Christoffer Vollmer...startups and communities within automotive, banking, healthcare, utilities,...

Christoffer Vollmer Vagnhäradsvägen 12 125 43 Älvsjö, Stockholm Sweden

Phone +46 (0)730 648 197 Mail [email protected]

www.christoffervollmer.com linkedin.com/in/christoffervollmer

Commercially focused and customer obsessed leader and change catalyst with more than 20 years experience in digital and transformation – from marketing, customer experience, product development, innovation, culture and tech-standpoints. Combining a business-savvy and data-driven mindset with a creative and passion-driven heart.

My experience stretches from the trenches to the boardroom – conducted from delivering, leading and sponsoring both transformative programs and tech/product deliveries, directly managing people in teams up to 20 employees, business development, talent acquisition, entrepreneurship and executive management team work. Passionate about and thriving in the full-stack of strategy, leadership, execution and implementation.

Solid understanding of technology and how to get the organisation to embrace it, combined with an ability to understand, drive and balance different stakeholder perspectives and ability to steer and govern using both agile and traditional methods.

As for private life I enjoy spending time with my family, consisting of my wife Maria, our kids Livia and Dante and our french bulldog Enzo. Interests include food, traveling the world, downhill skiing, biking, muay thai, Italian cars, menswear and psychology. Also enjoy spending time in our second home in the Italian region Abruzzo.

Available for employments, board assignments and interim/consulting gigs.

I’m looking forward to speak further within short!

Best regards

Christoffer Vollmer

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Christoffer Vollmer 20+ years experience from leadership within digital, CX and transformation in the intersection of business, culture and technology.

http://linkedin.com/in/christoffervollmer





Professional experience

Senior Management Consultant Influence Tech, Stockholm2019 -Consulting assignments primarily within go-to-market strategy, tech/digital strategy, strategy execution, customer experience, ventures, agile transformation and artificial intelligence. Lead for the digital strategy practice.

Influence Tech is a niche management consulting firm combining business intent, technology and culture through the research-proven concept of Collective Intelligence and is part of Newground Alliance, a group of niche firms with approximately 200 consultants.

Marketing Director, Partner Viaggio Resorts, Utah/Abruzzo/Stockholm 2019 -Marketing director for an American-Italian property development startup focused on developing luxury fractional ownership members clubs in the Abruzzo area of Italy. Marketing/lead generation, customer journey and user experience with a dual focus on relationship/brand and sales/conversion. Focus is on targeting and attracting high-yield individuals on a global market. First project is called Palazzo Ricci, see https://palazzoricci.club for more info.

Head of Product & UX, Co-founder Unde.io, Stockholm 2018 -Responsible for product and user experience. Unde.io develops a product that creates a digital layer on the world of premium and luxury products using AI and blockchain-technology. Thus, adding a new dimension of augmented storytelling into the customer experience, creating an always-on marketplace, increasing security for the consumer and lowering risk of piracy for the manufacturer. Currently in early MVP-testing and focused on first round of funding in early 2021.

Head of Digital Transformation Practice, Management Consultant & AdvisorForefront Consulting Group, Stockholm 2016 - 2019Advisory and management consulting assignments primarily within digital transformation, digital strategy, agile transformation, UX & customer experience, design leadership, service design, product development, AI and marketing technology. Clients within retail/commerce, banking, insurance, people & staffing, hospitality and aviation.

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https://palazzoricci.club

https://palazzoricci.club




Ownership for the Digital Transformation practice including thought leadership, capacity building and business development. Also part in the founding of Forefront Accelerate, a separate venture towards the startup-ecosystem. Member of tactical management for the group and part of a growth journey that took the firm from 150 to 400 consultants over approx. 4 years.

• 2018-2019 – Interim Head of Growth & Innovation Consulting Interim head of a newly established business unit with a focus on Growth & Innovation. Working mainly with marketing transformation, martech & automation, helping marketing organizations capture the digital opportunities through cross-functional agile teams, lean startup and design thinking methodology. Focusing on establishing the unit, offerings, budget/business planning, business development/sales and recruitment of a permanent leadership. Also running a marketing transformation and customer centricity-project for one of Swedens biggest retailers. Approx 15 direct reports EoY.

