Objectives
COGNITIVE OBJECTIVE: TOOTLIFEST comprehend the counseling process and how it relates to unit morale and welfare; comprehend the positive approaches to confrontation; and lastly to comprehend the mediation process and how it relates to the role of the First Sergeant.
COGNITIVE SAMPLES OF BEHAVIOR: • Explain the goal of counseling.• Distinguish the core principles of communication.• Distinguish between appropriate and inappropriate uses of
counseling techniques.• Explain what authorities a First Sergeant has while confronting.• Explain the goal of mediation.• Explain the mediation process.
Overview• Goal of Counseling and Approaches
• Counseling Techniques
• Listening
• Our Role Defined
• Authorities
• Diagnosing the Environment
• Attributes of Positive Confrontation
• Goal of Mediation
• Mediation Process
• Mediation Closure
MP 1: GOAL OF COUNSELING
Counseling helps people use good judgment, assume responsibility, and face and solve problems. Counselors assist subordinates in developing skills, attitudes, and behaviors that are consistent with maintaining the Air Force's readiness.
AFI 36-2907
MP 1: COUNSELING APPROACHES
Cognitive• Thinking
Behavioral• Reinforcement
Affective• Feeling• Where the First Sergeant needs to be MOST of the
time
MP 2: LISTENING
• Understand the process
• Hearing vs. Listening
• Biases
MP 3: COUNSELING TECHNIQUES
Preparing for the session:• Gather Background Material
• PIF• Supervisor• Other Places?• Privacy
• Seating• Distractions
Beginning the session:• Rapport • Warm welcome• Put at ease – “break the
ice”• Door opened or closed??
MP 3: COUNSELING TECHNIQUES
Conducting the session:• Attending behavior
• Questioning techniques
• Responding
• Referrals
MP 3: COUNSELING TECHNIQUES
Closure• Summarize
• No New Information
• Schedule Follow-Up
MP 3: COUNSELING TECHNIQUES
Follow-up
•Scheduled appt/can be out-and-about…
• Does the counselee “feel” helped?
• Further referral
MP 3: COUNSELING TECHNIQUES
MP 4: OUR ROLE DEFINED
AFI 36-2618 para 4.1.5 states ALL NCOs will:
Epitomize excellence and lead by example through exhibiting professional behavior, military bearing, respect for authority, and the highest standards of dress and appearance. Instill professional behaviors in subordinates. Correct those who violate standards.
AFI 36-2618 Senior NCOs:
Be an active, visible leader. Deliberately develop junior enlisted Airmen, NCOs, and fellow SNCOs into better followers, leaders, and supervisors.
MP 4: OUR ROLE DEFINED
Air Force Leader’s Power and Influence:
• Position power
• Legitimate
• Personal power
MP 5: AUTHORITIES
Article 7 and RCM 302 empowers NCO’s to apprehend
Article 91 protects NCOs from insubordinate conduct.
Commander’s delegated authorities
MP 5: AUTHORITIES
MP 5: AUTHORITIES
An Airman’s Duties Include:• Oath of enlistment
• ART. 92 “Failure to obey” defines Dereliction of Duty
• ART. 91 C(4) para 14c(2) “…an order is disobeyed at the peril of the subordinate.”
MP 6: DIAGNOSING THE SITUATION
Based upon situation
Unable/able vs. Willing/Unwilling
Leadership styles:
• Supportive
• Directive
• Combine with counseling techniques
MP 7: ATTRIBUTES
Some positive attributes of confrontation:•Acquire and maintain a high level of skill and knowledge•Establish and maintain sound positioning •Be able to remain calm when the going gets rough •Share directly with the individual•Be a good listener•Take the risk of hearing unpleasant things from them•Discuss alternatives
MP 8: Goal of Mediation
Webster New Collegiate Dictionary defines mediation as an intervention between conflicting parties to promote reconciliation, settlement or compromise
MP 9: Mediation process
Opening statement by mediatorOpening statements by parties Joint discussionConducting the session--note non-verbal behaviors
MP 10: Mediation closure
Two types of Closure:•Agreement•Non-Agreement
Regardless of the outcome—follow-up!!
Summary• Goal of Counseling and Approaches
• Counseling Techniques
• Listening
• Our Role Defined
• Authorities
• Diagnosing the Environment
• Attributes of Positive Confrontation
• Goal of Mediation
• Mediation Process
• Mediation Closure
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