KaiNexus Webinar April 2014
28
Dr. Gregory Jacobson Chief Product Officer and Co-Founder [email protected] Mark Graban VP of Innovation and Improvement Services [email protected] COPYRIGHT 2014 , KAINEXUS LLC
-
date post
14-Sep-2014 -
Category
Business
-
view
459 -
download
2
description
Transcript of KaiNexus Webinar April 2014
Dr. Gregory Jacobson Chief Product Officer and Co-Founder [email protected]
Mark Graban VP of Innovation and Improvement Services
COPYRIGHT 2014 , KAINEXUS LLC
Special Webinar with Greg & Mark
http://www.gembaacademy.com/webinars/graban-ideas.html
Agenda
• Proven Improvement Models (20 minutes) • KaiNexus Demo (20 minutes) • Q&A (15 minutes) – Use GoToMeeCng Chat Box – SMS to 001-‐817-‐372-‐5682
“Start from Why”
• What problem(s) are we solving?
• Industries are increasingly compeCCve
• OrganizaCons focus on a balanced scorecard – Safety, Quality, Delivery, Cost, Morale
– The goal is long-‐term business success through innovaCon and improvement
Common Challenges
• We all say innovaCon & improvement are important
• Are we “walking the walk?” • Improvement is hard work • Are we doing all we can to foster innovaCon and improvement?
Characteris?cs of a Culture of Con?nuous Improvement
1. SystemaCc quality methodology – Such as Lean, Six Sigma, CAPA, WorkOut, PDSA, etc. – Consistently applied
2. EffecCve leadership – “Adding energy to the system” – SupporCve, coaching, driving toward meaningful goals – ConnecCon to mission & purpose
3. Enabling technology – Connect people to make improvement easier – CollaboraCng, sharing, tabulaCng improvements
Journal Published Results
Proven Principles
• For innovaCon and improvement to happen: – It’s not just about tools and techniques – OrganizaCons must define principles and mindsets that will be pracCced consistently
Improvement Principles
ConCnually improve, with no idea being too small
Adapted from: Jacobson, Gregory H. MD, Nicole Streiff McCoin MD, Richard Lescallette, Stephan Russ MD, MPH, and Corey M. Slovis MD, “Kaizen: A Method of Process Improvement in the Emergency Department,” Academic Emergency Medicine, Volume 16, Issue 12, pages 1341-1349, December 2009.
Improvement Principles
All ideas are addressed and responded to in some way
Adapted from: Jacobson, Gregory H. MD, Nicole Streiff McCoin MD, Richard Lescallette, Stephan Russ MD, MPH, and Corey M. Slovis MD, “Kaizen: A Method of Process Improvement in the Emergency Department,” Academic Emergency Medicine, Volume 16, Issue 12, pages 1341-1349, December 2009.
Improvement Principles
A major source of quality defects is problems in the process
Adapted from: Jacobson, Gregory H. MD, Nicole Streiff McCoin MD, Richard Lescallette, Stephan Russ MD, MPH, and Corey M. Slovis MD, “Kaizen: A Method of Process Improvement in the Emergency Department,” Academic Emergency Medicine, Volume 16, Issue 12, pages 1341-1349, December 2009.
Improvement Principles
Focus on low-‐cost, low-‐risk improvements, not just large-‐scale innovaCons
Adapted from: Jacobson, Gregory H. MD, Nicole Streiff McCoin MD, Richard Lescallette, Stephan Russ MD, MPH, and Corey M. Slovis MD, “Kaizen: A Method of Process Improvement in the Emergency Department,” Academic Emergency Medicine, Volume 16, Issue 12, pages 1341-1349, December 2009.
Improvement Principles
Empower the worker to enact change
Adapted from: Jacobson, Gregory H. MD, Nicole Streiff McCoin MD, Richard Lescallette, Stephan Russ MD, MPH, and Corey M. Slovis MD, “Kaizen: A Method of Process Improvement in the Emergency Department,” Academic Emergency Medicine, Volume 16, Issue 12, pages 1341-1349, December 2009.
What KaiNexus Manages
OI
What KaiNexus Manages
OI OI
Task Task
What KaiNexus Manages
Project
Event
OI OI OI OI OI OI
Task Task Task Task Task
Project/Event/Class
Event Project/Event/Class
Strategic Initiatives
Com
plet
ed
Enter OI
Leader(s) notified
OI assigned
Evaluate & Implement tasks, files, teams, data
Resolve & quantify impact
Broadcast
Recognition, history & metrics
Opportunity for Improvement Lifecycle
Technology Demo
Total Impact 2,977 Completed Improvements
(Actual customer results as of March 2014) $17,014,102 | $6,000 per person
– $3,042,419 in Recurring Cost Savings Per Year
– $4,208,832 in One-‐Time Cost Savings
– $5,104,267 in Recurring Revenue GeneraCon Per Year
– $1,221,345 One-‐Time Revenue GeneraCon
� 115,812 Hours Saved Per Year (Est. $3,437,239 Sol Savings
� 1,294 Quality Improvements � 358 Safety Improvements (PaCent/
Customer/Staff)
� 1297 SaCsfacCon Improvements (PaCent/Customer/Staff)
(Actual customer results as of March 2014)
KaiNexus Services
KaiNexus Coaching
• Ongoing remote expert coaching on OI acCvity – Via KaiNexus – Email or phone – Web conference
KaiNexus Consul?ng
• Intensive on-‐site educaCon, training, and coaching – Working with leaders – Coaching in the workplace – Behaviors and culture
• Offerings include: – Daily Kaizen ConsulCng – KaiNexus WorkOut
“100-‐Day WorkOut”
• Origins in General Electric • Used successfully by many types of organizaCons
• Focused 100-‐Day effort – Kickoff meeCng – 30 and 60-‐day check-‐in meeCngs – Final celebraCon aler 100 days
Vanderbilt WorkOut
KaiNexus & WorkOut
“KaiNexus helped us because of the database that it has and the tracking that it allows us to do. We can track financial benefits. It allows us to quanCfy things such as quality iniCaCves. KaiNexus is such a powerful planorm. You can use it in so many different ways.”
Suz Kaprich
The Right Time for KaiNexus?
Ques?ons
• Web: – www.KaiNexus.com
• Email: – [email protected] – [email protected]
• Book – free first chapter: – www.hckaizen.com/kaizenpreview