• 2017-2018 – Head of Digital Management Consulting Responsible for developing a strong and profitable digital strategy and transformation business unit and offering. Focus on leadership, business development, sales to senior-level executives and recruitment. Growth rate of approx 50% and 20 direct reports EoY consisting of junior to senior level management consultants. Part of the business area management team for Business Transformation.

• 2016-2017 – Head of UX Consulting Responsible for establishing and building a new business unit and offering within UX & digital product design. Kicking off through acquiring and integrating the capabilities from one of Swedens most awarded design agencies (Ziggy Creative Colony) into a successful and profitable team. Focus on retaining current and attracting new talent, defining the offering and building internal and external awareness around it, combined with senior design leadership around product design and user experience-focused assignments. Approx 15 direct reports EoY consisting of junior to senior UX researchers and designers. Part of business area management team for Business Solution and awarded newcomer of the year award during 2016 within the group.

Group Director of UX & Digital Business DevelopmentNobia (OMXS:NOBI), Stockholm 2014 - 2016Responsible for UX & digital business development from the group level, building a CoE with the vision of creating the the best E2E customer experience in the industry across the approx 15 brands in the group (incl. HTH, Marbodal, Magnet, Poggenpohl, Unoform, Sigdal and EWE). Change and collaboration across different markets and cultures through a mixture of formal/informal leadership.

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• Owning the CX framework of insights, customer journeys, KPIs and measurements with the purpose of driving the transformation towards consumer centricity for the whole group and create the best customer experience in the industry.

• Responsible for group digital products & innovation, as well as for driving UX/CX principles and design implementation across the common digital platform.

• Responsible for customer experience and business development during the pilot launch of kitchen e-commerce. Pioneering sales of kitchens through online channels and gradually in an omnichannel environment and evolving the sales business model.

• Budget owner of the central digital development budget towards agency and consulting partners with the aim to gain maximum value out of each cooperation (+25MSEK annually).

Taking central part in or sponsoring initiatives on group business strategy, digital marketing, CRM & marketing automation, service design, business architecture, business development and change towards multiple stakeholders in business, marketing and IT functions in a pan-European setting.

UX & Digital Strategy ConsultantZiggy Creative Colony, Stockholm 2012 - 2014Project management, UX strategy and product development of digital products for strategic accounts. Assignments included clients within retail, consumer goods, government and banking/insurance, as well as a few digital startup initiatives. Also driving business development and functioning as change catalyst for clients, with focus on innovation, service design and UX.

Interim e-com director during pilot implementation for a traditional manufacturer/retailer within high-involvement consumer goods. The vision was to transform the network of 400 stores into an omnichannel setting in the coming years.

Ziggy was awarded third place at the annual Swedish Agency of The Year award 2013 with a top ranking within strategy and analytics.

Partner, UX Strategy Consultant & Project ManagerLittle Shop of Digital, Stockholm 2010 - 2012UX strategy, design & project management at a digital consultancy where I was one of the founding partners. Focus on digital growth through customer experience, analytics driven strategy, conversion optimization, online marketing and development of digital products, as well as general transformation and digital procurement advisory, often with an agile approach. Instrumental in making the consultancy profitable from its first year of operation with an annual turnover around 1,5 MSEK per FTE.

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Senior Consultant, Internet Strategy & Experience Design Getupdated Internet Marketing (OMXS:GIM) / Circuit Interactive, Stockholm2007 - 2010 Senior consultant at Getupdated Internet Marketing and subsidiary Circuit Interactive (now Cloud Nine). Focus on digital marketing, digital business development and UX concept & design for a variety of digital products/services, e-commerce solutions, startups and communities within automotive, banking, healthcare, utilities, business services and beauty sectors.

Teacher & LecturerChristoffer + Vollmer & Partners, Stockholm 2005 - 2010Gig/freelance assignments as teacher and lecturer for schools such as Jensen Education and Folkuniversitetet within marketing, brand and digital.

Advisor for a couple of tech startups regarding digital marketing, product development and UX, incl. board assignments and investments.

