The Data Driven Government Framework

The 4 Pillars of

Successful

Government

Thom Robbins, Socrata (@trobbins)

Agenda

1. Open Data – Quick Review

2. Introduction to the Data-driven government framework (DDGF)

3. The 4 Pillars of open data value

4. Q & A

The Open Data Opportunity

The 4 Pillars of ValueData-driven government framework

Data Driven

Decision Making

Operational

Efficiency

Citizen

Experience

Economic

Impact

Stories of InnovationIdeas in practice

The First Pillar of ValueCitizen Experience

“Forward thinking

governments deliver high-

quality user experiences

that live up to modern

consumer standards.“

Socrata Open Data Value Framework

Engaging Citizens with Self ServiceExplore San Francisco 311

Understanding The Budget ProcessMontgomery County Budget Explorer

San Francisco Restaurant Inspection DataIn the hands of millions of people

The Second Pillar of ValueData-Driven Decision Making

“Improving governance

or simply the way government

works is one of the key

strategies enabled

by open data.”

Socrata Open Data Value Framework

New York City – Mayor’s Geek Squad

“With nothing grander than public data, the Case of the Grease-Clogged

Sewers was solved.”

Using data to solve urban problems more efficiently

Edmonton, Canada – 360 Degree Citizen Service

How quickly are potholes filled?

There is a dashboard for that.

Transparent, data-driven decisions

The Third Pillar of ValueEconomic Impact

“Open Data is making

a measurable difference

in contributing jobs, consumer

spending and tax revenues

to local economies.”

Socrata Open Data Value Framework

Built On Open DataThe Porch.com Story

200 employees in a one year and growing. Raised $33 million

in funding and now had data about 120 million home projects!

Built On Open DataThe SiteComlpi Story

Real Estate focused tech firm ranks #1 among fastest-growing

NYC Software Companies, grows revenue by over 1500%

from 2010-2013

The 4 Pillars of ValueOperational Efficiency

“Through consolidation

and re-use of IT assets,

increased self-service access

to information, and a reduced

system maintenance burden,

government organizations can

save millions in technology

and staff costs. “

Socrata Open Data Value Framework

What’s the benefit?

“States with transparent websites

often realized significant financial

returns on their investment. The

savings coming in forms big and small

- more efficient government

administration, more competitive

bidding for public project and less staff

time spent on information requests, to

name just a few - and can add up to

many millions of dollars.”

Negotiating contracts and increasing competition

Texas was able to renegotiate its copier machine lease to save $33 million over three years. The state was also able to negotiate prison food

Increased competition, partially resulting from the launch of Florida’s contract database, has allowed the state to re-procure and re-negotiate contracts

at lower costs, saving $3.2 million between October 2012 and June 2013.4

Identifying and eliminating inefficient spending

In Texas, the comptroller’s office used its transparency website over the first two years it was launched to save $4.8 million from more efficient

administration. For example, the office avoided spending $328,000 on a new mail sorter by instead setting up separate post office boxes to receive

different types of mail.

Once South Dakota’s new transparency website was launched, an emboldened reporter requested additional information on subsidies that led

legislators to save about $19 million per year by eliminating redundancies in their economic development program.

Reducing costly information requests

Mississippi estimates that every information request fulfilled by its transparency website rather than by a state employee saves the state between $750

and $1,000 in staff time.

Massachusetts’ procurement website has saved the state $3 million by eliminating paper, postage and printing costs associated with information

requests by state agencies and paperwork from vendors. Massachusetts has also saved money by reducing staff time for public records management,

retention, provision, archiving and destruction.

South Carolina open records requests initially dropped by two-thirds after the creation of its transparency website, reducing staff time and saving an

estimated tens of thousands of dollars.

Transparency websites are important and useful to residents

New York’s transparency website has recorded 2 million visits since its launch in June 2008.

Florida’s online checkbook for contracts has recorded 282,000 visits from 88,000 users since its launch in June 2012. The number of page views totals 5.5

million.

Mississippi’s transparency website recorded more than 16,000 hits per month in 2013—a large increase from 8,000 hits per month in 2012.

In 2013, users accessed Washington’s checkbook tool over 80,000 times, and ran approximately half a million reports.

Show me the benefits! (PERG 2014)

Saving $1/2 Million Through Open DataThe Oregon Secretary of State story

• Used data.oregon.gov to create

a searchable interactive database of

trademarks

• Avoided an Oracle-based application,

estimated at $500,000

• Increased reach by 7x

• Reduced staff time by ¼ with self

service

Efficiency through Access to Real-Time Transit DataLesson Learned by San Francisco

The 4 Pillars of ValueData-driven government framework

Data Driven

Decision Making

Operational

Efficiency

Citizen

Experience

Economic

Impact

Data Driven Government FrameworkActualizing the Benefits

Citizen Experience Data-Driven Decision Making Operational Efficiency Economic Impact

Citizen participation in

government decisions

Systematic approach to tracking

and defining goals

Consolidation and re-use of apps,

data and services

Ability to deliver reduced data

transaction costs to businesses

User friendly digital services on

web, mobile and machine to

machine interfaces

Interactive public dashboard to

show performance data

Retirement of ageing systems,

and the ability to scale programs

more easily

Embrace “catalyst” role in the

emerging data economy; help in

incubating civic startups

Government services via location

aware mobile-apps

Data visualization and employee

facing analytics app to extract

insights

Reduction of labor intensive

information requests through self

service tools

Access to data that supports

academic research, driving new

discoveries

Integration with consumer web

services like Google Maps, Yelp,

and Zillow

Sophisticated data collection

capabilities including

crowdsourcing and social

networks

Economies of scale through

outsourced data storagePublic private data exchanges

Active promotion of data

transparency efforts

De-siloed system and centralized

web based-based access to data

Shift from custom-build system

and databases to service-

oriented-architecture (SOA)

Cross-department and inter-

governmental data federation

OUTCOME DIMENSIONS

DEF

ININ

G A

CT

IVIT

IES

Next Steps

Complete Poll

Download the Data-driven government framework Whitepaper

1

2

Thank You!

Find Us!

Socrata.com

Follow Us!

@Socrata

Friend Us!

facebook.com/socrata

Watch Us!

http://www.youtube.com/user/socratavideos