Staff morale

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…paves the way of the business bottom-line…

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The general morale of your staff is directly related to the overall health of your department / business.

Transcript of Staff morale

  • paves the way of the business bottom-line
  • an individuals state of mind with respect to the tasks that he or she is expected to perform. It is indicative of the attitude, satisfaction, and overall outlook of an employee during their time in their workplace environment.
  • From a business point of view your 2 most important assets are: a. Your customers b.Your staff But not necessarily in that order
  • Where the Rubber Meets the Road
  • Where the Surf Meets the Turf
  • Where the Rubber Meets the Road Its a Man Thing
  • Staff Morale has a Direct Effect on Productivity Attendance Retention Teamwork Feedback Representation
  • Staff Morale has a Direct Effect on Productivity Attendance Retention Teamwork Feedback Representation Net Profit!!!
  • Morale and Productivity Positive Morale Negative Morale Employees with positive morale with respect to their work environment tend to go above and beyond more willingly. Employees with negative morale with respect to their work environment tend to do only what is absolutely required of them, and nothing more. While they may be getting paid close to the same wage the employee with the more positive morale actually costs you less than the employee with negative morale. If they are willing to do the extra you get more productivity for the same cost.
  • Morale and Attendance Positive Morale Negative Morale Employees with positive morale call in sick far less frequently, and even look forward to coming to work. Employees with negative morale take far more sick days, putting an extra burden on the rest of the staff. You are getting more productivity out of the employee with positive morale. The extra burden of absorbing work that would have been assigned to the employee who called in sick often causes poor teamwork, and less than happy staff.
  • Morale and Retention Positive Morale Negative Morale Employees with positive morale tend to stay with the company longer. If they are happy with the work environment why go someplace else? Employees with negative morale tend to leave the company in a short time, leading you to find a replacement sooner than expected. Even with the cost of pay increases over the years longevity is far cheaper than repeatedly hiring and training new employees.
  • Morale and Teamwork Positive Morale Negative Morale A group of employees with positive morale will often work together very well, as a TEAM, keeping each other driven and helping each other accomplish or exceed their goals for the day. A group of employees with negative morale do not work together very well. They tend to have an every man for himself attitude and do only what is required of them. The TEAM approach is far more productive in the short term and the long term.
  • Morale and Feedback Positive Morale Negative Morale Employees with positive morale leave their patients with a positive impression of the care they are receiving. That positive impression is often reflected in the form of surveys sent back to the hospital, and word-of-mouth kudos. Employees with negative morale leave their patients with a less than positive impression of the care they are receiving. This too is often reflected in hospital surveys, and word-of-mouth conversation to others. Word-of-mouth advertising is powerful. People tend to remember the negative far easier than the positive.
  • Morale and Representation Positive Morale Negative Morale Employees with positive morale will have a good impression of the department and even the hospital. Those impressions will often be talked about with their friends and family in person and on the internet. Employees with negative morale will have a poor impression of the department and even the hospital. They will often share those impressions with friends and family in person and on the internet. Verbal representation from employees often has a bigger impact, and falls under the category of word-of-mouth advertising. Remember: Negative travels farther and faster than positive!
  • Causes of Poor Staff Morale Pulling the Trigger!
  • Causes of Poor Staff Morale 1. The number-1 cause of poor staff morale is: Poor Leadership.
  • Causes of Poor Staff Morale The causes of low staff morale actually fall into 1 of 2 categories. Leadership causes Other causes
  • Causes of Poor Staff Morale Leadership Causes Poor management tactics Distrust of management Poor relations between leaders and staff Unclear expectations
  • Causes of Poor Staff Morale Other Causes Politics, politics, politics Lay-offs, or the fear of lay-offs Unexpected change in leadership High employee turnover rate
  • Causes of Poor Staff Morale Differences Between a Boss and a Leader A boss drives employees A leader coaches employees A boss inspires fear A leader generates enthusiasm A boss places blame for breakdown A leader fixes the breakdown A boss uses people A leader develops people A boss takes credit A leader gives credit A boss says go A leader says Lets go
  • Causes of Poor Staff Morale Hitting people over the head is assault, not leadership Dwight Eisenhower
  • Steps to Improve Staff Morale Lead and inspire people. Dont try to manage and manipulate people. Inventories can be managed but people must be lead. Ross Perot