The Four Facets of SharePoint Productivity
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The Four Facets of SharePoint Productivity Christian Buckley Director of Product Evangelism, Axceler
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Outlining the importance of simplifying the user interface into SharePoint through taxonomy, workflow, forms, and social -- with heavy emphasis on social features. By simplifying and streamlining the interface into SharePoint, users will be more productive, and, therefore, the organization will derive more business value out of their investments.
Transcript of The Four Facets of SharePoint Productivity
The Four Facets of SharePoint Productivity
Christian BuckleyDirector of Product Evangelism, Axceler
The Four Facets of SharePoint Productivity
What we’ll cover today:
• The business dilemma around productivity
• The four facets of productivity – what they are, and how to get the most out of them in your environment
• Why social is important
• OOTB and beyond
AboutChristian Buckley, Director of Product Evangelism at Axceler
• Microsoft MVP for SharePoint Server
• Prior to Axceler, worked for Microsoft, part of the Microsoft Managed Services team (now Office365-Dedicated) and worked as a consultant in the areas of software, supply chain, grid technology, and collaboration
• Co-founded and sold a software company to Rational Software. At E2open, helped design, build, and deploy a SharePoint-like collaboration platform (Collaboration Manager), onboarding numerous high-tech manufacturing companies, including Hitachi, Matsushita, Cisco, and Seagate
• Co-authored ‘Microsoft SharePoint 2010: Creating and Implementing Real-World Projects’ link (MS Press, March 2012) and 3 books on software configuration management.
• Twitter: @buckleyplanet Blog: buckleyplanet.com Email: [email protected]
Get the Book
Published 2012 by Microsoft PressOrder your copy at http://oreil.ly/qC4loT
Tackle 10 common business problems with proven SharePoint solutions:• Set up a help desk solution to track service
requests
• Build a modest project management system
• Design a scheduling system to manage resources
• Create a site to support geographically dispersed teams
• Implement a course registration system
• Build a learning center with training classes and resources
• Design a team blog platform to review content
• Create a process to coordinate RFP responses
• Set up a FAQ system to help users find answers quickly
• Implement a cost-effective contact management system
Axceler Overview
Improving Collaboration since 2007• Mission: To enable enterprises to simplify, optimize, and
secure their collaborative platforms• Delivered award-winning administration and migration
software since 1994, for SharePoint since 2007• Over 3,000 global customers
Dramatically improve the management of SharePoint• Innovative products that improve security, scalability,
reliability, “deployability”• Making IT more effective and efficient and lower the total
cost of ownership
Focus on solving specific SharePoint problems (Administration & Migration)• Coach enterprises on SharePoint best practices• Give administrators the most innovative tools available• Anticipate customers’ needs• Deliver best of breed offerings• Stay in lock step with SharePoint development and market trends
THE BUSINESS DILEMMA
How productive are your end users on SharePoint?
Email Cell Twitter [email protected] 425.246.2823 @buckleyplanet http://buckleyplanet.net
Online tools and the social platforms help teams work together more collaboratively
Tools that overtly manage and manipulate content and social interactions are becoming more integrated and seamless
Enterprise platforms are increasingly looking not just at solving core work streams, but in ensuring productivity in moving between work streams
Business ROI for improving productivityFaster employee on-boarding and training
More business output
More usage of the platform
Faster realization of the financial investments you’ve made in SharePoint
What are you doing to make your end users productive?
4 Ways to Improve Productivity
Search optimization
Metadata strategy
Social strategy
Feature and solution prioritization
Metrics and analytics
Governance
Change management processes
Strategies impacted by the 4 facets
TAXONOMY
What is metadata?
Email Cell Twitter [email protected] 425.246.2823 @buckleyplanet http://buckleyplanet.net
Case StudyU
sers
TeamsCorporate Departments
Empowerment
My Site
The Role of Metadata
Scott Singleton, Managed Metadata in SharePoint 2010 http://slidesha.re/hNPeAQ
Govern
an
ce
Metadata
Taxonomy Folksonomy
Social Media
Search
End Users
The metadata “stack”
Metadata is the fundamental building block of every SharePoint solutionTaxonomy adds structureFolksonomy refines the modelApply governance, as needed (Hint: its always needed)
WORKFLOW
Why use workflow?
Most commonly used automation of end user interaction with SharePointReduces “hunt and peck” by simplifying interactionsAllows enforcement of process, governance rules“Pushes” action rather than relying on end users to do the right thing
FORMS
Why build out your forms?
Simplify the interface to SharePointBreak down complex tasks into natural languageGives people step-by-step instructionsCapture more complete dataCapture richer metadata
SOCIAL
They surface data
They provide context
They extend the search experience
They are increasingly being viewed as the way in which people communicate
Why are social tools important?
Why SharePoint needs social
• Taxonomy applied
• Folksonomy (tags)
• Social dialog• Shared• Liked• Rated
• Taxonomy applied
End user-generated keywordsPersonally applied tags of pages and objects to content you discover and consume Generally applied through social interactions
What is folksonomy?
The primary value of a folksonomy is that it uses your own vocabulary
May come from your intimate knowledge of a subject
A way to correlate discovered content (through search or social interactions) to your understanding
Why use folksonomy?
Taxonomy• Paper• Airplane• White• Toy
Folksonomy• Paper• Flight• Airplane• Design• White• Toy• Origami• Technique• Distance
taxonomyfolksonomy
Opportunity to improve global search
Adding Metadata through Social
Sharing is Key
Search will not improve if you are not actively managing your taxonomy
AdvantagesIntegrated into SharePoint
Can be extended (social tools providers)
DisadvantagesRequires social interaction
Improved filtering needed
Need more display/sharing options
Requires ongoing management (governance)
SharePoint + Yammer Integration Update
SharePoint + Yammer Integration Update
SharePoint + Yammer Integration Update
CHANGE IS HARD
Change Management
At the core of any productivity enhancement effort should be a solid change management systemTransparentStatefulCurrent
Tell people what you are going to do beforehand, give them data while being executed, tell them what was accomplished once completed
OOTB AND BEYOND
Before you can talk about productivity:Understand the business value of what can be delivered through SharePointClarify the scope of what is to be built -- before you start building it
Before you spend any time on customizing SharePoint, understand what is possible out-of-the-box
If you’re worried about “learning” on your primary (production) system, look into test / temporary environments from CloudShare or a regional hoster
Get the most out of OOTB
Thank you!
Order your copy at http://oreil.ly/qC4loT
Christian [email protected]
+1 425-246-2823
@buckleyPLANET
www.buckleyPLANET.com
and http://info.axceler.com
* Additional Resources * On The Importance of Metadata, Craig Mullins http://bit.ly/cOWp2F * Enabling Social Media through Metadata http://slidesha.re/gdjoaz* Managed Metadata in SharePoint 2010, Scott Singleton
http://slidesha.re/hNPeAQ* The Battle for Metadata in SharePoint 2010, Michal Pisarek http://bit.ly/g7vFWN * 5 Steps of a Successful SharePoint Site Transformation http://bit.ly/eB6qbN * Creating Passionate Users, Kathy Sierra http://headrush.typepad.com/
