Zensar’s 100 % Growth Plans - ACE Analyser Meet/104067_20110117.pdf · Zensar Growth So Far –...

© Zensar Technologies 2011www.zensar.com

Zensar’s 100 % Growth Plans

Dr. Ganesh Natarajan

Vice Chairman and CEO, Zensar Technologies

Chairman - IT & ITES CII

Member - Chairmen's Council NASSCOM

End of 2010: Varied global recovery

2

-0.1%-2.4%

0.6%

2008 2009 2010

-6.4% -5.3%10.0%

2008 2009 2010

5.2 2.03.2

2008 2009 2010

2.8%

0.0%

5.0%

2008 2009 2010

-16.6%

-23.8%

17.5%

2008 2009 2010Source: IMF Global Economic Outlook, December 2010

GDP growth

per cent

World GDP growth for 2010 estimated at 3 per

cent in Jan 2010; revised to 5 per cent in Dec

2010. Emerging economies driving growth;

corporate revenue growth significantly up

Employment

Growth

per cent

While employment growth in advanced

economies increased by 0.6 per cent in

2010, unemployment still remains a major

concern

Industrial

Production

per cent

Industrial output fell by 5 per cent in advanced

economies in 2009, increased by 10 per cent

in 2010

Inflation

per cent

Worldwide inflation is up, from 2 per cent in

2009 to 3.2 per cent in 2010; Currency and

crude price fluctuations fuelling inflation

Stock

Market

Index

NYSE stock index declined by ~24 per cent in

2009, rebound by ~18 per cent in 2010

2www.zensar.com | © Zensar Technologies 2011

Catalyzing

growth beyond

today’s core

markets1

Establishing

India as a trusted

global hub for

professional

services

2

Harnessing

ICT for inclusive

growth

3

Developing a

high caliber

talent pool of

over 4 million

people

4

Building a

preeminent

innovation hub

in India5

Five

themes

Five-fold vision for the IT Industry


• Winning through the downturn

• Reinvented business models

• Robust domestic demand

• Risk management and security

• Global branding

• ICT solutions for healthcare, education, financial

services, public services

• Connectivity and access (e.g., broad-band rollout)

• Soft infrastructure (e.g., IT literacy)

• Tertiary education

quality and scale up

• Curriculum and faculty

development

• Intellectual property framework

(especially enforcement)

• Centers of Excellence

• Entrepreneurship

• Improved infrastructure

(e.g., satellite townships)

• Corporate governance

• Tapping into new

verticals, geographies,

customer segments

Business Model Innovation for

Zensar 2010-2013

Increase emphasis

on IP

Move towards Services

2.0 - SaaS, PaaS &

IaaS

Additional acquisition plans in place;

process initiated

Aggressively pursue

domestic market

Cloud Computing/

Platform BPO

Strengthen operations/ delivery Adapt

offering/sale approach

Build alternate base for delivery

through China operations

Focus on Emerging geographies (ROW)

Address eGovernance,

Education, Insurance ,

Healthcare

Specialize in Automation

Testing, Virtualization &

Cloud Computing

Continue targeting

FTO Market

Segment

Shared Services

-Getting the bang out of

the buck !

Make strategic

investmentRebalance

customer/services

portfolio

Strengthen operations/

deliveryAdapt

offering/sale approach

Zensar at the end of 2010:

Ranked amongst India’s top 20 software companies by

NASSCOM

Ranked in the leaders category by International Association of

Outsourcing Professionals (IAOP)

Ranked among the top 100 global IT organizations by Global

Services 100

An exclusive Harvard Case Study on Zensar Technologies –

Zensar: The Future of Vision Communities


Consistent All-round Growth

5785

103122

154

200

273297

338

Revenue and PAT

Number of Associates Number of Customers


0

1000

2000

3000

4000

5000

6000

7000

8000

9000

10000

2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10

18672284 2671

34494288

6059

7829

90809528

81 99 126 391 339 572 640 866 1276

Revenue (Cr)

PAT (Cr)

