EQ

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1 Emotional Intelligence at work Suchitra Pal, PhD [email protected]

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EQ

Transcript of EQ

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Emotional Intelligence at work

Suchitra Pal, PhD

[email protected]

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What is Emotion?

Happiness, fear, anger, affection, shame, disgust, surprise, lust, sadness, elation and love have in common?

These are emotions which directly affect our day today life.

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What is EQ?

Emotional Intelligence is what gives a person a competitive edge.

Even in certain renowned business establishments, where everyone is trained to be smart, the most valued and productive managers are those who have strong traits of emotional Intelligence and not necessarily those with the highest IQ.

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What is EQ? Cont.

Being endowed with great intellectual abilities you may become a brilliant fiscal analyst or a legal scholar, but a highly developed emotional Intelligence is what will make you a candidate for CEO or a brilliant trial Lawyer.

Emotional traits are factors that are most likely to ensure success in your marriage or work life.

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What is EQ? Cont.

The lack of Emotional Intelligence explains why people who despite having a high IQ, have seen utter failures and disastrous in their personal and professional life.

An analysis of the traits of persons high on IQ but low on EQ yields the stereotype of a person who is critical, condescending, inhibited, and uncomfortable with others.

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What is EQ? Cont.

Persons high with EQ are poised, outgoing, committed to other people and worthy causes, sympathetic and caring, with a rich and fulfilling emotional life; they are comfortable with themselves, others and the social universe they inhabit.

It is often said that a high IQ may assure you a top position, but it may not make you a top person.

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What is EQ? Cont.

Today, the rules of the workplace are rapidly changing; a new yardstick is being used to judge people.

This is not merely how smart you are or what your academic qualification are or what your expertise is, but also by how well you are able to handle yourself and others.

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What is EQ? Cont.

This yardstick is increasingly applied in selecting who will be hired and who will not, who will be dismissed and who will be retained, who will be ignored and who will be promoted.

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What is EQ? Cont.

At the time when there are no guarantees of job security, when the very concept of the ‘job’ is being rapidly replaced by ‘portable skills’, EQ is considered as the prime factor which makes and keeps people employable.

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What is EQ? Cont.

These qualities have been referred to for decades by various names from ‘smartness’, and ‘personality’ to ‘soft skills’ and ‘competence’.

It is only now that there is a precise understanding of these human abilities and a new name given to them is emotional Intelligence.

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Example of EQ?

A person had the lowest grade point average in school, say a senior army officer, But when he joined the army he was graded number one by my superiors.

It is all about how you handled yourself, got along with people, worked in teams, motivated others, inspired leadership, etc. And I found this is be true at the workplace.

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Emotional Competence

Emotional Competence is a learned capabilities that leads to outstanding performance at work.

Your emotional Intelligence is what determines your potential for learning practical skills which are based on five elements of self awareness, motivation, self-regulation, empathy and adeptness in relationship.

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Emotional Competence, Cont. For instance providing good customer service

is an emotional competence based on empathy.

Similarly, trustworthiness is a competence based on self regulation, or handling impulses and emotions well. However, merely being high on customer service and trust worthiness are competencies which can lead to outstanding performance at work.

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Emotional Competence, Cont. Social and personal competencies are vital

for a healthy and productive life. Self awareness, optimism and empathy

enhance satisfaction and productivity not only at work but in area of life as well.

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Can EQ be developed?

EQ can be developed by upgrading your emotional skills. However, it is commonly believed that children and grandchildren inherit certain emotional characteristics from their parents.

This widespread belief that EQ is entirely inherited is false. EQ is not fixed at birth. It is something you have learnt (or not learnt).