Andrea Barbarin, Kyongho Kim, Stephanie Soule, & Sara Sterkenburg

April 19, 2012

Product Overview

The Child Care Daily App (CCDA):

Is a web-based system intended to connect working parents with their children during the day

Supports different users: Administrators, Teachers/care providers, & parents Our focus = parent users

For parents, the application’s main activities include accessing updates about their children’s activities, logging information, and communicating with care providers

CCDA is currently running in Beta form

Methodology

Different Analyses were used to evaluate CCDA

Current CCDA users Interview for needs assessment

Competitor products were compared with CCDA

Heuristic principles were used to evaluate the site

Parents responses in a survey were analyzed

Non-current system users tested the CCDA web application

6

5

4

10545

Primary Persona

Goals & Needs:

Stay connected with her children during the day

Find out about her children’s daily lives, interests, and activities at daycare

Wants in-person communication

Needs different information for each child based on their age

Jill Merriweather Fiscal Policy Analyst, JP Morgan Chase Mother of two (6 mos & 3 yrs)

“There is no such thing as too much information about my children.””

Finding One CCDA has strengths that should be leveraged. Interviews Comparative Analysis Heuristic Evaluation Survey Usability Testing

Accessible via a broad range of

devices

Polished, attractive

interface inspires confidence

Short task flow

Finding Two CCDA meets needs of daycare providers first, parents second. Site Mapping Heuristic Evaluation Usability Testing

Misleading placement of icons on Child View

screen

Decentralized parent user functions

Recommendations: Eliminate sections intended for the daycare provider. Convey button functions to parent users.

Finding Three Inconsistency in CCDA’s interface confuses parent users. Heuristic Evaluation Usability Testing

Some icons are clickable, others are

not

Inconsistent use of terminology

Recommendations: Make button functions and terminology usage consistent

Finding Four CCDA’s data is not fully ascertainable by parent users. Interviews Heuristic Evaluation Usability Testing

Recommendations: Use meaningful data metrics Provide options to generate data line graph format and text search of logs and messages

Unclear log metrics No automated search options

available

Finding Five CCDA doesn’t provide enough system information for parent users. Heuristic Evaluation Usability Testing

Recommendations: Provide system feedback and FAQ section targeted at parent user needs

No system feedback when retrieving data

No guidance for parent users

Summary

Please Ask Questions

Andrea Barbarin

Kyongho Kim

Stephanie Soule

Sara Sterkenburg