LiveAdmins Company Profile

LiveAdmins – CELEBRATING 8 YEARS OF PROVIDING LIVE SUPPORT SERVICES

LiveAdmins, the pioneer and industry leader in Live Chat Services initiates the WebGreeter – a service which is

dedicated to bringing the gap between you and your online customer.

Customer focused human interaction leaves no room for guesswork but must be directed to provide the highest

quality of customer service and sales support. With over 8 years of experience in live-chat support, we are the

only company to focus on the real value of human experience for your online business – aiming at growing a

satisfied and reassured base of loyal customers.

“Live Operators mean greater website

sales…” CLTV Interview

Inc Magazine (www.inc.com) “May I help

you ?” by Ellen Neuborne…”The idea is to

introduce a human factor into virtual

shopping…”Inc .500

Click on the pictures below to find out more about what the media has been saying about us

LIVE CHAT SERVICE WITH AN EDGE

Live WebGreeter present on your website will provide immediate personal attention for your customers.

Visitors no longer have to wait for email responses.

Compare this with your competitor’s website who responds to emails generated on their website in 24

to 48 hours. We on the other hand do it instantaneously.

A dedicated team of Trained and Qualified Greeters who can handle multiple chats at a time; proactively

greeting your visitors and offering assistance of any kind.

Compare this to a phone support person, who can only take one call at a time.

Our Automated Notification System will alert you of a problem or lead as soon as one is received or generated

– which means you can react instantly.

No forwarding is required.

The right at person receives relevant information at the right time.

Fully customizable chat integration: Personalized chat window and push buttons especially customized to

integrate with your website and your brand Scheme. We become an integral part of your website and are viewed

as your own business unit.

TALKING NUMBERS A typical business loses over 97% of its potential online customers due to lack of information, issues with

usability or simply boring interfaces. These customers move on to a competitor’s website.

Our global industry research indicated that live chat support available on a website can increase the number of

contacts by more than half.

Our clients typically experience an increase of up to 50% in real lead generation and over 20% to 50% increase

in return visitors.

We have a dedicated and committed Management Team with over 100 Years of collective experience.

OUR MANAGEMENT AND DEPLOYMENT TEAM

An Operations Team maintaining, updating, researching and implementing procedures, in real time, all the

time.

Our Deployment and Account Managers are constantly in touch with you to make sure operations run smoothly

and efficiently.

OUR PROMISE Lowered customer acquisition cost

Customer retention by focusing on making customer experiences memorable

Excellent quality of customer service

Reduced T.C.O otherwise incurred using other solutions such as in-house call-centers and email support etc

The validation and improvement of your website’s content through analysis of our conversations with your

visitors which provides direct and valuable feedback from your target market.

Working when you cannot; we keep your business running during off hours even through real world disasters.

OUR CHAT PHILOSOPHY

1) GREET

Quality Prospects from the very start

2) LISTEN

Understand the visitor’s needs

3) CONNECT AND BUILD RAPPORT

Be lively and proactive

Engage visitor in a conversation

4) PROVIDE HELP

Address the visitor’s concerns

Recommend solution

Execute sales strategy (if applicable)

Up-sell (if applicable)

5) GENERATE SALES AND LEADS

6) PROVIDE ADDITIONAL HELP

7) CLOSE

Close sale/lead

Execute closing dialogue

OUR SPEED AS A COMPETITIVE ADVANTAGE

You get leads in real time i.e. as soon as our live greeters generate them. The whole process takes less than two

minutes and you a can get in touch with the lead right away;

No matter where you are!

Imagine receiving sales leads on your PDA while playing golf, or resting by the poolside…..the possibilities are

limitless.

TRAINING CYCLE

1) Customer Interview

• Initial performance measurement criteria

2) Training Manual

• Tools and processes for Skill Development

3) Train the Trainer

• Training design and development with initial training gap analysis

4) Build Agent Pool with Backups

• Primary training

5) Internal Demos

• Knowledge and skill identification and documentation

6) Demos with Client

• Presentation for client evaluation and further training gap analysis

7) Operator Certification

• Competency identification and further documentation (if necessary)

VALUE ADDED SERVICES

LiveAdmins provides value added services to accommodate your visitors, making sure that your

business chain keeps moving

1) Real-time website monitoring

2) Use of Reference Logs as initial qualifiers to understand visitor’s needs.

