Raising productivity with SharePoint and Gamification

Raising User productivity with SharePoint & GamificationSharePoint User Group 26.10.2012 – Michael Vonlanthen

and Jussi Mori

Session content

Present the presenters and their home bases

It’s all about productivity End User productivity Productivity best practices

Administrators Developers Business Decision Makers

Gamification – Scratching the surface Why gamification can have a positive impact on

productivity? Gamification examples today

Session roundup and discussion

Starring…

Michael Vonlanthen – “Mika Lantenen”Chief Solutions ArchitectExpert in SharePoint productivityContact: [email protected]: fi.linkedin.com/in/michaelvonlanthen

Jussi MoriCo-Founder and SharePoint enthusiastSenior SharePoint Consultant - TrainerContact: [email protected]: @JussiMoriLinkedIn: fi.linkedin.com/in/jussimori

mailto:[email protected]

mailto:[email protected]

Our home bases…

SharePoint from the first second:- Portals, Collaboration, DMS- Information and data architecture- Support in whole application lifecycle- A young dynamic team who love challenges

A portal company:- Portal design (UX & Architecture)- Early adopters - A bunch of MVPs - Infrastructure, Training & Change management

It’s all about productivity – End Users

What are common challenges of End Users when working with SharePoint which have a negative influence on user

acceptance and productivity?

Here some examples:- SharePoint is difficult to use and not very intuitive- SharePoint is not more than another file share system, with a WebUI- I am used to work with local or network folders, why should I change that?- I cannot find my documents or information I need, even though I use Enterprise Search!- I don’t want to share my draft documents with others!

…nor explores SharePoint productivity intuitively…

It’s all about productivity – End users

But how in Earth to make End Users as productive as possible?

It seems like a walk into Mordor.

However…


Let’s try to bring some order into this topic by categorizing SharePoint productivity!

The right End User Training

Take care also of soft factors

Grow and cultivate your SharePoint and information infrastructure


Category 1 “The Cognitive”: The Ability to use SharePoint the right way

Here some example to improve “The Cognitive”:

-Use case based training. Show where’s the real beef of SharePoint and let them realize it themselves.-Implementing SharePoint as a communication platform means Change. Treat it as a Change project rather than IT implementation.-Find the SharePoint Rockstars in the company and use them as your deputies and engage them in end user training.- Community, community, community!!!Take end user feedback and problems serious!- Show them how to overcome simple challenges themselves.


Category 2 “The Infrastructure”: The quality of the SharePoint infrastructure

Here some examples to improve “The Infrastructure”:

-Get the hard stuff right. Spend time in planning, design and performance optimizations and spend time in doing Search right. A working Enterprise Search leverages user acceptance significantly.- Get the Information Management right. Find the balance of user freedom and governance. Build your information infrastructure with having the culture of information sharing in the focus.-Try to reduce communication channels as much as possible!


Category 3 “The Attitude”: The user acceptance and motivation in the use of SharePoint

Here some example measures to increase “The Attitude”:

-Emphasize remote work. Make it to your company culture, allowing people to work, wherever they want. People like autonomy and autonomy results in higher motivation!- SharePoint empowers social networking. Let the users connect and build communities about various business or leisure topics. Humans are social beings.- Establish transparent and fast feedback channels. Knowing where we are and where to go on any given time motivates us to go forward. People actually like to be productive!- Use Gamification to motivate and engage End Users


The technology acceptance model. A bit more scientific viewpoint…

External

variables

Perceived

usefulness

SimpleTo use

Personal

attitude

Intention to use

Actual system

use

“The Cognitive”

“The Infrastructure”

“The Attitude”

Basic productivity principles

Effectivity Doing the right things

Efficiency Doing the things right

Pareto principle 80% is done in 20% of time The last 20% (perfectness) need 80% of the time

SharePoint Developer productivity (1/2)

Accept SharePoint as your best friend – see the potentials but also accept the limitations. “Real developers” need to be guided to become a SharePoint developer. SharePoint developers should keep in mind “real solutions”.

Use «OOB first» as premise. Do not «hack» fundamental concepts and architecture, but allow to use well known patterns and practices, even if they seem to be redundant to SharePoint). f.e. Unity is a nice add on for client based features, even SharePoint has its own “configurable features” (SharePoint patterns & practices).

Think different - be innovative in choosing the right tool: browser, designer, Power Shell, InfoPath, Report Builder, Excel, Access, Visio.

SharePoint Developer productivity (2/2)

Use TFS: user stories, tasks, change-set alerts to prove code quality.

