Kohl's Mobile App with ShowKit Screen Sharing Technology - Concept
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Transcript of Kohl's Mobile App with ShowKit Screen Sharing Technology - Concept
Kohl’s + ShowKit Mobile App Concept Drawings
The next best thing to being there in person.
Kohl’s Customer
The Kohl’s customer opens the Kohl’s mobile app and
taps on “support”.
Real-time mobile support technology that connects you and your mobile app users at the touch of a button.
We power live, interactive communication inside your mobile app.
Kohl’s Agent
The Kohl’s agent is logged into her Desktop CRM or iOS device
and is available to receive support calls.
Kohl’s Customer
The customer and agent now see the same thing, and can
both fully navigate within the Kohl’s app.
Kohl’s Agent
The agent now sees what the customer sees, and can talk via video chat. The agent can also navigate the
customer’s screen.
Kohl’s Customer
...the agent’s drawing appears on the customer’s
screen.
Kohl’s Agent
For example, if the agent draws on the screen…
Kohl’s Customer
If the customer asks the agent questions about his account, both are able to see what is
being discussed.
Kohl’s Agent
The agent can help resolve login or account issues, or guide the customer
to promotions, products, store information and anything else that is
available through the app.
Kohl’s Customer
The customer can ask the agent questions or add items
to her cart.
Kohl’s AgentHere, the agent is showing the customer products that are on
sale.
Questions? For questions or technical assistance, please contact [email protected]