3) Built-in canned messages library and database, constantly updated in real time.

4) “Push Page” technology to provide a virtual hand holding experience for your visitors by providing them

custom sales & marketing content in order to aid decision making and build trust in your company.

5) Robust CRM software for Lead Management

6) Critical Alert System – LiveAdmins’ proactive call center alert system

7) Integrated live sales, support and marketing solutions with capacity to cross-sell and up-sell.

SEARCH ENGINE OPTIMIZATION (SEO) SERVICES In our quest to provide comprehensive and all-round service to our clients, LiveAdmins also provides

comprehensive and effective Search Engine Optimization (SEO) services at reasonable rates and with a

guarantee of viable results through our methodological and iterative efforts.

In our quest to provide comprehensive and all-round service to our clients, LiveAdmins also provides

comprehensive and effective Search Engine Optimization (SEO) services at reasonable rates and with a

guarantee of viable results through our methodological and iterative efforts.

We believe in ethical ways of doing SEO and work under search engine guide lines (also called White-Hat SEO)

SOCIAL MEDIA MARKETING What is Social Media Marketing? Social Media Marketing (SMM) is a Fast, Convenient and Inexpensive way to

execute online marketing that targets relevant people who are using social media based websites, such as, social

community websites, social bookmarking websites, Video networking sites, and Content Rating websites, for

building ideas, concepts, raising online visibility, increase in personal relations/feedback, finding changes in brand

reputation and promoting services and products.

Types of Social Media Websites we will work on:

SOFTWARE DEVELOPMENT SERVICES The need for software development at LiveAdmins started with the necessity of designing and implementing our

own service delivery software system. The experience and knowledge base gathered through our operations over

the last seven years, combined with the expertise of our software development team have already brought us

great success in the completion and implementation of our home grown software. LiveAdmins offers the benefit of

our expert software house team to our clients for the development of various website or desktop based

applications, for use in any environment and customized completely to our client’s requirements.

Through their proficiency and vast experience, out development team offers the following capabilities at our

client’s disposal.

.NET BASED WEB OR DESKTOP APPLICATIONS

Inventory and content management systems.

ERP (Enterprise Resource Planning) Systems including all Work Management Systems.

Accounting Applications.

Business Applications

PHP WEB SCRIPTING AND WEB-COMMERCE RELATED APPLICATIONS

Deployment of 3rdparty CMS systems: Shopping cart applications and online payment systems etc.

Website applications and web services: including minor applications e.g. tickers/ tool bars etc.

LIVE CHAT SUPPORT SOFTWARE As part of the solution package offered for our WebGreeter service, LiveAdmins now offers a comprehensive

software package which is designed and customized by us for complete ease of use and several extra benefits

that our clients can enjoy under as part of a single solution package.

FEATURES:

.NET based:

Our solution takes advantage of the various benefits .NET based programs have over JAVA based systems,

which make our system easier on computing resources anduser friendly, while being compatible with any

environment.

Management Friendly:

Our solution, as opposed to existing off the shelf software, provides a managerial module by which resources can

be dynamically managed and information provided or restricted as required.

Conservation of Information:

Our Software Is Secure, I.E., Information Is Conserved And Operators Of The Service Provided Only That

Information Which Is Necessary To Their Work And Which They Are Allowed To Access Rather Than All The

Information On The Network. Such Information Was Previously Available To Operators Even For The Websites

They Were Not Serving.

This Information May Include;

--The Traffic Information For Other Websites (Which A Particular Operator Is not greeting for

and would not require).

--The Canned Messages, links and content for such websites which are not required for a

a particular operator’s job.

Scalable:

Our solution is scalable to the extent that it can be implemented for a host of websites as well as for a single

website or an office-intranet (LAN/ WAN) at the same time.

KEY CONTACTS

CEO & OWNER:

FARRAKH “FRANK” AZHAR Telephone: (312) 546-4114

Fax: (312) 803-2187

Email: frank@liveadmins.com

SALES AND MARKETING MANAGER:

WAYNE PATTERSON Telephone: (312) 546-4114

Fax: (312) 803-2187

Email: wayne@liveadmins.com

BUSINESS DEVELOPMENT MANAGER:

ZACH STEELE Telephone: (312) 878-5800

Fax (312) 803-2187

Email: zach@liveadmins.com