Logging at the TB Scale (Voxeo at splunk>live)
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Transcript of Logging at the TB Scale (Voxeo at splunk>live)
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Logging at the TB Scale RJ Auburn, CTO
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
About Voxeo
Founded in 1999
World’s largest hosted VoiceXML and CCXML platform – Over 82,000 hosted ports globally; hundreds of premise deployments
Over 100,000 developers using Voxeo platforms
The Voxeo difference: Unlocked Communications, Customer Obsession Teams, Communications Passion
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Mission
We make communications simple.
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Unlocked Communications
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Open Door Culture
Executive access and attention for fast answers, readily available guidance and visionary insight
Transparent communication for perfect alignment
Collaborative, passionate problem-solving
Focus on getting things done, not titles and hierarchy
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Customer Obsession Teams
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Free 24x7 Developer Support
“THANK YOU for such wonderful support. I can't remember the last time I experienced support like this, even when paying premium rates. Your department is definitely unique.”
“Your support is definitely the fastest on the planet.”
“Voxeo and Voxeo support is freaking incredible.... Wow and you can quote me on that.”
“Really good tutorials matched by world-class support! You guys rock.”
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Communications Passion
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Telecom 3.0
ClackPoint
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Design Once − Deploy Anywhere
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation 11
Slough, UK Frankfurt, Germany
Singapore
Las Vegas, NV Atlanta, GA Orlando, FL
Voxeo Prophecy Hosting
Hong Kong
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation 12
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation 13
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation 14
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation 15
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation 16
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation 17
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Security
PCI compliant hosting platform since April 07
Support for HIPAA, SOX, Gramm-Leach-Bliley, ISO 17799
Nightly security scans of the entire hosting network
Standard support for features like encrypted call recording
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Architecture Diagram
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Voxeo Platform Voxeo Platform Voxeo Platform Voxeo Platform
UI
Developer Portal NOC
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Server Building Blocks – Storage
SGI C1001 + eSAS RAID • 2x 4 core 2.3ghz Xeon
(L5410) • 8GB RAM • 150gb 10k/rpm boot drives • LSI raid card • eSAS RAID:
• 3U half depth • Upto 16x 1TB SATA Drives
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Operations Team
Hundreds of scheduled searches run every 5 minutes
24 x 7 NOC team members monitor Splunk dashboards, reports and alerts
Splunk serves as one of the primary network monitoring tools
We can watch for trends and build in optimization and capacity planning
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
NOC Dashboard screen
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
NOC Dashboard screen
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Easy Creation of Custom Dashboards
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Serving (And Securing) Our Developers
Over 100,000 Developers access our platform—no easy task to help them troubleshoot their apps
Splunk is integrated with our custom Authentication and single signon system
There are access and search restrictions for every user to insure full multi-tenant secure access
Ensures secure, self-service on-demand access
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Customer Portal
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Customer Portal
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Ad-hoc reporting
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Ad-hock reporting
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Hosted or Premise - Why choose?
ONE platform, hosted or premise
Easy migration of applications between deployment models
Hybrid offers best of both worlds • Disaster recovery / business
continuity
• Overflow for seasonal, peaks
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Embedded in Premise Product
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Embedded in Premise Product
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© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation
Embedded in Premise Product
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