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John HowardIT Pro EvangelistMicrosoft UK

jhoward@microsoft.comhttp://blogs.msdn.com/jhoward

Windows Server 2003Automating System Administration

What we will cover:

• Remote Helpdesk Information Gathering

• Remote Helpdesk Administration

• Active Directory Administration

• Printer Management

• WMIC Administration

Prerequisite Knowledge

• Familiarity with Windows operating systems

• Experience supporting end users

• Experience supporting Active Directory

• Experience supporting File and Print Servers

Level 200Level 200

Agenda

• Remote Helpdesk Information

• Remote Helpdesk Administration

• Active Directory Administration

• Printer Management

• WMIC Administration

Remote Helpdesk InformationRetrieve General System Information• Systeminfo.exe

– Retrieves basic system information– OS version and role, hardware properties, etc.– Example: systeminfo /S \\wkstn1 "c:\sysinfo.txt“

• Queries wkstn1 and outputs to c:\sysinfo.txt

• SC– Communicates with Service Control Manager– Retrieves services running on a system– Example: sc \\server2 query

• Queries services running on Server2

Remote Helpdesk InformationRetrieve Information from Logs

• DriverQuery– Displays list of installed device drivers– Retrieves status of device drivers– Example: driverquery /s server2

• Displays list of drivers on server2

• EventQuery– Lists event properties from Event Logs– Can be output to a file– Example: eventquery /L application

• Lists events from the Application Event log

Remote Helpdesk Information Retrieve Information about Hardware

• Getmac– Displays the MAC address for a system– Example: getmac /s server2

• Gets the MAC address for Server2

• Freedisk– Displays amount of free disk space on a hard drive– Can be used to determine if the required amount of

space is available– Example: freedisk 4GB

• Will display a success if there is 4 GB free

Remote Helpdesk Information Group Policy Information

• GPResult– Displays Resultant Set of Policy (RSoP) for user and

computer– Can display simple or verbose information– Can be used to determine if the correct set of Group

Policies have been applied– Example: gpresult /user KimA

• Displays the Group Policies for User KimA

Remote Helpdesk Information Viewing System Information

Remote Helpdesk Information Usage Scenarios

• Systeminfo– Helpdesk can gather system information– Verify versions etc.

• Driverquery– Helpdesk can capture driver information to make

sure the correct drivers are installed• Freedisk

– Can be used prior to deploying software to confirm enough hard drive space is available

Remote helpdesk information gatheringRemote helpdesk information gathering

demonstrationdemonstration

Agenda

• Remote Helpdesk Information

• Remote Helpdesk Administration

• Active Directory Administration

• Printer Management

• WMIC Administration

Remote Helpdesk AdministrationRetrieve Information About Open Files

• Openfiles– Displays list of files open on a system– Can be used to see if a file is in use

• Example: openfiles /query –s server2– Displays list of open files on Server2

• Scenarios:– Determine what files are open– Determine files that are locked

Remote Helpdesk AdministrationRetrieve Information About Processes• Tasklist

– Displays a list of currently running processes on a local or remote system

– Replaces Windows 2000 Resource Kit Utility Tlist.exe– Can be run against a local or remote system

• Example: tasklist /s server2– Displays the processes running on server2

• Scenarios:– Determine what processes are running– Determine process IDs

Remote Helpdesk AdministrationStop the Process From Running• Taskkill

– Used when you need to terminate an errant process– Terminate process based on PID or Image Name– Replaces Windows 2000 Resource Kit utility kill.exe– Run against local or remote system

• Example: taskkill /IM notepad.exe– Terminates Notepad.exe running on the local system

• Scenarios: – Kill a process that’s consuming server resources– Kill a process that has data files locked

Remote Helpdesk AdministrationUsing Tasklist and Taskkill

TaskList

Process1

Process2

Process3

Taskkill PID3

Helpdesk File Server

Remote helpdesk administrationRemote helpdesk administration

demonstrationdemonstration

Agenda

• Remote Helpdesk Information

• Remote Helpdesk Administration

• Active Directory Administration

• Printer Management

• WMIC Administration

Active Directory AdministrationActive Directory Path Names

• Components of Active Directory Path– dc= Domain Component– ou= Organization Unit– cn= Common Name used for users or containers

• Example:– cn=kima,cn=sales,dc=worldwideimporters,dc=com– User account is kima, in the Users container, in the

WorldWideImporters.com domain • Example:

