Enterprise Content Management Pillars

David ChampeauECM Consultant

June 14, 2010

ECM PillarsContent AnalyticsContent CaptureContent ClassificationContent ManagementBusiness Process

ManagementBusiness RulesSearchBusiness IntelligenceRecords ManagementE-Discovery

Content AnalyticsMore than just how much

contentCrawl content for keywordsVisualize the hidden

informationContinually refineIdentify the R-O-T

RedundantOutdatedTrivial

Content CaptureUsually many different

input channelsFormsScanningElectronic documentsEAIEmail

Content lifecycle begins with author and capture

Content ClassificationApply what was learned

from Content Analytics during Content Capture

Continually evolving based on business changes

Set the stage for search, e-discovery, BPM, RM

Goal: create a faceted taxonomy

Content ManagementDifferent types of

content have different requirementsDigital Asset

ManagementDocument ManagementWeb Content

ManagementUser interfacesSecurityLifecyclesBusiness Processes

Business Process Management

All content is part of a business process

FormsProcess AnalyticsRulesTypes of BPM

RoutingWorkflowProcess Orchestration

Business RulesLet the business unit

control the rulesChange in-flight

processesNot just for fast-

changing business processesLoose couple rules from

process will have payback

SearchEnterprise search engine

is not a panaceaThink Google

Starts with information management, metadata

Collection (take it)Integration (leave it)Federation (borrow and

index it)

Business IntelligenceReportingPredictive AnalysisScorecardsDashboards

How did we do?How are we doing?

Records ManagementNot all content is a

recordAll content needs to have

a retention periodElectronic and physicalManage

RetentionHoldsDispositionDestruction

E-DiscoverySet the stage with

content analytics and classification

Highly dependent on search

Touch all areas of ECMAnalyze electronically

stored informationVisualize the content

state, lifecycle, location