10621303

17142251

2859

3741

4483 46845233

*All figures in Rupee Million

Zensar Growth So Far –

Key Milestones

2009 - 10Impact Sourcing

Credible & Profitable geographies

2008 - 09Integrating Thought Digital

First Time Outsourcing & SA success

2007 - 08 Insurance Vertical Created

Infrastructure Management Practice Launched

2005 - 07 Testing Services & Consulting Capabilities

Expanding Oracle and building SAP through acquisition

2001 - 04 Building a credible offshore story - Manufacturing &

Retail key focus

Failing in China but building South Africa & JapanRs 2.27 B

Rs 11 B revenue forecast for 2010-11

Technologies

Industry

Solutions

Industry

Specialization

Services

Building Blocks of Capability Development

Retail

Pharmaceuticals

Healthcare

Textiles

Hi Tech

Dairy

Medical Devices

Textiles

Implementation & Roll-Outs

Application Management

Infrastructure Management

Legacy Modernization

Upgrades & Migration

Content Management

Collaboration

Testing

Oracle Pl Sql

ABAP

Java, J2EE

MS .Net

Oracle Apps

SAP

Temenos

SFDC

Ben

efi

ts t

o C

usto

mer

Banking

Insurance

Manufacturing

Media

New Product Development

Supply Chain

Management

Online banking

Revenue Recognition

New Product Development

Supply Chain Management

Online banking

Revenue Recognition

Custom Applications


Application

Consulting

Impact Sourcing, Application Portfolio consulting including rationalization

& Total Outsourcing

Focus on First Time Outsourcing & Business & Application Consulting

50+ Consulting assignments

Application

Development

&

Integration

Support &

Maintenance

Application Development, Collaboration, Application Integration,

Product Development & Application Modernization

Focus on Cloud Services, Web 2.0, SOA and Mobile

5200 person years of ADI experience

450 Microsoft, 1300 Open Source, 100 IBM and 50 Cloud Professional

Application Support, Operations and Maintenance

10400 person years of Support experience

ISO, CMMi and SAS 70 compliant

Advanced Commercial models like Risk reward Sharing, Shared Service

Package Applications


Implementa

tions

& Roll-Outs

Financials, Manufacturing, CRM, HRMS, Process Manufacturing

500+ Implementations & Global Rollouts in Oracle, SAP, Siebel & SFDC

Oracle Platinum Partners and SAP Gold Partner & VAR

Hosted Solutions in MS Dynamics

Specialized Solutions in SFDC and CRM on Demand

New

Services &

Solutions

Innovative

Solutions

100+ Upgrades of various flavors in Oracle and SAP globally

Specialized tools & accelerators for Custom Migration and Assessments

Largest Cross Platform Upgrade in the World

20+ R12 Upgrades

100+ customers supported

SLA based, 24/7/365


Business Intelligence


Consulting &

EPM

BI Roadmaps and Assessments

Advisory Services in Budgeting & Consolidation

20+ Consulting and EPM assignments

Hyperion Specialization

Enterprise Data Warehouse, Data Marts & Prebuilt Solutions

40+ Projects across more than 20 customers

Technology specialization in Business Objects, Cognos, OBIEE,

Informatica and MS BI

BI Support and Maintenance

ETL Support and Maintenance

2000 person years of Support experience


Development &

Implementation

Data Integration

Services

Business Process Outsourcing


Finance &

Accounting

Accounts Receivable, Accounts Payable , Order Management, Cash

Applications, Fixed Asset Management, General Ledger & Reporting

20 customers with more than $ 6 Mil Working capital impact

Specialization in Oracle Applications and SAP for Account Closing

Retail BPO

Services

Platform

BPO

Services

Logistics, Procurement, Merchandise Management, Critical Path

Management, Supplier Support Services, Analysis & Reporting

30% cost savings with 5% year on year optimization

Over 8500 suppliers on-boarded;