– cn=aaronc,ou=sales,dc=worldwideimporters, dc=com– User account is aaronc, in the Sales OU, in the

WorldWideImIporters.com domain

Active Directory AdministrationAdding Objects to Active Directory

• DSAdd– Adds users, groups, computers, OUs, etc.– Can be used to automate bulk changes to the directory

• Example:– dsadd user "CN=KimA,OU=Sales,DC=worldwideimporters,DC=com“– Adds a user KimA to the Sales OU in the WorldWideImporters.com

domain

Active Directory AdministrationRemoving Objects from Active Directory

• DSRM– Removes objects from the directory– Can automate repetitive tasks such as stale account

deletion

• Example:– dsrm -noprompt -c

"cn=NeilC,OU=Sales,DC=worldwideimporters,DC=com“– Removes NeilC from the Sales OU in the

WorldWideImporters.com domain

Active Directory AdministrationRetrieving Data from Active Directory

• DSGet– Retrieves information about a single object in the directory– User properties such as group memberships etc.

• DSQuery– Retrieves information about multiple objects in a specified

path (container or OU)• Usage scenarios

– Generate information and statistics about Active Directory Objects

– Group memberships, phone numbers, etc.

Active Directory AdministrationRetrieving Data from Active Directory

• DSGet example:– dsget user "CN=KimA,OU=Sales,DC=worldwideimporters,

DC=Com" -memberof –expand– Retrieves information about User KimA including what

groups and OUs she belongs to• DSQuery example:

– dsquery user "OU=Sales,DC=worldwideimporters,DC=com“

– Displays the users in the Sales OU

Active Directory AdministrationMoving Active Directory Objects

• DSMove– Moves or renames an object

• Example:– dsmove "CN=KimA, OU=Sales, DC=worldwideimporters,

DC=com" -newparent "OU=Marketing and Finance, DC=worldwideimporters, DC=com"

– Moves user KimA to the Sales OU from the Marketing and Finance OU

• Usage scenarios– Relocate user accounts after a reorganization

Active Directory AdministrationModifying Active Directory objects

• DSMod– Modifies an existing object in Active Directory– Can be used to modify name or group membership

• Example:– dsmod user "CN=SeanA, OU=Sales,

DC=worldwideimporters, DC=com“ -pwd Abcd123 -mustchpwd yes

– This will change the user’s password, and require them to change it next time they logon.

• Usage scenarios– Change passwords in bulk– Update group memberships in bulk

Active Directory AdministrationUsing Scripts for Repetitive Tasks

Automating Active Directory tasksAutomating Active Directory tasks

demonstrationdemonstration

Agenda

• Remote Helpdesk Information

• Remote Helpdesk Administration

• Active Directory Administration

• Printer Management

• WMIC Administration

Printer ManagementPrinter Configuration

• Prncnfg– Displays printer configuration on a local or remote system– Sets printer properties (name, priority, port etc.)

• Example:– prncnfg –g –s Server1 –p HPLaser– Displays the configuration of HPLaser on Server1

• Usage scenarios– Set and verify printer configuration properties.

Printer ManagementAdding Printers and Ports

• Prnport– Used to create a TCP/IP Printer port– Example: prnport –a –s Server1 –r 10.0.1.24– Creates a new TCP/IP port with the address

10.0.1.24 on Server1• Prnmngr

– Manages local and remote printers– Delete a printer, get driver information, etc.– Example: prnmngr –d HPLaser –s Server1

• Deletes HPLaser from Server1

Printer ManagementPrinter Driver Management

• Prndrvr– Used to manage printer drivers– Add/verify/delete installed printer drivers

• Examples: – prndrvr –l –s Server1

• Lists the printer drivers installed on Server1

– Prndrvr –a –m “PrinterDriver” –v X –e “Windows NT X86” –s Server1

• Adds a PrinterDriver (version X) to Server1 and specifies that it is a Windows NT driver

Printer ManagementPrint Job Management

• Prnjobs– Manage print jobs

• Pause, resume, cancel, list etc.

