Si Ying Final Report

8/17/2019 Si Ying Final Report

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UKEZ 3046

Industrial Training

Final Report

SYF Development Sdn !d

No. 1, Block C, Jalan Indah 2/6,

Taman Indah, Batu 11 Cheras,

43200 Cheras, Selanor.

B!

"ng Si Ying

#30$3$%

"rom 4/1/2016 to 30/4/2016

"acult# o$ %ccountanc# and &anaement

Bachelor o$ 'conom(cs )*+NS

-loal 'conom(cs


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U&I'ERSITI TU&KU (DU) R(*+(&

F(,U)TY "F (,,"U&T(,Y (&D +(&(-E+E&T

UK+Z30%6 I&DUSTRI() TR(I&I&-

I&DUSTRI() TR(I&I&- FI&() RE."RT

&(+E / "ng Si Ying

STUDE&T ID / #30$3$%

,"URSE / (,*E)"R "F E,"&"+I,S *"&S1

-)"() E,"&"+I,S


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T()E "F ,"&TE&T

,ontents1 .ages1Coman# +er(e 4

Industr(al tra(n(n deta(ls )deartment,

date o$ ao(ntment, etc

%ss(ned dut(es/resons((l(t(es

Sec(al cond(t(on/re5u(rement

Sk(ll re5u(red to er$orm task

7eal re5u(rement

7anuae re5u(rement

Strenth, 8eakness, +ortun(t# at

ork

1011

Task er$ormed 1112

7esson 7earnt 1213

Suest(on to oercome 8eakness 13

Culture at orklace 14

The Industr# 9 &arket 1:

%m(t(on/ Career Ins(rat(on 16

Conclus(on 1

;e$erence 1%end(< 121

8eekl# 8ork 7os 22:3

&onthl# 8ork 7os :461

,"+.(&Y "'ER'IE2

&ame o ,ompan/

S!" =eeloment Sdn Bhd

(ddress o ,ompan/

No. 1, Block C, Jalan Indah 2/6, Taman Indah, Batu 11 Cheras,

43200 Cheras Selanor.


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,onta5t numer o 5ompan/

)603 00 11 / )603 0: 31:

Industr o ,ompan/

;eal estate deeloment (ndustr#&ame o Industrial Supervisor/

;oer 7ee )Sales manaer > %m# ?on

&ame o 'isiting Supervisor/

=r %#e %#e ?h(n

Date o appointment@

4th Januar# 2016

Date o 5ompletion@

30th %r(l 2016

,ompan a57ground

S!" =eeloment Sdn Bhd as (ncororated on 21 Noemer, 200 as a deeloer (n the

real estate deeloment (ndustr#. The coman# (n(t(ated act((t# (n 200 (th the launch o$ (t

$(rst roAect h(ch coer(n around 36 acres. The ma(den roAect (s knon as Semen#(h *(

Tech 1, th(s as the $(rst (n the d(st(nctl# success$ul *(Tech ser(es o$ (ndustr(al roAects

h(ch (s no (n (ts seenth ed(t(on (th the launch o$ Semen#(h *(Tech soon. The

Semen#(h *(Tech roAects are all located (n a deelo(n (ndustr(al area (n Semen#(h, h(ch

(s (th(n (n Suna( 7alan.

Bes(des the *(Tech ser(es, S!" =eeloment Sdn Bhds other roAects (nclude 7ekas 1, an

(ndustr(al/shoroom roAect, and ?(ara Bus(ness Centre, a commerc(al hu. Both are s(tuated

(n strate(c locat(ons (n Semen#(h (th d(rect access $rom the 7ekas h(ha#.

To date, S!" =eeloment Sdn Bhd has deeloed roAects (th total deeloment alue o

e#ond ;&400 m(ll(on (n (ts $(rst three #ears o$ oerat(on. In the $ollo(n, S!"

=eeloment Sdn Bhd (ll deelo much res(dent(al roAect alon the SI7? h(ha# at

Suna( 7on (th (ts (n(t(al track record stead$astl# estal(shed.

The on o(n roAects (nclude@

Kiara .la8a


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2ira *eig!ts 3

)avender Residen5e


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Semeni! *i9Te5! $

"R-(&IZ(TI"& ,*(RT

=ur(n the (nternsh( er(od, I as ass(ned to Sales and &arket(n deartment. There are a

lot o$ d($$erent tasks I need to accoml(sh (n the deartments. It ro(des me an oortun(t#

to rece(e ract(cal tra(n(n under the suer(s(on o$ 5ual($(ed sta$$ (n the oran(at(on.

