Mobile office offering
© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03- Page 2
Now that employees are equipped with new smart phones andmobile data access, how do we help them to be more productive?
Business Customer’s Requirements(*):•Re-use existing IT infrastructure:
•e-mail, agenda, ...•vertical applications, ...
•Security•Ease of Use:
•Handset fleet management•Handsets/connections set up•Learning curve•End user support
•Pricing schemes/cost management:•Communication Cost control•Company/private usage
(*) Source: Northstream AB, February 2003
© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03- Page 3
Corporate Mobility (CM) ProxyVAS for Smart Phones and Mobile Applications
PLMN
CMM forSmart Phones
E-mailServer
CorporateDirectory
WAP GwMMS Proxy
Home Page
IM Proxy Access Ctrl
UniversalMsging Client C
M
Proxy
Directory Px
Location Px
Field ForceAutomation
Sales ForceAutomation
FleetManagement
+++ Value Added Services:• Corporate WAP Gateway • Push Proxy • Access Control Proxy• Personalised Home Page• Directory Proxy • Mobile Instant Messaging• Multi-media messaging (MMS):
•interfaced to corporate e-mail• Universal Messaging Client (UMC):
• over WAP and Web• interfaced to corporate e-mail
•Location Proxy:• interacting with PLMN Location Server and with Corporate applications (e.g. Fleet Mgt)
Push Proxy
Corporate
ITCalendar
© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03- Page 4
Alcatel Corporate Mobility Manager (CMM) SuiteFrom Voice/SMS to Data & Video Mobility
CM Proxy
CMM forVoice & SMS
CMM forSmart Phones
CMM forNotebooks
CM Proxy CM Proxy
Company BCompany A ASP
Smart Phones VAS over:WAP CSD/GPRS/3G
Access to Intranetover:•GPRS•3G•P-WLAN•xDSL
MobileEmployees
...
PLMN
LocationServers
ParlayGateway
Optional Operator Applications and Services
3G-PC VideoConferencing
PABX
Real-TimeCall Control
OSP
A flexible architectureto meet a full range ofsecurity requirements!
© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03- Page 5
Where is your office today?Alcatel has a complete solution range for all environments!
Mobile Network (GPRS/UMTS)
At theOfficeAt theOffice
ADSL Modem
On theMoveOn theMove
Notebooks with GPRS /
WLAN / Ethernet
Public WLAN
Hotspots
At the airportAt the airport
At HomeAt Home
3G Video Phones
SmartPhones
PDA
© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03- Page 6
What are your communication needs anywhere you are?
Talk!Cost Control/Flexible charging:
Business Calls><
Private Calls
CorporateDirectoryAnywhere
E-mailSMS
MMSUMS
Voice-Mail
Intranet Access
Get TravellingServices
Instant Messaging!Click to talk!
Voice-Conferencing
Meet Face to face!
Video-Conferencing
Exchange messages!Get/Update Corporate
Information
Check Presence!
Find the nearest ...
Manageyour time!
Agenda
To Do’s
Corporate numbering
scheme
© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03- Page 7
CMM for Voice & SMS(Fix/Mobile VPN)
To Ease Mobility for employees:
Enables access from anywhere to the company-wide communication
Flexible numbering plan
Call forwarding, Call filtering
Hunting list
International/national roaming
Remote access (home-working)
To Optimise tariffs & cost controlAllows corporate to control expenses in real time
Differentiated pricing policy
Profile management
Personal/corporate accounts
Screening features (Call duration, roaming, ..)
Some References:
© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03- Page 8
CMM for Smart Phones
CM Proxy
CMM forSmart Phones
My Company
VAS overWAP CSD/GPRS/3G
+++ Ease Smart Phone Usage:• Handsets set up (OTA)• Short numbers for Voice, SMS & MMS• Phone number lists (workgroup, …) • Voice VAS self mgt over WAP:
• call forwarding, …
PLMN+++ Optimise Cost Management:• Controlled usage and access• Split company/private bill for SMS, MMS, WAP services
Directory search by name, site, ….
•phone nr, e-mail address•Click to talk•Business card (Vcard) download & exchange via MMS
© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03- Page 9
CM ProxyImprove team communication with Mobile Instant Messaging
3. One click to access to your online buddy list Easier with GPRS - always on – network / Nicer with color Easier with GPRS - always on – network / Nicer with color screen screen
3. One click to access to your online buddy list Easier with GPRS - always on – network / Nicer with color Easier with GPRS - always on – network / Nicer with color screen screen
2. You’re using your favorite mobile handset or PDA2. You’re using your favorite mobile handset or PDA No constraint on the terminal capabilities, just use a WAP No constraint on the terminal capabilities, just use a WAP
browserbrowser
2. You’re using your favorite mobile handset or PDA2. You’re using your favorite mobile handset or PDA No constraint on the terminal capabilities, just use a WAP No constraint on the terminal capabilities, just use a WAP
browserbrowser
5. You get his contact details on your buddy list Integrated with address book & PreferencesIntegrated with address book & Preferences (e.g. (e.g. IM/SMS/MMS/Voice…)IM/SMS/MMS/Voice…)
5. You get his contact details on your buddy list Integrated with address book & PreferencesIntegrated with address book & Preferences (e.g. (e.g. IM/SMS/MMS/Voice…)IM/SMS/MMS/Voice…)
4. You check her/his presence/availability Interoperability + Advanced application and network Interoperability + Advanced application and network presencepresence
4. You check her/his presence/availability Interoperability + Advanced application and network Interoperability + Advanced application and network presencepresence
6. You want to talk to him/her on the phone: Click-to-Call / Natural Data Click-to-Call / Natural Data Voice Convergence Voice Convergence
6. You want to talk to him/her on the phone: Click-to-Call / Natural Data Click-to-Call / Natural Data Voice Convergence Voice Convergence
7. Line is busy: You leave a Message on his/her voice mail Call CompletionCall Completion
7. Line is busy: You leave a Message on his/her voice mail Call CompletionCall Completion
1. Fixed – Mobile service continuity1. Fixed – Mobile service continuity Leverage the success of PC chat & instant messagingLeverage the success of PC chat & instant messaging
1. Fixed – Mobile service continuity1. Fixed – Mobile service continuity Leverage the success of PC chat & instant messagingLeverage the success of PC chat & instant messaging
• ARPU booster•Indirect revenue from Click-2-Call, Click-2-SMS, Click-2-MMS,
•Customer loyalty insurance - Less churn
€
© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03- Page 10
CM ProxyPicture Messaging (MMS) VAS and sample usage
Sample MMS usage with vertical applications:
• picking instructions to driverswith address + map
• work instructions to field forcewith address + to do + map + picture
• problem reports to central dispatching
with picture + voice report + reference
• ...
