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© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu

MIRRORReflective Learning @Work

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HTTP://MIRROR-DEV.FZI.DE/LIMGWT

1.REGISTER

2. JOIN GROUP: OEB

Practice as you preach

http://mirror-dev.fzi.de/limgwt

BT Learning Solutions

Bringing out the best in people

MIRROR:• Testbed • Dissemination & Exploitation

Who supports reflection in the workplace?


Challenge: Training-on-the-job (90%) Individuals learn by observing others, by getting feedback from others, by

reflecting on own experiences and by (informally) sharing experiences Often there is no teacher, no HR manager, no author, no learning content, no support or process...

Goal: Computational Support for Reflective Learning (CSRL) Reflective learning allows to derive knowledge which is not explicitly

documented Support reflective learning in distributed/virtual environments Systematically support reflective learning in increasingly accelerated work

conditions


Some views on reflection

Donald Schön: Reflection in action ‘think what they are doing while they are doing it’

Boud et al


Project structure

WP4 WP5 WP6 WP7 WP8WP3

Reflective Learning Model

User & Design Studies

Storyboards & Requirements

Interoperability Framework - XMPP

Privacy

Capturing

Reflection

Creativity

Collaborative

Games

Organisa

tion


The CSRL model


Individual It’s personalTeams It’s socialOrganisation bottom up continuous improvement

Reflective learning in connection

Individual

Team

Organisation


Reflection topics in the testbeds

RegolaDisaster and emergency

management

Target group Volunteers,

Rescue Managers

NBNPhysician

Education, Conversations with relatives

Target group Physicians,

nurses

RNHADealing with challenging behaviour

Target groupCaregivers, managers

INFOMANSales

presentations and standard

slides

Target groupSales

consultants

BTVirtual

meetings, Call centre

Target groupLearning

Professionals, Call centre

agents


Moodmap


The MIRROR App Suite: Support for Reflection and Learning in healthcare work


The MIRROR App PortfolioUse the apps of your choice / suiting your needs

Virtual Clinic:Make experiences in a safe environment

Doc / Nurse Train:Keep track of your education

Quiz app:Assess your training knowledge

Carer app:Creativity prompts


The Talk Reflection AppSupporting Collaborative Reflection of Conversations in Healthcare

SandraAssistant physician

Why didn’t I manage this talk

better?

Use the Talk Reflection App to• Make notes on conversations• Think about conversations• Derive new insights into holding

conversations• Increase service quality


Results from other sites

“I liked using the app everywhere and when I wanted, for example in breaks. After using this app for the last months, we have discovered many areas of improvements. For example, I have learned how to better prepare for end of life conversations” (Physicians in a hospital)

“I have given this app to my new and old staff three months ago. Now I can see that the new carers need less time to perform well on their own” (Manager of a care home)


MIRRORApp suite


MIRROR journey

Get informed: Project information on websitewww.mirror-project.eu

Get involved: Test Mirror apps:• Provide feedback to become a member of

our exploitation network

Stay up-to-date:Become a member of the LinkedIn group: Mirror – Reflective learning at work

http://www.mirror-project.eu/


Questions

[email protected] Learning Solutions

mailto:[email protected]

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