5 October 2016 Serving Britain's ... - Home - Tesco PLC · Lower prices. 1. Increasing footfall. 2....
Transcript of 5 October 2016 Serving Britain's ... - Home - Tesco PLC · Lower prices. 1. Increasing footfall. 2....
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5 October 2016
Serving Britain's shoppers a little better every day Dave Lewis – CEO, Alan Stewart – CFO
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• Our three priorities
• Detailed results
• Building long-term value for our four key stakeholders
Agenda
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Three priorities
Regaining competitiveness in core UK business
Protecting and strengthening the balance sheet
Rebuilding trust and transparency
1
2
3
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UK volume-based recovery UK like-for-like volume
2014/15 2013/14 2012/13 2011/12 2010/11 2015/16
1. 3Q 2015/16 adjusted for the impact of non-repeated coupons in the prior year.
2016/17
1
1.9%
(7.0)%
4.0%
1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q
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1.6%
(4.0)%
4.0%
1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q
UK transaction growth Year-on-year change in UK transactions by quarter %
2015/16 2014/15 2013/14 2016/17
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IRI outperformance – Mar 2016 to Aug 20161
0.0% 0.5% 1.0% 1.5%
General Merchandise
Packaged
Fresh
Total Food
Total Store
Value
0.0% 2.0% 4.0% 6.0% 8.0%
General Merchandise
Packaged
Fresh
Total Food
Total Store
Volume
1. Data is for Tesco Weeks 1-26 and is sourced from IRI Retail AdvantageTM, global insight providers to the retail industry. IRI market definition excludes Aldi and Lidl.
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More competitive in the UK
Switching gains3 Increasing footfall2 Lower prices1
Continued progress in
Thailand
Total switching value £46.98
£43.97
£45.48
1. Price data shows the price paid for a typical basket of products as at August 2014, August 2015 and August 2016.
2. Data from Kantar Worldpanel – change in customer numbers 14th September 2014 to 11th September 2016.
3. Data from Kantar Worldpanel – net switching to competitors 4 weeks ending 11th September 2016.
+201,000
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A more secure balance sheet
Generating cash Lower net debt Long-term property
approach2
Defined contribution pension scheme
£791m
£955m
1H 15/16 1H 16/17
Retail cash generation1
£791m
£955m
1H 15/16 1H 16/17
Retail cash generation1
1. For continuing operations.
2. Percentage of Group (on a continuing operations basis) and UK & ROI property owned by value, FY 2014/15 to 1H 2016/17.
£4.4bn
Group 50% 55%
UK & ROI 41% 48%
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Rebuilding trust and transparency BrandIndex Index Score – an overall measure of brand health
Source: YouGov BrandIndex.
Aug 2016 0.0
20.0
Jan 2014
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Rebuilding trust and transparency
Trust in leadership1
Trusted by suppliers
Improved transparency
61% 74% Increasing competition
Supplier viewpoint2
51% 60%
68% 78%
FY 2014 1H 2015 2H 2015 1H 2016
1. Reflects % of colleagues who trust the decisions made by their country’s board of directors to serve shoppers a little better every day, as part of What Matters To You? survey undertaken in August 2016.
2. Reflects % of UK suppliers responding positively when asked “Overall how satisfied are you with your experience of working with Tesco?” as part of the Supplier Viewpoint survey undertaken in August 2016.
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Three priorities
Regaining competitiveness in core UK business
Protecting and strengthening the balance sheet
Rebuilding trust and transparency
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Half year results
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Group performance
Continuing operations 1H 16/17 Change
constant rates
Change actual rates
Group sales (exc. VAT, exc. Fuel)1 £24.4bn 1.3% 3.3%
Group operating profit before exceptional items £596m 56.7% 60.2%
Exceptional items £(81)m n/m n/m
Group statutory operating profit £515m 34.4% 38.4%
Group PBT before exceptional items and net pension finance costs £410m - 124.0%
Diluted EPS before exceptional items and net pension finance costs 3.74p - 163.4%
