Rooms Capacity

Inadequate

over-selling

100%

77%

What is Front Desk Up Selling?

Slide 1

Five Components of Front Desk Up Selling

Slide 2

Slide 3

Slide 4

Slide 5

Slide 6

Slide 7

Up selling – Introduction

map

“…A luxury hotel (confidential) in the New York market accrued over 1 million dollars in Up sell revenue for 2006…”

- HVS Report 2007 on up selling-

Slide 10