emotions moods

Managing EMOTIONAL & building Interpersonnel competences


its about all different kings of emotions

Transcript of emotions moods

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& building Interpersonnel


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• is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. It can be divided into ability EI and trait EI.

• Criticisms have centered on whether EI is a real intelligence and whether it has incremental validity over IQ .

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Types of Emotions

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Happiness is a positive emotion. It is an expression of pleasure, contentment, good-luck or good fortune.

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An expression used when something unexpected or sudden occurs. POSITIVE

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Disgust is a strong feeling of dislike. Negative.

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FearA feeling that something dreadful or dangerous is about to happen. Negative

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AngerAnger is a strong feeling of annoyance and

displeasure. Negative

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The state of being sad, unhappy, sorrowful, or mournful. Negative

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Gender and Emotions• Women– Can show greater emotional expression– Experience emotions more intensely– Display emotions more frequently– Are more comfortable in expressing emotions– Are better at reading others’ emotions

• Men– Showing emotions is inconsistent with the male image– Are less able to read and to identify with

others’ emotions– Have less need to seek social approval by

showing positive emotions

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Emotional Labor

• A situation in which an employee expresses organizationally desired emotions during interpersonal transactions.

• Emotional dissonance—Inconsistencies between the emotions we feel and the emotions we project.

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• Emotional intelligence (EQ) is the ability to IDENTIFY, UNDERSTAND, and MANAGE EMOTIONS in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

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Emotional Intelligence Consists Of Four

Attributes• Self-awareness – You recognize your own emotions

and how they affect your thoughts and behavior, know your strengths and weaknesses, and have self-confidence.

• Self-management – You’re able to control impulsive feelings and behaviors, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances.

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• Social awareness – You can understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization.

• Relationship management – You know how to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict.

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Emotional Intelligence Will Affects

1. Your performance at work2. Your physical health3. Your mental health4. Your relationships

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OB Applications of Emotions and Moods

• Emotions and Selection– Emotions affect employee effectiveness.

• Decision Making– Emotions are an important part of the decision-making

process in organizations.• Creativity– Positive mood increases creativity.

• Motivation– Emotional commitment to work and high

motivation are strongly linked.

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OB Applications of Emotions and Moods

• Leadership– Emotions are important to acceptance of messages from

organizational leaders.• Interpersonal Conflict– Conflict in the workplace and individual emotions are

strongly intertwined.• Negotiation – Emotions can impair negotiations.

• Customer Services– Emotions affect service quality delivered to

customers which, in turn, affects customer relationships.

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