Staff morale

22
…paves the way of the business bottom-line…

description

The general morale of your staff is directly related to the overall health of your department / business.

Transcript of Staff morale

Page 1: Staff morale

…paves the way of the business

bottom-line…

Page 2: Staff morale

…an individual’s state of mind with respect to the

tasks that he or she is expected to perform.

It is indicative of the attitude, satisfaction, and

overall outlook of an employee during their time in

their workplace environment.

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From a business point of view

your 2 most important assets are:

a. Your customers

b.Your staff

But not necessarily in that order…

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“Where the Rubber Meets the Road”

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“Where the Surf Meets the Turf”

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“Where the Rubber Meets the Road”

It’s a Man Thing

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Staff Morale has a Direct Effect on…

• Productivity

• Attendance

• Retention

• Teamwork

• Feedback

• Representation

Page 8: Staff morale

Staff Morale has a Direct Effect on…

• Productivity

• Attendance

• Retention

• Teamwork

• Feedback

• Representation

• Net Profit!!!

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Morale and Productivity…

Positive Morale Negative Morale

Employees with positive

morale with respect to their

work environment tend to

go above and beyond more

willingly.

Employees with negative

morale with respect to their

work environment tend to

do only what is absolutely

required of them, and

nothing more.

While they may be getting paid close to the same wage

the employee with the more positive morale actually costs

you less than the employee with negative morale. If they

are willing to do the extra you get more productivity for the

same cost.

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Morale and Attendance…

Positive Morale Negative Morale

Employees with positive

morale call in sick far less

frequently, and even look

forward to coming to work.

Employees with negative

morale take far more sick

days, putting an extra

burden on the rest of the

staff.

• You are getting more productivity out of the employee

with positive morale.

• The extra burden of absorbing work that would have

been assigned to the employee who called in sick often

causes poor teamwork, and less than happy staff.

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Morale and Retention…

Positive Morale Negative Morale

Employees with positive

morale tend to stay with the

company longer. If they are

happy with the work

environment why go

someplace else?

Employees with negative

morale tend to leave the

company in a short time,

leading you to find a

replacement sooner than

expected.

• Even with the cost of pay increases over the years

longevity is far cheaper than repeatedly hiring and

training new employees.

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Morale and Teamwork…

Positive Morale Negative Morale

A group of employees with

positive morale will often

work together very well, as

a “TEAM”, keeping each

other driven and helping

each other accomplish or

exceed their goals for the

day.

A group of employees with

negative morale do not

work together very well.

They tend to have an “every

man for himself” attitude

and do only what is required

of them.

• The TEAM approach is far more productive in the short

term and the long term.

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Morale and Feedback…

Positive Morale Negative Morale

Employees with positive

morale leave their patients

with a positive impression of

the care they are receiving.

That positive impression is

often reflected in the form of

surveys sent back to the

hospital, and word-of-mouth

kudo’s.

Employees with negative

morale leave their patients

with a less than positive

impression of the care they

are receiving. This too is

often reflected in hospital

surveys, and word-of-mouth

conversation to others.

• Word-of-mouth advertising is powerful. People tend to

remember the negative far easier than the positive.

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Morale and Representation…

Positive Morale Negative Morale

Employees with positive

morale will have a good

impression of the

department and even the

hospital. Those impressions

will often be talked about

with their friends and family

in person and on the

internet.

Employees with negative

morale will have a poor

impression of the

department and even the

hospital. They will often

share those impressions

with friends and family in

person and on the internet.

• Verbal representation from employees often has a

bigger impact, and falls under the category of

word-of-mouth advertising. Remember: Negative

travels farther and faster than positive!

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Causes of Poor Staff Morale…

Pulling the Trigger!

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Causes of Poor Staff Morale…

1. The number-1 cause of poor staff morale is:

Poor Leadership.

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Causes of Poor Staff Morale…

• The causes of low staff morale actually fall into 1 of 2 categories.

• Leadership causes

• Other causes

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Causes of Poor Staff Morale…

Leadership Causes

• Poor management tactics

• Distrust of management

• Poor relations between leaders and staff

• Unclear expectations

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Causes of Poor Staff Morale…

Other Causes

• Politics, politics, politics…

• Lay-offs, or the fear of lay-offs

• Unexpected change in leadership

• High employee turnover rate

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Causes of Poor Staff Morale…

Differences Between a Boss and a Leader

A boss drives employees A leader coaches employees

A boss inspires fear A leader generates enthusiasm

A boss places blame for breakdown A leader fixes the breakdown

A boss uses people A leader develops people

A boss takes credit A leader gives credit

A boss says “go” A leader says “Let’s go…”

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Causes of Poor Staff Morale…

…” Hitting people over the head is assault, not leadership”

Dwight Eisenhower

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Steps to Improve Staff Morale…

“Lead and inspire people. Don’t try to manage and manipulate

people. Inventories can be managed but people must be lead.” —

Ross Perot