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FALL 2010 MEETINGUniversity Information Technology Managers

Sep 21, 2010

I. Opening Comments• Presented by Hans Meyer, Chair of

the UITM Leadership Team and Director of Technology, College of Communication and Information

UITM Leadership Team• Hans Meyer, Chair & ITGC

Representative, College of Communication and Information

• Ken Johnson, ITS Representative• Dave Borschel, Assistant Director,

Information Technology Administration Partnership Program

UITM Leadership Team• Gary Eggebraaten, IT Director, College

of Engineering• Gerardo Garcia, Assistant Director, APPS

/ ODDL / CPD• Bill Iliff, Associate Director, Business

Services• Leonard Kinerson, IT Support Specialist,

Department of Religion

UITM Leadership Team• Dina Vyortkina, Director, Office of

Information and Instructional Technologies, College of Education

• Richard Wynn, Assistant Director, Business Services

• Michael Zawrotny, Director of Computer Resources, Institute of Molecular Biophysics

II. Report on FSU IT Manager Survey Analysis

• Presented by Dina Vyortkina, UITM Leadership Team and Director, Office of Information and Instructional Technologies, College of Education

FSU IT Profile Survey Results Overview

• Disclaimer• Participants: 20

• Schools and colleges• Academic units (non-degree)• Business units

• Diversity• Titles• Job duties• FTE

Top IT projects and/or initiatives for units in 2010-

2011 budget year57 listed•Migration to FSU AD Domain •Systems upgrades•Computer upgrades•Exchange 2010•SharePoint•Web (various projects)•Videoconferencing

Top IT challenges for units in 2010-2011 budget year

32 listed! Money, people, procedures, infrastructure….•Budget constraints and lack of resources•Personnel (FTE, skills level, PD, retention)•Lack of time•FSU's segmented network •Project management across multiple departments•System security and tracking•Seeking cooperation and continuing hurdles with FSU AD integration•Lack of IT guidance FSU-wide•Defining department/staff coverage roles•Lack of documented procedures (e.g., for migration, deployment, implementation, etc.)•Getting end users to accept new policies and technology

Top IT needs for units in 2010-2011 budget year

35 listed!•Detailed business process analysis and documentation•Centralized network •University AR system fully integrated with OMNI•System to detect software and service packs installed•Training (for part-time and full time staff), orientation, and resources•New e-mail/calendar system with calendar connectors for mobile devices.•Adequate funding•Affordable services from ITS•Reliable network infrastructure.•Network storage space •IT guidance FSU-wide •Move to centralized server space or virtual servers •FSU-wide survey management system •Scheduling system •Better interface to ITS than Helpdesk•Additional file storage •Larger Exchange mailboxes•Additional laptops, computers, audio- visual equipment•Upgrade to Gigabit switching throughout the department•Application development•Support/help desk

For Christmas, I want AD, reliable network, well-trained staff, more $$$...

Training/PD needs“In our modern society, A+, Security+ and Network+ are all taught in high schools - why not get our 'professional' staff up to speed on these ideas and concepts.”

“It would be good to have entire unit (45+ staff) trained on IT applications such as Microsoft Suite of products, some staff on website development and maintenance and other emerging technologies.”

Training/PD needs (cont.)44 listed•Oracle, Hyper-V, VMWare, and. Net Developer•A+ training •MCSE Training •MCP Training •Apple Tech Training•Microsoft MCSE Training•Active Directory scripting, Group Policy Management•HTML5 •Adobe Creative Suite 5•Windows 7•Windows 2008 server •Mobile devices•InfoComm AV •Dell certified technicians for help desk staff•Exchange 2010 •Sharepoint 2010 •SCOM/SCCM 2007 •Professional development (IT / general professional growth)•General trends and issues in IT Higher Education•General system /network administration training for OPS and non-IT professional staff•Training conferences to allow for interaction and sharing ideas

Frequent themes1. AD migration initiative2. Professional development/training• IT orientation for new staff• Ongoing continuous PD• Topic/tool focused

What’s next?

AD Migration• Lessons learned from those who have migrated• Contacts within ITS for those who are

considering migration• Benefits, tips, tricks, and traps for migrations• Tools and resources for AD migration• Checklist(s)

III. Report on IT Professional Development

• Presented by Gerardo Garcia, UITM Leadership Team and Assistant Director, APPS / ODDL / CPD

IV. Report on Orientation for new IT Professionals

• Presented by Dave Borschel, UITM Leadership Team and Assistant Director, Information Technology Administration Partnership Program

Orientation for new IT Professionals

• Goal: To provide a brief overview of how Information Technology is managed at FSU. To also provide a general awareness of what IT resources are available on campus.


Topics:•Overview of IT Advisory Councils and Committees.•Management of IT services and systems. (Individual units and ITS)


Topics (continued):•FSU IT policies, standards, and guidelines•Services provided centrally from ITS•Technology services provided by other FSU departments (NWRDC, Blackboard, Computer Store, etc.)


Topics (continued):•IT-related organizations and groups: (how we collaborate)•Purchasing IT resources (Will include inventory information)


We need your help!•A detailed draft of an orientation framework is available on the FSU University IT Mangers Blackboard site. Visit the IT Orientation discussion board and provide suggestions and feedback.