1. Change shown on a comparable 26 week basis.
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Segmental performance
Sales Operating profit before exceptional items
1H 16/17 1H 15/16 Change
constant rates 1
Change actual rates1
1H 16/17 1H 15/16 Change
constantrates
Change actual rates
UK & ROI £18.6bn £18.4bn 0.6% 1.2% £389m £164m 134.1% 137.2%
International £5.3bn £4.8bn 3.2% 10.9% £118m £122m (9.8)% (3.3)%
Bank £0.5bn £0.5bn 5.3% 5.3% £89m £86m 3.5% 3.5%
Group £24.4bn £23.7bn 1.3% 3.3% £596m £372m 56.7% 60.2%
1. Change shown on a comparable 26 week basis.
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UK and ROI like-for-like sales performance1
1. Exc. VAT, exc. Fuel.
(1.3)% (1.0)%
(1.5)%
0.9%
0.3%
0.9%
15/161Q
15/162Q
15/163Q
15/164Q
16/171Q
16/172Q
UK
(4.4)%
(2.9)%
(1.2)%
1.0%
0.3% 0.1%
15/161Q
15/162Q
15/163Q
15/164Q
16/171Q
16/172Q
ROI
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UK like-for-like sales performance1
(2.6)%
(1.4)% (2.4)%
0.5%
(0.2)%
0.1%
15/161Q
15/162Q
15/163Q
15/164Q
16/171Q
16/172Q
Extra
(3.6)% (2.6)% (2.5)%
(0.0)%
0.0% 1.0%
15/161Q
15/162Q
15/163Q
15/164Q
16/171Q
16/172Q
Superstore
(0.1)% (0.3)% (1.2)% (1.1)% (0.5)% (0.1)%
15/161Q
15/162Q
15/163Q
15/164Q
16/171Q
16/172Q
Metro 4.2% 3.9% 3.8%
3.3% 2.7%
3.8%
15/161Q
15/162Q
15/163Q
15/164Q
16/171Q
16/172Q
Express
Online 1H 16/17: Grocery 3.1% General Merchandise & Clothing (13.4)%
1. Exc. VAT, exc. Fuel.
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164
UK & ROI1H 15/16
Lower prices Volume andmix benefit
Net costsavings
Other UK & ROI1H 16/17
UK & ROI operating profit £m
389
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International like-for-like sales performance1
1. Exc. VAT, exc. Fuel.
1.5%
3.5%
3.0%
4.1%
2.8%
1.3%
15/161Q
15/162Q
15/163Q
15/164Q
16/171Q
16/172Q
Europe
(3.4)%
0.1%
2.4%
3.5% 3.3%
3.0%
15/161Q
15/162Q
15/163Q
15/164Q
16/171Q
16/172Q
Asia
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International operating profit £m
122 118
International1H 15/16
Lowerprices
Volumeand mix
Other customerinvestment
Net costsavings
Other International1H 16/17
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• 2% growth in active customer accounts
• 12% growth in customer lending
– Launch of premium credit card
– Expansion of mortgage distribution
• Operating profit pre-exceptionals up 3.5%
• Capital and liquidity position remains strong
Tesco Bank
6.9
7.7
8.5
9.3
6.1
6.9 7.4
8.1
13/14 14/15 15/16 1H 16/17
Customer Lending/Deposits
Customer Lending Customer Deposits
14.0%
15.2% 16.6% 16.6%
13/14 14/15 15/16 1H 16/17
Core Tier 1
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• Entering 14th year of JV with O2
• UK’s 5th biggest mobile provider and largest MVNO
• No. 1 provider for customer satisfaction for both PAYM and PAYG1
• Which? Recommended Provider six years running
• Successful ‘Home from Home’ European roaming campaign
Tesco Mobile
1. UK CSI Telecommunications and Media Sector Report – July 2016.
3.5m
4.0m 4.4m
4.6m 4.8m
12/13 13/14 14/15 15/16 16/171H
Customer Base
PAYG PAYM
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Finance income and costs
1H 16/17 1H 15/16
Interest payable £(274)m £(252)m
Capitalised interest £3m £6m
IAS 19 net pension finance costs £(58)m £(84)m
Finance income £83m £44m
Net finance costs £(246)m1 £(286)m
1. Statutory net finance costs include a £(200)m impact from FX losses on translation of sterling balances received from Korea disposal being held in a Euro subsidiary.
