EQ FUTUREPOINT

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The 21 st Century Graduate programme on Emotional Intelligence in the work place

Transcript of EQ FUTUREPOINT

The 21st Century Graduate programme on Emotional Intelligence in the work place

A Futurepoint PresentationAn Introduction to Emotional Intelligence

A DefinitionThe term emotional intelligence was

officially coined in 1990 by Salovey and Mayer

Emotional Intelligence/Quotient is “the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Emotional intelligence describes abilities distinct from, but complementary to, academic intelligence.”

- Daniel Goleman (1998) 3

So what’s EI and why is it important?

• Some research shows that IQ can help you to be successful to the extent of 20 percent only in life. The rest of 80 percent success depends on your EQ.

20% IQ

80% EQ

Fariselli, L. & Freedman, j. ‘Stress, Emotional Intelligence and Performance in Healthcare’ (2008)

Importance of EI to Organizations

• 50% of work satisfaction is determined by the relationship a worker has with… his/her boss.

• A large hospital reduced turnover of critical-care nurses from 65 to 15 percent within 18 months of instituting an emotional intelligence screening assessment. (http://jamesdambrosio.com/2011/01/31/evidence-suggests-emotional-intelligence-increases-productivity/)

• EI is a prerequisite for effective leadership across borders.• Requires a high level of self-mastery and people skills; ability to

put yourself into the positions of others.

Where we want to be…the Goal

EQ

Thinking Part

Feeling Part

EQ/EI refers to emotional management skills which provide competence to balance emotions and reason, so as to maximize long term effectiveness & happiness.

TWO VIEW POINTS ABOUT EQ

Traditionalistssay that emotions

High performerssay that emotions

nDistract usnIncrease our vulnerabilitynCloud our judgmentnInhibit free flow of data nMust be controlled

nMotivate usnIncrease our confidencenSpeed our analysisnBuild trustnProvide vital feedbacknMust be managed

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Is EI something new?

No…it has always been there…we just have been better at defining it…

“That man is disciplined and happy who can prevail over the turmoil that springs from desire and anger, here on earth …” Hindu text Bhagavad-Gita, 1000 B.C.E

There are TWO dimensions of emotions:

Physiological side: ‘Emotion’ is a complex state of human mind, involving bodily changes of widespread character such as breathing, pounding heart, flushed face, sweating palms, pulse rate, gland secretions, etc. Psychological side, a state of excitement or perturbation marked by strong feelings.

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Physiology & Emotion

Why are we spending time on this?

Its important to understand how our brains process basic and higher level emotions. This will increase your awareness of why we react the way we sometimes do. Emotion and your body have a big relationship!

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The main purpose of the innermostpart of the brain is survival – The “fight or flight response”

To Get at Emotion, Go

Deep...

The Amygdala isdeep within the most elemental partsof the brain.

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GOLEMAN

An Amygdala Hijack in Action!

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WRITING AN ANGRY EMAIL IN CAPS AND THEN SENDING!

Therefore…Basic Emotions--presumed to be hard wired and physiologically

distinctive• Joy• Surprise• Sadness• Anger• Disgust• Fear• Empathy (Not necessarily)

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…therefore, emotion has an evolutionary basis…

– but basic emotions can overwhelm rational thinking…

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High Stress Context• A hospital can at times be a complex

and stressful environment where interpersonal interactions to both patients and staff are of paramount importance. Some people thrive on this (e.g. some ER), some are overwhelmed by it.

• EI mitigates the effects of stress. Fariselli, L. & Freedman, j. ‘Stress, Emotional Intelligence and Performance in Healthcare’ (2008)

• Both Physiological & Psychological aspects at work here.

Source: Six Seconds (www.6seconds.org)16

The Psychological side of EmotionThe 4 Components of EI

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Self AwarenessSelf ManagementSocial AwarenessRelationship Management

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The 4 Components of EI

Self-Awareness

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emotional awarenessaccurate self assessmentself-confidenceThe inability to notice our true feelings leaves us at their mercy.People with greater certainty about their feelings are better pilots of their livesHave a surer sense about how they feel about personal decisions.

The 4 Components of EI

Self Management

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self controltrustworthinessconscientiousnessadaptabilityinnovation

Within psychology, Locus of Control is considered to be an important aspect of personality What is “Locus of Control?”

The 4 Components of EI

Social Awareness

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Empathy Organisational AwarenessService Orientation

The 4 Components of EI

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Relationship Management

empathyservice orientationdeveloping othersleveraging diversitypolitical awareness

23Reference: Freshman and Rubino (2004)

What EI trait/traits are not being shown here…

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Emotional development

The development of EIA genetic contribution is likelyThey are not destiny (timidity)Early expression of emotion by parents helps learningEarly abuse hinders learning

Poor ability to read others’ emotion may lead to the development of poor social skills.

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Value of taking time for self- awareness requires abilities

to recognize appropriate body cues and emotionsto label cues and emotions accuratelyto stay open to unpleasant as well as pleasant emotionsincludes the capacity for experiencing and recognizing multiple and conflicting emotions

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Using emotions to maximize intellectual processing and decision making

Self Awareness is the foundation for EI development in everybody“Gut feeling” can be used to effectively guide decisions- a neurological understanding of how unconscious and conscious gut feelings guide decisions, e.g., when prioritizing, emotions help move the decisions.Harness emotions to promote or hinder motivation. (Anxiety, hostility, sadness)

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Developing empathyEmpathy is a feeling different from sympathy. When one is sympathetic, one implies pity but maintains distance from another person’s feelings. Empathy is more a sense that one can truly understand or imagine the depth of another person’s feelings. It implies feeling with a person, rather than feeling sorry for a person.Empathy is a translation of the German term Einfühlung, meaning to feel at one with. It implies sharing the load, or “walking a mile in someone else’s shoes,” in order to appropriately understand that person’s perspective.In research on married couples, empathy appears to include matching the physiological changes of the other person.

socialawareness

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Developing empathy links to

Greater emotional stabilityGreater interpersonal sensitivityGreater affiliation

The danger of the nice personality

Have you ever met a nice person, but the “ alarm bells have gone off?”Charisma draws in but not always to desired ends, e.g., Hitler, Jim Jones.Empathy can be faked; so can other emotions.

The art of social relationships--managing emotions in others

To excel at people skills means having and using the competencies to be an effective friend, negotiator, and leader. One should be able to guide an interaction, inspire others, make others comfortable in social situations, and influence and persuade others.

socialskills

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The subtle and complex abilities which underlie people skills

Being attuned to others’ emotionsPromoting comfort in others through the proper use of display rulesUsing own emotional display to establish a sense of rapport

Emotion related dysfunctionall or nothing thinkingovergeneralizationexcessive worryingworrying as magical thinkingdisqualifying the positionjumping to negative conclusions“should” statementslabeling & mislabelingpersonalizationstonewallingcriticism; contempt

Impacts on physical healthcardiovascular diseaseprogression of diabetesprogression of canceronset of hypertensionStress related illness

Impacts on relationshipsImpacts on mental health

Excessive Negativity & Stress is damaging to your health!

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There are instruments to measure EI...

Take time for mindfulnessRecognize and name emotionsID the causes of feelingsDifferentiate having the emotion and doing something about itLearn optimism to challenge distortionLearn distraction techniquesListen to voice of experienceDevelop Listening skills

Don’t forget…”The Goal”

Emotional Intelligence

Thinking Part

Feeling Part

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THANK YOU