UW-Milwaukee Fall 2014 Business Programs Catalog

BusinessBusiness Analysis

Business Communication

Business Process Improvement

Computer Applications

Emotional Intelligence

Human Resources, Training & Organizational Development

Labor Relations

Management Development

Marketing & Technology

Project Management

Small BusinessDevelopment Center

Team Effectiveness

Women’s LeadershipMORE THAN20 CERTIFICATES&100 PROGRAMS

SCHOOL OFCONTINUINGEDUCATION

SCHOOL OF

CONVENIENTLY LOCATED UPSTA IRS

CONTINUINGEDUCATION

FALL 2014

SCE-BUSINESS.UWM.EDU

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TABLE OF CONTENTS

BUSINESS ANALYSIS ............................................................................................. 4

BUSINESS COMMUNICATION ................................................................................. 4

BUSINESS PROCESS IMPROVEMENT ..................................................................... 6

COMPUTER APPLICATIONS .................................................................................... 7

EMOTIONAL INTELLIGENCE ................................................................................... 8

HUMAN RESOURCES, TRAINING & ORGANIZATIONAL DEVELOPMENT ..................... 8

LABOR RELATIONS ............................................................................................. 13

MANAGEMENT DEVELOPMENT ............................................................................ 15

MARKETING & TECHNOLOGY ............................................................................... 18

PROJECT MANAGEMENT ..................................................................................... 22

SMALL BUSINESS DEVELOPMENT CENTER .......................................................... 23

TEAM EFFECTIVENESS ........................................................................................ 23

WOMEN’S LEADERSHIP ....................................................................................... 24

SCE ADDITIONAL PROGRAMS ............................................................................. 26

GENERAL INFORMATION .................................................................................... 27

School of Continuing Education(SCE) is the largest provider of

noncredit continuing education

in Southeastern Wisconsin,

with nearly 20,000 participants,

1,500 programs and 600

practitioner instructors. Our

state-of-the-art classrooms

and conference services are

located in downtown

Milwaukee – the heart of the

city’s business and commercial

district. SCE is one of 14 schools

and colleges at the University

of Wisconsin–Milwaukee.

CUSTOMIZED TRAININGGive your employees high-quality, relevant training that provides immediate on-the-job impact. SCE customized training solutions are designed around your goals, objectives, industry and culture. Contact Rachelle Perotto at [email protected] or 414-227-3243.

sce-business.uwm.edu | 414-227-3200 | 800-222-3623

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SCE CERTIFICATE PROGRAMS

THE VALUE OF PROFESSIONAL CERTIFICATESProfessional certificates are an affordable and convenient way to increase your value in the workplace. Over the past several decades, certificates have been the fastest-growing postsecondary credential awarded. Frequently attained as a supplement or a stepping stone to a degree, certificates are earned through noncredit, hands-on professional development in a specific career discipline. Courses are taught by industry experts, and the skills acquired are relevant and immediately applicable on the job.

WHO SHOULD PURSUE A PROFESSIONAL CERTIFICATE? • Working Professionals – update current skills, gain new ones, advance your career and increase your earning potential • Recent College Grads – bridge the gap between your education and new job requirements • Career Changers – jumpstart your employment in a new field, quickly and economically

WHY CHOOSE SCE?A professional certificate from the School of Continuing Education comes with the distinction and quality that the University of Wisconsin-Milwaukee has to offer. UWM is Wisconsin’s premier public, urban university with a strong international reputation for excellence in education.

• Local industry experts with real-world knowledge and advice • Opportunity to network with like-minded professionals • Convenient downtown location • Amenities, including course materials, meals and discounted parking

UWM

SCH

OOL

OF C

ONTI

NUIN

G ED

UCAT

ION

CompleteANY certificate in 18 months

or less!

BUSINESS CERTIFICATE PROGRAMSAdvanced Leadership

Advanced Web Skills

Business Analysis

Business Communication

Digital Marketing

Emerging Leaders

Emotional Intelligence

Kirkpatrick Four Levels Evaluation

Labor Relations Management

Lean Six Sigma Yellow Belt

Master Trainer

Office Lean

Organizational DevelopmentProject ManagementSix Sigma Black BeltSix Sigma Black Belt for Services and TransactionsSix Sigma Green Belt for Services and TransactionsSocial MediaSolution Focused Business ProfessionalTeam EffectivenessTrain the TrainerWeb DesignWeb Development

SEE 40+ CERTIFICATE PROGRAMS AT SCE-CERTIFICATES.UWM.EDU.

4 SCE | Conveniently Located Downtown LEGEND: = Face to Face : = Online

The Business Analysis program is challenging but fun. Every class I took I was able to learn techniques that I could put into practice. I’ve recommended SCE classes to many of my peers.

-- Joy Vuolo, Business Analysis Certificate

and Project Management Certificate

BUSINESSANALYSISsce-BA.uwm.edu 414-227-3311, Anne O’Meara

Business Analysis CertificateBusiness analysts are in high demand in many fields. As the key liaison between business and technology departments, they play an important role in many projects. By eliciting, communicating and validating business and product require-ments, analysts help deliver quality results. The UWM Business Analysis Certificate helps you develop critical skills to enhance your role in assuring that your projects are successful. Visit sce-BA.uwm.edu for full certificate and course details.

