, there is no other way but to

re-invent. The only sustainable advantage you can have

over others is AGILITY, that’s it. Because nothing else is

sustainable, everything else you create, somebody else

will replicate”

JEFF BEZOS, AMAZON FOUNDER

REFORMEDWhat has been TRANSFORMED

ideation

strategize

implementation

The Open Government aims to promote (1) open government from national and

subnational governments, (2) empower citizens, (3) fight corruption, and (4)

harness new technologies to strengthen governance.

Source : Open Government Guide 2018

Fiscal Transparency

OPEN GOVERNMENT

Access to Information

Citizen Engagement

Content

SYNERGIZE

CITIZEN’S WAY

OF LIFE

2

HUMANISING SERVICE

TECHNOLOGY IS

UTILIZED TO BENEFIT

AND FACILITATE

EDUCATION

TECHNOLOGY IS AN

INSTRUMENT TO

SHAPE SOCIAL

COMPOSITION &

CONTRIBUTE TO

BENEFIT EVERYDAY

LIVING

01

0203

THINGS

TO CARE

FOR

CITIZEN3USE TECHNOLOGY

IN RAISING HEALTH

AND WELL-BEING

addiction to technology

cyber bulling

social interactions

apps developing curriculum

digital content

teaching remotely

14Source: www.the-future-of-commerce.com

01 USE TECHNOLOGY IN RAISING

HEALTH AND WELL-BEING

addiction to technology

cyber bulling

social interactions

Gartner recently released their prediction that by 2020, there will be 21 billion connected devices, showcasing the speed at which the technological landscape is changing

there are more children in South Korea that are addicted to technology than there are alcoholics in America, (1 in 12),

This affects the interaction of humans around the globe. Thanks to digital engagement and dependency, our attention span has dropped to 8 seconds.

mobile escapism

TECHNOLOGY IS UTILIZED TO BENEFIT

AND FACILITATE EDUCATION02

through mobile internet ensured quality education

mobile learning platform

to ensure quality education for all

cheaper internet data packs, the penetration of mobile internet

the geographical locations is no more a barrier in connecting rural area

ACCESSIBILITY TO EDUCATION

ACCESSIBILITY OF EDUCATION TO THE

PALMS OF THE STUDENTS

apps developing

curriculum

digital content

teaching remotely

TECHNOLOGY IS UTILIZED TO BENEFIT

AND FACILITATE EDUCATION02

Teachers are no

longer the main

source of knowledge

How do we teach students to

handle these resources

GOOGLE

FACEBOOKWIKIPEDIA

CELLPHONE

YOUTUBE

BLOGS

TWITTER

How to :

VALIDATE information

SYNTHESIZE information

LEVERAGE information

COMMUNICATE information

COLLABORATE with information

PROBLEM SOLVE with information

Skills in:

Paraphrasing

Attributing

Subscribing

Editing

Twittering

Experimenting

RESPONSIBILITY?

Reflecting

Tagging

Commenting

Posting

Sharing

Uploading

TECH SKILLS

OR

FACTS

RELIABILITY?

INTEGRITY?

ways citizen/consumers use devices

differently

create positive changes on

a wider scale

It is up to citizen to adapt and learn to use

technology to maximize its outcomes

FUTURE LIFEEVERYDAY LIVING

TECHNOLOGY IS AN INSTRUMENT TO SHAPE

SOCIAL COMPOSITION & CONTRIBUTE TO BENEFIT

EVERYDAY LIVING03

IoT changing the nature of

communication

technology as a collaborative tool in

the workplace and live domestically

Content

EFFECTIVE

GOVERNMENT3

SALIENT POINT

‘Behavioural characteristic as determinants of

an organisation’s overall effectivenes’

INTEGRITY

OPENNESS

CAPABILITIES

INCLUSIVENESS

EMPLOYEE ENGAGEMENT

INNOVATION

Source: InCiSE 2017

20

EMPLOYEE

ENGAGEMENT

focus on employee engagement and management

jobs for skilled versatile workers who are good at learning what new technology offers

machine learning and artificial intelligence will provide alternatives

professionals would have to continuously up-skill themselves

rise in internal flexibility

create some happy internal engagements

good work life balance

designed to help you to solve your business problems and help achieve your core business objectives

It’s not web design and web

development, it’s problem solving

online experience that engages your audience

innovatively communicates your ethos and brand values

One size does not fit all

The importance of understanding the unique intricacies of each business

why things aren’t currently working well

potential of your digital presence

insights will help inform the problem solving solutions that will drive design and development of portal

INNOVATIVE

SOLUTION

22

JOURNEY

MAP TOOLS

EMPATHY MAP

CUSTOMER

JOURNEY MAP

VALUE PROPOSITION CANVAS

Knowledge

Transfer

Source : Knowledge Transfer, King,2005 University of Pittsburgh, USA

Clearly defined source and

recipient, and clearly

identified objective

Knowledge must be

communicated and

applied before it has

been transferred

Transferred occurred if the recipient of

knowledge has the capacity to apply it and

understood

Knowledge that is transferred

may be either tacit, explicit, or a

combination of both

When an ERP consultant

shows a potential system

user how to use tools to

implement a system,

Formalized exchange of knowledge

between or among individuals, teams,

groups, or organizations,

he or she is transferring

a combination of tacit and

explicit knowledge

SCENARIO KNOWLEDGE TRANSFER

CAPABILITY DEVELOPMENT IN

ARCHITECTING GOVERNMENT SERVICES

Knowledge transfer is very important in problem-solving approach or operating

skill so that knowledge not need to be reinvented each time it is needed

Knowledge transfer is the

communication of

knowledge

Knowledge of

know-what may be

transferred in the form of

documents and manuals

Knowledge of the know-

how (competence), may be

transferred in the form of

complementary discussion

or practice

Mechanism of knowledge

transferring, tacit knowledge

may be verbalized,

explicated, and codified

Source: Knowledge Transfer, King,2005 University of Pittsburgh, USA

Knowledge

Transfer

DESIGN

THINKING ENTERPRISE

ARCHITECTURE

(MYGOVEA)

Successful transfer

requires many

interactions

RELATIONSHIP BETWEEN INTERGOVERNMENT AGENCIES AND

CITIZEN

Source : Knowledge Transfer, King,2005 University of Pittsburgh, USA

CHARACTERISTICS OF

KNOWLEDGE TRANSFER SUCCESS:

relationships among organizations

knowledge transferred

organizations involved

transfer process

knowledge barriers

motivational barriers

communications

Shared understanding

Knowledge Observability

Absorptive Capacity

26

THANK YOU