Tele2 - Companion App for_QOS_Telecom_Forum_eng 2015
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Transcript of Tele2 - Companion App for_QOS_Telecom_Forum_eng 2015
“Companion” network
services monitoring App
implementation results
#Metricell
Anton Kopysov
Head of Product Quality Division
2 17.02.2015
SmartphonesGeneral trends
45%
34%
12%4% 2% 3%
22%
58%
8% 5% 3% 3%
12%
71%
4% 6% 4% 2%0%
20%
40%
60%
80%
Symbian Android Bada iOS Windows Phone Другое (Asha, Blakberry, Linux, Windows Mobile, Live Area, Palm)
2012 2013 2014
16%
24%30%
0%
10%
20%
30%
40%
2012 2013 2014
Smartphone share in Tele2 network, %
12.03.20153
Phase 1 MQMS Project resultsGeneral conclusions: progress, subscribers, geography and network
26.09.2014 – available on Google Play
29.10.2014 – available on App Store (iTunes)
12.03.20154
Info Campaign for Subscribers:
100 000+ customers received SMS on their Android and iOS handsets
More that 2% responded and installed “Companion” application
Data collected from “Companion” covered wide geographical area:
More than 91% of Tele2 base stations in Chelyabinsk region
13 biggest cities of Chelyabinsk region with 2,3M+ population summary or
67,5% of total population
Phase 1 MQMS Project resultsProgress, geography and network
City000
pers.
% of
population
Chelyabinsk 1 143 32,9%
Magnitogorsk 409 11,8%
Zlatoust 173 5,0%
Miass 150 4,3%
Kopeysk 138 4,0%
City000
pers.
% of
population
Ozersk 82 2,4%
Snezhinsk 48 1,4%
Satka 44 1,3%
Chebarkul 42 1,2%
Korkino 38 1,1%
City000
pers.
% of
population
Kashtym 38 1,1%
Yuzhnouralsk 37 1,1%
Total: 2 348 67,5%
12.03.20155
App inbuilt Questionnaire:
More than 10% responded
Average rating of application– 4,3
User’s comments from questionnaire:
Need to add Exit button
Dual SIM devices support required
Add functions to check account balance,
account management, on-line support chat
Phase 1 MQMS Project resultsCustomer’s feedback
Google Play Questionnaire:
More than 3% responded
Average rating – 4,0
12.03.20156
Totally 22 problem spots detected in
Chelyabinsk region:
12 spots – in Chelyabinsk,
Snezhinsk, Magnitogorsk, Ozyorsk
and surrounding suburbs
4 spots – on M5 federal highway
and Chelyabinsk ring road
4 spots – in cities outside of Tele2
planned coverage
2 spots – on regional motorways
Actions considered:
8 Base Stations to rollout
1 Base Station to optimise
Снежинск
Челябинск
Озерск
Магнитогорск
Phase 1 MQMS Project resultsProblem areas
12.03.20157
More than 45 000 Auto-events captured in background mode
546 Manual Reports sent by users
500 subscribers affected a problem a half of them has sent a report
More than 20% “Companion” users has actively used Speed Test, My routes drive test and
My Building indoor test
Phase 1 MQMS Project result
Active Test Test Users
Speed Test, # 548 274
My Buildings, # 374 257
My Routes, # / km 66 / 600 66
Call Setup Success
Rate, %Drop Call Rate, %
Voice Call Success Rate,
%Service Availability, %
99,97% 1,29% 98,68% 99,44%
Overall Tele2 network KPIs shows excellent results:
12.03.20158
Passive ModeProblem captured in background mode in 2G/3G
More than 45 000 problem events captured in
background mode:
38,6% - No Data
32,1% - No Service
22,6% - Emergency Only
38.6%
32.1%
22.6%
4.6% 2.2%
12.03.20159
Active ModeProblems reported by subscribers
More than 200 subscribers reported 546
problems about problems with service:
26,2% - No Service
22,9% - No data
18,5% - Slow Data
26.2%
22.9%
18.5%
15.6%
8.9%
1.3%6.6%
12.03.201510