Earn the certificate by completing 14 days of courses in as little as eight months. Most courses are two days. Courses can also be taken individually without pursuit of a certificate.

Courses include, but are not limited to:

• Business Analyst Essentials• Analyzing and Validating Business

Requirements• Business Process Modeling

and Redesign• Critical Thinking: Business Analysis

and Decision-Making Strategies• Defining and Managing Business

Requirements• Return on Investment: Determining

and Communicating the Project Value• Enterprise Analysis and Business

Requirements• Proactive Testing: Risk-based Test

Planning, Design and Automation

BUSINESSCOMMUNICATION sce-communication.uwm.edu 414-227-3219, Jan Allen

Business Communication CertificateImprove your written, spoken and interpersonal communication skills to help pursue a new position or promotion. Professional instructors with real-world experience provide up-to-date knowledge in small group sessions. Visit sce-communication.uwm.edu for full certificate and course details.

Earn the certificate by completing four core courses, three electives and the capstone course in as little as 18 months (not to exceed three years). Courses can also be taken individually

CORE

Business Style of WritingContent is king in business communication – and has even evolved into its own style of writing. Learn how the business style of writing enables writers and readers to understand each other without ambiguity. Very little grammar will be discussed, because business communication style simplifies grammar. Note: Course is applicable to people doing technical writing as well.

Thu., Sept. 4, 8:30am-4pmInstructor: Judy SteiningerEarly Bird: $345 (register by Aug. 21)Fee: $395 CEUs: 0.7Program No. 5050-7200

EARN PD HOURs AND CDUs

“

“

5sce-business.uwm.edu | 414-227-3200 | 800-222-3623

Effective Interpersonal Communication SkillsLearn about your communication style and how it affects others. Uncover your listening skills. Employ strategies for motivating performance improvement and overcoming perceptual barriers.

Wed.-Thu., Dec. 10-11, 8:30am-4pmInstructor: Laura PageEarly Bird: $845 (register by Nov. 26)Fee: $895CEUs: 1.4Program No. 5050-7177

Effective Speaking and Presentation SkillsDevelop the techniques every effective speaker needs and discover the elements of great speeches, then practice them in a small group.

Wed.-Thu., Sept. 24-25, 8:30am-4pmInstructor: Kim BeckEarly Bird: $645 (register by Sept. 10)Fee: $695 CEUs: 1.4Program No. 5050-7203

Other Core Course:Emotional Intelligence I: Dealing with Difficult People, Including Yourself, see pg. 8

ELECTIVES

Business Writing FormatsIn business, time is money. So business communicators have created formats that clearly signal to writers and readers what is expected of them. Explore the formats and the importance of an efficient release of business information as you learn to apply the appropriate formats for every audience. Note: course is applicable to those doing technical writing as well.

Wed., Oct. 22, 8:30am-4pmInstructor: Judy SteiningerEarly Bird: $345 (register by Oct. 8)Fee: $395 CEUs: 0.7Program No. 5050-7207

Developing a Communications StrategyDrawing up a communications strategy is an art, and there are many different ways of approaching the task. Whether your communications strategy is designed for a specific project or for your organization, it should establish objectives, audiences, messages, tools and activities, resources and timescales, and evaluation and amendments. Cover all six principles in-depth, and walk away with an action plan.

Tue., Dec. 2, 8:30am-4pmInstructor: Ann KnabeEarly Bird: $345 (register by Nov. 14)Fee: $395CEUs: 0.7Program No. 5050-7249

Facilitating Difficult Meetings: How to Achieve Consensus and CollaborationHone your facilitation skills, and avoid the pitfalls of group decision making when it comes to important issues like strategic planning. Know what to do when your group gets stuck in the “groan zone,” and implement strategies for fostering consensus.

Tue., Sept. 30, 8:30am-4pmInstructor: Laura PageEarly Bird: $345 (register by Sept. 16)Fee: $395 CEUs: 0.7Program No. 5050-7182

From Conflict to Resolution: Managing and Mediating Conflict at WorkConflict can be a positive resource if you have the right resolution skills. Learn how to examine causes of conflict (both organizational and interpersonal), explore how to manage emotions and respond effectively in challenging conversations.

Thu., Nov. 13, 8:30am-4pmInstructor: Laura PageEarly Bird: $345 (register by Oct. 30)Fee: $395CEUs: 0.7Program No. 5050-7186

Technical Writing for Non-Writers :Write effective manuals, documentation, proposals and reports using proven approaches and techniques. As a technical staff member, engineer, developer, product manager, training designer or content expert, you’ll achieve successful written communication of technical information.

