Voxeo VoiceObject Overview
description
Transcript of Voxeo VoiceObject Overview
Alignment (horizontal /
vertical): in center!
Voxeo VoiceObject Overview
Voxeo CorporationVoiceObjects
VoiceObjects….?
Solution
VoiceObjects offers an open and flexible platform for development, operations and analysis of customer self-services.
Self-services can be deployed to multiple phone channels such as voice (speech / DTMF), texting (SMS/USSD) and mobile Web.
– Headquartered in USA (Orlando)
– Global Player
– Strategic partnerships with leading IVR vendors,
SIs and technology vendors
– Global 500 enterprises and carriers
as customers
Customers using VoiceObjects
© Voxeo 2009
Technology, Travel, Healthcare, other
Mobile Carriers ,Cable & Media,
Value-Added Service Providers
Consumer Products
Banking & Financial Services
VoiceObjects Value Propositions
• Rapid application development
• Modeling v. coding• No regression
testing• Never write a line of
code• Collaboration
development capabilities
Application Creation
• Rules-based model – build app then manage the rules
• Integration to corporate data for rules based treatments: CRM, up-sell engines
• Management of caller profiles - similar to cookies concept on the Web
Application Execution
• Real-time analytics• 60 pre-built reports
• Dominant Path Analysis – similar to click stream analytics
• Business task completion
• Integrates to BI Tool of choice – Business Objects, MicroStrategy, Cognos, etc
• Highest rated analytics in the market
Application Analysis
VoiceObjects - Phone Application Server
VoiceObjects Development Lifecycle
Analysis
1
Test
5
Phone S
imulator
Debug Viewer
Call Trace
Document4
Project Documentation
Project Export (XML)
Design
2
VUI Design
Storyboard Manager
Report6
VoiceObjects Analyzer
Storyboard Manager
Develo
p 3
Desktop for Eclipse Desktop for Web Grammar
IDE
VoiceObjects - Phone Application Server
Deploy on Multiple Phone ChannelsVoice, Mobile Web, Mobile Video, Mobile Text
Speech & DTMF
Video
Hello Peter!
Welcome to Voxeo …
Text
TextingSpeech & DTMF
Mobile Web
Point & Click
Voice
Hello Peter!
Welcome to Voxeo
Single application definition across all mobile phone channelsDesign once & deploy anywhere
VoiceObjects - Phone Application Server
VoiceObjectsAnalyzerReporting
InfostoreVoiceObjects
DesktopIDE
Back-End SystemsLegacy | CRM | ERP
Voice, VideoDevice
Apps
VoiceObjects Architecture Overview
© Voxeo 2009
Connector Framework
ASR, TTS, Call Control VoiceXML Browser
Media Platform Driver
3rd PartyReporting
Tools
Web
Ser
vice
API
ServiceCreation & Admin
Environment
ServiceExecution
Environment
ServiceAnalysis
Environment
VoiceObjectsPhone Application
Server3rd PartyIDEs
ASR, TTS VXML
Service AnalysisVoiceObjects Infostore and Analyzer
Out-of-the-box Data Capture by VoiceObjects Server- Dimensional Data model optimized for BI analysis- Integrates with data from ASR, CTI, and CRM
CTI Data IVR Data CRM Data
Infostore
VoiceObjectsAnalyzer
(Business Objects, Cognos,
MicroStrategy)
3rd partyAnalysis Tools
Analysis and Reporting- Based on standard business intelligence tools - 60 predefined Reports, based on real-time data- Extends existing Data Warehouse- Includes Customer behavior and business analysis
Highest Rated Analytics Package in the Market
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VoiceObjects - Phone Application Server