Managing

Directors

Manager

HumanResour

ce

Accounts

Finance

Project

Admin Sales&Mark eting


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(ssigned Duties:Responsiilities/

1. Der$orm monthl# deartment sales os(t(on ma(ntenance tasks

2. %ttend to alk(n customers (n the sho room

3. &a


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:. '


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Strengt!s at


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oortun(t(es (n ser(n customers, mak(n hone calls and anser hone calls. coman#

hae a lot o$ customers and aents (th d($$erent races. &ost o$ the t(me, I as us(n

d($$erent lanuaes contact (th them deend on the(r races. Some o$ the customers re$erred

us(n d(alect to commun(cate also l(ke Cantonese, *okk(en and others. So, can seak more

than one lanuae r(ns me a lot o$ adantaes l(ke I can commun(cate (th eoles that

come $rom d($$erent ro$ess(ons. "rom th(s, I hae a(ned some sk(lls and knolede hen

the# shared the(r e


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1. Comose ema(ls

20. ;e(ster ne un(ts at ?D?T es(te

21. *andle TNB and S!%B%S al(cat(on

22. Comose, cateor(e and send out (no(ces

23. Cateor(e documents (nto resect(e $(les

)esson learnt/

The lesson I hae learned throuhout m# (nternsh( (s teamork. Teamork makes me e

ale to share common oal (th m# colleaues. Bes(des that, I also can share the outcomes

toether (th them. Teamork re5u(red some sk(lls to u(ld a stroner relat(onsh( (th team

memer. 8e ala#s share out our (dea, e$$ort and suest(ons to the rou, e commun(cate(n oth ((n and rece((n. &ost (mortantl#, e ala#s resect $or d($$erent o(n(on and

(nd((dual re$erences.

Second, ork (ndeendentl#. %$ter I et $am(l(ar (th the ass(ned dut(es, I can ork

(ndeendentl# (thout m# suer(sorsF u(dance and suer(s(on. I kne hat I need to do

all the t(me and ala#s tak(n (n(t(at(e rather a(t(n to e told # m# suer(sor hat to do.

8ork (ndeendentl# also (noled sel$mot(ate, th(s (s an essent(al a(l(t# that needed (n

ork lace h(ch (s $rom thouht trans$er to act(on.

Th(rd, commun(cat(on sk(ll. Th(s (s an (mortant sk(ll to e needed (n an# ork lace and

deartment, esec(all# Sales and &arket(n deartment. Commun(cat(on (s more than Aust

us(n mouthH (t also (noled l(sten(n, seak(n, r(t(n and read(n sk(lls. %n e$$ect(e

commun(cat(on (s (tal o$ all l($e sk(lls, the a(l(t# to commun(cate clearl# and unam(t(ousl#

(s one o$ the sk(lls I hae learned $rom m# suer(sor. 'en thouh ne


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"($th, t(me manaement sk(ll. That (s a lot o$ th(ns I need to handle (n da(l# ork(n l($e.

"rom th(s, I hae learned to r(or(t(e the urenc# matters $(rst and understand the (mortance

o$ tack(n one (ssue at a t(me.

7astl#, r(t(n sk(ll. Esuall#, I hae to r(t(n ema(l and letter to customers (n order to

rem(nd them made the(r a#ment. I hae learned some $ormal r(t(n st#les and

commun(cate the messae ro$ess(onall# and clearl#. The etter r(t(n sk(lls (ll r(n

etter (mress(on $or the coman#.

Suggestions to over5ome


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2or7ing Environment and Field

S!" =eeloment Sdn Bhd hae a os(t(e ork(n en(ronment. It makes sta$$s $eel ood

aout o(n to ork and ro(des the mot(at(on $or them throuhout the da#. ;econ(t(on

$or hard ork (s also (en # the mana(n d(rectors (n order to encourae the emlo#ees

ho ut (n e$$ort $or the(r ork.

In add(t(on, the coman# o$$(ce ro(de a rela


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T!e Industr9 +ar7et

S!" =eeloment Sdn Bhd (s a l(sted coman# that o$$ers real estate deeloment ser(ce.

The# not onl# $ocus on commerc(al deeloment, ut also res(dent(al deeloment. Its

deeloment ar(es $rom landed roert# to h(hr(se roert#, $rom (ndustr(al ark to

condom(n(um and S+*+ or ser(ce aartment.

S!" =eeloment Sdn Bhd ala#s creat(e and has a lot o$ (deas to meet the ra(dl#

chan(n needs o$ the soc(et#. The# ala#s make the(r customers numer one r(or(t# and

del(er the roAects that can $aoral# comete (th the est (n real estate deeloment

(ndustr#. The# o$$er reasonale and a$$ordale r(ce (th(n the st(ulated date o$ comlet(on

to all classes o$ eole. =es(te the $act that there (s a lot o$ comet(tors (n the market, the#

hae a stron $(nanc(al strenth to handle most o$ the deals. The# are (n us(ness to make

ro$(ts, ut at the same t(mes, the# also (e the customers oortun(t# to on the(r house

(th an a$$ordale r(ce.


