Chapter no : 8

EMOTION AND mOODS

OB Applications of Emotions & Moods:

Applications:

Selection

Decision Making

creativity Motivation

Leadership

Interpersonal Conflict

Negotiation

Customer Service

Job Attitude & Deviant

workplace Behaviors

Selection

Decision Making

.

Positive emotions can lead to

better decisions

Creativity

Positive mood increase creativity then people in bad moods.

They produced more ideas.

Motivation :

Positive mood

affects

expectations of

success.

Leader Ship :.

Emotions are

important to

acceptance of

messages from

organizational

leaders

Interpersonal Conflict

Negotiation:.

Emotions can impair

negotiations

Customer Services:Emotions affect services quality

delivered to customers which in

turn affect customer relationship.

Job Attitude :

.

A good day at

work tend to

be followed

by a good

mood at

home

Deviant Workplace Behaviors:

Negative emotions lead to employee deviance (actions that violate norms and

threaten the organization).

Group no: 7

1.Anam shahid

2.Rubina rasheed

3. Marium mehak

4.Tania fatima

6.Ayesha ramzan

7. Sehrish Sadique