Voxeo Summit Day 1 - Extending your IVR investment to mobile
Voxeo Summit Day 1 - Prophecy log search
-
Upload
voxeo-corp -
Category
Business
-
view
671 -
download
1
description
Transcript of Voxeo Summit Day 1 - Prophecy log search
![Page 1: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/1.jpg)
![Page 2: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/2.jpg)
Presented by Andree MoraManager of Customer Obsession Support
PROPHECY LOG SEARCHFinding the log of your life
![Page 3: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/3.jpg)
Log Search is a log, monitoring and reporting tool. It crawls Prophecy logs and indexes it in a searchable repository from which it can generate graphs, SQL reports and alerts.
It is included in every Prophecy installation as long as you install it in “SERVER” mode.
What is Log Search?
3
![Page 4: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/4.jpg)
Key words to search for
• ERROR
• FAILED
• CallerID *4074730942
• Fetch
• CalledID sip:[email protected]
• SessionID
Combine and find
THE LOG CONNECTION
4
![Page 5: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/5.jpg)
Keywords, phrases, and wildcards
• Boolean searches = faster results (AND, OR, NOT)
• Make your searches specific and limit the time range for best results
• And I quote “Don’t quote if you can avoid it”
• Need speed? Install SSDs for your indexers
“Do not look where you fell but where you slipped.”-PROVERB
HOW TO FIND IT FAST
5
![Page 6: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/6.jpg)
What is the maximum calls I have had per hour?
(Central Session Created) OR SESSION_END | transaction sessionid startswith=Created endswith=SESSION_END maxspan=1h| concurrency duration=duration | stats max(concurrency)
6
MaxConcurrent Calls
![Page 7: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/7.jpg)
7
MaxConcurrent Calls
![Page 8: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/8.jpg)
How many inbound calls per hour have we had?
call summary direction=in status=success | stats count by callerid
8
Inbound/Outbound Calls Per Hour
![Page 9: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/9.jpg)
9
Inbound/Outbound Calls Per Hour
![Page 10: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/10.jpg)
How many calls am I getting to each DNIS every hour?
call summary direction=in status=success | stats count by calledid
10
Call Stats Inbound Answered Calls per DNIS Per Hour
![Page 11: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/11.jpg)
11
Call Stats Inbound Answered Calls per DNIS Per Hour
![Page 12: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/12.jpg)
How many call setups per second am I running?
call_start platformtype=CCX callDirection=outbound | bucket _time span=1s | stats c by _time | stats max(c)
12
Peak CPS
![Page 13: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/13.jpg)
13
Peak CPS
![Page 14: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/14.jpg)
CDR
call summary | table status, calledid, callerid, sessionid, host, duration, start, end, direction, status
14
I Need a Call Detail Report
![Page 15: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/15.jpg)
15
I Need a Call Detail Report
![Page 16: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/16.jpg)
Fetch complete fetchtimems | rex field=_raw "fetchtimems=(?<metric>\d+)" | rex field=_raw "https?://(?<webserver>[\w\.\-]+)" | timechart limit=5 span=10m avg(metric) by webserver
16
HTTP Fetch Times By Webserver
![Page 17: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/17.jpg)
17
HTTP Information
![Page 18: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/18.jpg)
18
Call Failures on Initial CCXML doc
Couldn't initialize I/O resource from first document platformtype=CCX | rex field=_raw "https?://(?<webserver>[\w\.\-]+)" | timechart span=10m count(webserver)
![Page 19: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/19.jpg)
19
HTTP Errors
![Page 20: Voxeo Summit Day 1 - Prophecy log search](https://reader033.fdocuments.us/reader033/viewer/2022061217/54b41a8f4a7959864f8b45b6/html5/thumbnails/20.jpg)
Want more?
Log Search Documentation• http://help.voxeo.com/go/help/
prophecy.p13.commander.analyzing.logsearch.overview
20