PowerPoint Presentation

Establishing a Property Loss Response Program: Hospitality and Lodging Industry

Wednesday April 30, 20149:00am 11:00amIND005 Page # Page #Recording of this session via any media type is strictly prohibited.David Mims Senior Vice President, Risk Management, LQ Management LLC

John Wink Senior Vice President, Alliant Insurance Services

Kenneth Ritter Principal, Quantum Global Advisors, LLC

Stacy Mazur CEO / President, Interstate Restoration Page #Recording of this session via any media type is strictly prohibited.

Presentation Goals

To keep everyone awake!

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Understand the importance and key components of a Property Loss Response Program

Establish internal and external claim handling procedures

Page # Page #Recording of this session via any media type is strictly prohibited.Why develop and implement a Property Loss Response Program?

Page # Page #Recording of this session via any media type is strictly prohibited.Well begun is half done.- Aristotle

Page # Page #Recording of this session via any media type is strictly prohibited.Functions / Benefits of a ProgramProvide control in the chaotic aftermath of a lossInformed decision makingManage insureds concerns & needsFacilitated repairs & expedited resumption of operationsCoordinated claim processEfficient collection & exchange of informationEffective & timely claim resolutionsClaimPhysicalOrganizational Page # Page #Recording of this session via any media type is strictly prohibited.Pre-Loss Planning Page # Page #Recording of this session via any media type is strictly prohibited.Underwriting Needs & Priorities (Pre-Loss)Coverage FormsAccurate Schedule of Locations / ValuesBuild insurer & adjuster relationships Page # Page #Recording of this session via any media type is strictly prohibited.

Page # Page #Recording of this session via any media type is strictly prohibited.Pre-Loss Planning Page # Page #Recording of this session via any media type is strictly prohibited.Response Team (Pre-Loss)Establish insureds internal Response TeamSelect external team members Page # Page #Recording of this session via any media type is strictly prohibited.Example of Internal TeamGeneral CounselRisk ManagementOperationsFacilities / Asset ManagementFire &Life SafetyRegional Asset ManagersArchitect & DesignEnergy &LightingPurchasingAccountingHotel Management Page # Page #Recording of this session via any media type is strictly prohibited.Example of Property Loss Response TeamInsured RiskManagementBrokerInsurance Carrier(s)Claim ConsultantInsuredInternalDepartmentsInsuredsExpertsInsurersExpertsAdjuster Page # Page #Recording of this session via any media type is strictly prohibited.Pre-Loss Planning Page # Page #Recording of this session via any media type is strictly prohibited.Develop Procedures (Pre-Loss)Facility LevelCommunication ProtocolInternal & ExternalBusiness NeedsEmployees & GuestsInsurance Claim RequirementsDocumentation & Cost Tracking Page # Page #Recording of this session via any media type is strictly prohibited.

Page # Page #Recording of this session via any media type is strictly prohibited.U.S. Disaster Risk Map

Page # Page #Recording of this session via any media type is strictly prohibited.What Types of Incidents Can You Prepare For?River FloodingWildfiresWinter StormsHurricanes Page # Page #Recording of this session via any media type is strictly prohibited.Post-Loss Response1Mitigate Damage & Stabilize Asset Page # Page #Recording of this session via any media type is strictly prohibited.Mitigate Damage & Stabilize Asset

Assessment from siteLogistical challengesObtain & review COPE dataTemporary repairsOther points to consider Page # Page #Recording of this session via any media type is strictly prohibited.Post-Loss Response1Mitigate Damage & Stabilize Asset2Assess Damage & Repair Asset Page # Page #Recording of this session via any media type is strictly prohibited.

Damage Assessment & Repair of Assets Page # Page #Recording of this session via any media type is strictly prohibited.Post-Loss Response1Mitigate Damage & Stabilize Asset2Assess Damage & Repair Asset3BI Considerations Page # Page #Recording of this session via any media type is strictly prohibited.

BI Considerations> Explore creative ways to mitigate BI loss* Explore use of other company-owned facilities* Provide incentives to maintain business* Partner with other hotels> Public relations campaign / advertising

> Track cancellations / walked guests

Page # Page #Recording of this session via any media type is strictly prohibited.Post-Loss Response1Mitigate Damage & Stabilize Asset2Assess Damage & Repair Asset3BI Considerations4Resolve Claim Page # Page #Recording of this session via any media type is strictly prohibited.

Claim ResolutionManage expectationsFacilitate exchange of informationMaintain open dialogue with insurerPartial adjustment & payment of claimDevelop exhaustive claim document Page # Page #Recording of this session via any media type is strictly prohibited.

Page # Page #Recording of this session via any media type is strictly prohibited.Questions? Contact Us!David Mims Senior Vice President, Risk Management, LQ Management LLC David.Mims@LaQuinta.com

John Wink Senior Vice President, Alliant Insurance Services jwink@alliant.com

Kenneth Ritter Principal, Quantum Global Advisors, LLC kritter@quantumglobaladvisors.com

Stacy Mazur CEO / President, Interstate Restoration stacym@interstaterestoration.com Page #Recording of this session via any media type is strictly prohibited.EVALUATE US!Dont forget to Rate this Session on the RIMS 14 Mobile App!!

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