Mobile office offering

© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03-

Now that employees are equipped with new smart phones andmobile data access, how do we help them to be more productive?

Business Customer’s Requirements(*):•Re-use existing IT infrastructure:

•e-mail, agenda, ...•vertical applications, ...

•Security•Ease of Use:

•Handset fleet management•Handsets/connections set up•Learning curve•End user support

•Pricing schemes/cost management:•Communication Cost control•Company/private usage

(*) Source: Northstream AB, February 2003


Corporate Mobility (CM) ProxyVAS for Smart Phones and Mobile Applications

PLMN

CMM forSmart Phones

E-mailServer

CorporateDirectory

WAP GwMMS Proxy

Home Page

IM Proxy Access Ctrl

UniversalMsging Client C

M

Proxy

Directory Px

Location Px

Field ForceAutomation

Sales ForceAutomation

FleetManagement

+++ Value Added Services:• Corporate WAP Gateway • Push Proxy • Access Control Proxy• Personalised Home Page• Directory Proxy • Mobile Instant Messaging• Multi-media messaging (MMS):

•interfaced to corporate e-mail• Universal Messaging Client (UMC):

• over WAP and Web• interfaced to corporate e-mail

•Location Proxy:• interacting with PLMN Location Server and with Corporate applications (e.g. Fleet Mgt)

Push Proxy

Corporate

ITCalendar


Alcatel Corporate Mobility Manager (CMM) SuiteFrom Voice/SMS to Data & Video Mobility

CM Proxy

CMM forVoice & SMS

CMM forSmart Phones

CMM forNotebooks

CM Proxy CM Proxy

Company BCompany A ASP

Smart Phones VAS over:WAP CSD/GPRS/3G

Access to Intranetover:•GPRS•3G•P-WLAN•xDSL

MobileEmployees

...

PLMN

LocationServers

ParlayGateway

Optional Operator Applications and Services

3G-PC VideoConferencing

PABX

Real-TimeCall Control

OSP

A flexible architectureto meet a full range ofsecurity requirements!


Where is your office today?Alcatel has a complete solution range for all environments!

Mobile Network (GPRS/UMTS)

At theOfficeAt theOffice

ADSL Modem

On theMoveOn theMove

Notebooks with GPRS /

WLAN / Ethernet

Public WLAN

Hotspots

At the airportAt the airport

At HomeAt Home

3G Video Phones

SmartPhones

PDA


What are your communication needs anywhere you are?

Talk!Cost Control/Flexible charging:

Business Calls><

Private Calls

CorporateDirectoryAnywhere

E-mailSMS

MMSUMS

Voice-Mail

Intranet Access

Get TravellingServices

Instant Messaging!Click to talk!

Voice-Conferencing

Meet Face to face!

Video-Conferencing

Exchange messages!Get/Update Corporate

Information

Check Presence!

Find the nearest ...

Manageyour time!

Agenda

To Do’s

Corporate numbering

scheme


CMM for Voice & SMS(Fix/Mobile VPN)

To Ease Mobility for employees:

Enables access from anywhere to the company-wide communication

Flexible numbering plan

Call forwarding, Call filtering

Hunting list

International/national roaming

Remote access (home-working)

To Optimise tariffs & cost controlAllows corporate to control expenses in real time

Differentiated pricing policy

Profile management

Personal/corporate accounts

Screening features (Call duration, roaming, ..)

Some References:


CMM for Smart Phones

CM Proxy

CMM forSmart Phones

My Company

VAS overWAP CSD/GPRS/3G

+++ Ease Smart Phone Usage:• Handsets set up (OTA)• Short numbers for Voice, SMS & MMS• Phone number lists (workgroup, …) • Voice VAS self mgt over WAP:

• call forwarding, …

PLMN+++ Optimise Cost Management:• Controlled usage and access• Split company/private bill for SMS, MMS, WAP services

Directory search by name, site, ….

•phone nr, e-mail address•Click to talk•Business card (Vcard) download & exchange via MMS


CM ProxyImprove team communication with Mobile Instant Messaging

3. One click to access to your online buddy list Easier with GPRS - always on – network / Nicer with color Easier with GPRS - always on – network / Nicer with color screen screen

3. One click to access to your online buddy list Easier with GPRS - always on – network / Nicer with color Easier with GPRS - always on – network / Nicer with color screen screen

2. You’re using your favorite mobile handset or PDA2. You’re using your favorite mobile handset or PDA No constraint on the terminal capabilities, just use a WAP No constraint on the terminal capabilities, just use a WAP

browserbrowser

2. You’re using your favorite mobile handset or PDA2. You’re using your favorite mobile handset or PDA No constraint on the terminal capabilities, just use a WAP No constraint on the terminal capabilities, just use a WAP

browserbrowser

5. You get his contact details on your buddy list Integrated with address book & PreferencesIntegrated with address book & Preferences (e.g. (e.g. IM/SMS/MMS/Voice…)IM/SMS/MMS/Voice…)

5. You get his contact details on your buddy list Integrated with address book & PreferencesIntegrated with address book & Preferences (e.g. (e.g. IM/SMS/MMS/Voice…)IM/SMS/MMS/Voice…)

4. You check her/his presence/availability Interoperability + Advanced application and network Interoperability + Advanced application and network presencepresence

4. You check her/his presence/availability Interoperability + Advanced application and network Interoperability + Advanced application and network presencepresence