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(mition: ,areer Inspriration/

Throuhout m# 4 months o$ (nternsh(, the e


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,on5lusion/

Industr(al tra(n(n (s the comulsor# suAect $or the underraduate students (n order to

accoml(sh deree (n En(ers(t# Tunku %dul ;ahman. Throuhout the (ndustr(al tra(n(n

roram, (t as (den u m# m(nds # the real ork(n en(ronment. Th(s enale me (n

a(n(n aluale e


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Reeren5es/

1. +$$(c(al 8es(te htt@//.s#$deeloment.com/

2. S!" =eeloment Sdn. Bhd., Sales and &arket(n =eartment and %dm(n =eartment

3. ?D?T +$$(c(al 8es(te htt@//.kkt.o.m#/

4. TNB +$$(c(al 8es(te htts@//.tn.com.m#/

:. S!%B%S +$$(c(al 8es(te htt@//.s#aas.com.m#/

http://www.syfdevelopment.com/http://www.syfdevelopment.com/http://www.kpkt.gov.my/http://www.kpkt.gov.my/https://www.tnb.com.my/https://www.tnb.com.my/http://www.syabas.com.my/http://www.syabas.com.my/http://www.syfdevelopment.com/http://www.kpkt.gov.my/https://www.tnb.com.my/http://www.syabas.com.my/


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(ppendi=/

colleaues, suer(sor )&s %m# and m# (s(t(n academ(c )=r %#e %#e ?h(n


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+ur $(rst da# ork(n (n the shoroom o$ 7aender ;es(dence

S!o


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Suna( 7on Camus, Jalan Suna( 7on,

Bandar Suna( 7on,Cheras,

43000 ?aAan,Selanor =ahrul 'hsan

UT(R Industrial Training 9 Student 2ee7l Report

Name o$ (s(t(n %cadem(c =r %#e %#e ?h(n

Name o$ coman# S!" =eeloment Sdn Bhd

%ddress o$ coman# No. 1, Block C, Jalan Indah 2/6,



Students Name +n S( !(n

Droram "%& 9 -'

8eek No. 1

8eek Be(n 04.01.2016

8eek 'nd 0.01.2016


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=ate o$ ao(ntment 04.01.2016

=ate o$ comlet(on 30.04.2016

%ss(ned dut(es and resons((l(t(es@

I started m# $(rst da# o$ (nternsh( (n S!" =eeloment Sdn Bhd at 4 th Januar# 2016.

+ur suer(sor &s %m# and &r ;oer (ntroduce themseles to me. %$ter that, they

took me to every department and I was introduced to various personnel

!hen" #s $my %rin&s me to my seat and I'm o(cially workin& under

)ales and #arketin& department

I attended a %rie*n& &iven %y #s $my and she tells me a%out my +o%

scope in details $nd then" I %e&an to e,perience the sales and

marketin& division #s $my has %rou&ht me some past and current

pro+ects' %rochures )he rou&hly introduced me those pro+ects o- my

company and then asked me &o throu&h every %rochures $-ter that" I

&ettin& know more a%out type o- development that my company do It

includes commercial and residential properties

I was told %y #s $my that .avender /esidence is the development I'm

&oin& to in char&e and will %e mainly workin& at the showroom once it

done #s $my then %rou&ht me more documents a%out .avender

/esidence )he e,plained the characteristics and -eatures a%out

.avender /esidence to me and asked me write down every important

point

Be$ore the shoroom o$ 7aender ;es(dence comlete, IFm o(n to ass(st the %dm(n

=eartment to do some aerork. &s Sh(rle# and &s *(e are the adm(n (n our

coman#. The# tauht me the a# to oerate the hotostat mach(ne $(rst and then (e

me some s(mle task l(ke $(l(n and hotoco# ork.

Sec(al cond(t(ons/ re5u(rements@

er($(ed #

Suer(sorFs S(nature @ Name o$ Suer(sor @ %m# ?on


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er($(ed =ate @










Taman Indah, Batu 11 Cheras,43200 Cheras, Selanor.

Droram "%& 9 -'

8eek No. 2

8eek Be(n 11.01.2016

8eek 'nd 1:.01.2016


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=ur(n the second eek o$ m# (nternsh(, &s %m# tauht me to calculate hous(n

loan )the calculat(ons $or the monthl# (nstalment o$ 7aender ;es(dence. She

re5uested me to donload an a called *ome 7oan on m# smart hone and then

tauht me ho to use ste # ste. There (s $e (nuts need to e $(lled l(ke roert#

r(ce, don a#ment, term, annual (nterest rate and &;T%. The result (s the monthl#

a#ment or (nstalment that customers need to a#.

Bes(des that, &s %m# also tauht me the a# to (ncrease the chances o$ ett(n

hous(n loan aroed # the anker and to calculate the roa(l(t# to et the loan.