$ 2 Billion worth POs processed annually

Invoice Automation, Source to Pay Automation, Spend Analysis

Paperless environment for invoice processing

Payment visibility to suppliers for lowering incoming invoices volume

Specialization in Oracle Applications for AP Automation

Technologies

A New Paradigm


Technologies

Industry

Solutions

Industry

Specialization

Services

Manufacturing Industry


Core

Solutions

ERP- Oracle Applications, SAP, MS Dynamics

CRM- SFDC, Siebel, MS CRM, CRM On Demand

Business Intelligence and Data Warehousing


New

Services &

Solutions

Innovative

Solutions

R&D – Product Lifecycle Management, Product Engineering &

Web 2.0

‘Lean’ – Supply Chain Management, MES and Quality

Traceability

After Market- Warranty Analytics, Service Supply Chain

Supplier Collaboration- Supplier Relationship Management

Hosted ERP for Auto and other Industries

B2B Cluster Solutions

Hosted Solutions for Maintenance

Retail Industry


Products

&

Technologies

Oracle & SAP Retail Industry Solution for Large Retailers

MS Dynamics for Small Retailers

IBM for Collaboration & Supplier Portal and Multi Channel

Smartshop for Emerging markets

New

Services &

Solutions

Innovative

Solutions

Apparel- Solutions for better tracking of Fashion items and

VMI, Solutions for Swift PO creation and Bulk Price &

Promotion changes

Grocery-Solutions for Bulk & Split SKU Pricing, Wastage

Reduction, Direct Store Delivery, Repacking & Consolidation

Cash & Carry- Solutions for Customer Management and Credit

tracking

Hosted Solutions

Mobile Solutions

Web 2.0 Solutions

Banking & Financial Services Industry


Core

Services

Private Banking, Capital Markets & Mutual Funds

Application Development & Support

Manual and Automated Testing


New

Services &

Solutions

Innovative

Solutions

Focus on Solutions in Core Banking & Lending

Business Intelligence and Data Warehousing Solutions

Independent Testing for Core Banking and Lending Solutions

Independent Testing for Core Banking and Lending Solutions

Data Analytics

Risk Management Solutions

Insurance Industry


Core

Services

Application Development & Support

Manual and Automated Testing


Business Intelligence & Data Warehousing

New

Services &

Solutions

Innovative

Solutions

Enterprise Business Process Management

Solvency II Solutions

Data Analytics

Compliance enabled BI and Testing framework

Cloud and SAAS enabled Multichannel for Insurance Data

Analytics

SOA Governance and Framework

Connected Services


Utilities

IT Advisory – Application Portfolio Rationalization services

Application Development & Support services

Verification and Validation services

Enterprise Collaboration solutions

Regulatory Compliance solutions

Healthcare

Government

Application Development services

Infrastructure Management services

Verification and Validation services

Cloud and SAAS services

Niche solutions – Hospital Management , Telemedicine

Systems Integration & Program Management services

Infrastructure Management services

E-Governance solutions

Aviation Hospitality Aviation Construction

Addition of Akibia to become comprehensive

outsourcing IM services provider

Competing alongside top 5

Indian vendors in the

growing IM market

Positioning Zensar as a

leader in the industry

Enhancing shareholder

value; given the accretive

nature of the transaction

Enhancing geographical

presence in USA


Zensar - Akibia Integration

Zensar

RIMS & Service Desk

ITIL Process Consulting

Platform Migration

Services

Desktop Management

Services

Information & Security

Management (GSOC)

Data Center Consulting

Akibia

Multivendor Data

Center Support &

Maintenance

• Server, Storage, Net

work

Compliance & Risk

Management

Information & Network

Security Solutions

Integrated

Entity

Only 50- 70 % service

spectrum covered

Only 40- 50 % service

spectrum covered

Hedging Territory Risks:

Investing in Emerging Markets


South Africa, Zensar’s fastest growing territory

India, focus territory for the last three years

Middle East, new investments to develop presence in

the territory

Adding scale through new Delivery

centers

Inaugurated its seventh Global

Delivery Centre in China in Oct

2010

Centre integral part of the Global

Delivery Model

The center provides

Infrastructure Management,

Application Support and Product

Engineering Services in chosen

verticals

New Centre planned in 2011 in

Amman, Jordan


.

Diversified Global Delivery Networks

Network of offshore centers to provide greater management

flexibility, improve delivery speed, and provide round-the-clock global

coverage in the global operations hubs


Investments in New Capability


Practices

Business Consulting and Local talent in any of our Global

Locations

Business Process Management (BPM)

Data Analytics

Technologies like Web 2.0 that accelerate Business Velocity

Cloud

Solutions

&

Services

Partnerships

Solutions that address Business Issues

Services around new technologies

Hosted and Cluster Solutions

Sub Vertical Level Consulting Partnerships

New Technology Partnerships

Capabilities for the Future


Cloud

Cloud Assessment & Advisory services

IAAS and SAAS based Consulting services

SAAS based Industrialized Solutions like AutoZenics, SCTM for

Retail, Multi Channel Framework for Insurance, Job Scheduling

for Utilities

Hosted B2B

Mobility

Web 2.0

Focus on devices running on Android, iOS, Symbian and RIM.

Develop Industrialized solutions like Android based POS lite

solution , Meter management Utilities on Mobile, M-commerce

for Retailers

Enhance our Mobile Enablement Framework which includes

components like Device detection, content rendering ..

Social Commerce & SOA

Develop tools for social collaboration for specific industries with

rich web 2.0 features.

Enhance Zensar’s framework for each Industry Vertical

To become one of the Top 10 India based Global IT and BPO firms

Continue to focus on Customer orientation and Innovation and deliver

on our mission…..

…Leveraging technology and processes to make our customers more

successful!

Vision for Zensar: Mission: 2x2x3

Doubling our revenue and cross 20 billion rupees (2000 Crores)

By March 2013


Mission 2x2 = Ambition + Ownership + Innovation

Zensar’s 100 % Growth Plans - ACE Analyser Meet/104067_20110117.pdf · Zensar Growth So Far –...

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