Management Consultant & Digital DirectorPole Position Brand Management, Stockholm 2003 - 2007Management consultant and responsible for the digital offering at a brand driven hybrid agency/management consultancy. Project management around strategy and implementation as well as UX design for a variety of brand and marketing related projects where digital often was a key success factor, mainly for medium- and large size B2C companies.

Web Project ManagerBMW Group UK (ETR:BMW), London 2001 - 2002Project management regarding the next digital presence as well as campaign management for BMW and Mini-brands in cooperation with marketing and IT.

Manager Online Consumer BankingBarclays Bank (LON:BARC), London 2000 - 2001Manager for the online consumer banking functions across Barclays Bank, including optimization of the web site and customer logged in flows based on customer KPIs and sales goals.

Concept Developer & Project ManagerChristoffer + Vollmer & Partners, Stockholm/London 1997 - 2002Assignments as project manager, interaction designer and concept developer in a variety of web-related projects in London and Stockholm. Worked for agencies such as AMV

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BBDO, Icon Medialab (LBi), Framfab, Spray/Razorfish, Wong Fei and DOFF Communications.

Web Manager & Marketing AssistantMentor Graphics (NASDAQ:MENT), Stockholm 1998 - 2000Responsible for planning, development and maintenance for the web site in the Nordic region, in close cooperation with corporate HQ in Portland and EMEA HQ in Paris. Also assisting the marketing department in duties related to the companys external communication.

Education 2004 - 2008Mälardalen University, Business Administration/Marketing, master level (180 hp)

2003Forsbergs School, Master Graphic Design

2002Berghs School of Communication, Advertising & design

2001Medieskolan, Web design

2000Forsbergs School, Graphic design

1999 - 2000Military service, S1 Upplands Regemente, Group Captain, Radio Relay Link

1997 - 1998SAE School of Audio Engineering, SSC Studio Sound Certificate

Assortment of courses and certificates Elements of AI, Reaktor/University of Helsinki, 2020 Business Model Innovation, Cordial, 2020 TOGAF 9 Foundation Enterprise Architecture, The Open Group/Udemy, 2019 Leading SAFe 4.6, Scaled Agile/Forefront Consulting, 2018 Scenario Analysis/TAIDA, Kairos Future, 2017 DMAIC Project Leader & Management Consultant, Rockwell Group, 2016 ADKAR Change Management, Prosci, 2015 Certified Scrum Master, Scrum Alliance/Citerus, 2014 Business intelligence, Kairos Future, 2012 PRINCE2 project management methods, 2009 GAIQ, Google Analytics Individual Qualification, 2009

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Paper & print knowledge, Papyrus, 2004 Unix web administration 1 & 2, Sun Microsystems, 1999 The 7 habits of highly effective people, FranklinCovey, 1999 Business English, The British Institute, 1999

Other experiences March 2005 - March 2007 Chairman of the board, tenant owners association, BRF Husabyvägen, Stockholm

August 2003 - December 2004 Web editor and responsible for the clubbers guide at the music community clubDECKS.se, which was the biggest of its kind in Sweden during the time.

Languages Swedish - native proficiency English - full professional proficiency Italian - elementary proficiency German - no proficiency

Other merits Drivers license, authorization level B Keynote speaker, digital transformation, Digital Enterprise Festival, Stockholm, 2017 Expert columnist within digital, 6-8 yearly articles, CFO World Magazine, 2016-2017 Keynote speaker & panelist, digital transformation, CFOlive, Stockholm, 2016 Keynote panelist, innovation & disruption, Affärsvärlden Bank & Finans, Stockholm, 2016 Lecturer, digital transformation, Nackademin, Stockholm, 2016 Speaker, omnichannel track, eTail Connect, Copenhagen, 2016 Keynote speaker, customer experience, CEM Telecom Conference, Stockholm, 2016 Keynote speaker, CX Transformation Conference Nordics, Copenhagen, 2015 Member of the jury, Episerver Awards, Stockholm, 2014 Member of the jury, Stevie Awards, ”New interactive product & service”, Chicago, 2013

Assortment of vertical experience Bank, finance & insurance, retail, automotive, utilities, travel, transportation, beauty & health, union, energy, consumer services, consumer goods, telecom, software, FMCG, educational, manufacturing, beverages, real estate

References Given upon request

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