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Microsoft® Exchange Server 2003 Troubleshooting and Disaster Recovery

Eileen BrownIT EvangelistMicrosoft UKhttp://blogs.msdn.com/eileen_brown

What We Will Cover

• Configuring Exchange recovery options• Troubleshooting Internet e-mail• Recovering deleted messages• Mailbox Recovery Center• Recovery storage groups• Repairing a corrupted database

Prerequisite Knowledge

Level 200Level 200

• Experience supporting Windows-based servers• Experience supporting Microsoft Exchange Server

2003• Experience supporting e-mail clients

Agenda

• Configuring Exchange for Recovery• Troubleshooting Internet Mail• Recovering Messages and Mailboxes• Recovery Storage Groups• Database Corruption and Recovery

Recovering Messages and Mailboxes Configuring Recovery Options

Configuring Exchange for RecoveryExchange Troubleshooting Tools

• Disaster Recovery setup mode• Event Viewer• Logging

– Diagnostics logging– Protocol Logging

• Message Tracking Center– Subject logging and display

http://www.microsoft.com/technet/support/eventserrors.mspx

Configuring Exchange for RecoveryExchange Database Backup

• Backup information stores– Mailbox store and Public folder store– Log files– Windows System State

• Exchange Site Replication Service• Connector-specific information• Review the Disaster Recovery Operations Guide for

Exchange Server 2003

http://www.microsoft.com/technet/prodtechnol/exchange/2003/library/default.mspx

Configuring Exchange for RecoveryConfiguring Exchange for Recovery

Configure Exchange Server Message TrackingConfigure Exchange Server Message Tracking Set Exchange Server notificationsSet Exchange Server notifications Configure Exchange Server recovery limitsConfigure Exchange Server recovery limits Back up Exchange information storeBack up Exchange information store

demonstrationdemonstration

Agenda

• Configuring Exchange for Recovery• Troubleshooting Internet Mail• Recovering Messages and Mailboxes• Recovery Storage Groups• Database Corruption and Recovery

Troubleshooting Internet MailInbound Internet Mail

Destination Organization

Exchange 2003 Server

3

2

1

4

OriginatorInternet

Troubleshooting Internet MailAddressing Inbound Mail Issues

Exchange 2000 Server

DNS Server

Troubleshooting Internet MailAddressing Outbound Mail Issues

Originating Organization

Exchange 2003 Server

32

1

4Smart Host

Destination

Internet

Troubleshooting Internet MailTroubleshooting Internet Mail

Troubleshooting DNS configurationTroubleshooting DNS configuration Troubleshooting inbound message sizeTroubleshooting inbound message size Troubleshooting inbound delivery issueTroubleshooting inbound delivery issue Troubleshooting outbound Internet mailTroubleshooting outbound Internet mail

demonstrationdemonstration

Agenda

• Configuring Exchange for Recovery• Troubleshooting Internet Mail• Recovering Messages and Mailboxes• Recovery Storage Groups• Database Corruption and Recovery

Recovering Messages and MailboxesMailbox Recovery Tools

• Must provide access to data• Mailbox Recovery Center• Exchange Mailbox Merge (ExMerge)

– Copies data from server mailboxes to a PST– Useful after a database restore– Can be used to backup mailboxes to PSTs

• OST to PST recovery options

TechNet Reference: Exchange Server 2003 SP1 Recover Mailbox Data Feature

Recovering Messages and Recovering Messages and MailboxesMailboxes

Recovering messagesRecovering messages Recovering deleted mailboxesRecovering deleted mailboxes Using the Mailbox Recovery CenterUsing the Mailbox Recovery Center

demonstrationdemonstration

Agenda

• Configuring Exchange for Recovery• Troubleshooting Internet Mail• Recovering Messages and Mailboxes• Recovery Storage Groups• Database Corruption and Recovery

Recovery Storage GroupsHow Recovery Storage Groups Work

Production Information Store

Recovery Information Store

Recovery Storage Group

First Storage Group

Production Server

ExMerge

Recovery Storage GroupsRecovery Storage Group Limitations

• All protocols except MAPI disabled• Cannot connect to user accounts• No management policies• No Exchange maintenance procedures• Manually mount databases• Cannot relocate databases

TechNet Reference: Using Exchange Server 2003 Recovery Storage Groups

Recovery Storage GroupsRecovery Storage Group Limitations

• Does not support public folder stores• Recover private mailbox stores• Exchange Server 2003 aware backup Programs

automatically restore to Recovery Storage Groups• Single storage group support• Single Recovery Storage Group support• Cluster limitations

