Chapter 5 - Houston County High School Chapter 5.pdf · Effective Participation in Conversations...
Transcript of Chapter 5 - Houston County High School Chapter 5.pdf · Effective Participation in Conversations...
Chapter 5
Interpersonal Communication
Appropriate Tone
• Tone is the mood that you
verbally or nonverbally create.
• It’s not what you say but the way
you say it.
Aggressive Tone
• Sometimes referred to as “pushy”
or “brash”
• Cares little about feelings
• “my way or the highway” attitude
• Intimidating or manipulating
A Nonassertive Tone
• Shows lack of action or energy
• Shows a lack of confidence
• Can be misinterpreted as a lack
of involvement or boredom.
Assertive Tone
• This is the middle ground btw
aggressive and nonassertive.
• Direct, yet tactful
• Considerations that go along with
being assertive…
• Location
• Timing
• Intensity
• Relationships
• Warm, friendly voice
• Use respectful words
• Calm relaxed appearance
• Positive nonverbal signals
• Direct, yet nonthreatening eye
contact
Section 2
People Skills
Making Introductions
• Making people feel comfortable is
easier if they know a bit about
who is around them.
• Stop what you are doing
• Be friendly
• Address everyone by name
• State what you are doing
• Introduce others
• Ask a question or make a
comment to get others talking
• Work to make everyone feel
included
Effective Participation in
Conversations
Conversation, or dialogue, is the
oral exchange of thoughts and
feelings involving two or more
people.
Conversation Killers
• Talking too much.
• Talking too little
• Interrupting Others
Criticism
• An evaluation or judgment
• Constructive and Destructive
Constructive
Language • …show more
incentive.”
• …pay greater
attention to detail.”
• … value punctuality
more.”
• …work to improve
your skills.”
“I’d like
for you
to…
Destructive
Language • “You’re lazy!”
• “You’re so careless
and sloppy!”
• “You’re never on
time!”
• “You make far too
many mistakes!”
Offering Criticism
• View it as a way of encouraging
someone to improve.
• Be assertive
• Convey a constructive
interpersonal communication
attitude.
Receiving Criticism
• Maintain your composure
• Allow others to finish what they have to
say.
• Don’t interrupt
• Be a good listener
• Ask questions
• Thank the person for his/her thoughts and
observations.
Giving Clear and Accurate
Directions
• Clear
• Complete
• Concise
• Considerate
Building Relationships
• Always consider protocol,
customs, and established ways of
doing things.
• Dignity and Respect are of the
utmost importance.
Know who you are dealing with
(sample of a protocol manual) • Do not mimic Italians’ hand gestures.
• Arrive on time for business meetings with
Germans.
• Keep your suit jacket on when dining with
the French.
• Be reserved about touching or
demonstrating affection with the British.
• Try to bow at a 15 degree angle when
meeting Japanese delegates.
• Make eye contact when you shake hands
with Americans
• Do not shake hands or exchange greetings
with the Russians in doorways, as they
believe it is bad luck.