REALLY TERRIBLEFIELD

SERVICE

ORGANIZATION

How To Be A

If you are looking to win the award for WORST field service organization of the year…

HERE ARE SOME THINGS YOU

SHOULD DEFINITELY BE DOING

You should start by hiring REALLY UNRELIABLE Field Techs

And then give them…

REALLY FANCY equipment for them to BREAK

Make sure all your field technicians ONLY use the new

iPhone 5 and Apple Maps software to route them to

customer sites

And then REALLY hope they don’t end up

stuck in the OUTBACK

Use Excel to schedule all500 of your employees

Use Excel to schedule all500 of your employees

(AND make them come into the office to pick up a printed schedule every morning)

Make sure your call center reps ONLY answer the phone the

5th time a customer has

called

And when they DO answer, make sure they use a

nice, snarky tone (and

grating voice)

When your techs FINALLY do show up at a customer

site…

Assuming they aren’t hanging with the kangaroos…

Make sure they arrive 2

hours LATE and have ALL

the wrong tools

Don’t communicate with your customers AT ALL

Don’t communicate with your customers AT ALL

Social Media

Don’t communicate with your customers AT ALL

Social Media

Text Messaging

Don’t communicate with your customers AT ALL

Social Media

Text Messaging

Automated IVR Updates

Don’t communicate with your customers AT ALL

Social Media

Text Messaging

Automated IVR Updates

Phone Calls

If being a really TERRIBLE field service organization ISN’T on

your agenda this year…

BUT…

AND YOU WOULD RATHER BE THE

BEST

Then you should DEFINITELY check out

Suite of Field Service Management Solutions

www.clicksoftware.com

AND

OBSERVATO™Track all your business processes

www.realisedatasystems.com