TechNet Reference: Using Exchange Server 2003 Recovery Storage Groups

Recovery Storage GroupsRecovery Storage Groups

Restore a purged mailboxRestore a purged mailbox Recovery Storage GroupRecovery Storage Group Complete a “dial-tone” database restoreComplete a “dial-tone” database restore

demonstrationdemonstration

Agenda

• Configuring Exchange for Recovery• Troubleshooting Internet Mail• Recovering Messages and Mailboxes• Recovery Storage Groups• Database Corruption and Recovery

Database Corruption and RecoveryExchange Transaction Logs

• Each Storage Group has transaction logs– Uniquely named: E00.log, E01.log, etc.– Current log file named E00.log– Previous log files named E0000001.log, etc.– Checkpoint files and reserved logs

• Logs can be replayed to recover data• All logs must be present to recover with NO LOSS of

data

Database Corruption and RecoverySoft Database Recovery

XExchange

Server Running

Databases Inconsistent at

RestartExchange Transaction Log Files for Storage Groups are rolled in during soft recovery

Power FailureDatabases online

Exchange Running

Clients can access e-mail!

Database Corruption and RecoveryDatabase Troubleshooting Tools

• ESEUtil– Checks database structure– Defragments the database– Repairs errors found in the database

• ISInteg– Searches the database for integrity errors– Repairs integrity errors found in database– Useful after a hard recovery

Database Corruption and Database Corruption and RecoveryRecovery

Repair information store with log filesRepair information store with log files Repair information store without log filesRepair information store without log files

demonstrationdemonstration

Session Summary

• Exchange Server 2003 features that enhance your ability to recover lost items

• Troubleshooting techniques for inbound and outbound Internet e-mail

• Recovery tools that reduce Exchange downtime

For More Information

• Visit TechNet at www.microsoft.com/technet• For additional information on books, courses, and other

community resources that support this session, visit

www.microsoft.com/technet/tnt1-145www.microsoft.com/technet/tnt1-145

MS PressInside Information for IT Professionals

To find the latest titles, visitTo find the latest titles, visit

www.microsoft.com/learning/books/www.microsoft.com/learning/books/

Non-Microsoft PublicationsSupplementary Publications for IT Pros

These books can be found and purchased at all major These books can be found and purchased at all major bookstores and online retailersbookstores and online retailers

Microsoft LearningTraining Resources for IT Professionals

To see the detailed syllabus or to locate a training provider,To see the detailed syllabus or to locate a training provider,visitvisit

www.microsoft.com/learning

Course Title Available

Workshop 2011

Troubleshooting Microsoft Exchange Server 2003

Instructor-led

Workshop 2400

Implementing and Managing Microsoft Exchange Server 2003

Instructor-led

Workshop 2008

Designing and Planning a Microsoft Exchange Server 2003 Organization

Instructor-led

Assess your ReadinessMicrosoft Skills Assessment

What is Microsoft Skills Assessment?• Self-study learning tool to evaluate readiness for product and

technology solutions, instead of job roles (certification)• Windows Server 2003, Exchange Server 2003, Windows Storage

Server 2003, Visual Studio® .NET, Office 2003• Free, online, unproctored, and available to anyone• Answers the question: “Am I ready?”• Determines skills gaps and provides learning plans with Microsoft

Official Curriculum courses • Post your High Score to see how you stack up

• Visit www.microsoft.com/assessment

Become a Microsoft Certified Systems Administrator (MCSA)

• What is the MCSA certification?– For IT professionals who manage and maintain

networks and systems based on Microsoft Windows Server

• How do I become an MCSA on Microsoft Windows Server 2003?– Pass 3 core exams– Pass 1 elective exam or 2 CompTIA certifications

• Where do I get more information?

www.microsoft.com/mcsa

Become A Microsoft Certified Systems Engineer (MCSE)

• What is the MCSE certification?– Premier certification for IT pros who analyze the

requirements and design, plan, and implement the infrastructure for business solutions based on the Microsoft Windows Server System

• How do I become an MCSE on Microsoft Windows 2003?– Pass 6 core exams– Pass 1 elective exams from a comprehensive list

• Where do I get more information?

www.microsoft.com/mcse

Demonstrate Your Specialization• What are MCSA/MCSE specializations?

– Allows IT professionals to highlight specific expertise within their job role

• Which specializations are available?– MCSA: Security – MCSA: Messaging– MCSE: Security – MCSE: Messaging

• Where do I get more information?

www.microsoft.com/mcsa or www.microsoft.com/mcse

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