V. Report on New Campus Software E-licensing

System• Presented by Joe Lazor, Director of

Technology Security and Administration, Information Technology Services

“Report on New Campus Software E-licensing System”Information Technology Services (ITS)

Software Licensing InitiativeWhat are we working to do:•FSU already has an eAcademy site in production for MS Work at Home.•Leverage to be a one stop, web enabled location for academic site-licensed products. •Full service catalogue offering & renewal management.•Improved inventory control, license reconciliation.•Comprehensive reporting system with centralized and localized auditing capabilities.•Serial/volume license key distribution to eligible users.•Secure channel for electronic software delivery. Optional media distribution.•Greater flexibility for site-license distribution and budget account management. •Rapid deployment of software.

e-Academy solution minimizes both the administrative and technical work associated with software license management and distribution, making it easier to take advantage of academic software licensing program. Please see handout.Stanford University: https://itservices.stanford.edu/service/softwarelic

https://itservices.stanford.edu/service/softwarelic

VI. ITS Reports• Presented by Ken Johnson, Director of

Technology Security and Administration, Information Technology Services

• Presented by Randy McCausland, Director of Infrastructure and Operational Services, Information Technology Services

Public Records Presentationto IT Professional

• Presenter: Melanie Welch, FSU Records Management Liaison Officer

• Date and Time: October 11, 2010, 3:00 – 4:30

• Location: College of Medicine Auditorium

Student Technology Fee• Student Technology Fee Advisory Committee• Student Government leaders, faculty members,

and Information Technology Services management and administrative staff.

• Memo and email to dean, directors and department heads (9/15/2010).

• 1/3 ($1.2 million) awarded to instructional technology projects.

• Letter of Intent by 10/1/2010.

ITS Organization Updates and Projects

• WTC continues to assist with a review of the ITS organizational framework and how that has changed our service delivery effectiveness since Michael Barrett took on the role of CIO for the University.

• Desktop support, technology enhanced classroom and computer lab groups have moved under Ken Johnson.


• Networking and telecommunications group• 557 new Aruba 802.11n AP’s installed for 1:1 Replacement as of

Today. 49 Buildings• 115 new Aruba 802.11n AP requiring installation for 1:1

Replacement. 21 Buildings=========• 672 Total new Aruba 802.11n AP’s in the 1:1 Replacement. 8

Buildings• 268 New Stand Alone Aruba 802.11n AP’s installations

completed and/or in progress • 940 Total Aruba 802.11n AP’s completed and/or in progress


• Student Systems• New director, Joshua Yaffin. Josh has a solid

business and technology background and has been involved in many similar initiatives.

• Research and Development• Focus on projects associated with evolving and

emerging technologies that are or expected to be used by FSU’s faculty, staff, and students.


• Calendar project• The central Florida State calendar is a repository where the Florida

State community look for information about Florida State related events.

• The Florida State calendar will not replace existing internal scheduling systems.

• Survey software project• Some colleges, departments, etc. use free tools like SurveyMonkey and

other have hosted or internal systems.• Enterprise service could offer IRB compliance, data confidentiality,

privacy, and security, training for faculty and staff, branding, integration with other applications, etc.


• WebCMS (eZPublish) upgrade• Desktop virtualization• Microsoft training

• E-Learning Applications (Word, Excel, Project)• E-Learning Systems (Windows XP, Windows

Vista, Windows 7)

Live@edu – Student Communications Suite – Coming

Soon…

• Email• Calendaring• Folder Synchronization• Family Safety• Dashboard• Mobile Device

Synchronization

• Photo Gallery• Spaces• Contacts• Groups

• Office Web Apps• SkyDrive

Live@edu Feature List

Consolidated Faculty & Staff Communications Suite• Exchange 2010• On Premise• Pros: Full control• Cons: Full control…, Costly

• Hosted• Pros: Significantly expanded services• Cons: Less control

Departmental File Storage (NAS)

• Introduced service in 2006• $12/GB/Year• Growth was very slow

• Revamped rate structure in early 2010• $2.99/GB/Year• Growth has been exponential


• Current state of the union• Aging EMC NAS solution (16TB)• Purchased a NetApp Gateway• Serve up excess SAN capacity (4.4TB)

• Available capacity consumed almost immediately


• What now…?• Option 1: Scale SAN environment?• Very costly, Under utilization of resources

• Option 2: Convert NetApp gateway to standalone appliance• Cost effective, Sufficient capacity?,

Another standalone storage device…


• What now…?• Option 3: Public Cloud Infrastructure• Partners like: Amazon, AT&T, Iron Mountain,

Nirvanix, Rackspace• Very cost effective, Ideal for unpredictable demand• Security concerns?, Protocol conversion

(SOAP/REST to CIFS/NFS)?, Backup/Recovery?, Uptime/Availability?, Etc…

VII. Report on Information Technology Governance

Council meetings• Presented by Hans Meyer, Chair of

the UITM Leadership Team and Director of Technology, College of Communication and Information

VIII. Open Discussion

• Moderated by Gary Eggebraaten, UITM Leadership Team and IT Director, College of Engineering

IX. Closing CommentsNext Meeting

• Tuesday, 25 January 2011 @ 10:30am, Turnbull Conference Center, room 103

• Please turn in your survey on the way out!

Thank you!Business Services

Information

Technology Services

Center for Professional Developme

nt

Tom Morgan and Jason Penley

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