Kohl’s + ShowKit Mobile App Concept Drawings

The next best thing to being there in person.

Kohl’s Customer

The Kohl’s customer opens the Kohl’s mobile app and

taps on “support”.

Real-time mobile support technology that connects you and your mobile app users at the touch of a button.

We power live, interactive communication inside your mobile app.

Kohl’s Agent

The Kohl’s agent is logged into her Desktop CRM or iOS device

and is available to receive support calls.

Kohl’s Customer

The customer and agent now see the same thing, and can

both fully navigate within the Kohl’s app.

Kohl’s Agent

The agent now sees what the customer sees, and can talk via video chat. The agent can also navigate the

customer’s screen.

Kohl’s Customer

...the agent’s drawing appears on the customer’s

screen.

Kohl’s Agent

For example, if the agent draws on the screen…

Kohl’s Customer

If the customer asks the agent questions about his account, both are able to see what is

being discussed.

Kohl’s Agent

The agent can help resolve login or account issues, or guide the customer

to promotions, products, store information and anything else that is

available through the app.

Kohl’s Customer

The customer can ask the agent questions or add items

to her cart.

Kohl’s AgentHere, the agent is showing the customer products that are on

sale.

Questions? For questions or technical assistance, please contact support@showkit.com