– Example: prnjobs –l –s Server1• Displays list of Print jobs on Server1

• Prnqctl– This command manages print queues– Example: prnqctl –m HPLaser –s Server1

• Resumes the HPLaser printer on Server1

Printer ManagementPRNQCTL Used to Resume a Printer

PrintJob1

PrintJob2

Paused

prnqctl –m printer

Ready Helpdesk

Controlling and Managing remote printersControlling and Managing remote printers

demonstrationdemonstration

Agenda

• Remote Helpdesk Information

• Remote Helpdesk Administration

• Active Directory Administration

• Printer Management

• WMIC Administration

WMIC AdministrationWindows Management Instrumentation

• Simple Command-line interface to Windows Management Instrumentation

• Provides a simple command-line interface– Supports an interactive mode

• Interoperates with existing shells and utilities• Can be extended by scripts

WMIC AdministrationView Process Identifiers

• View process identifiers for running processes• Can be used to help identify processes to be

terminated• Example: WMIC PROCESS WHERE

Name=“svchost.exe” GET name, processid– Obtains PIDs for all processes name svchost.exe

WMIC AdministrationStarting an Application

• Can be used to start and stop processes– The Helpdesk staff could use this to remotely– Start an application such a backup task

• Example: WMIC PROCESS CALL Create “calc.exe”– This will start the Windows Calculator applet

• This are just a few things you can do with WMIC

WMIC AdministrationUsage Scenarios• Easily script administrative tasks• Configure computer settings• Launch, terminate, and control system processes• Query local and remote machines

– View operating system and hard drive information

• Query events and output results into formatted HTML tables

WMIC scenarios for system managementWMIC scenarios for system management

demonstrationdemonstration

Session Summary• 60+ New command line tools

– Manage and retrieve system configuration

• Tools are remoteable– Work on local and remote systems– Provide credentials at run-time

• Automate common or complex tasks– Call tools from scripts

• Reduce scripting time– Use these tools to do complex tasks

For More Information…

• Main TechNet Web site at

www.microsoft.com/technet• This session’s resource page

www.microsoft.com/technet/tnt1-83www.microsoft.com/technet/tnt1-83

For More Information…

• Windows Server 2003– www.microsoft.com/WindowsServer2003

• Windows Server 2003 Technology Centers– http://www.microsoft.com/

windowsserver2003/technologies/default.mspx

MS PressInside information for IT Professionals

To find the latest titles, visitTo find the latest titles, visit

www.microsoft.com/learning/books/www.microsoft.com/learning/books/

3rd Party PublicationsSupplementary publications for IT Pro’s

These books can be found and purchased at all major These books can be found and purchased at all major book stores and online retailersbook stores and online retailers

Microsoft LearningTraining Resources for IT Professionals

• Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure– Course Number: 70-291– Availability now– Detailed Syllabus:

www.microsoft.com/learning

To locate a training provider, please accessTo locate a training provider, please access

www.microsoft.com/learning

Assess your ReadinessMicrosoft Skills Assessment

What is Microsoft Skills Assessment?• Self-study learning tool to evaluate readiness for product and

technology solutions, instead of job-roles (certification)• Windows Server 2003, Exchange Server 2003, Windows Storage

Server 2003, Visual Studio .NET, Office 2003• Free, online, unproctored, and available to anyone• Answers the question: “Am I ready?”• Determines skills gaps and provides learning plans with Microsoft

Official Curriculum courses • Post your High Score to see how you stack up

• visit www.microsoft.com/assessment

Become a Microsoft Certified Systems Administrator (MCSA)

• What is the MCSA certification?– For IT professionals who manage and maintain

networks and systems based on Microsoft Windows Server

• How do I become an MCSA on Microsoft Windows Server 2003?– Pass 3 core exams– Pass 1 elective exam or 2 CompTIA certifications

• Where do I get more information?

www.microsoft.com/mcsa

Become A Microsoft Certified Systems Engineer (MCSE)

• What is the MCSE certification?– Premier certification for IT pros who analyze the

requirements, design, plan, and implement the infrastructure for business solutions based on the Microsoft Windows Server System

• How do I become an MCSE on Microsoft Windows 2003?– Pass 6 core exams– Pass 1 elective exams from a comprehensive list

• Where do I get more information?

www.microsoft.com/mcse

Demonstrate Your Security or Messaging Specialization

• What are MCSA/MCSE specializations?– Allows IT professionals to highlight specific expertise

within their job role

• Which specializations are available?– MCSA: Security MCSA: Messaging– MCSE: Security MCSE: Messaging

• Where do I get more information?

www.microsoft.com/mcsa or www.microsoft.com/mcse

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John HowardIT Pro EvangelistMicrosoft UK

jhoward@microsoft.comhttp://blogs.msdn.com/jhoward

Windows Server 2003Automating System AdministrationQuestions & Answers