Atria Launch

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Company Introduction

Central Business Systems has been in business for over 65 years

In the document and mail solution business for over 25 years

Founded on superior customer service

Over 3,000 Kentucky, Indiana and West Virginia businesses choose Central Business Systems as their partner in business solutions!

Lexington Louisville Charleston

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Company ContactsHours: M-F 8a-5p (Eastern Time)

Sales

Regina Green – Louisville Sales Manager

Frank Shoaf – Owner/President

Operations

Mark Jones – Operations and Service Manager

Carl Nettleton – IT Manager

Service

Nathaniel Pope – Technical Service Engineer

Mike Jetter – Technical Service Engineer

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Reliable equipment backed by unbeatableservice = maximum uptime and productivity.

CBS help desk offers first-class problem solving via phone

Average 4-hour call-back response time

First-time fix rate is 93%

Premier Customer webpage with additional resources

Overnight shipment of replacement hardware, if needed

Service & Support

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HASLER IM330 POSTAGE MACHINE

Built-in 5 lb. weighing platformProcessing speed up to 35 letters per

minute and departmental accounting with 10 standard accounts

Automatic thickness adjustment up to 3/8"

Over 140 USPS® rates and services with easy rate selection using "Rate Wizard“

Instant savings on Priority® and Express® Mail with built-in Commercial Based Pricing (CBP)

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Box Contents

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Step 1: Pre-Assembly

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Step 2: Install PSD

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Step 3: Install Inker

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Step 4: ConnectivityIn order to load funds, download rates, and support your mailing system, you must set-up a connection between the mailing system and the server.

This can be done in two different ways:

1. LAN (Standard)The mailing system communicates with the server over a high-speed internet connection or LAN (Local Area Network).»» This standard method allows for fast, seamless postage rate updates and funds download; and software updates can be performed remotely and automatically.»» Utilizing LAN connectivity eliminates connection errors and busy signals when connecting to the server.

2. Modem (Optional)If you do not have a high speed internet connection available, the mailing system can communicate with the server using an external USB dial-up modem connected to an analog telephone line or fax line.»» This method can only be used for postage rate updates and funds download.

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Step 4A: LAN Connection

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Step 4Ai: LAN Connection

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Step 4Aii: LAN Connection

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Step 4B: Modem Connection

Modem model may vary.

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Step 4Bi: Modem Connection

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Step 4Bii: Modem Connection

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Step 5: Declaration

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Step 5i: Declaration

If there are new rates available, machine will download and apply them, and notify you between steps D & E

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Step 6: Test Print (optional)

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Step 6i: Test Print (optional)

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Step 7: Downloading Funds

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Step 8: Processing Mail

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Step 8: Processing Mail

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Cheat Sheet

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Q: What is the weight capacity of the integrated weighing platform?A: Capacity is 5 lbs. If errors occur when placing an item on the platform (e.g.

“weight to heavy for current rate”), manually change the rate to a mail class that is applicable (e.g. Priority®)

Q: Can I manually enter a weight higher than the capacity of the integrated weighing platform?

A: Yes. Be sure to choose the correct mail class first, then you may manually enter weights up to 69 lbs. 15.9 oz.

Q: Must the mail machine always be connected to (LAN/Modem) connection to operate?

A: Communication from the mail machine to Hasler is almost always done after hours (ex: rate downloads, stats uploads, etc). Alternative times when machine must communicate out would be when a funding call is performed. Leaving the machine connected to your (LAN/Modem) will reduce the likelihood of experiencing a communication error.

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Q: If the machine’s motor stops running before I’m done feeding letters, can the timeout values be changed?

A: Yes. See USER MANUAL section 8.6 p. 125 for instructions to change.

Q: Can the machine be setup to default to a certain value stamp, if all we send is one type of mail?

A: Yes. However, the process entails defaulting the weight platform to “off,” which would cause misposting of heavier pieces. If you know the rate that an item needs, you can enter that rate on the keypad instead of weighing it (ex: for $0.45 stamp, from the Homescreen enter 4 then 5 then OK). To reset to system defaults, double-click power key.

Q: How are supplies obtained?A: All supplies should may be ordered by calling CBS at 800-648-2599, or via

downloadable form at www.cbsedge.com. Orders received after 2pm (Eastern Time) will not ship until the following business day. Otherwise, most items ship same day!

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Q: Does the machine have to remain connected to the LAN/Modem at all times?

A: The machine is dependent on its “dial-out” abilities for uploading statistics to Hasler, and downloading rates/funds from Hasler. That being said, if the machine must be disconnected from the LAN/Modem for short periods (0-7 days, due to down phone lines, network outages, office moves, etc.), you will still be able to process mail if you have sufficient funds on the meter. Beyond 7 days, you will begin seeing error messages pertaining to loss of connectivity, and you run the risk of missing an important transaction.

Q: How will the funds from the returned Pitney Bowes equipment be refunded?

A: Once the old equipment has been returned to Pitney Bowes and accounted for, your corporate office will contact them for a refund of your remaining postage account, which will include postage remaining on returned meters. That vendor will then cut Atria a check for the closed account.

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Q: What should be done if the ink cartridge cannot be installed during setup because the carriage is in the wrong position?

A: Complete setup without the cartridge installed, then insert afterwards. DO NOT FORCE CARTRIDGE INTO THE CARRIAGE! Excessive force on cartridge or carriage can cause irreparable damage, requiring a replacement machine.

Q: What should be done if the new equipment arrived missing some of the components/documentation?

A: If missing components, contact CBS so we can coordinate replacement. If missing documentation, replacements can be found at www.cbsedge.com

Q: How can we tell if we’re getting the most out of our ink cartridge?A: Maximum ink cartridge output is achieved by saving all of your mail

needing postage until a set time of day, and running fewer large batches, as opposed to many small batches or single pieces. Setting all outgoing mail in a central location near the machine, and designating one person to post them all shortly before the postal carrier arrives to collect them is a good way to accomplish this.

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Q: Where are additional resources located?A: Central Business Systems has posted a Premier Customer portal on our

website that will contain this presentation, as well as links to documentation, and additional resources.

In your web browser, go

to www.cbsedge.com,

click on the PREMIER

tab, then click on the

ATRIA SENIOR LIVING

logo to view your content.

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Atria Senior Living and Central Business Systems:P a r t n e r i n g t o e n s u r e f a s t , r e l i a b l e c o m m u n i c a t i o n !

Thank You!