"e (mortant (n$ormat(on that I must need to kno e$ore the calculat(on

(ncludes@

• %l(cat(on t#e )s(nle/Ao(nt

• Net (ncome a$ter ta<

• 8hether (t (s $(rst roert#K I$ not, hat (s the home loan alanceK

• +ther loan rea#ments )($ an#• +utstand(n cred(t card amount

• +erall household l((n e


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er($(ed =ate @




Bandar Suna( 7on,Cheras,43000 ?aAan,Selanor =ahrul 'hsan











Droram "%& 9 -'

8eek No. 3

8eek Be(n 1.01.2016

8eek 'nd 22.01.2016


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"or the th(rd eek o$ (nternsh(, &s *(e tauht me aout detor $(nanc(n. Be$ore

th(s, &s %m# has asked me o throuh the Droress Da#ment Schedule so I am

$am(l(ar (th th(s. +ur coman# (ll ask customers to s(n an areement thatFs

(nclud(n Droress Da#ment Schedule hen the# urchase a roert#. Customers need

to make a#ments accord(n to the schedule a$ter rece(ed the (no(ces send # us (n

order $or us to cla(m amount o$ comleted ork $rom the ank.

"(rst, I comose the (no(ces and check hether (t (s a correct the amount that need to

e cred(ted. Second, I r(nt out the (no(ces and make 3 co(es. +ne co# $or the

customer, one $or the sol(c(tor )la#er, one $or the ank and the last co# e kee $or

our on re$erence. 7astl#, the (no(ces need to cateor(e (nto $(les accord(n to the

un(t numer.

Th(s ork load 5u(te hea# $or me ecause there (s aout 12 un(ts o$ 7aender

;es(dence and 00LL un(t $or ?(ara Dlaa. I need to cateor(e the (no(ces $or

sol(c(tors as there (s a $e sol(c(tors e cooerate (th. %lso, e also cooerate (th

$e anks. % lot o$ (no(ces need to cateor(ed and ut (nto enelos so that Dak C(k

)a del(er# man o$ m# coman# can send all toether (n once. Th(s (s a hect(c eek

$or me ecause (t (noles a lot o$ rushed tasks.


er($(ed #

Suer(sorFs S(nature @

Name o$ Suer(sor @ %m# ?on

er($(ed =ate @


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Droram "%& 9 -'

8eek No. 4

8eek Be(n 2:.01.2016

8eek 'nd 2.01.2016


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=ur(n the 4th eek o$ m# (nternsh(, &s %m# tauht me aout CC;IS )Central

Cred(t ;e$erence In$ormat(on S#stem. Th(s (s a dataase s#stem created # Bank

Neara that rocess the cred(t data rece(ed $rom the $(nanc(al (nst(tut(ons

automat(call# and s#nthes(ed cred(t (n$ormat(on (nto cred(t reort. There (s an

areement that need to s(n # the urchaser that ma# ant to et the hous(n loan as

consent to cred(t check or d(sclosure. The# rant consent $or author(ed o$$(cers to

er($# an# cred(t (n$ormat(on and conduct cred(t checks.

+n $ollo(n, &s %m# ae me to see some e


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Name o$ (s(t(n %cadem(c &s %#e %#e ?h(n



Taman Indah Batu 11 Cheras,






=ur(n the :th eek o$ (nternsh(, m# suer(sor has started (e me an oortun(t# to

sere the customers that aroached our coman#. Th(s (s the er# $(rst t(me I $aceto

$ace deal (th the customer ecause usuall# I onl# stand es(de m# suer(sor and sees

ho she seres the customer. In the deal(n rocess, I hae r(tten don the

(n$ormat(on so that I can use (t later on hen rear(n the strate# and $uture

commun(cat(ons (th the cl(ent.

Be$ore I oen m# mouth and e(n m# ellreared and ellract(sed seech aout

7aender ;es(dence, I reet the customer (n a t(mel#, ro$ess(onal and ena(nmanner. %nd then, I started to romote the 7aender ;es(dence and et the oortun(t#

Droram "%& 9 -'

8eek No. :

8eek Be(n 01.02.2016

8eek 'nd 0:.02.2016


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to $(nd out aout the customersF needs, h(ch (s aluale $or market research.

Bas(call#, the# hae a lot o$ 5uest(ons aout the roAect l(ke

• 8here (s (t located

• 8hat (s the s5uare $eet

• 8hat $ac(l(t(es does e ro(de

• 8hat (s the r(ce rane

• 8hatFs the date o$ comlet(on

I th(nk IFm ellreared to anser all these 5uest(ons ut o$ course, there (s st(ll

ha(n a $e o$ 5uest(ons that I canFt anser l(ke

• 8hat mater(al use to make the door

• 8hether can u(ld a $ence around the #ard

• 8hether need to u# &;T%

8hen $ac(n th(s s(tuat(on, I ol(tel# ansered them IFll et ack to #ou a$ter I ask m#

suer(sorF and then asked them to leae the(r hone numer so that I can contact them

hen I et the anser. %$ter all, I st(ll success$ull# close th(s sale and then I reared a

urchase $orm $or them to $(ll and s(n. suer(sor rem(nds me donFt $oret to et a

co# o$ customerFs (c and cert($(ed (t. ItFs a 5u(te n(ce e


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Name o$ (s(t(n %cadem(c &s %#e %#e ?h(n









