The ‘Future’ of ICTThe ‘Future’ of ICT

A Presentation Club of Amsterdam

Centre for Consulting Excellence

International Business Liaisons

The history of ICT over the The history of ICT over the last 30 years last 30 years Quite a tripQuite a trip

How would one label the How would one label the maturity of ICT today maturity of ICT today

and whyand why

What are the main problems What are the main problems in ICT todayin ICT today

The Role of the CIOThe Role of the CIO

What is going to happen in the What is going to happen in the next 20 yearsnext 20 years

Current focus area’s of innovationCurrent focus area’s of innovation

In 20 years from now, In 20 years from now, will ICT still be an industrywill ICT still be an industry

NewCoICT

Industries

Information

Telcos

Banking

Government

Retail

Health

Transport

Linking all services in ICTLinking all services in ICTLinking all services in ICTLinking all services in ICT

The Holistic Approach in ICTThe Holistic Approach in ICT

InformationTechnology

BusinessProcesses

People

Strategy

1. Vision, mission, strategy & objectives

2. Choose your business model:- Operation excellence- Customer intimacy- Product leadership

3. Define & design the operating model

HRM aspects:- Training & education, trainingplans- Assignments on projects- Competence mgt.- etc

ICT aspects:- Methods, tools, techniques- Development environment- Architecture- Infrastructure- etc

Workflow mgt.Workload mgt.etc

The ICT implementationThe ICT implementation

“ “ the embedded problems of a successful ICT presence and its the embedded problems of a successful ICT presence and its strategies for sustained quality in operations, strategies for sustained quality in operations,

are to be projected on the type of organization, the processes are to be projected on the type of organization, the processes involved within a company and consequently, involved within a company and consequently,

in the creation of quality generated managerial directions and in the creation of quality generated managerial directions and the instructions given!”the instructions given!”

AA problem of problem of TopologyTopology

How do we How do we seesee this World Work this World Work

GDP Distribution in 1992GDP Distribution in 1992

GDP GDP byby GlobalizationGlobalization 2020 2020

The Realistic ICT ApproachThe Realistic ICT Approach

An unprecidented Business Process Flow An unprecidented Business Process Flow Analyses, aimed at the highest ROI goals Analyses, aimed at the highest ROI goals set from current offerings and use, for set from current offerings and use, for proven sustained profitability in your proven sustained profitability in your

ICT &ICT & Automation!Automation!