Visualization: Use UI mockups to talk to customers and colleagues before start implementation (f.e. Balsamiq or PowerPoint).

Architecture first: Even if you use only OOB elements and functionalities, think about how to do it before starting immediately with the implementation.

Use CAMLEX.NET for your CAML queries.

Short demo Another way to generate a SharePoint structure.

SharePoint IT Pro productivity

Automate installation Fast setup, clean setup, reproducible Short demo: http://autospinstaller.codeplex.com

Automate deployment Solution deployment Basic solution setup

Operation Reuse scripted fixes Reuse maintenance tasks Generate dynamic reports (structures, data

volumes, security)

SharePoint Project Team productivity

Is SharePoint the right technology? If yes the team has to know the SharePoint features. If no: “goto: next cool SharePoint project” Use SharePoint to plan and realize the project.

Realize user stories – don’t migrate functions.

Be honest - inform about limitations as soon as they show up and show alternatives (under us: workarounds)

Do not forget non-functional requirements. Clarify the application lifecycle and its influence to the solution.

And now somethingextraordinary!

Gamification – Scratching on the surface

Will Gamification replace management?

“You’ve been awarded as this month’smetadata hero!”

“You received the SharePoint content rating badge!”

“Due to your valuable contribution in making this intranet better, you get one day off!”

What is Gamification anyway?

No, it does not mean that you can play Lord of the Rings Online during work hours…

What is Gamification anyway?

… But with Gamification we use elements from games to increase End User motivation and make work even more fun!

And we want happy End Users!It’s also the reason why Farmville has more registered users

than Twitter.Gamification is the use of game mechanics and game design

techniques in non-game contexts. Typically Gamification applies to non-game applications and processes, in order to encourage

people to adopt them, or to influence how they are used. – Definition by Wikipedia

Why Gamification anyway?

Some thoughts:- Because people love games! They are fun and keep us entertained.- Games can create FLOW in people which motivates us and we forget everything around us.- People actually do hours and hours of intensive work within games today- Games are a part of our culture since the dawn or our time. - Children learn the most effective way through play. Actually adults as well!- Games connect people and we are social beings.- People play for: Mastery, Destress, Socializing and having Fun!

Play is the highest form or research! – Albert Einstein

Some Gamification Principles

The SAPS rewarding principle:

S = Status: Bragging rights about a certain status. Classic examples are Badges and Learder boards.

A = Access: Giving privileged access to players. For example fast access lane for the airport check in if you own a bonus card and gained a certain amount of bonus points.

P = Power: Giving “power” over other players in the environment. For example forum moderators.

S = Stuff: Tangible objects to win. Everyone likes freebies and giveaways. However the “Stuff” rewards are the least important rewards of all.


Transparent and hyper available feedback loops:

- A player is always aware of the current progression of the game.- A player is always aware of the next steps ahead- A player always knows if she or he performs well- A player can use this information to perfectionise hers or his performance to the next “Level”


The power of FLOW:

Achieving of FLOW – The players state between anxiety and boredom, meeting his own motivational level in that experience. – Mihaly Csikszentmihalyi a famous psychology professor who studies happiness and creativity.

Gamification today – Some examples

Jussi ousted Jussi as the Mayor of Scandic Marski! Every Check in counts!


Nike+ running App. Run to reach the next level. With every level you reach, the next level is harder to get.


A project management tool which rewards project members with badges once a task is done!

RedCritter Tracker

Gamification tomorrow

Some ideas:

- Gamification in learning portals. Create avatars for users who develop and earn XP by attending courses, watching e-learning content and participate actively in the community.-Create monthly challenges to improve your Intranet: For example, monthly challenges for End Users to create a list or library templates which improves collaboration. Rewards like, getting a day off or free dinner for two.- Make your MySite profile like a Company Hero Avatar. Everything you do in the intranet will be rewarded by points which develop your avatar further. You raise levels and with higher levels you can get elevated access.

How to implement Gamification?

There are some services already available!

Gamification and SharePoint

For SharePoint

URL: http://www.badgeville.com/products/connectors/badgeville-for-sharepoint

Track and reward the following user behavior:- Document Management (Creating and Contributing)- Creating, editing, or contributing to a wiki page- Starting or participating in a discussion thread- Posting a comment on content (docs, wikis, blogs, discussion threads)- Viewing pages- Rating content- Voting on content- Tagging content- Employee collaboration

http://www.badgeville.com/products/connectors/badgeville-for-sharepoint



The essence of all this…

Frodo managed to get to Mordor and back! Can you?

Raising productivity with SharePoint and Gamification

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