Mobile OfficeGiving Your Communication and Productivity a Boost with Mobility, Apps, and Accessories

Dorothy Davis, Mark Ediger, Patrick Honvo, Reiher Maldonado, Sharon Cubit, Virginia GutierrezUniversity of Phoenix Jeffrey Mc Donough

CMGT/556 Enterprise Models04/10/2023

Product Focus Iphones

Mobile Apps

Accessories

Package Deals

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Supply Chain Management

Who are our potential Partners?

Who are our Competitors ?

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Apple iTunes Verizon Wireless AT&T

Straight TalkSprint

Other local, home-town, small business operators

Supply Chain Management

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COMPETITORS

MANUFACTURERS

CUSTOMERS

PARTNERS

MOBILE OFFICE

ITUNES HEADQUARTERS

ITUNESWAREHOUSE

Design…

Supply Chain Management

QUICKBOOKS NETSUITE

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Image 2: QuickBooks (Image retrieved from http://enterprisesuite.intuit.com/contact/online-demo/enterprise-solutions/part2.jsp)

Image 3: NetSuite (Image retrieved from http://www.netsuite.com/portal/resource/demo/intro-v1/2110_Introduction.html )

Software Solutions…

Supply Chain Management

QUICKBOOKS NETSUITE Advantages

Finance Management Inventory Management Sales and Customer Management Purchasing And Vendor Management Payroll And Employee Management Security And Productivity Tools Service Plan Very User Friendly

Disadvantage Expensive Doesn’t support ERP, CRM, or ecommerce Limitations on users

Advantages All the advantages of QuickBooks Supports ERP, CRM, and Ecommerce

initiatives Operates securely from the cloud Central storage in one location yet enables

broader geographic operations Allows stake holder access levels for

informational purposes Disadvantage

User friendliness undetermined

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http://www.netsuite.com/portal/products/netsuite/main.shtml

http://enterprisesuite.intuit.com/products/enterprise-solutions/

Software Characteristics…

Supply Chain ManagementBEST CHOICE: NETSUITE

All the advantages of QuickBooks (Inventory, Employee, Vendor, Customer, Asset, Expense, and Financial Management features)

Supports ERP, CRM, and Ecommerce initiatives

Operates securely from the cloud

Central storage in one location yet enables broader geographic operations

Allows stake holder access levels for informational purposes

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http://www.netsuite.com/portal/solutions/quickbooks.shtml

Elimination of manual processes and dependence on spreadsheets

Easy to support global expansion

Real time financial and operational reporting

No need to manually transfer data between applications due to the ability to support the entire company with a single solution

Access to business information anywhere anytime

Supply Chain ManagementImplementation…

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Image 1: NetSuite Platform (Image retrieved from: http://www.netsuite.com/portal/images/platform-wheel.jpg )

Supply Chain ManagementImplementation…

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Image 1: NetSuite Platform (Image retrieved from: http://www.netsuite.com/portal/images/platform-wheel.jpg )

Customer Relationship Management

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Design…

Information and features that will be beneficial to Mobile Office

Customer Relationship Management

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Corporate Accounts

Customer Information

Customer Requests

Sales Op Automation

Consumer Inquiries

Visitor Registry

Customer Satisfaction Survey

Support Tracking

Self Help

System Notification

Customer Relationship ManagementSALESFORCE SALES CLOUD MICROSOFT DYNAMICS

Advantages Flexibility

lower costs

faster implementation

Real-time customer information

Security features

Disadvantage Reports not available to iPhones

Pricy

Affordable versions don’t offer customization

Advantages Rapid Implementation

Simple, user friendly management services

Guaranteed service level of 99.9% uptime

quality online and phone support

Affordable online storage and offline access

Security features for customers

Disadvantage New to the cloud

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Enterprise Resource Planning Benefits

Broad analyzing capabilities

Increased efficiency in daily operations

Eventual cost savings

Consistent processes company-wide

Improved management due to improved information flow

Continuous access to synchronized information

Improved, rapid, and informed decisions making , and

Information at everyone’s fingertips reduces the need for continuous communications.04/10/2023

Enterprise Resource PlanningADVANTAGES DISADVANTAGES

Big Picture View

Automation

In-depth Analysis

Consistent & Efficient

Business Intel Processes

E-Commerce Friendly

Broad Scope of Services

Single Information Source

Secure & Tracking Friendly

Costly

Slow Implementation

High Need for Balance

Slow Return on Investment

Lacks User Friendliness

Compatibility Costs

Complicated Data Transfer Process

Requires Consistent Business Practices and

Models

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Enterprise Resource PlanningWHY SAGE PRO