:Open Enrollment-Register AnytimeInstructor: Dave Clark, Ph.D.Fee: $289CEUs: 1.0Program No. 5052-6777

Writing for PublicationPublishing an article requires writing ability, a worthwhile subject, research of appropriate publications, editors and audiences, subject knowledge, timing…and some luck. Learn to minimize luck and maximize the essential components of an interesting, well-written article to better its chances for publication. The topics covered are appropriate for online as well as hard copy sites.

Tue., Dec. 9, 8:30am-4pmInstructor: Judy SteiningerEarly Bird: $345 (register by Nov. 25)Fee: $395CEUs: 0.7Program No. 5050-7269

Other Elective Courses:Emotional Intelligence II: Deepening Your Emotional Intelligence Skills, see pg. 8 Handling Difficult Conversations, see pg. 16Listening Skills, see pg. 16Negotiation Skills, see pg. 16

Business Analysis

Business Com

munication

6

BUSINESS PROCESS IMPROVEMENTsce-BusinessImprovement.uwm.edu Marcia Gabriel, 414-227-3378 Murali Vedula, 414-227-3121

Business Process Improvement CertificatesOur business improvement courses focus on problem solving, quality improvement, waste reduction and other areas that assist business professionals in implementing process improvements in their organizations. Learn how to stay ahead of the competition and obtain the tools needed to strengthen your technical knowledge base and gain a competitive edge. Visit sce-BusinessImprovement.uwm.edu for full details.

Lean Six Sigma Yellow Belt or :

Lean drives transformational, sustainable, bottom-line results through the use of proven methodologies to increase process efficiency, eliminate waste, reduce variation and improve customer satisfaction. Combine lean methodologies with the power of Six Sigma problem-solving and process improvement analysis to achieve high performance and secure a competitive advantage in an increasingly challenging economy.

Earn the certificate by completing either the series of four face-to-face sessions or the 12-week online session and a capstone project.

: 4 Sat., Oct. 4-25, 8:30am-12:30pmInstructor: Erik FadlovichFee: $990CEUs: 2.1/PDHs: 21Program No. 4860-7295OR:Open EnrollmentInstructor: Erik FadlovichFee: $890CEUs: 2.1/PDHs: 21Program No. 4860-6031

Office Lean CertificateStreamline and eliminate waste from processes, and use value stream mapping to achieve bottom-line savings within administrative and transactional areas including healthcare and service industries, accounting and product development. Participate in a dialog, case study and hands-on simulation to successfully apply Office Lean methodology.

Earn the certificate by completing both modules, sequentially, and a capstone project within three months.

Module I Tue.-Wed., Sept. 30-Oct. 1, 8am-4:30pmInstructors: Tom Laack, Paul PejsaFee: $1290 CEUs: 1.4/PDHs: 14Program No. 4830-7351

Module II Tue.-Wed., Nov. 4-5, 8am-4:30pmInstructors: Tom Laack, Paul PejsaFee: $1290CEUs: 1.4/PDHs: 14Program No. 4830-7350

Six Sigma Green Belt for Services and Transactions CertificateSpecifically designed for non-manufacturing operations, acquire a comprehensive methodology adapted for services and transactions in the IT and healthcare sectors. Apply proven Six Sigma tools and skills to bring about breakthrough improvements and reduce errors in performance, while generating significant cost savings.

Earn the certificate by completing both modules, sequentially, and a capstone project within three months.

Module ITue.-Thu., Sept. 23-25, 8am-4:30pm Instructor: Davis Bothe Fee: $1390 CEUs: 2.0/ PDHs: 20 Program No. 4830-6754

Module II Tue.-Thu., Oct. 14-16, 8am-4:30pm Instructor: Davis Bothe Fee: $1390 CEUs: 2.0/ PDHs: 20 Program No. 4830-6753

Six Sigma Black Belt for Services and Transactions CertificatePrerequisites: Six Sigma Green Belt Modules I & II, or equivalent green belt experience

Take your Green Belt to the next level! Preserve process knowledge gained, analyze variance and develop corrective action plans.

Earn the certificate by completing Modules III & IV, sequentially, and a capstone project within three months.

Module III Tue.-Wed., Oct. 28-29, 8am-4:30pm Instructor: Davis Bothe Fee: $1290 CEUs: 1.4/ PDHs: 14 Program No. 4830-6757

Module IV Tue.-Wed., Nov. 4-5, 8am-4:30pm Instructor: Davis Bothe Fee: $1290 CEUs: 1.4/ PDHs: 14 Program No. 4830-6758

LEGEND: = Face to Face : = Online SCE | Conveniently Located Downtown


COMPUTER APPLICATIONSsce-ComputerApps.uwm.edu 414-227-3208, Pam Nellen

Microsoft Access 2007/2010Microsoft Access is one of the most efficient and effective ways to maintain data. Information can be stored, linked and managed using a single relational database application and powerful reporting tools for accessing the information. Examine all levels from basic database concepts, to developing an application using the relational database and integrating Access into your business.

