Welcome to the Performance Indicator Data

WebinarHosted by:

The Family Institute for Education, Practice & Research

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Today’s Agenda• Programs share experiences• Why do we collect performance

indicator data?• What does the performance indicator

data tell us?• How might programs use the

Performance Indicators information?• Family Institute activities re: the data• Open discussion

What has your experience been with the performance indicator data?

• Gathering the information• Team communications about the

indicators• Reporting to Family Institute

Why is collecting performance indicator data important?

Importance of Measurementand Data Collection

• Set specific and measurable goals designed to answer the question: How are we doing?

• Premise: You can’t improve what you don’t know (and, let’s not rely on “gut feelings”)

• Can assist with CQI efforts

Why do we collect key Performance Indicators?

Overview of the Family Institute key Performance Indicators

Data Collection and Performance Indicators for the Spectrum of Family Services Initiative: Family Consultation Data

Reporting Period ---------- Select a Month ----------

1) Total # of consumers ENROLLED in your PROS program 2) Total # of consumers ENGAGED in a discussion about CCFC 3) Total # of consumers who consented to OUTREACH to family/supports for CCFC

4) Total # of FAMILIES/SUPPORTS INVITED to participate in CCFC

5) CCFCs conducted: a. How many consumers participated in at least one CCFC?

b. What was the total # of CCFCs conducted by PROS program staff (i.e., # of CCFC contacts/services) as evidenced by progress notes filled out

What’s expected?• Agencies are asked to submit the Performance

Indicator information via the Family Institute website by the 25th of each month

• A friendly reminder to submit your data will be sent to the contact person a few days prior to the 25th

• A late reporting reminder will be sent to the contact person as well as the Admin for the program on the 26th

• Data for that month will not be accepted after the last day of the month

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How you can use the Performance Indicator Data?

Review monthly data as a teamLook at the results to determine

what the results are telling youIdentify challenges or areas for

improvementMake a plan to change you teams

approach

Example: What does your datatell you?

100 enrolled in your program

10 consumers were engaged last month

1 consumer consented to outreach

0 numbers of families were invited

0 number of CCFC’s were conducted

Where’s the breakdown?Let’s look at why only one

person consentedLet’s talk specifically about

the engagements staff is doing (Tools? Approaches?)

For the consumer who said “yes”, what did that staff member do? What were circumstances? Lessons learned?

Why was family not invited? What are the challenges here?

What the performance indicator data tells us?

• There is a lot of activity, statewide, related to engaging consumers in CCFC (e.g., during a recent 12-month period of time 3,830 consumers were engaged).

• Clinicians are making strides regarding engaging families into CCFC – major improvements.

• Successes! 465 consumers participated in CCFC over the 12-month time period described above.

Data source: Family Institute website – Performance indicator monthly submissions

What the performance indicator data tells us? (cont.)

CCFC Engagement with Consumers:• In 2009, approximately 1 in 5 (19%) consumers agreed

to participate in CCFC when engaged in a discussion about CCFC.

• The Family Institute develops:• Decision Guide (for having conversations with consumers)• Pre-planning tool (to help ensure consumer’s wishes are honored)• Enhanced CCFC training (additional demos and practice)

In 2012, approximately 1 in 3 (34%) of the consumers who were offered CCFC agreed (i.e., consented) to participate in the CCFC process.

Data source: Family Institute website – Performance indicator monthly submissions

What the performance indicator data tells us? (cont.)

CCFC Engagement with Family:• In 2009, practitioners reported that approximately one-half

of families were approached and invited to CCFC (after consumer consent)

• The Family Institute develops:• Tips for family engagement• Enhanced CCFC training (demos and practice)• Added pre-planning tool with family engagement section

• The results: in 2012, approximately three-quarters (i.e., 76%) of families were approached and invited to CCFC (after consumer consent)

Data source: Family Institute website – Performance indicator monthly submissions

How does the Family Institute use the data?

No judgmentsNOT a report cardUsed to better understand how we can help and improve our training and technical assistance effortsTo help us track statewide implementation

progressTo help inform calls/contacts with programs

Open Discussion

Thank you for joining us today This webinar will be made available on our website

at www.nysfamilyinstitute.org

Next Learning Community event will be a Booster Session and the topic will be Clinical Case Presentations. This webinar will be held on Tuesday, May 20th from 3:00pm-4:30pm

The Family Institute will be sending you an email to assist you with the submissions of actual CCFC scenarios that you’ve experienced.

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