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Tax
1H 16/17 1H 15/16
Profit before tax before exceptional items £352m £99m
Tax charge £(98)m £(52)m
Effective tax rate 28% 53%
• Expect full year effective tax rate of c.25%
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1H 16/17 1H 15/16
Restructuring and redundancy £(95)m -
Tesco Bank customer redress £(45)m -
Property transactions £59m -
Total exceptional items in operating profit £(81)m -
Exceptional items
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• Reduced pension risk with scheme closure
• IAS 19 deficit calculation impacted by drop in corporate yields – no change in underlying cash commitments to pension members
• Asset de-risking strategy progressing well
• Strong performance of scheme assets
• Long-term deficit funding plan of £270m per annum cash contribution
• Triennial valuation March 2017 with outcome expected in 2018
Pension scheme
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850
955
(26)
131 9 964
(220)
(541)
203
292
236 27 758
Cash flow fromcontinuing
retailoperations
Impact fromexceptionals
Underlyingworkingcapital
Retail cashgenerated
fromcontinuingoperations
Turkey retailcash
generation
Retail cashgenerated
fromoperations
Interest andTax
Capex Free cashflow
Net impact ofdisposals
Propertydisposals
Other Reduction innet debt
Movement in net debt1
£m
£105m IMPROVEMENT IN WORKING CAPITAL
1. Includes both continuing and discontinued operations.
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£8.6bn
£5.1bn £4.4bn
1H 15/16 FY 15/16 1H 16/17
Net debt
£9.1bn
£7.8bn £7.8bn
1H 15/16 FY 15/16 1H 16/17
Lease commitments
Total indebtedness
£4.2bn
£2.6bn
£5.9bn
1H 15/16 FY 15/16 1H 16/17
Pension deficit
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• Strong liquidity
• £5.2bn available cash
• £5.0bn in committed facilities
• £1.2bn redeemed in September 2016; £2.2bn maturities in the next 18 months
• Focused on improving debt metrics
Liquidity position
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• Broad-based sales growth
• Further progress in rebuilding profitability
• Strong liquidity
• More secure balance sheet
Financial summary
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Big 6 Half Year Performance
Grow sales
Customers recommend us and come
back time and again
Colleagues recommend us as a great
place to work and shop
We build trusted
partnerships
Improve operating cash flow
Deliver profit
The Big 6 across the Group
Grow sales
Customers recommend us and come
back time and again
Colleagues recommend us as a great
place to work and shop
We build trusted
partnerships
Improve operating cash flow
Deliver profit
The Big 6 across UK & ROI
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Building long-term value for our four key stakeholders
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Over the last two years
Customers Colleagues Supplier partners
Shareholders
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Customers
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Better service
More colleagues in store
Listening to customers1
Empowering great service
1. Reflects number of customers who have given feedback since the launch of Customer Viewpoint in 2014.
+12,000 No.1 57,000 2.9 million
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Record availability
Sales-based availability1
Clearer backrooms3
“Everything available”2
93.2% 95.6% Stock down 16%
1. Sales-based availability 1H 14/15 to 1H 16/17.
2. Reflects customers’ response to “Was everything you wanted to buy available?” as part of the periodic Customer Spotlight survey.
3. Reduction in food store stock holding over the last two years.
46.98
£45.48
+9%
1H 16/17 1H 14/15
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Clearer, lower and more stable prices
New shelf labels
Price investment1 Promotional count2
1. Price data shows the movement in price paid for a typical basket of products from August 2014 to August 2016.
2. Reflects the two year movement in the number of products on multibuy promotion.
Over 6% lower 37%
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Right range for customers
New product development
Increased own label space
Simpler more relevant range
23% +8% +3,194
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Right range for customers
1. Reflects customers responding positively to “Was everything you wanted to buy available?” as part of the periodic Customer Spotlight survey.
70%
85%
6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6
2014 2015 2016
Was everything you wanted available? (three period rolling)
Competitor 1 Competitor 2 Competitor 3 Tesco Competitor 4 Competitor 5 Competitor 6
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Improved overall shopping experience
Better shopping experience2
Helpful colleagues3
Customers recommend1
1. Reflects % of Fans minus % of Critics answering the question “Based on your visit, how likely is it that you would recommend this store to a friend or colleague?”
2. Reflects customers’ rating of ease of shopping experience versus competitors in large stores as part of the periodic Customer Spotlight survey.
