Improving Productivity with SharePoint 2013 and GamificationChristian Buckley, SharePoint MVP, AxcelerJussi Mori, Sr SharePoint Consultant, Peaches Industries

Improving Productivity with SharePoint 2013 and Gamification

What we’ll cover today:

• Why focus on Productivity?

• 5 key productivity features in SharePoint 2013

• What is Gamification?

• How SharePoint can be expanded to include Gamification as a way of improving productivity

About ChristianChristian Buckley, Director of Product Evangelism at Axceler

• Microsoft MVP for SharePoint Server

• Prior to Axceler, worked for Microsoft, part of the Microsoft Managed Services team (now Office365-Dedicated) and worked as a consultant in the areas of software, supply chain, grid technology, and collaboration

• Co-founded and sold a software company to Rational Software. At E2open, helped design, build, and deploy a SharePoint-like collaboration platform (Collaboration Manager), onboarding numerous high-tech manufacturing companies, including Hitachi, Matsushita, Cisco, and Seagate

• Co-authored ‘Microsoft SharePoint 2010: Creating and Implementing Real-World Projects’ link (MS Press, March 2012) and 3 books on software configuration management.

• Twitter: @buckleyplanet Blog: buckleyplanet.com Email: cbuck@axceler.com

About Axceler

Improving Collaboration since 2007Mission: To enable enterprises to simplify, optimize, and secure their collaborative platforms

Delivered award-winning administration and migration software since 1994, for SharePoint since 2007Over 2,000 global customers

Dramatically improve the management of SharePoint

Innovative products that improve security, scalability, reliability, “deployability”Making IT more effective and efficient and lower the total cost of ownership

Focus on solving specific SharePoint problems (Administration & Migration)

Coach enterprises on SharePoint best practicesGive administrators the most innovative tools availableAnticipate customers’ needsDeliver best of breed offeringsStay in lock step with SharePoint development and market trends

About JussiJussi Mori, Co-founder and Sr. SharePoint Consultantat Peaches Industries

• Prior the founding of Peaches Industries, worked at Swisscom Ltd in Zurich Switzerland, building a CRM based on Lotus Notes then changed to a small IT consultancy company called Interact Consulting, building Document imaging solutions.

• Started working with SharePoint in 2006 first as a Freelance consultant and in April 2008 founded Peaches Industries together with Chris Müller (MVP SharePoint) in Zurich Switzerland

• Wrote several studies on end user productivity with SharePoint and published an article about End User Productivity in the SharePoint magazine of Germany in Autumn 2012

• Focus on End User education and Change Management. Researching and developing products around Gamification since summer 2011

• Twitter: @JussiMori Email: j.mori@peachesindustries.ch

About Peaches Industries

A portal company• Portal design (Information management and user

experience)• Technical implementation• Project Management and Communication• End User training and Change Management

We also see us as:• Early adopters• SharePoint enthusiasts

Goto: www.peachesindustries.com

Why Focus on Productivity?

"The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency."

~ Bill Gates

Why focus on Productivity?

To simplify the interface into SharePoint

To better align end user activities with the needs of the business

To better streamline business processes

To get more out of SharePoint

Faster employee on-boarding and training

More business output

More usage of the platform

Faster realization of the financial investments you’ve made in SharePoint

The result?

5 Key SharePoint 2013 Productivity Features

Making end users more productive

Drag and Drop

Making end users more productive

Drag and DropMy Tasks (Content Aggregation)

These images courtesy of Liam Cleary (@helloitsliam)

Making end users more productive

Drag and DropMy Tasks (Content Aggregation)Activity Feeds

Making end users more productive

Drag and DropMy Tasks (Content Aggregation)Activity FeedsProjects and Deadlines

Making end users more productive

Drag and DropMy Tasks (Content Aggregation)Activity FeedsProjects and DeadlinesSimplified Sharing

Gamification in SharePoint Intranets

Session topics

• The Challenge of End User engagement• What is Gamification anyway?• Gamification principles• Does this really work?• Gamification today• Gamification in SharePoint

The Challenge of End User engagement

Let’s have a look at some figures:

Customers:• 54% of users are inactive in loyalty programs• 69% don’t use your online communities

Employees:• 50% don’t adopt your enterprise software• 88% don’t use your social software

Source: Five Key engagement imperatives whitepaper from Badgeville

The Challenge of End User engagement

Does this sound familiar?

“SharePoint is difficult to use and not very intuitive!”“SharePoint is only another file share, and nothing more!”“I use network file shares and folders, why should I use SharePoint instead?”“I cannot find my information I need to do my work!”“I don’t want to share my draft documents with others.”“Why do I need to fill in document properties?”

