Post on 07-Oct-2020
Oracle CRM
IntegrationIntegrationE-Democracy Task Group
Thursday 10th December 2015
Oracle CRM – Digital
IntegrationIntegrationDemocracy Task Group
December 2015
Vision
“CYC’s vision is to be a customer focused organisation placing residents and visitors at the
heart of everything we do, supporting customers to do more for themselves by providing high
quality and responsive digital services to ensure CYC are always open and available and easy
for everyone to use”
Vision
“CYC’s vision is to be a customer focused organisation placing residents and visitors at the
heart of everything we do, supporting customers to do more for themselves by providing high
quality and responsive digital services to ensure CYC are always open and available and easy
The Customer PortalThe Customer Portal
The Customer PortalThe Customer Portal
The Customer PortalThe Customer Portal
The Customer Portal The Customer Portal – Smart Assistant
The Customer Portal The Customer Portal – Smart Assistant
Online AssessmentsOnline Assessments
Online AssessmentsOnline Assessments
Online AssessmentsOnline Assessments
End to End Digital TransactionsEnd to End Digital Transactions
End to End Digital TransactionsEnd to End Digital Transactions
End to End Digital TransactionsEnd to End Digital Transactions
End to End Digital TransactionsEnd to End Digital Transactions
End to End Digital TransactionEnd to End Digital Transaction
MobileMobile
My AccountMy Account
ChatChat
FeedbackFeedback
Customer RecordCustomer Record
Social MediaSocial Media
ReportingReporting
Project Plan
Phase/Timeline Aug-15 Sep-15 Oct-15 Nov-15 Dec-15
Mobilisation
Planning and
Architecture
Platform
Construction
Q1 Q2
Define
MoboliseKick Off
Archtiecture decisionsResource plan
Timeline
Establish platform on which to layer processesBusinessSign off
BusinessSign off 7
Sign off key architecture decisions
Technical assumptions Construction
Align and
Configure
Additional CYC
Processes
Data Migration
Business Transition
Pha
se 2
Iterative
Improvement
Go
Liv
e P
ha
se
1A
lign &
Configu
re
Establish platform on which to layer processesSign off
BusinessEngagement
Backlog prioritization
Additional processes configured by CYC
assumptions
signed-off
System ConfigurationAlignment Workshops
Model process configuration
Back Office Systems and
policies
Plan
Project Plan
Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16
Q3 Q4
Rapid delivery of incremental imporvementsBacklog prioritization
BusinessSign off
Additional processes configured by CYC
Cutover
TrainingUser AcceptanceTesting
Scope and quality of
records to
convert
production migration
Trial
Trial
Trial
Scope and quality of
records to
convert
Next Steps
•DMT visits planned
••Communications plan development
•Development of My Account launch and rollout plans
•First meeting on Strategic Board on 17
Next Steps
Communications plan development
Development of My Account launch and rollout plans
First meeting on Strategic Board on 17th December