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Building Success Worldwide The Omnex Methodology Page 1 of 2

Omnex Co., Ltd.140 Pacific Place Building17th Floor, Unit No. 1709Sukhumvit Rd.Bangkok 10110, ThailandFax: +662-254-7797www.omnex.com

To Register:+662-254-7794 to 6

Team Oriented Problem Solving (8D)Seminar Content

A Two day seminar covering all phases of theteam approach to identifying and solvingproblems.

Who Should Attend

This seminar is designed for individuals who areresponsible for identifying, solving, andeliminating problems that hinder quality andproductivity improvement.

Seminar Materials

Each participant will receive a seminarmanual.

Seminar Goals

This seminar provides an introduction to thetechniques and tools needed to implementeffective team problem solving procedures.The specific focus is on the Eight Disciplines(8-D) approach used by Ford Motor Company.Participants are organized into teams and all

concepts and techniques are illustrated bymeans of team oriented exercises.

Seminar Outline

Overview What is Problem Solving? Team Based Problem Solving The Problem Solving Process Team Problem Solving Objectives Inhibitors to Effective Problem Solving Problem Solving Tools Managing the Company-wide Problem Solving

Process Problem Solving Process and ISO 9000/QS-9000

D O : Prepare for the Problem SolvingProcess What do we need to know? Who will be involved? What information or data are available? Do we have to write this down? What about the customer? The Problem Solving Process Objectives Problem Solving Checklist Identify These Symptoms

D 1 : Form Team Form the Appropriate Cross-functional Team Define Team Roles Establish Ground Rules and Discipline Initiate a Problem Solving Report Problem Solving Checklist

D 2 : Describe the Problemy Problem Statement Guidelinesy The Problem Solving Worksheet (Is / Is not

Analysis)y Update Problem Solving Reporty Problem Solving Checklist

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Building Success Worldwide The Omnex Methodology Page 2 of 2

Omnex Co., Ltd.140 Pacific Place Building17th Floor, Unit No. 1709Sukhumvit Rd.Bangkok 10110, ThailandFax: +662-254-7797www.omnex.com

To Register:+662-254-7794 to 6

Seminar Outline(Cont)

Problem Description Exercise-ResinHand Gum

D 3:Contain Symptoms-Implement andVerify Interim Actions Protect the Customer Drawbacks Scope Verification Update Problem Solving Report Implementation Checklist

D 4 : Find and Verify Root Causes Identify Differences and Changes Generate Potential Root Causes Identifying Potential Root Causes Verifying Root Causes Update Problem Solving Report Problem Solving Checklist

D 5 : Select Permanent Corrective Actionsy Identify Potential Corrective Actionsy Conduct Decision Analysisy Verify Corrective Actionsy Update Problem Solving Reporty ASG (OEM) Business Unit-Generic Planty Customer Returned Parts Per Million Roadmapy Problem Solving Checklist

D 6 : Implement Permanent Corrective Actionsy Organizing the Implementationy Quality Roadmap (Action Matrix)y Quality Roadmap-Key Elementsy Quality Roadmap-Suggested Toolsy A Completed Task Tree and Gantt Charty Maintaining Momentumy Update Problem Solving Reporty Problem Solving Checklist

D 7 : Prevent System Problems Review Quality System Look for New Opportunities Quality System 4.2 Problem Solving Checklist

D 8 : Closure and Team Congratulation Recognize the collective efforts of the Team Update Problem Solving Report General Assessment Questions

Links to Other Tools & Methodologies QOS and Problem Solving for Continual

Improvement

Process Review

Process Management Documentsy Process Flow Documentsy Failure Mode and Effects Analysisy Control Plans

Checklist and Worksheetsy Examplesy Applications and Benefits

Pareto Diagrams and Trend Chartsy Pareto Diagramsy Trend Chartsy Trend Chart and Pareto DiagramsCause and Effect Diagramsy Applicationsy Benefitsy Cause and Effect Diagramy The Generic Cause and Effect Diagramy Other Cause and Effect Diagrams

Dot Plots and Histogramsy Dot Plots and Histogramsy Normal Distributionsy Process Capability

Control Chartsy Applications and Benefitsy

Types of Control Chartsy Out of Control Signals

Scatter Plots and Variation Analysisy Scatter Plotsy Correlation Examplesy Simple Linear Regression Modely Experimental Variation

Creative Thinkingy The Ideation-Evaluation Processy Brainstorming : The Team Approach to Ideationy Blocks to Creative Thinking

Decision Makingy Decision Making Guidelinesy

The Decision Making Worksheety Decision Making and the Problem Solving Processy D 0 : Preparing for Problem Solving Processy D 1 : Form Teamy D 2 : Describe the Problemy D 3 : Contain Symptoms Implement and Verify

Interim Actiony D 4 : Find and Verify Root Causey D 5 : Select Permanent Corrective Actiony D 6 : Corrective Actiony D 7 : Prevent System Problemsy General Assessment Questions