3. Reflects customers’ rating of staff helpfulness versus competitors as part of the periodic Customer Spotlight survey.
+6% +7%
2H 14/15 1H 16/17
+13 NPS
1H 16/17 FY 13/14 1H 16/17 FY 13/14
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Little helps
Free fruit for kids
Helpful technology
Never beaten on brands
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Colleagues
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A great place to work
A great place to shop3
Engaged colleagues1
Motivated to go the extra mile2
1H14/15
1H15/16
1H16/17
+8%
1H 15/16 1H 16/17
+19 NPS
1. Reflects % of colleagues recommending Tesco as a great place to work as part of What Matters To You? survey undertaken every January and August.
2. Reflects % of colleagues agreeing with “Tesco motivates me to go the extra mile” as part of What Matters To You? survey undertaken every January and August.
3. Reflects % of colleagues recommending Tesco as a great place to shop as part of What Matters To You? survey undertaken every January and August.
+13%
1H14/15
1H15/16
1H16/17
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Investing in colleagues
Getting the basics right
Fairer pay model Valued rewards
+3.1% base rate
5% turnaround
bonus
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Closer to customers
New scheduling system
A shared purpose1 Consistent management
structures
300 stores 91% 96%
88%
1. Reflects % of UK colleagues responding positively to the questions “I understand what our Tesco purpose is”, “I understand how I help serve shoppers a little better every day” and “I am motivated by our purpose: serving shoppers a little better every day” as part of What Matters To You? survey undertaken every January and August.
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Opportunities to get on
Training programmes
Developing talent
Over 3,700 promotions
1,000 new starts
3,000 apprentices
450 graduates
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A great place to work
One Team A new home Inclusion
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Supplier partners
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New commercial approach
New approach Back to front margin
Standard payment terms
24 3 91%
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New commercial approach
Supplier network
5,000 members
Supplier helpline
500+ calls 99.95%
resolved in 7 days
Supplier Protector Line
20 issues resolved
Supplier training
1,238 courses completed
Buyer training
8,978 courses completed
Payment terms
100% <100k In 14 days
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Supplier viewpoint1
Simple, transparent & easy to deal with
Communicates well & available when
needed
Treats me fairly
36% 36%
49%
61%
FY 2014 1H 2015 2H 2015 1H 2016
1. Reflects % of UK suppliers responding positively to above statement as part of the Supplier Viewpoint survey undertaken in August 2016.
44%
60% 67%
72%
FY 2014 1H 2015 2H 2015 1H 2016
55% 57%
66% 73%
FY 2014 1H 2015 2H 2015 1H 2016
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“…most retailers have improved their behaviour in the past year with the highest performer identified as Tesco – 65% of those supplying the retailer
saying its practices had improved…”
UK Groceries Code Adjudicator
27 June 2016
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End-to-end partnerships -
Varietal development
Global supply security
Pack & consolidate at source
Joint risk/cost management
Category leadership
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End-to-end partnerships -
Sales growth Supply chain saving
Fresher for customers
+ 2 days £5m +11%
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End-to-end partnerships
Reducing surplus production
Lower system waste
Improved quality
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Crop flushes
810 tonnes1
95%3
29p
+72%4 100%2
29p
1. Increase in UK volumes of cherries.
2. Percentage of oversupply of grapes sold.
3. Percentage crop utilisation of strawberries.
4. Data is for Tesco Week 20 and is sourced from IRI Retail AdvantageTM, global insight providers to the retail industry. IRI market definition excludes Aldi and Lidl.
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Exclusive fresh food brands
Consistently high quality1
Overall category price reduction
Leading on price2
1. Reflects % of customers satisfied with the quality of meat and poultry as part of the weekly exclusive fresh food brands survey.
2. Price index of exclusive fresh food brand products versus comparable competitor lines on an unweighted basis as at Tesco Week 29.
81%
7% meat
4% produce
114.6 110.6 109.8 102.2 101.1 100.0
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Outperformance in meat and produce
1. Data from IRI Retail AdvantageTM, global insight providers to the retail industry. IRI market definition excludes Aldi and Lidl.
