Tele2: private experience for public sector - Andrius Baranauskas @ PSE 2013 Vilnius
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Transcript of Tele2: private experience for public sector - Andrius Baranauskas @ PSE 2013 Vilnius
Tele2: private experience for public sectorVilnius, 2013 10 24
Petras Masiulis, CEO
2
The mobile industry is in decline
Q1200
7
Q2200
7
Q3200
7
Q4200
7
Q1200
8
Q2200
8
Q3200
8
Q4200
8
Q1-20
09
Q2-20
09
Q3-20
09
Q4-20
09
Q1-20
10
Q2-20
10
Q3-20
10
Q4-20
10
Q1-20
11
Q2-20
11
Q3-20
11
Q4-20
11
Q1-20
12
Q2-20
12
Q3-20
12
Q4-20
12
Q1-20
13
Q2-20
130
50,000
100,000
150,000
200,000
250,000
Tele2 Omnitel Bite
3 *Source: TNS TRIM report, 2011
2011 Jan 2012 Feb 2012 Nov 2013 Aug55
60
65
70
75
Tele2 has the best Perceived Quality
Tele2 Bite Omnitel
Yet, Tele2 is growing
2006 20110
15
30
45
60
75
Tele2 has the best reputation*
Tele2 Bite Omnitel
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
0%20%40%60%80%
Tele2 is the leader in Customer market Share
Omnitel Tele2 Bite
4
Effectiveness is the key
5
People employed
6
Acknowledged for effectivenes
• 2nd most effective mobile operator in Europe (A.T. Kearney)
• Most productive ITT company in Baltics (Profiles international)
7
And what do we mean by “effective”?
8
9
Time is the single non-renewable resource in the world
10
Our way of doing things in less time
• Faster decision making
• Less bureaucracy
• More trust
• Mistakes allowed – as long as you learn
11
Faster decision making: an experiment
• 4 equal groups, the same problem to solve
5 min 30 min
2 hours 4 hours
12
The results
5 min
2nd BEST SOLUTION
30 min
THE BEST SOLUTION
2 hours 4 hours
THE WORST
13
Less bureaucracy
Snr. sales manager
Residential sales
manager
Prepaid sales manager
B2B & Public business
sales manager
4 employees
1,8 M clients
14
More trust
Less people doing the same job
More responsibility for employees
Working faster
15
16
Can it also work in the public sector?
17
Procurement is an indicator
• Very slow & long process
• Huge bureaucracy
• No trust
• Mistakes = claims in court
18
Short term targets Long term pain
19
But there is an alternative
• CPO.Lt: digital public procurement database
• No bureaucracy, no courts, no mistakes
• Process speeded up several times
20
And it saves money, too
HOW HAVE EXPENDITURES FOR THE MOBILE CONNECTION OF YOURS / YOUR INSTITUTION CHANGED AFTER YOU STARTED TO USE TELE2?
Mean 39,2%
% counted from those who indicated that expenditure for the mobile connection decreased, N=72
% counted from respondents, who can get information and/or pay account, N=106
% counted from those who indicated that expenditure for the mobile connection increased, N=3
Mean 16,0%
Expenditures haven‘t changed16,0%DK/ NA
13,2%
Expenditures decreased
67,9%
Expenditures increased
2,8%
12,5%
16,7%
22,2%
9,7%
38,9%
up to 20%
21-30%
31-50%
more than 50%
DK/ NA
SOURCE: RAIT, 2012 March-April
21
Can same rules be applied to other processes?
22
Our way of doing things in less time
• Faster decision making
• Less bureaucracy
• More trust
• Mistakes allowed – as long as you learn
23
Thank you