Voxeo Summit 2010: Real-time Text

Real Time Text SMS, IM, Twitter, and more

Matthew Bookspan, Director of Product Management

Why are you here?


To Surf?


Or, Change the World?

So letʼs talk about...


Multi-Channel Communication


TXT


etc.


10 Years from Now…


Voice


(Voice Self Service)


Kids


Next Generation


Communication

http://www.flickr.com/photos/ebolasmallpox/3536804299/sizes/o/


TXT is Second Nature

But itʼs more than that...


The pace of Communication has changed

http://www.flickr.com/photos/goljadkin/1998935482/


The call center must change


Because Communication is Changing


http://www.flickr.com/photos/tavallai/2084954580/

Are we going to change with it?

http://www.flickr.com/photos/eleaf/2536358399/

What do we need?


Innovation


Simplicity

Which means…

Examples

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A Multi-Channel Customer Portal

  Fast, personalized self-service over a mobile portal,

  Via an SMS service, or

  A voice portal with touch-tone (DTMF) or speech recognition

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IM Engagement


And More...

  Send real-time alerts

  Monitor customers’ presence

  Create an interactive virtual assistant


What about my existing phone applications?


Two Great Tastes

Use Text instead of Audio


Your VoiceXML app for the phone...

<?xml version="1.0"?><vxml version="2.1”><form><property name="inputmodes" value="dtmf"/><field name="F_1" type=”boolean”>

<prompt> Hello there! Is a PB and J the best sandwich on earth? </prompt>

<filled> <prompt> you said <value expr="F_1"/>. I couldn't agree more! </prompt>

</filled></field></form></vxml>


Your VoiceXML app for SMS...






Your VoiceXML app for Skype...






Your VoiceXML app for AIM...





How do I build it? (Demo Time)

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One more thing...*

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* (I am not Steve Jobs)


Call or SMS this #

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+1 (415) 894-9965

Questions?

48

Voxeo Summit 2010: Real-time Text

Technology

Transcript of Voxeo Summit 2010: Real-time Text