Level I Tue., Oct. 7, 8:30am-4:30pm Instructor: Hannah Goodman Fee: $224CEUs: 0.7 Program No. 5070-7362 ORTue., Feb. 10, 2015, 8:30am-4:30pm Program No. 5070-7389

Level II Thu., Nov. 6, 8:30am-4:30pm Instructor: Hannah Goodman Fee: $224 CEUs: 0.7 Program No. 5070-7365 ORThu., Mar. 26, 2015, 8:30am-4:30pm Program No. 5070-7384

Level III Thu., Dec. 18, 8:30am-4:30pm Instructor: Hannah Goodman Fee: $224 CEUs: 0.7 Program No. 5070-7367 ORWed., May 6, 2015, 8:30am-4:30pm Program No. 5070-7379

Level IV Wed., June 3, 2015, 8:30am-4:30pm Instructor: Hannah Goodman Fee: $224 CEUs: 0.7 Program No. 5070-7374

Microsoft Excel 2007/2010Microsoft Excel allows users to create and manage spreadsheets to manipulate data used in personal finance, budget preparation, financial and investment analysis, business modeling, sales forecasting, and other calculating and analytical applications. Learn everything from basic functions such as creating formulas, to advanced features such as PivotTables.

Level I Tue., Sept. 9, 8:30am-4:30pm Instructor: Greg Patterson Fee: $224CEUs: 0.7 Program No. 5070-7363 ORTue., Jan. 20, 2015, 8:30am-4:30pm Program No. 5070-7368

Level II Wed., Oct. 15, 8:30am-4:30pm Instructor: Greg Patterson Fee: $224 CEUs: 0.7 Program No. 5070-7361 ORThu., Feb. 19, 2015, 8:30am-4:30pm Program No. 5070-7388

Level III Thu., Nov. 20, 8:30am-4:30pm Instructor: Greg Patterson Fee: $224 CEUs: 0.7 Program No. 5070-7364 ORWed., Mar. 25, 2015, 8:30am-4:30pm Program No. 5070-7385

SQL - IntroductionLearning how to retrieve information from a database can be perplexing. It requires an understanding of how to query a database properly and effectively, and to translate questions or tasks into the correct query.

Tue.-Thu., Oct. 21-23 Instructor: Hannah Goodman Fee: $674CEUs: 2.1Program No. 5070-7393ORTue.-Thu., Apr. 21-23, 2015 Program No. 5070-7380

SQL - JoinsThis course is for people who know how to write SQL statements, but want to master the concept of Joins. The class covers understanding table relationships, inner and outer joins, mixed joins, self joins and sub queries as joins.

Thu., May 7, 2015, 8:30am-4:30pm Instructor: Hannah Goodman Fee: $324 CEUs: 0.7 Program No. 5070-7378

VBA for ExcelGain the skills necessary to apply VBA to develop macros, format worksheets, create user-interactive macros, work with multiple worksheets and perform calculations. Apply this new knowledge in order to simplify your work in the Excel environment by automating many of the repetitive tasks that are part of spreadsheet development.

Wed., Dec. 10, 8:30am-4:30pm Instructor: Hannah Goodman Fee: $324 CEUs: 0.7 Program No. 5070-7366 ORTue., May 19, 2015, 8:30am-4:30pm Program No. 5070-7376

Computer

ApplicationsBusiness Process

Improvem

ent

8 LEGEND: = Face to Face : = Online SCE | Conveniently Located Downtown

EMOTIONAL INTELLIGENCEsce-mgmt.uwm.edu 414-227-3219, Jan Allen

Emotional Intelligence CertificateMaximize your value in the workplace and your satisfaction in relationships, both professional and personal. Learn skills for communication, collaboration and compassion through activity-packed courses that will help you build effective teams and inspire engagement among employees. Apply stress management skills in order to take care of yourself. Visit sce-business.uwm.edu for full certificate and course details.

Earn the certificate by completing six days of classes in as little as 18 months (not to exceed three years).

Emotional Intelligence I: Dealing with Difficult People, Including Yourself!Develop an understanding of how the brain, body and emotions interact with each other, and learn how to identify the triggers of conflict in the workplace. Sharpen your neutralizing communication abilities and discover resolution techniques.

Tue.-Wed., Oct. 7-8, 8:30am-4pmInstructor: Patricia ClasonEarly Bird: $845 (register by Sept. 23)Fee: $895CEUs: 1.4 Program No. 5050-7219

Emotional Intelligence II: Deepening Your Emotional Intelligence SkillsPrerequisite: Emotional Intelligence I recommended but not required

Delve deeper into understanding the neuroscience and psychology behind emotional intelligence. Gain more insight into the dynamics and successful management of relationships, and increase your awareness in regards to controlling emotions and impulses when adapting to change.

Thu.-Fri., Oct. 9-10, 8:30am-4pmInstructor: Patricia ClasonEarly Bird: $845 (register by Sept. 25)Fee: $895CEUs: 1.4Program No. 5050-7218

Emotional Intelligence: The Ultimate Stress BusterThe ability to manage our emotional states is critical to also managing our day-to-day stressors and preventing burnout. The good news is that emotional intelligence is a skill that can be learned, continuously refined and deepened. Explore the five domains of emotional intelligence and how they affect your stress, and develop a plan for building an emotional equilibrium.