Droram "%& 9 -'

8eek No. 6

8eek Be(n 0.02.2016

8eek 'nd 12.02.2016

=ur(n the 6th eek o$ (nternsh(, I learned aout &;T%. %s the customer ask(n aout

&;T% dur(n :th eek, m# suer(sor dec(ded (es me more (n$ormat(on aout

&;T%. She sa(d actuall# the customer can et the (n$ormat(on aout the &;T% $rom

anker, ut Aust (n case other customers (ll ask aa(n, (tFs etter $or me to kno.

&;T% actuall# (s (nsurance $or home loan. The urose o$ th(s (nsurance (s as a

rotect(on. It coers the outstand(n hous(n loan on a decreas(n sum assured as(s.%nd (t su(tale $or the urchaser here a(ms to on a mortae (n a loner term.

It (s a use$ul knolede, (n the later er(od, een ($ customer neer asks aout th(s, IFll

st(ll e


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er($(ed #

Coman# &anaers S(nature@

Name o$ Coman# &anaer @ %m# ?on

er($(ed =ate @







Droram "%& 9 -'

8eek No.

8eek Be(n 1:.02.2016

8eek 'nd 1.02.2016


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$ssi&ned duties and responsi%ilities

=ur(n th eeks, I er$orm monthl# deartment sales os(t(on ma(ntenance tasks

(nclud(n mak(n hone calls, tak(n hone calls, send(n/ anser(n customer ema(ls,

research aa(lale roAects o$ comet(tors and other ass(ned dut(es. To u(ld a lon

last(n relat(onsh( (th customers, m# suer(sor asks me contact them to $ollo u

on urchases, suest urchase ot(ons and (n(te them to ucom(n eents. %n

ucom(n eent (s the shoroom o$ 7aender ;es(dence o(n to comlete on ne


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er($(ed #



er($(ed =ate @








Droram "%& 9 -'

8eek No.

8eek Be(n 22.02.2016

8eek 'nd 26.02.2016


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=ur(n the th eek o$ (nternsh(, I start to ork (n the sales aller# o$ 7aender

;es(dence ecause the customers and aents (ll ant to see the shoroom e$ore

the# make the(r urchase dec(s(ons. The Ao o$ ork(n (n the shoroom as(call#

re$ers to sales and customer ser(ce. I as re5u(red to attend roduct knolede

tra(n(n sess(ons e$ore start(n ork (n the shoroom.

I as ass(ned some dut(es $rom m# suer(sor l(ke ass(st(n shoroom customers,

assess(n the(r needs, and most (mortantl# (s success$ull# clos(n the sale. I need to

ro(de customers (th rel(ale (n$ormat(on reard(n 7aender ;es(denceFs

sec($(cat(ons, r(c(n, and aa(la(l(t#. To ensure the accurate (n$ormat(on (s ala#s

ro(de to the customers, I am not alloed to make some add(t(onal sell(n o(nts that

are not al(dated #et ecause I am the reresentat(e sales erson $rom deeloer

Bes(des that, I need to hel the other sta$$ l(ke s(te manaer, adm(n and the cleaner

(th the arranement o$ the shoroom, (n order to (nsure a clean ork(n lace. The

sho room has merchand(se meant to e used $or the house such as $urn(ture, (tems $or

the k(tchen or $or the edroom and athroom. Some o$ the $urn(ture (s $ra(le that (s

eas(l# roken or damaed, I need to make sure that the customer do not s(t or touch the$urn(ture or else the# need to make some comensat(on ($ an# roken.


er($(ed #




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er($(ed =ate @








Name o$ coman# S!" =''7+D&'NT Sdn Bhd

Droram "%& 9 -'

8eek No.

8eek Be(n 2.02.2016

8eek 'nd 06.03.2016


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=ur(n the th eek o$ m# (nternsh(, I o$$(c(all# started ork (n the shoroom (thout

the u(dance o$ m# suer(sor. I am sk(l$ulness (n the command o$ $undamentals

der((n $rom ract(ce and $am(l(ar(t# s(nce I hae sered a $e o$ customers last

eek. 8(th ract(ce, I almost can sere customers ell (th some leel o$ ro$(c(enc#.

