When something becomes scarce, it becomes valuable

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The Future of Customer Relationships? !

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DIGITAL!

Digital First !

Online AND Offline

The end of reactive customer service

Towards a world without customer complaints

A scary evolution

Associated Press is automating journalism

Do we still need humans in a customer relationship?

The consequence of the digital transformation?

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The HUMAN TRANSFORMATION

The Future of Customer Relationships?

Humans have become digital, now it is time for digital to become human

www.stevenvanbelleghem.com @StevenVbe