Tue.-Wed., Nov. 4-5, 8:30am-4pmInstructor: Patricia ClasonEarly Bird: $845 (register by Oct. 21)Fee: $895CEUs: 1.4Program No. 5050-7196

HUMAN RESOURCES, TRAINING & ORGANIZATIONALDEVELOPMENTuwm.edu/sce-HRTrainingOD 414-227-3216, Mary Piwaron 414-227-3336, Latonia Pernell

Assessments and 360s: Love ‘em or Leave ‘em When should you use assessments? What are the pitfalls? Why is there apprehension around conducting a 360 assessment? Join us to learn the best practices in conducting 360s, delve into the misconceptions around what they can and cannot provide, and determine when best to use them to get the most from the experience.

HRCI credits pending.

Wed., Oct. 8, 8:30am-4pm Instructors: Michelle Primus, Jane Schroeder Early Bird: $345 (register by Sept. 24)Fee: $395 CEUs: 0.7 Program No. 5040-7464

Essentials of HR ManagementAs someone just beginning a career in HR or interested in enhancing your employee management skills, pick up a comprehensive overview of HR roles and responsibilities as we address six key subjects: Human Resource Management, Employment Law, Recruitment and Selection, Compensation and Benefits, Employee Development and Performance Management.

5 Tue., Oct. 7-Nov. 4, 6-9pm Instructor: Mary Russo Early Bird: $499 (register by Sept. 23) Fee: $549 CEUs: 1.2 Program No. 5040-6689

SAVE 20%Emotional Intelligence Combo Package

Register for all three courses at once – Emotional Intelligence I, II and The Ultimate Stress Buster!

Visit sce-mgmt.uwm.edu for details.


SHRM Learning System for PHR/SPHR Certification PreparationDevelop business management strategies, a strong understanding of risk management, and analyze compensation and benefits, as you acquire the skills to complete your PHR/SPHR certification.

13 Thu., Sept. 18-Dec. 18, 6-9pm Instructor: Kristin Strunk Early Bird: $1275 (register by Sept. 4) Fee: $1325 CEUs: 3.6 Program No. 5040-6529

The Wage and Hour Nightmare: Understanding the Ins and Outs of the FLSA Develop a deep understanding of the Fair Labor Standards Act, and how to effectively execute it within your workplace.

This class has been approved for 7 general credit hours toward PHR, SPHR and GPHR recertification.

Thu., Sept. 18, 8:30am-4pm Instructor: Jason Kim Early Bird: $345 (register by Sept. 24)Fee: $395 CEUs: 0.7 Program No. 5040-7308

Understanding the Interplay Between the ADA and FMLA

What is the ADA, the FMLA and how to they relate? Join us for this day-long seminar to get thorough answers to all of your questions, and prepare for working with the FMLA and ADA in your office.


Tue., Oct. 7, 8:30am-4pm Instructor: Jason Kim Early Bird: $345 (register by Sept. 23)Fee: $395 CEUs: 0.7 Program No. 5040-7307

Employee Engagement Certificate

Employee engagement is the relationship between an organization and its employees. An “engaged employee” is one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization’s reputation and is directly linked to organizational performance. Visit sce-mgmt.uwm.edu for full certificate and course details.

Earn the certificate by completing four core programs and three electives in as little as 18 months.

CORE

Overview of Employee Engagement Studies have shown that an employee’s attitude toward the job’s importance and the company had the greatest impact on loyalty and customer service than all other employee factors combined. Learn strategies for shaping positive attitudes and building a motivated, productive and fulfilled team of employees.

Tue., Oct. 14 Instructors: Julie HenszeyEarly Bird: $345 (register by Sept. 30) Fee: $395 CEUs: 0.7Program No.: 5050-7491

Other Core Courses:Managing Change, see pg. 15 Business Coach Approach, see pg. 15The Resilient Leader: Strategies to Manage Effectively During Stress, Challenge & Change, see pg. 12

ELECTIVES

Relationship Intelligence: How to Improve Your Team’s Communication to Increase Effectiveness Does your organization suffer from any of the team toxins: blaming, defensiveness, stonewalling or contempt? Get strategies for building better communication skills to help you overcome barriers and get your team to work well together. Learn how to resolve conflict in a positive and professional way.

Tue., Oct. 28, 8:30am-4pm Instructor: Darcy Luoma Early Bird: $345 (register by Oct. 14)Fee: $395 CEUs: 0.7 Program No. 5000-7432

Resetting and Refueling Learn the building blocks for restoring energy reserves and tackling the sources of stress. Whether we call it wellness, balance, stress reduction or overall life satisfaction, our ability to flourish largely depends on choices we make every day. Identify the choices that will maximize your happiness and success.