15%85% На улице
100% of problems reported consist location coordinates
85% of problems reported from indoor
48% of reports enclosed with user’s comments
Problem User’s Comment Location
No Service Total nightmare with coverage in my apartment :) Magnitogorsk, Truda str. 59
No Service Yesterday was No Service, no signal bars for a while Chelyabinsk, Pobedy eve. 160а
Slow Data Slow Internet connection while using Opera mini browser Trehgornyi, Mira str. 4
No Service Available only near the window. Magnitogorsk, Zhukova str. 17
Dropped Calls Connection lost on the entrance to my home Zlatoust, Zelyonaya str. 8
Slow Data When the hell 3G will rise??? Chelyabinsk, Kalinina, 15
Active ModeProblems reported by subscribers
12.03.201511
Active ModeMeasurements done by customers
66 users performed Drive Tests of 600 km total length
12.03.201512
Quality of Service evaluation:
3,8 – quality of service perception
3,6 – coverage perception
4,1 – voice quality perception
2,7 – data quality perception
39% of app users responded
4.1
4.2
2.7
3.6
1 2 3 4 5
Coverage evaluation:
3,5 – overall coverage evaluation
2% of app users rated their coverage perception
27 – answers where processed*
* Users were able to evaluate coverage in Coverage Checker menu
Value Add Functions of “Companion” appCoverage and Quality of Service evaluation
12.03.201513
Value Add Functions of “Companion” appSpeed Test and ‘My Building‘ indoor test
5 tests per day
-84 dBm – average indoor
Signal Level
20% of tests had Low Signal
Level
116 Kbps – Average Speed
in 2G
2,0 Mbps – Average Speed
in 3G
12.03.201514
The most popular function was “My
Buildings” indoor test.
Most number of test were performed on
First (1,2,3) and Top (9, 16) floors.
Floor
Average Signal
Level, dBmLow Signal reports, % Average Data speed
2G 3G 2G 3G 2G, Kbps 3G, Mbps
First floors (1-3) -87 -92 32,8% 18,7% 136,8 3,39
Mid floors (4-7) -82 -81 15,3% 9,6% 125,3 1,54
Top floors (8-16) -85 -98 1,4% 53,5% 83,6 1,59
Value Add Functions of “Companion” appIndoor tests
12.03.201515
252 No Service events recieved
1 user made indoor test at home (Breyvoila str. 27, 4th floor). Test measured median
Signal Level -99 dBm
2 additional Base Stations were considered to Rollout
Problem spot exampleChelyabinsk city, recently constructed buildings area (Sub-district #54 and #55)
12.03.201516
71 events of No Service, Emergency Only and Drop Call detected around Payment
Centre area. Average Signal Level -111 dBm
Considered Base Station RAN Optimisation
Problem spot exampleMagnitogorsk city, Karl Marks ave. 119/3
12.03.201517
758 problems detected in
background mode
2 users manually sent No
Service, Bad Call Quality
Reports
-99 dBm average Signal
Level around Truda str.
-105 dBm avg. Signal Level
during the problems
Considered to rollout new Base Station
Problem spot exampleMagnitogorsk, Truda str. 57 – 61
12.03.201518
Plant area of ‘ARH-Story’D
276 Emergency Only events captured that says competitors has better coverage
Considered to build new Base Staion
Problem spot exampleSuburbs around Korkino city and Novobaturino
12.03.201519
229 No Service events detected at Military unit with avg. Signal Level of -107 dBm
Considered to Rollout new Base Station
Problem spot exampleNorth-East part of Bishkil town district Chebarkul
12.03.201520
56 No Service, Emergency Only, Drop Call events captured
Considered to build 2 new Base Stations
Problem spot exampleM5 Highway, area between Zlatoust and Satka