But there are st(ll some (mol(te customers and aents (th ad mannersH (t re5u(red a

lot o$ at(ence hen $ac(n th(s s(tuat(on. "or e


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Droram "%& 9 -'

8eek No. 10

8eek Be(n 0.03.2016

8eek 'nd 13.03.2016


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=ate o$ ao(ntment 04.01.2016=ate o$ comlet(on 30.04.2016


=ur(n the 10th eek o$ (nternsh(, the dut(es are rouhl# same as last eek. I need to

ass(st(n &s Chee do some aerork ecause *uman ;esource deartment haenFt

recru(ted an ass(stant $or her to share the ork load. I need to checked eer# del(er#

order to make sure that (t (s corresond to the urchase order that hae made #

urchas(n deartment. The deta(ls I need to check (nclude (no(ce and del(er#

address, date, roducts re5u(red, 5uant(t# and the r(ce o$ each un(t.

%ll (no(ces that sent to our coman# should e acknoleded to ensure that the

or((nal (no(ces are recon(ed # our coman#. The sul(erFs reresentat(e should

et the (no(ces co# stamed # our coman#. There are a lot o$ sul(ers del(ered

the oods to our coman# eer# da#, so I hae to stam the (no(ces ($ &s.Chee (s too us#.

&oreoer, IFll (e r(e$(n to some aents that (s a ne(es ho st(ll un$am(l(ar (th

the 7aender ;es(dence. I (ll e resons(le $or anser the(r eer# 5uest(on aout

7aender ;es(dence and sho them the actual s(te o$ 7aender ;es(dence.


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Name o$ (s(t(n %cadem(c =r. %#e %#e ?h(n


Droram "%& -'

8eek No. 11

8eek Be(n 14.03.2016

8eek 'nd 20.03.2016


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=ur(n the 11th eek o$ (nternsh(, I am h(hl# deendale and can e counted onto

ork (ndeendentl# (thout m# suer(sorFs u(dance. But somet(mes, there (s some

s(tuat(ons st(ll need re$er to them. I can see some e


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Name o$ coman# S!" =''7+D&'NT sdn hd

Droram "%& 9 -'

8eek No. 12

8eek Be(n 21.03.2016

8eek 'nd 26.03.2016


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=ate o$ ao(ntment 04.01.2016=ate o$ comlet(on 30.04.2016


+n m# 12th eek o$ m# (nternsh(, there (s a $(re d(saster that haened (n shoroom.

There (s a storm# n(ht and the l(htn(n str(kes the shoroom and causes $(re (n the

m(dn(ht. The oer meter mach(ne ent o$$ and urn. 7uck(l#, a orker ork

oert(me and $(nd that (mmed(atel#. *e stra(ht aa# o construct(on s(te there to seek

hel $rom other orkers to ut out the $(re. There$ore, there ere not an# (nAur(es and

ser(ous damaes es(des the urnt oer meter mach(ne. *oeer, the (nc(dent had

caused the sales aller# out o$ electr(c(t# $or to da#s. The shoroom $ull o$ stron

urn(n smell and (n a mess and I heled to clean the shoroom so that (t can oerate

as normal.

I hae r(tten a not(ce and st(ck on the door to aolo(e $or the (nconen(ence causedto the customer. Bes(des that, I need to con$(rm (th the rea(rman aout the date o$

comlet(on to $(< the electr(c(t#. It takes a $e da#s to $(< the electr(c(t# and all ack to

normal a$ter that.


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Droram "%& 9-'

8eek No. 13

8eek Be(n 04.04.2016

8eek 'nd 0.04.2016


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=ur(n the 13th eek o$ (nternsh(, &s *(e had tauht me ho to re(ster ne un(ts

onl(ne. She sent me a l(nk that (s ?D?T )?ementer(an ?eseAahteraan Bandar,

Derumahan =an ?eraAaan Tematan. Then, she shoed me the rocedure o$

re(ster(n ne un(t on ?D?T es(te. It (nclude@

• ?e# (n the deeloer code

• 'nter the assord

• Cl(ck enda$taran maklumat emel( erumahan

• ?e# (n the correct hase no

Then select Menda$taran aru a$ter the stes aoe and re(ster $or the ne un(ts. &s

*(e assed me some Sales and Durchase %reement )SD% o$ ne un(ts that need to

e re(stered. I need to ke# (n the (n$ormat(on that stated (n the (nclude@

• Name and Ident(t# Card )IC numer o$ resect(e u#er)s

• ;ace o$ the u#er)s

• 8hether the u#er)s (s/are um(utera

• =ate o$ SD%

• En(t numer

• Durchase r(ce o$ the sa(d roert#

I (ll doule check ($ the (n$ormat(on to ao(d an# m(stakes that (s not accetale.


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Taman Indah Batu 11 Cheras,43200 Cheras, Selanor.





Droram "%& 9-'

8eek No. 14

8eek Be(n 11.04.2016

8eek 'nd 1:.04.2016


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=ur(n the 14th eek o$ (nternsh(, &s Sh(rle# has tauht me ho to al# TNB $or

the comleted un(ts. 8e (ll send a letter to the oner o$ the roert# to (n$orm them

that TNB meter $or the(r roert# are read# to al#. 8e (ll asked them to ro(de the$ollo(n documentat(on and a#ment $or $uture act(on@

• To set each o$ "orm and "orm 4 (th cert($(ed true co# # the coman#Fs

secretar#.