Tue., Nov. 11, 8:30am-4pm Instructor: Julie Henszey Early Bird: $345 (register by Oct. 28) Fee: $395 CEUs: 0.7 Program No. 5000-7431

Other Electives:Influence Without Authority, see pg. 16Strategies for Succession Planning, see pg. 11Implementing OJT- The Total Package, see pg. 11 HR, Training

& ODEm

otional Intelligence


Train the Trainer Certificate or :Empower your organization to grow, advance and embrace change by empowering yourself to do the same. Learn to engage participants and energize your program by creating a dynamic learning environment with a comprehensive foundation in profes-sional training. Visit sce-TTT.uwm.edu for full certificate and course details.

Earn the certificate by completing both Units I and II (face-to-face or online formats) in as little as 24 months. Courses can also be taken individually.

Train the Trainer Unit I: Design and Development of Training Programs or :Gain the knowledge and skills to create compelling and effective training programs. Examine elements of effective training, utilize design and development tools, and develop successful evaluation techniques.

Wed.-Fri., Sept. 24-26, 8:30am-4:30pmInstructors: Rodney (Buck) Hillestad Fee: $895 CEUs: 2.1 Program No. 7710-6594 OR

Wed.-Fri., Mar. 11-13, 2015 8:30am-4:30pm Program No. 7710-7419


OR: Apr. 6-May 17, 2015 Instructor: Rodney (Buck) Hillestad Fee: $975CEUs: 2.1 Program No. 7710-7417


Train the Trainer Unit II: Presentation and Delivery of Training Programs or :The quality of the presenter often determines the effectiveness of a program. Turn any program into a valuable experience by learning to present effectively, explore group-learning techniques and gain solutions for challenging situations.

Wed.-Fri., Nov. 5-7, 8:30am-4:30pm Instructors: Rodney (Buck) Hillestad Fee: $895 CEUs: 2.1 Program No. 7710-6595 OR

Wed.-Fri., May 13-15, 2015 8:30am-4:30pm Program No. 7710-7416


OR: June 8-July 19, 2015 Instructor: Rodney (Buck) Hillestad Fee: $975CEUs: 2.1 Program No. 7710-7418


Master Trainer CertificateBuild on knowledge gained in Train the Trainer to demonstrate your mastery in the design, development, presentation and delivery of training programs. Visit sce-TTT.uwm.edu for full certificate and course details.

Earn the certificate by completing Train the Trainer Units I and II, four electives and a capstone project in as little as 18 months (not to exceed three years). Courses can also be taken individually.

CORE

Train the Trainer Unit I: Design and Development of Training Programs, see left column.Train the Trainer Unit II: Presentation and Delivery of Training Programs, see middle column.

Master Trainer CapstoneThis Capstone is comprised of four key components of a training program: Design, Development, Delivery, and Presentation. Successful completion of the project will require you to follow the process completely from the very beginning until the final steps. Though it will be an intensive journey, you be supported by the instructor of your choosing. The instructor will mentor you through the process, provide feedback, and assess your successful completion of the project. The Master Trainer Certificate is awarded after successful completion of the Master Trainer Capstone Project.

Dates and locations to be scheduled with instructor.Fee: $495Program No. 7710-7563


ELECTIVES

Create Your Facilitator and Learner ManualExplore techniques for preparing professional training programs, managing instructors effectively, fielding questions and facilitating learning.

Wed., Dec. 3, 8:30am-4:30pm Instructor: Rodney (Buck) Hillestad Fee: $395 CEUs: 0.7 Program No. 7710-6597

Games Trainers PlayAdd vitality to your training sessions and meetings by incorporating tricks, icebreakers, energizers and experiences. Learn existing engagement tools, and how to design your own customized tools for your specific applications. By the end of class your training ROI skills are guaranteed to improve!

Wed., Oct. 15, 8:30am-4:30pm Instructor: Rodney (Buck) Hillestad Fee: $395 CEUs: 0.7 Program No. 7710-6596

Implementing OJT- The Total Package The total package provides results and makes your learners productive in the most expeditious way possible. If you are responsible for training new employees and/or current ones, this course is for you. Leave with a complete strategy to set up an effective on-the-job training program back at the office.

Tue., Sept. 30, 8:30am-4:30pm Instructor: Rodney (Buck) Hillestad Fee: $395 CEUs: 0.7 Program No. 7710-7420

ROI: The Trainer’s RoleTraining needs to provide an acceptable return on the time and resources invested. Learn how to maximize the return through course design that optimizes retention and learning transfer. Explore evaluation strategies and calculation methods that quantify ROI. This “roll up your sleeves” interactive workshop includes case studies, tips and techniques, and provides ample opportunity to work on individual applications.


Wed., Oct. 22, 8:30am-4:30pm Instructor: Rodney (Buck) Hillestad Fee: $395 CEUs: 0.7 Program No. 7710-7433

Strategies for Succession PlanningThe departure or retirement of an employee is not the time to begin succession planning – be prepared, starting right now. Learn strategic principles of succession planning, models to put in place, creation of templates for knowledge transfer, and key practices in the successful succession planning of your organization’s staff and leadership.

Tue., Nov. 18, 8:30am-4:30pm Instructor: Dan Anhalt Fee: $395 CEUs: 0.7 Program No. 7710-6614

Transform the Learning from the Classroom to the WorkplaceDiscover what to do before, during and after a training session to keep the learning alive. Review a list of critical factors, organizational considerations, trainer considerations and learner considerations to ensure that the learning transfers beyond the classroom and into the workplace.