A picture is worth thousands words ...
• messages to your colleagues short text + picture + voice messageTaking advantage of short numbers
• ...Built-in MMS VAS:
• PC based MMS Composer• MMS Business Cards exchange:
• with people picture• MMS Company Card exchange:
• with photo and map
ALCATEL BELL N.V.Francis Wellesplein 1
B-2018 ANTWERPBELGIUM
MMSCompany
Card
© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03- Page 11
CMM for NotebooksSmart access to your corporate Intranet at any place your are!
16H40 TAXIDownload the mail content & context
GPRS/ UMTSGPRS/ UMTS
17H15 AIRPORT- Download the
mail attachment
WLANWLAN
20H45 HOTELSend the final version
of the document
WLANWLAN 18H30 PLANE Improve the presentation21H15 RESTAURANT
no stress, no constraintsbetter efficiency
16H30 TAXIBoss’ request for final document version by
8.00AM tomorrow
GSM/ SMSGSM/ SMS
© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03- Page 12
CMM for Notebooks
3G/UMTSAccess
Network
CMM
WLANWLAN
GPRSAccess
Network
AccesController
•Authentication•Virtual SIM•Billing
Public WLAN
Hotspots
Roamingagreement
CAP3Radius - GGSN
CAP3Radius - GGSN
© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03- Page 13
CMM for NotebooksFeatures
Screening
•Allow enterprises to apply a policy•For GPRS intranet/internet, WLAN hotspot access • Policy to groups or individual employee• Based on screening tree
Cost control
•Control and optimise budget•Detailed bill per division •Dual invoicing company/private•Limits per user or groups in usage
© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03- Page 14
Conclusion: Alcatel is orchestring the complete value chainof mobile office & mobile applications
complete orchestration
2G, 2.5G, edge, 3G2G, 2.5G, edge, 3GWLAN, roaming WLAN, roaming
WAP Phone, WAP Phone, PDA, MDA, PC PDA, MDA, PC
Predefined apps, Predefined apps, Voice & dataVoice & data
to enterprise IT, to enterprise IT, Secuity, billingSecuity, billing
Systems Integration
ApplicationsDevelopment
NetworkIntegration
DeviceInteroperability
IOT in the 3GRC and R&D labs
Optimisation of user interface
Integration withnetworks
Secure interoperability
Adapt applications tonetwork bandwidth
Tools for fast and easy service creation
Development of generic applications
Customisation for operators‘s needs
Content
Integration with customers‘s IT
Integration with corporate customers IT environment
Alcatel‘s value proposition is more than integration:ORCHESTRATION of end-2-end deliverables
for Ready to Launch Services
Hosting, Hosting, ASP modelASP model
Operation &Maintenance
Support for L1, L2, L3
Hosting servicesASP mode, risk sharing
© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03- Page 15
CMM highlights
© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03- Page 16
Alcatel 8640 CMM 4.0main benefits
Converged VPN solution on OSP2.3 supporting network interfaces INAP CS-1 and CAMEL phase2
Network independent
Transparency VPN access in roaming situation
Advanced charging such as location based, account code and dual invoicing
to help enterprises for accounting and cost control
Enhancement of numbering plans and translation mechanism Either a structured or a non-structured PNP format translation to fit the evolution of enterprise implementation
© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03- Page 17
CMM Functionality Main Feature Families (1/2)
Numbering
Enterprises define their own private numbering over the operator network without
integrating any equipment Call Establishment
Enterprises take advantage of cheaper call rate according to the different types of
business calls, qualified by CMM for an advanced billing Accounting and Cost Control
Enterprises make the control of its telecom budget by means of screening and call
duration control Routing
Enterprises make effectively calls between employees having up to 4 company lines
based on one single private number
© Alcatel - Company Confidential Applications Filename – applications bundle 19-Mar-03- Page 18
CMM Functionality Main Feature Families (2/2)
Call CompletionEnterprises improve the reachability of employees
MobilityEnterprises enhance the mobility of employees outside the enterprise in a national
and an international contexts
Location Dependent ServicesEnterprises more improve their telecom budget taking advantage of location
dependent services
Inter-workingCMM Service provider can co-operate with another VPN service provider to enhance
his market
Service Management
Enterprises and employees have more interactivity with CMM
API for interactions with Information SystemThe information system of operator can interact easily with CMM by means of
standard interfaces
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