Easy to use

Flexible

Integration features

Designed for business development and growth scalability

Full-featured accounting resolutions

Easy source code

Control over your accounting system

Fiscal management

Availability of Information

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The Plan

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S W

O T

PLAN

IMPACT ON CUSTOMER AND PARTNER INFORMATION

The Plan

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S W

O T

PLAN

IMPACT ON CUSTOMER AND PARTNER INFORMATION

The Plan

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S W

O T

PLAN

IMPACT ON CUSTOMER AND PARTNER INFORMATION

The Plan

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• PLAN

S W

TO

IMPACT ON CUSTOMER AND PARTNER INFORMATION

The Plan

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• PLAN

STRENGTHthe latest security

upgrades and capabilities to deliver SaaS to customers and

secure enterprise data

W

TO

IMPACT ON CUSTOMER AND PARTNER INFORMATION

The Plan

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• PLAN

S

WEAKNESSESBeing a startup

presents the need of implementing new projects and

processes

TO

IMPACT ON CUSTOMER AND PARTNER INFORMATION

The Plan

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• PLAN

S W

THREATSinternal and

external risk such as hacking to knock the service offline

O

IMPACT ON CUSTOMER AND PARTNER INFORMATION

The Plan

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• PLAN

S W

THREATSinternal and

external risk such as hacking to

knock the service offline

O

IMPACT ON CUSTOMER AND PARTNER INFORMATION

Data Center AC Failure, Aircraft Accident, Data Communications Loss, Data Destruction, Earthquakes, Fire, Flooding , Power Outage, Terrorism, Extreme Weather, Vandalism

The Plan

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• PLAN

S W

THREATSinternal and

external risk such as hacking to knock the service offline

O

IMPACT ON CUSTOMER AND PARTNER INFORMATION

The Plan

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• PLAN

S W

TOPPORTUNITYthe ability to

implement the latest upgrades and

stay constant on security policies

IMPACT ON CUSTOMER AND PARTNER INFORMATION

The Plan

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• PLAN

• Disaster Recovery• Network Security

S W

TO

IMPACT ON CUSTOMER AND PARTNER INFORMATION

The Plan

DISASTER RECOVERY PLAN NETWORK SECURITY PLAN

Backups

Risk Analysis and Mitigation

Priority Response System

Cost Benefit

Net Present Value

Least Cost Alternative

Economic plan

Network Security Policy

Network access

Network security control devices

Access Control Policy

User enrollment

Identification

Authentication

Remote access

Securing facilities

Security of information systems

Workplace protection

Unused ports and cabling

Network and server equipment

Equipment maintenance

Security of laptops and roaming equipment

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IMPACT ON CUSTOMER AND PARTNER INFORMATION

References Cornerstone Consulting, Inc. (2013). Sage Pro ERP Accounting Software. Retrieved on

April 25, 2013 from http://www.cornerstone1.com/index.cfm?meter=380

CRM. (2011). Retrieved from http://www.cloudtechnology.com/cloud-solutions/crm

CRM Software Blog. (2010). Retrieved from http://www.crmsoftwareblog.com/2010/09/one-major-disadvantage-of-salesforce-com-vs-microsoft-dynamics-crm-dont-get-stuck-in-the-cloud/#

Customer Segmentation Analysis. (2013). Retrieved from http://www.microstrategy.com/Download/files/Solutions/byDepartment/CRM/Customer_Segmentation.pdf

Easteck Access (Copyright, n.d.). Providing an Entry-Point for Your Own China-Based Manufacturing Program. Easteck International. Retrieved electronically on 04/08/2013 from http://www.eastekinternational.com/why-eastek/eastek-access

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References E. J. Ragins and A. J. Greco, "Customer Relationship Management and E-Business:

More Than a Software Solution," Review of Business, vol. 24, p. 25, 2002

Hildebrand, Volker. (2013). Drive sustainable, profitable growth through CRM. Retrieved from http://www.sap.com/community/flash/kw41_07_story_2.epx

Intuit. (Copyright, 2013). Intuit QuickBooks Enterprise Solutions. Retrieved electronically on 04/13/2013 from http://enterprisesuite.intuit.com/products/enterprise-solutions/

MacLeod, Calum. (September, 2012). iPhone plant in China re-opens after brawl. USA Today. Retrieved electronically on 04/08/2013 from http://usatoday30.usatoday.com/tech/story/2012/09/25/iphone-plant-in-china-re-opens-after-brawl/57836272/1

Mobile Client for Microsoft Dynamics CRM. (2012). Retrieved from http://www.bfi-mobile.com/images/downloads/BFI_Mobile_Factsheet_EN_2012-12.pdf

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References Netsuite. (Copyright, 2013). For QuickBook Users. Retrieved electronically on

04/14/2013 from http://www.netsuite.com/portal/solutions/quickbooks.shtml

Netsuite. (Copyright, 2013). Training. Services. Retrieved electronically on 04/14/2013 from http://www.netsuite.com/portal/services/training/main.shtml

Netsuite. (Copyright, 2013). Training. Services. Retrieved electronically on 04/14/2013 from http://www.netsuite.com/portal/images/platform-wheel.jpg

Rajib, S. (2012) Advantages and Disadvantages of ERP. Retrieved on April 25, 2013 from http://www.buzzle.com/articles/advantages-and-disadvantages-of-erp.html

Resco Mobile CRM application. (2013). Retrieved from http://www.resco.net/MobileCRM/app.aspx

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References Sales Cloud. (2013). Retrieved from

http://www.salesforce.com/sales-cloud/free-trial-pricing/

Salesforce Customer Community. (2013). Retrieved from https://help.salesforce.com/HTViewHelpDoc?id=content_about.htm&language=en_US

SAP. (Copyright, n.d.). Supply Chain Management. Retrieved electronically on 04/08/2013 from http://www54.sap.com/lob/scm/software/overview/highlights.html

The IPhone King. (Copyright, 2013), Who Manufactures the IPhone and its Accessories. Retrieved electronically on 04/08/2013 from http://www.iphoneking.info/who-manufactures-the-iphone-and-its-accessories/

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