Bt mirror lt2013
description
Transcript of Bt mirror lt2013
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
MIRRORReflective Learning @Work
@Mirrorip
BT Learning Solutions
BT Learning Solutions
Bringing out the best in people
MIRROR:
• Testbed
• Dissemination & Exploitation
BT Learning Solutions
Bringing out the best in people
MIRROR:
• Testbed
• Dissemination & Exploitation
Who supports reflection in the
workplace?
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Challenge: Learning-on-the-job (90%)
� Individuals learn by observing others, by getting feedback from others, by
reflecting on own experiences and by (informally) sharing experiences
� Often there is no teacher, no HR manager, no author, no learning content,
� no support or process...
Goal: Computational Support for Reflective Learning (CSRL)
� Reflective learning allows to derive knowledge which is not explicitly
documented
� Support reflective learning in distributed/virtual environments
� Systematically support reflective learning in increasingly accelerated work
conditions
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Some views on reflection
Donald Schön: Reflection in action
‘think what they are doing while they are doing it’
Boud et al
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Project structure
WP4 WP5 WP6 WP7 WP8WP3
Reflective Learning Model
User & Design Studies
Storyboards & Requirements
Interoperability Framework - XMPP
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
The CSRL model
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Individual It’s personal
Teams It’s social
Organisation bottom up continuous improvement
Reflective learning in connection
Individual
Team
Organisation
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Reflection topics in the testbeds
Regola
Disaster and
emergency
management
Target group
Volunteers,
Rescue
Managers
Regola
Disaster and
emergency
management
Target group
Volunteers,
Rescue
Managers
NBN
Physician
Education,
Conversations
with relatives
Target group
Physicians,
nurses
NBN
Physician
Education,
Conversations
with relatives
Target group
Physicians,
nurses
RNHA
Dealing with
challenging
behaviour
Target group
Caregivers,
managers
RNHA
Dealing with
challenging
behaviour
Target group
Caregivers,
managers
INFOMAN
Sales
presentations
and standard
slides
Target group
Sales
consultants
INFOMAN
Sales
presentations
and standard
slides
Target group
Sales
consultants
BT
Virtual
meetings, Call
centre
Target group
Learning
Professionals,
Call centre
agents
BT
Virtual
meetings, Call
centre
Target group
Learning
Professionals,
Call centre
agents
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Moodmap
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
The MIRROR App Suite:
Support for Reflection and Learning in
healthcare work
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
The MIRROR App PortfolioUse the apps of your choice / suiting your needs
Virtual Clinic:
Make experiences in a safe environment
Doc / Nurse Train:
Keep track of your education
Quiz app:
Assess your training knowledge
Carer app:
Creativity prompts
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
The Talk Reflection AppSupporting Collaborative Reflection of Conversations in
Healthcare
Sandra
Assistant physician
Why didn’t I
manage this talk
better?
Use the Talk Reflection App to
• Make notes on conversations
• Think about conversations
• Derive new insights into holding
conversations
• Increase service quality
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Results from other sites
“I liked using the app everywhere and when I
wanted, for example in breaks. After using this app
for the last months, we have discovered many
areas of improvements. For example, I have
learned how to better prepare for end of life
conversations” (Physicians in a hospital)
“I have given this app to my new and old staff three
months ago. Now I can see that the new carers
need less time to perform well on their own”
(Manager of a care home)
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
MIRROR
App suite
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
MIRROR journey
Get informed: Project information on website
www.mirror-project.eu
Get involved: Test Mirror apps:
• Provide feedback to become a member of
our exploitation network
Stay up-to-date:Become a member of the LinkedIn group:
Mirror – Reflective learning at work