• To set o$ hotoco(es@

1. coman# =(rectorsF (dent(t# card

2. one author(ed to s(n al(cat(on $orm

• 'ndorse on TNB al(cat(on $orm attached

• =eos(t a#ment made # cash/che5ue (th sum ;&1400.00 a#ale to S!D

=eeloment Sdn Bhd

);m1200 on TNB =eos(t, ;&20 on TNB Stem *as(l

In add(t(on, e need to understand the terns and cond(t(on e$ore ne electr(c(t#

sul# al(cat(on to reent the hea# $(nes. Some o$ the re5u(rement (nclude@

• %ree to e ound # all terms and cond(t(ons relat(n to electr(c(t# sul# o$

TNB

• %ree to settle all connect(on chare and deos(ts r(or to the electr(c(t# sul#.

• %ree to ass(st TNB to ota(n the landlordFs erm(ss(on to connect the sul#

to the sa(d rem(se.

There (s a lot o$ un(t need to e handl(n at once t(me. So (tFs 5u(te hect(c $or me.


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"acult# o$ %ccountanc# and &anaementSuna( 7on Camus, Jalan Suna( 7on,













=ur(n 1:th eeks o$ (nternsh(, &s Sh(rle# had tauht me ho to al# S!%B%S $or

the comleted un(t. The rocedure (s rouhl# same as last eek. =ocumentat(on and

a#ment that need to e ro(ded # urchaser (nclude@documentat(on and a#ment $or $uture act(on@

Droram "%& 9-'

8eek No. 1:

8eek Be(n 1.04.2016

8eek 'nd 22.04.2016


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• To set each o$ "orm and "orm 4 (th cert($(ed true co# # the coman#Fs

secretar#.

• To set o$ hotoco(es@

1. coman# =(rectorsF (dent(t# card

2. one author(ed to s(n al(cat(on $orm• 'ndorse on S!%B%S al(cat(on $orm attached

• =eos(t a#ment made # cash/che5ue (th sum ;&12.20 a#ale to S!D

=eeloment Sdn Bhd

);&1:0 on S!%B%S deos(t, ;&20 on S!%B%S stam(n $ees and ;&2.20

on S!%B%S (nstallat(on

Bes(des that, e also need to understand term and cond(t(on that same as TNB

al(cat(on to reent $(nes.


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=ur(n the 16th eek o$ (nternsh(, th(s (s the last eek I orked (n S!" =eeloment

Sdn Bhd. &s Sh(rle# had tauht me to $(ll (n the al(cat(on $orm and mak(n hone

call to $ollo u TNB and S!%B%S al(cat(on roress last eek. Be$ore $(lled the

al(cat(on $orm, I need to a# attent(on (n some (mortant $(elds to reent an# dela#

o$ al(cat(on.

Send(n TNB and S!%B%S al(cat(on $orm to the urchasers (s also one o$ the tasks

that (en # &s Sh(rle#. &ake sure the address and all the (n$ormat(on are correct, and

then I (ll aste a 60 sen stam on each eneloe. I need to kee $ollo u th(s matter

# mak(n hone calls to rem(nd urchasers the due date. I$ oer the due date, 10O o$

Droram "%& 9 -'

8eek No. 16

8eek Be(n 2:.04.2016

8eek 'nd 2.04.2016


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(nterest needs to e le(ed.

%s usual, all those $(l(n ork and attend the alk (n customers also m# dut(es e$ore

m# (nternsh( er(od end. %lthouh I arted (th reluctance, ut I trul# arec(ated all

the colleaues esec(all# m# suer(sor $or hat the# had tauht me.


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UT(R Industrial Training 9 Student +ont!l Summar


Name o$ coman# S!" =eeloment Sdn Bhd%ddress o$ coman# No. 1, Block C, Jalan Indah 2/6,







+n the $ourth o$ Januar# I started m# $(rst da# o$ (nternsh( (n S"! =eeloment Sdn

Bhd. I orked under Sales and &arket(n =eartment. &s %m# and &r ;oer (s m#

suer(sor, the# ala#s # m# s(de heneer I need them. "or the $(rst eek, I had

learnt aout our coman# ackround, all the ast and current roAects and t#e o$

deeloment. "or hat I hae osered, m# coman# actuall# do more commerc(al

roert(es deeloment ut no more $ocus on res(dent(al roert(es l(ke 7aender

;es(dence and 8(ra *e(hts. In add(t(on, I hae also learnt ho to oerate a hotoco#

mach(ne and some aerork hen ass(st(n %dm(n =eartment.