0.0%
4.0%
2Q 15/16 3Q 15/16 4Q 15/16 1Q 16/17 2Q 16/17
Value
0.0%
8.0%
2Q 15/16 3Q 15/16 4Q 15/16 1Q 16/17 2Q 16/17
Volume
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Shareholders
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Our business model
Continued positive volume growth
Operational leverage
Customer investment
Margin recovery
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Six strategic drivers
1. A differentiated brand
2. Reduce operating costs by a further £1.5bn
3. Generate £9bn cash from operations
4. Maximise the mix to achieve a 3.5 – 4.0% Group margin
5. Maximise value from property
6. Innovation
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1. A differentiated brand: Long-term value creation
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Every little helps serve Britain’s shoppers a little better every day
1. A differentiated brand: Purpose
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1. A differentiated brand: Proposition
Unique Tesco
offering
Value Equation
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1. A differentiated brand: Proposition
Range Service Price
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Entry Core Finest
1. A differentiated brand: Own label
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2. Reduce operating costs by a further £1.5bn
Store operating model
Logistics and distribution
Goods not for resale
c.£450m c.£550m c.£500m
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2. Reduce operating costs by a further £1.5bn: Store operating model
c.£450m
Operational improvements without risking service
• Moving from nights to day
• Changes in trading hours
• Single customer service desk
• Replenishment savings
• Scan as You Shop
Store operating model
c.£550m
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2. Reduce operating costs by a further £1.5bn: Logistics and distribution
Logistics and distribution
c.£450m
Optimise range, stock flow and fulfilment
• Partnerships, sales forecasting and lower stock holding
• Lower fulfilment costs
• Opportunities to integrate supply and logistical systems
• Common international systems
• Industry leading packaging solutions
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2. Reduce operating costs by a further £1.5bn: Goods not for resale
Leveraging organisational scale
• Single procurement policy
• Finance transformation
• IT systems
• Functional roadmap
Goods not for resale
c.£500m
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3. Generate £9bn cash from operations
Margin improvement
Stock reduction Capital discipline
3.5-4.0% Financial
returns
Post investment
reviews
Capital budget
c.£1.4bn pa c.£400m
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3. Generate £9bn cash from operations : capital discipline
09/10 10/11 11/12 12/13 13/14 14/15 15/16 1H 16/17
Capital expenditure on loss-making businesses
£700m
£0m
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Geography Channel Product
x% + y%
x%
4. Maximise the mix to achieve a 3.5 – 4.0% Group margin
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Fresh Packaged GM Clothing Total
Large stores
Small stores
Online
Total
X%
4. Maximise the mix to achieve a 3.5 – 4.0% Group margin
= < x%
= x%
= > x%
Colour of boxes illustrates indicative margin percentage relative to total
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4. Maximise the mix to achieve a 3.5 – 4.0% Group margin
Example: Channel-wide programmes
• Optimisation of our operational model
• Repurposing space
• Specific focus on low-profitability
Example: Focus on single channel, across two categories
• Convergence of GMO and F&F website
• Grow delivery saver
• Common fulfilment
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Rental insulation1 Property asset optimisation
5. Maximise value from property
Non-core property assets
1H 16/17 £240m
£121m
1. Annualised savings of property buybacks.
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Never beaten on brands
Exclusive fresh food brands
Food waste Technology
6. Innovation
With much more to come…
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Six strategic drivers
1. A differentiated brand
2. Reduce operating costs by a further £1.5bn
3. Generate £9bn cash from operations
4. Maximise the mix to achieve a 3.5 – 4.0% Group margin
5. Maximise value from property
6. Innovation
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• Broad-based improvement across the Group
• Strong progress against all three priorities
• Investment in fresh food brands is succeeding
• Six strategic drivers
• Delivering value for our four key stakeholders
• Confident despite a tough market environment
Summary
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Q & A
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This document may contain forward-looking statements that may or may not prove accurate. For example, statements regarding expected revenue growth and operating margins, market trends and our product pipeline are forward-looking statements. Phrases such as "aim", "plan", "intend", "anticipate", "well-placed", "believe", "estimate", "expect", "target", "consider" and similar expressions are generally intended to identify forward-looking statements. Forward-looking statements involve known and unknown risks, uncertainties and other factors that could cause actual results to differ materially from what is expressed or implied by the statements. Any forward-looking statement is based on information available to Tesco as of the date of the statement. All written or oral forward-looking statements attributable to Tesco are qualified by this caution. Tesco does not undertake any obligation to update or revise any forward-looking statement to reflect any change in circumstances or in Tesco’s expectations.
Disclaimer