Wed., Nov. 12, 8:30am-4:30pm Instructors: Michelle Primus, Lori Glander Fee: $395 CEUs: 0.7 Program No. 7710-7165

Organizational Development CertificatePrepare for workforce changes, change management and succession planning. Get a snapshot of what organizational development and planning really is, and move into knowledge transfer, succession planning and talent management. Discover tools to gain buy-in and implementation tactics for the OD plan. Visit sce-OD.uwm.edu for full certificate and course details.

Earn the certificate by completing two core programs and three electives in as little as 18 months. First program must be Fundamentals of Organizational Development and Change Management. Courses can also be taken individually.

CORE

Fundamentals of Organizational Development and Change ManagementReceive an introduction to organizational development – its definition, origins and more. Study the impact of organizational culture by conducting developmental culture scoring; identifying your vision, mission and values; and organizing action research and appreciative inquiry.

Wed.-Thu., Oct. 15-16, 8:30am-4:30pm Instructor: Mark Huenemann Fee: $795 CEUs: 1.4 Program No. 7710-6661ORWed.- Thu., Apr. 8-9, 2015Instructor: Jon Kaupla Program No. 7710-7477


HR, Training& OD


Organizational Development Plan and ImplementationPrerequisite: Fundamentals of Organizational Development and Change Management

Learn to create an organizational development plan. Review case studies for further understanding of vision, strategy and goals. Course includes a workplace-based practicum project, project presentations and reviews.

Tue.-Wed., Dec. 2-3, 8:30am-4:30pm Instructor: Dan Anhalt Fee: $795 CEUs: 1.4 Program No. 7710-6615 ORWed.-Thu., June 10-11, 2015, 8:30am-4:30pm Instructor: Mary Kurer Program No. 7710-7415


ELECTIVES

Creating a Culture of Change through Continuous ImprovementChange, in any aspect of our culture, is one of the most difficult things for people to do. In our fast-paced and ever-changing environment, constant change is important for every organization that wants to stay competitive. Don’t want to be left behind? What is your culture on change? Understand your culture – it’s the cornerstone for developmental change projects to be successful.

Mon.-Tue., Oct. 20-21, 8:30am-4:30pm Instructor: Annalee Kruger Fee: $545 CEUs: 1.4 Program No. 7710-6988

Inclusion Strategies for Nonprofit OrganizationsGain methods for creating an environment that is aware of and respects the broad spectrum of human diversity, which is imperative for healthy organizations. Understand all aspects of inclusion to promote more productive work groups. Learn skills and competencies for working within an inclusive team.

Wed., Aug. 20, 8:30am-3pm Instructor: Donna Shepard Early Bird: $150 (register by Aug. 8) Fee: $165 CEUs: 0.6 Program No. 7360-7114

Project Management Foundations or :

Success in project management demands a structured, systematic approach to projects. Develop the core tools and techniques for each phase: initiating, planning, executing, monitoring, controlling and closing. Gain a working foundation to better plan and control a variety of projects in your organization.

Mon.-Tue., Aug. 20-21, 8:30am-4:30pm Instructor: Sandra Hoskins, ISP, PMP, ITCP Fee: $845 CEUs: 1.4/PDUs: 14/CDUs: 14 Program No. 5025-6772OR

Tue.-Wed., Oct. 7-8, 8:30am-4:30pm Program No. 5025-7313OR:Course Accessible: Sept. 15-Oct. 24Program No. 5025-7434

The Resilient Leader: Strategies to Manage Effectively During Stress, Challenge & ChangeRecent studies show that 83% of Americans are stressed at work. Luckily, there are specific skills leaders can learn to help themselves and those they lead build their resiliency to stress. Resilience skills are currently being taught in the military, education, in the legal profession and in business. Understand the basics of resilience along with specific research-based skills to help you manage more effectively during challenge, stress and change.

Wed., Dec. 10, 8:30am-4:30pm Instructor: Paula Davis-LaackFee: $395 CEUs: 0.7Program No. 7710-7479

Other Electives:Assessments and 360s: Love ‘em or Leave ‘em, see pg. 8Strategies for Succession Planning, see pg. 11 Influence Without Authority, see pg. 16 The Wage and Hour Nightmare: Understanding the Ins and Outs of the FLSA, see pg. 9Understanding the Interplay Between the ADA and FMLA, see pg. 9

Solution-Focused Business Professional Certificate :Quickly build positive change in a wide range of work settings using practical, solution-focused training. Base every-thing from team challenges to strategic reviews in the positive and pragmatic power of what’s working already. Visit sce-TTT.uwm.edu for full certificate details.

: Sun., Oct. 26, 2014-Sun., Mar. 15, 2015 Instructor: Mark McKergow Early Bird: $1495 (register by Sept. 7) Fee: $1795 CEUs: 5.0 Program No. 7710-6648


13

All Labor programs have been approved for recertification credit hours through HRCI.


