Student Success: An Update to the USG IT Community

Dr. Curtis A. Carver Jr.Vice Chancellor and CIO

Board of Regents

Agenda• System Update

• Georgia Student Success

• Future Trends

• Services Update

• Questions, Comments, a Conversation

ITS ServicesService Availability Service Availability

Data Analytics 100.00% Governor’s Data 100.00%

Distance Ed 99.93% LMS 99.99%

Email 99.98% PeachNet 99.98%

Financials (iS) 99.82% SharePoint 100.00%

Financials (PS) 99.88% Student Advising 99.95%

GALILEO 100.00% Student Info System 99.89%

GIL 100.00%

2013 GTA Innovation Award: The Point

2013 Information Week Top 500: #9• Highest Ranked Educational Company• Highest Ranked Georgia-based Company

2013 20 Best Ideas to Steal: INGRESS

2013 ED-Tech Cover Article: PeachNet

GEORGIA STUDENT SUCCESS

Source: OECD Education at a Glance (2008); U.S. Census Bureau; American College Survey

Percent of Adults Age 25 to 34 Holding an Associate’s Degree or Higher

http://www.oecd.org

The Organization for Economic Co-operation and Development

Student Success

AccessExperienc

e

ResidentialExperienc

eSelective Experienc

e

USG must provide multiple pathways and educational experiences to

meet the needs of our students and the state.

Student Success

AccessExperienc

e

ResidentialExperienc

eSelective Experienc

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These pathways and educational experiences influence and improve other experiences.

Student Success

AccessExperienc

e

ResidentialExperienc

eSelective Experienc

e

I need a low cost, flexible higher educational experience

that fits the rest of my lifestyle.

Student Success

AccessExperienc

e

ResidentialExperienc

eSelective Experienc

e

I need an educational experience utilizing the latest

technologies and graduate with no debt.

Student Success

AccessExperienc

e

ResidentialExperienc

eSelective Experienc

e

I need a selective higher educational experience at one of the best institutions in the

world.

Student Success

Delivery System

Affordable Resources

Faculty Engagement

Student Support

Network

Assessment

Analytics

Mobile

ID Management

Financial Model

FUTURE TRENDS

Security

Business Intel

Real-Time

LocationSocial

Privacy

Global

Consumerization

Cloud

Big Data

PREMISE 1: GROWING THREAT

This space for rent by Chinese National Army. Please contact Dr. Curt

Carver as we can read all his email anyway.

Emerging Threats(on a scale of 1 to 10)

10 United States, United Kingdom, Russia

11 China

3 Iran

Can You Defend Against 100,000 Professionally

Trained Hackers?

Consider Mandiant Report on AG1

• Believed to be People Liberation Army Unit 61398.

• State sponsored, state funded, state secret.

• Since 2006, they have compromised 141 companies spanning 20 major industries.

• Maintained access for an average of 356 days. Longest measured access was 1,764 days.

Focus on Nation States

If a nation state wants to break into your system,

will they?

Quiz

• Question: What happens if you Google a system error?

• Answer: Nation states run a site that provides guidance on answering a system error while attacking your computer.

First Rule of the InternetAgreement does not scale

Effect of the WWW on the Normal Curve of Behavior?

It is the best of times, for morons and geniuses alike.

Quick Recap

We live in a world of growing threats where a battle for the truth rages conducted by morons and geniuses alike, operating from safe havens created by a flattening of the norms of human behavior which threaten the very existence of mankind…. [run-on but

very depressing sentence continues]

Emerging OpportunitiesWell, we have the geniuses….

6.8 billion people….

5.1 own cell phones….

4.1 own toothbrushes….

Security

Business Intel

Real-Time

LocationSocial

Privacy

Global

Consumerization

Cloud

Big Data

SERVICE UPDATE

Desire2Learn• On budget and on time• Strong adoption by campuses– 100% system availability in first year– 50 million hits a day on ITS hosted services –

more than 160 times a day per student– 15,000 concurrent sessions at any given time

• Version 10.3 release in December

Desire2Learn

• Intelligent agents available now (think free predictive analytics)

• 7, 8, 9 campuses implementing D2L analytics• Functionality Support (think open enrollment)• MOOC Support (particularly state MOOCs)– Need more student registration support– Need more peer assessment support

Central Banner• New Banner Managed Services going very well: – Campus control, cost effective, high availability – 9 institutions in new model– Two more 2 institutions transitioning in FY15

• 1/3 of Banner Georgia Mods retired allowing increased focus on important mods like HOPE.

• Increased communications with campus communities on desired functionality.

Banner Contract• Up for renegotiation in 2017.

• Campuses who bought services are contractually bound to those services until 2017.

• There is limited flexibility to prematurely curtail the contract.

DegreeWorks• All USG and TCSG institutions are

utilizing this software.

• 11 institutions are hosted by ITS.

• Complete campus control and lowest possible cost.

• Scribing available at no additional cost (2 scribes).

PeachNet• Major Upgrade to backbone underway

from 2 -> 10 Gbps.• Dual homing of institutions bid and work underway.• Working on finding a dual path to the

last institution (Coastal).• Department of Education is likely join PeachNet in

FY15. Will create tremendous opportunities forUSG.

PeachNet• Storage as a service• Backup as a service• Virtual Data Centers as a service• Virtual Computers as a service (maybe, soon, you

tell me)

• Services run about 25% less expensive than Amazon.

GALILEO

• New GALILEO Discovery Tool (think Google of Steroids)

• Possible reinvestment in GALILEO– Focus on affordable resources– New Library Management System– Possible greater inclusion of other educational

state agencies

Other TopicsConsumerization of IT• Bring Your Own Device

Standard• Cell Phone Stipends• Mobility– Ellucian– N2N

• IT Handbook– Change Management

• Data– Regent Mobile App– Desire2Learn– Banner

• Cloud– PeachNet– Amazon, Microsoft 365,

Google, PeachNet

Questions, Comments, A Conversation?

Dr. Curtis A. Carver Jr.Vice Chancellor and CIO

Board of Regents