%s $or the second eek, I hae learnt ho to calculate monthl# a#ments # us(n a

mortae loan a#ment calculator a called *ome 7oanF. I kno ho to ke# (n the

(nuts (n the a l(ke loan amount, term and (nterest rate and kno that eer# ank

o$$er d($$erent ank rate. Bes(des that, I also learned to calculate the roa(l(t# o$

ett(n the loan aroed # the anks, the a#s to (ncrease the roa(l(t# and the

reasons h# loan reAected # the ank. The th(n that most surr(s(n me (s that

orroers (th no cred(t card also a reason that caused the loan et reAected. I also

Droram "%& 9 -'

&onth Januar# 2016


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kno hat documents need to e reared # the orroers e$ore aroached the

ank to et hous(n loan.

%s $or the th(rd eek, I had learnt aout detor $(nanc(n. It (s alloed coman(es to

(mroe the cash $los and ro(de the $unds to a# (mortant e


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Bandar Suna( 7on,Cheras,43000 ?aAan,Selanor =ahrul 'hsan



Name o$ coman# S!" =eeloment Sdn Bhd%ddress o$ coman# No. 1, Block C, Jalan Indah 2/6,







%$ter o throuh all the rochures o$ the other real estate coman(es and our coman#,

I kno hat (s the outstand(n $eatures o$ 7aender ;es(dence ($ comared (th other

roAects. I hae a $e (deas on m# m(nd that can e the sell(n o(nt hen I deal (th

customers. Bes(des that, IFe learned a lot o$ commun(cat(on techn(5ue and ho to

handle the s(tuat(on hen I canFt anser customerFs 5uest(ons $rom m# suer(sor

%m#. I reall# arec(ate hat %m# has tauht me $rom the da# I started m# (nternsh(

(n th(s coman#.

%s $or the second eek, I hae learnt the d($$erence eteen &;T% and &7T%. Th(s (sreall# a use$ul knolede $or no and $or $uture. I totall# donFt kno een mortae

or home loan also can (nsure e$ore. But no I not onl# et th(s e


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customers. Some o$ the customers $ull o$ 5uest(ons, I need to sta# (n$ormed enouh to

resond most (n5u(r(es and kno hat to do ($ the 5uest(ons too deta(led or techn(cal.

%m# told me that, somet(mes donFt e a$ra(d to sa# MI donFt kno e(ther, customers

(ll arec(ate the honest# and e$$ort to $(nd the r(ht anser $or them.

The $ourth eek (s as(call# attend(n some r(e$(n that (en # %m# and ;oer

e$ore the shoroom o$ 7aender ;es(dence o$$(c(all# launched. I kno e


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%s $or the $(rst eek, I had learnt more aout commun(cat(on sk(ll and ala#s can

commun(cate m# (deas clearl# and unam(uousl#. I (ll oran(e and e


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learned throuh summar(e construct(on roress reort to &r.8(ll(am. It (s an

(mortant sk(ll that enales me read(n and e


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%s $or the last month o$ m# (nternsh(, I had learnt ho to re(ster ne un(ts on the

?D?T es(te, al# TNB and S!%B%S. 8heneer I hae troule (th the

al(cat(on, &s Sh(rle# ala#s hels me at(entl#. I hae learned ala#s a# attent(on

to deta(l throuh $(ll (n the deta(ls o$ al(cat(on $orm. "rom the ast, eer#one ho (s

sen(or to me (s reall# smart and can (ck u on most errors (th a lance. I (ll

de$(n(tel# doule check eer#th(n that I do ecause I canFt a$$ord to e mak(n

m(stakes on that k(nd o$ stu$$. I kno more aout terms and cond(t(ons,

documentat(on, a#ment and hat (s the (nterest (ll e chared ($ the a#ment (s oer

the due date.

Seak(n sk(ll (s another sk(ll I hae learned throuh mak(n hone call. &ost o$ the

da#, I need to call d($$erent race o$ customer. So, I hae to e5u(ed (th a $e o$

lanuae (nclude d(alect. The lanuae that I need to e e5u(ed (s Bahasa &ela#u,

'nl(sh, &andar(n, Cantonese and *okk(en. Seak(n sk(lls (s more oer than seak, (t

also (nole $luenc# as ell as ronunc(at(on too.

T(me manaement (s hat Ie learned most dur(n m# (nternsh( er(od, to e an

e$$ect(e emlo#eeH I must manae m# t(me e$$(c(entl# so that I can accoml(sh m#

tasks (en # m# suer(sor and other colleaues on t(me. The other th(n Ie learned

(s soc(al sk(ll, ett(n to (nteract (th d($$erent t#e o$ customers on a da(l# as(s has een an ama(n e


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th(s coman# (ll trans$er ack to m# stud(es at ET%;, art(cularl# the stron ork

eth(c.

7ast ut not least, I ould l(ke to thank m# suer(sor, &s %m# and &r ;oer, $or the

at(ent u(dance, encouraement and ad(ce the# hae ro(ded throuhout m# hole

(nternsh( l($e. I hae een e

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