Western Michigan University Facilities Management
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Personal Digital Assistant August, 2010
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Western Michigan University Facilities Management. Personal Digital Assistant. August, 2010. Overview. Maintenance Services Aspects Of The Personal Digital Assistant System What Did We Want To Achieve What Items Did We Include Paperless Implementation. What did we want to achieve. - PowerPoint PPT Presentation
Transcript of Western Michigan University Facilities Management
Personal Digital Assistant
August, 2010
Maintenance Services
Aspects Of The Personal Digital Assistant System• What Did We Want To Achieve• What Items Did We Include• Paperless Implementation
Improve the work order process• Technician Enters
Comments On Work Orders and Fills Out Time Sheets
• Service Center Enters Exact Same Information
Accuracy Of Information• Between trades & Service
Center• Loss of paperwork
Real-Time Data• Information of work order
is updating several times a day
• No lag time between completed work orders and Service Center entering information
Defined Requirements• Wireless• Bar coding• Durability• Time clock capability• PM task procedures• Technician’s
comments• User-friendly
Researched Hardware & Software• Compatible with our
CMMS TMA (The Maintenance Authority)
Purchase Hardware & Support Equipment
Created A Systematic Training Program Gradually Across the Organization• 2-day training – classroom / field per phase
3 Trade
1 Supervisor
Zone Supervisor
4 Trades
1 Supervisor
Zone Supervisor
4 Trades
1 Supervisor
Zone Supervisor
4 Trades
1 Supervisor
4-6 Trades 6 Trades 6 Trades 6 Trades 4-6 Trades
1 Month
1 Month
Phone EmailWeb
Campus Community
Student/Faculty/Staff Request
Student/Faculty/Staff Request
Web Request
Student/Faculty/Staff Request
Web Request
Email Response
Service Center Receives Web Requests
Service Center Receives Web Requests
Coverts Request To Work Order
Service Center Receives Web Requests
Coverts Request To Work Order
Email Response
Service Center Receives Web Requests
Coverts Request To Work Order
Email Response
OR
Service Center
Service Center Zone Supervisor
Service Center Zone Supervisor
TMA Scheduler
Service Center Zone Supervisor
TMA SchedulerField Technician
Service Call/Do It Now• Reads request• Performs tasks• Completes technician
comments• Post labor tasks
Preventative Maintenance• Reads PM procedure• Performs task/ “checklist”• Completes technician
comments• Post labor hours
Track labor hours
Buy materials
Locate and verify utility shut offs
Trade Completes Work Order and “hot syncs”
Requester Receives Email
Customer Survey
PDA Returned to Docking Station
Supervisor Review and Analyze Closed Work Orders Daily
Questions?