6. You want to talk to him/her on the phone: Click-to-Call / Natural Data Click-to-Call / Natural Data Voice Convergence Voice Convergence

6. You want to talk to him/her on the phone: Click-to-Call / Natural Data Click-to-Call / Natural Data Voice Convergence Voice Convergence

7. Line is busy: You leave a Message on his/her voice mail Call CompletionCall Completion

7. Line is busy: You leave a Message on his/her voice mail Call CompletionCall Completion

1. Fixed – Mobile service continuity1. Fixed – Mobile service continuity Leverage the success of PC chat & instant messagingLeverage the success of PC chat & instant messaging

1. Fixed – Mobile service continuity1. Fixed – Mobile service continuity Leverage the success of PC chat & instant messagingLeverage the success of PC chat & instant messaging

• ARPU booster•Indirect revenue from Click-2-Call, Click-2-SMS, Click-2-MMS,

•Customer loyalty insurance - Less churn

€


CM ProxyPicture Messaging (MMS) VAS and sample usage

Sample MMS usage with vertical applications:

• picking instructions to driverswith address + map

• work instructions to field forcewith address + to do + map + picture

• problem reports to central dispatching

with picture + voice report + reference

• ...

A picture is worth thousands words ...

• messages to your colleagues short text + picture + voice messageTaking advantage of short numbers

• ...Built-in MMS VAS:

• PC based MMS Composer• MMS Business Cards exchange:

• with people picture• MMS Company Card exchange:

• with photo and map

ALCATEL BELL N.V.Francis Wellesplein 1

B-2018 ANTWERPBELGIUM

MMSCompany

Card


CMM for NotebooksSmart access to your corporate Intranet at any place your are!

16H40 TAXIDownload the mail content & context

GPRS/ UMTSGPRS/ UMTS

17H15 AIRPORT- Download the

mail attachment

WLANWLAN

20H45 HOTELSend the final version

of the document

WLANWLAN 18H30 PLANE Improve the presentation21H15 RESTAURANT

no stress, no constraintsbetter efficiency

16H30 TAXIBoss’ request for final document version by

8.00AM tomorrow

GSM/ SMSGSM/ SMS


CMM for Notebooks

3G/UMTSAccess

Network

CMM

WLANWLAN

GPRSAccess

Network

AccesController

•Authentication•Virtual SIM•Billing

Public WLAN

Hotspots

Roamingagreement

CAP3Radius - GGSN

CAP3Radius - GGSN


CMM for NotebooksFeatures

Screening

•Allow enterprises to apply a policy•For GPRS intranet/internet, WLAN hotspot access • Policy to groups or individual employee• Based on screening tree

Cost control

•Control and optimise budget•Detailed bill per division •Dual invoicing company/private•Limits per user or groups in usage


Conclusion: Alcatel is orchestring the complete value chainof mobile office & mobile applications

complete orchestration

2G, 2.5G, edge, 3G2G, 2.5G, edge, 3GWLAN, roaming WLAN, roaming

WAP Phone, WAP Phone, PDA, MDA, PC PDA, MDA, PC

Predefined apps, Predefined apps, Voice & dataVoice & data

to enterprise IT, to enterprise IT, Secuity, billingSecuity, billing

Systems Integration

ApplicationsDevelopment

NetworkIntegration

DeviceInteroperability

IOT in the 3GRC and R&D labs

Optimisation of user interface

Integration withnetworks

Secure interoperability

Adapt applications tonetwork bandwidth

Tools for fast and easy service creation

Development of generic applications

Customisation for operators‘s needs

Content

Integration with customers‘s IT

Integration with corporate customers IT environment

Alcatel‘s value proposition is more than integration:ORCHESTRATION of end-2-end deliverables

for Ready to Launch Services

Hosting, Hosting, ASP modelASP model

Operation &Maintenance

Support for L1, L2, L3

Hosting servicesASP mode, risk sharing


CMM highlights


Alcatel 8640 CMM 4.0main benefits

Converged VPN solution on OSP2.3 supporting network interfaces INAP CS-1 and CAMEL phase2

Network independent

Transparency VPN access in roaming situation

Advanced charging such as location based, account code and dual invoicing

to help enterprises for accounting and cost control

Enhancement of numbering plans and translation mechanism Either a structured or a non-structured PNP format translation to fit the evolution of enterprise implementation


CMM Functionality Main Feature Families (1/2)

Numbering

Enterprises define their own private numbering over the operator network without

integrating any equipment Call Establishment

Enterprises take advantage of cheaper call rate according to the different types of

business calls, qualified by CMM for an advanced billing Accounting and Cost Control

Enterprises make the control of its telecom budget by means of screening and call

duration control Routing

Enterprises make effectively calls between employees having up to 4 company lines

based on one single private number


CMM Functionality Main Feature Families (2/2)

Call CompletionEnterprises improve the reachability of employees

MobilityEnterprises enhance the mobility of employees outside the enterprise in a national

and an international contexts

Location Dependent ServicesEnterprises more improve their telecom budget taking advantage of location

dependent services

Inter-workingCMM Service provider can co-operate with another VPN service provider to enhance

his market

Service Management

Enterprises and employees have more interactivity with CMM

API for interactions with Information SystemThe information system of operator can interact easily with CMM by means of

standard interfaces

Mobile office offering

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