The Challenge of End User engagement

Some problems with SharePoint portals

High bounce rate: Users have a look once, but do not return to the site

Low adoption: Users do not use the service

Differentiation: No differentiation: All sites within the portal look and work the same

Few referrals: Employees do not speak about the service to other fellow colleagues

No clickthroughs: Users do not react on e-mails which contain ‘deep links’

The Challenge of End User engagement

Technology acceptance model

External variables

Perceived

usefulness

SimpleTo use

Personalattitude

Intention to use

Actual system

use

The Gamification influence point!

Source: Technology Acceptance Model (TAM) by Fred Davis 1985

So, how can we engage our users to be as productive as possible?

Let’s talk about Gamification!

What is Gamification anyway?

What is Gamification anyway?

No, it does not mean that you can play Lord of the Rings online during office hours!

What is Gamification anyway?

In short words:

Gamification is the use of game elements and game mechanics within a non game environment to drive user motivation!

Gamification can have a positive effect on the End Users attitude towards a system by:

• Helping in raising the attention on the work at hand• Helping to solve problems collaboratively• Helping to get things done in a fun way

People like to have fun!

That’s also the reason why FarmVille has more active users than Twitter.

Why should I consider Gamification?

Some thoughts:• Because people love games! They are fun and keep us

entertained.• Games can create FLOW in people which motivates us and we

forget everything around us.• People actually do hours and hours of intensive work within

games today• Games are a part of our culture since the dawn or our time. • Children learn the most effective way through play. Actually

adults as well!• Games connect people and we are social beings.• People play for: Mastery, De-stress, Socializing and having fun!

Play is the highest form or research! – Albert Einstein

Gamification principles

Gamification principles

The SAPS rewarding principle:

S = Status: Bragging rights about a certain status. Classic examples are Badges and Leader boards.

A = Access: Giving privileged access to players. For example fast access lane for the airport check in if you own a bonus card and gained a certain amount of bonus points.

P = Power: Giving “power” over other players in the environment. For example forum moderators.

S = Stuff: Tangible objects to win. Everyone likes freebies and giveaways. However the “Stuff” rewards are the least important rewards of all.

Gamification principles

Transparent and hyper available feedback loops:

• A player is always aware of the current progression of the game.• A player is always aware of the next steps ahead• A player always knows if she or he performs well• A player can use this information to perfect hers or his performance to the next “Level”

Gamification principles

The power of FLOW:

Achieving of FLOW – The players state between anxiety and boredom, meeting his own motivational level in that experience. – Mihaly Csikszentmihalyi, a famous psychology professor who studies happiness and creativity.

Gamification principles

Smooth on boarding processes:

Action

Rewards

Action

Action

Reward

Join / Engage/ Interact with the real world

Invite friends

Does this really work?

Does this really work?

World class companies have introduced Gamification imperatives and have measured the following improvements on different user behavior levels:

• 500% increase in user comments and activity in the Intranet• 140% increase time on site• 600% gain in shop clicks• 2000% surge in social sales• 60% increase in Employee engagement• 250% growth in training compliance

Source: Five Key engagement imperatives whitepaper from Badgeville

Gamification today - Some examples

Gamification today – Some examples

Every Check in counts!

Gamification today – Some examples

Nike+ running App. Run to reach the next level. With every level you reach, the next level is harder to get.

Gamification today – Some examples

A project management tool which rewards project members with badges once a task is done!

RedCritter Tracker

Gamification in SharePoint

Gamification in SharePoint

Some ideas:

• Gamification in learning portals.

• Create avatars for users who develop and earn XP by attending courses, watching e-learning content and participate actively in the community.

• Create monthly challenges to improve your Intranet

• For example, monthly challenges for End Users to create a list or library templates which improves collaboration. Rewards like, getting a day off or free dinner for two.

• Make your MySite profile like a Company Hero Avatar.

• Everything you do in the intranet will be rewarded by points which develop your avatar further. You raise levels and with higher levels you can get elevated privileges and access rights.

Gamification in SharePoint

• Status through metadata• Metadata Hero 30 percent of all documents uploaded have high quality metadata

• Metadata Superhero All uploaded documents have high quality metadata

• Metadata Rockstar Filled in all documents with metadata in a teamsite

• Metadata Archaeology Sent feedback about term sets to the portal team

• Metadata Flashmobber Termsets have been extended by the user directly

Gamification in SharePoint

Some Gamification and behavior platforms available, which offer APIs to use

Gamification in SharePoint

For SharePoint

URL: http://www.badgeville.com/products/connectors/badgeville-for-sharepoint

Track and reward the following user behavior:• Document Management (Creating and Contributing)• Creating, editing, or contributing to a wiki page• Starting or participating in a discussion thread• Posting a comment on content (docs, wikis, blogs, discussion threads)• Viewing pages• Rating content• Voting on content• Tagging content• Employee collaboration

Thank you!

Contact Us Christian Buckley

cbuck@axceler.com+1 425-246-2823@buckleyPLANETwww.buckleyPLANET.com and http://info.axceler.com

Jussi Morij.mori@peachesindustries.ch +358 50 323 07 66@JussiMori

about.me/jussi.moriwww.peachesindustries.com