LABOR RELATIONSsce-LR.uwm.edu 414-227-3216, Mary Piwaron

Labor Relations CertificateWhether you’re brand new to the field or an experienced labor relations manager, a certificate will sharpen your ability to manage in a union environment. Gain critical techniques for better bargaining, dialogue and collaboration through seminars and mock negotiations. SCE offers one of the only labor relations certificates in the U.S. Visit sce-LR.uwm.edu for full certificate and course details.

Earn the certificate by completing three core courses and two electives in as little as 18 months (not to exceed three years). Courses can also be taken individually.

CORE

Avoiding Unanticipated Litigation: Maintaining Records to meet Agency Expectations Even the most carefully drafted policies, handbooks and employment agreements are subject to challenge and employers unaware of the recent developments can find themselves in unwanted, unnecessary litigation. The goal of this course is to provide a working knowledge of what agency investigators are reviewing and how to proactively implement or amend existing policies. This full day course will explore rulemaking and litigation trends by the NLRB, the EEOC and OSHA.

Tue., Nov. 4, 8:30am-4pmInstructor: Harry J. SecarasEarly Bird: $345 (register by Sept. 23)Fee: $395 CEUs: 0.7Program No. 5045-7504

Collective Bargaining: Tactics, Techniques and Table MannersGet the secrets to successful negotiations while you learn to plan strategy and communicate effectively. Understand how to collect and analyze data to help you prepare, anticipate your defense if required, and plan a course of action in order to achieve your objectives.


Mon.-Wed., Sept. 22-24, 8:30am-4pm Instructors: Thomas Mackenzie, Jonathan Swain Fee: $1165 CEUs: 1.8 Program No. 5045-6476 ORMon.-Wed., Mar. 23-25, 2015Program No. 5045-7502

Contract AdministrationAfter the negotiation of the labor agreement, managers, personnel and labor relations professionals should practice effective standards for developing a winning labor strategy. Learn the rules that govern contract administration, grievance handling, the administration of discipline, and labor arbitration.


Wed.-Thu., Oct. 29-30, 8:30am-4pm Instructor: Gary Marsack Fee: $895 CEUs: 1.3 Program No. 5045-6478 ORWed.- Thu., May 13-14, 2015Program No. 5045-7500

Labor Relations Training for Managers and Supervisors in a Unionized SettingAs a front-line supervisor or manager, you continuously face new employment challenges. Obtain the tools to tackle those challenges, and build the knowledge to oversee contract regulations with conviction.

This class has been approved for 12.75 general credit hours toward PHR, SPHR and GPHR recertification.

Wed.-Thu., Oct. 1-2, 8:30am-4pm Instructors: Steven Bierig, Harry Secaras Fee: $895 CEUs: 1.4 Program No. 5045-6486 ORTue.-Wed., Apr. 7-8, 2015Program No. 5045-7501

HR, Training& OD

LaborRelations

The Labor courses are very interactive, constructive and are taught by instructors with years of experience. This gives participants immediate hands-on knowledge to take back to their companies and solve problems successfully.

-- Jonathan Swain, Labor Relations Instructor“ “


“

“

ELECTIVES

Advanced Collective BargainingHone your skills, address critical issues in bargaining and engage in an interactive process with your peers. This is a unique opportunity to focus on topics such as escalating health care costs, outsourcing, productivity improvements, job combinations, pension plans and strategic planning, through real-world case studies.


Wed.-Thu., Nov. 12-13, 8:30am-4pm Instructors: Gary Marsack, Thomas Mackenzie, Jonathan Swain Fee: $895 CEUs: 1.4 Program No. 5045-6479 ORTue.-Wed., Apr. 21-22, 2015Program No. 5045-7498

Dealing with the Union - with Confidence!Focus on the most essential issues and practices facing professionals who work directly with unions and union contracts. Arm yourself with easy-to-apply tools for confidently handling unions at the bargaining table, in grievance meetings and in arbitration. Never again be at a disadvantage.


Mon.-Thu., Sept. 8-11, 8:30am-4pm Instructors: Howard Bernstein, Gary Marsack Fee: $1595 CEUs: 2.5 Program No. 5045-6485 ORMon.-Thu., Mar. 9-12, 2015Program No. 5045-7503

Mastering the Collective Bargaining ProcessExperience the collective bargaining process through hands-on participation in a simulated negotiation. Whether you’re a newly assigned negotiator on the management team or just looking for a refresher, you’ll get realistic insight into the emotional factors that can affect the outcome of any contract negotiation.


Tue.-Thu., Oct. 13-15, 8:30am-4pm Instructor: Thomas Mackenzie Fee: $1165 CEUs: 2.1 Program No. 5045-6477 ORMon.-Wed., Apr. 13-15, 2015Program No. 5045-7499

Successfully Navigating the Grievance and Arbitration Process in the Public Sector

Gain perspectives from an employer’s advocate and an arbitrator regarding the evidence necessary to evaluate a grievance. Learn how to determine appropriate action under a collective bargaining agreement. Focus on maintaining proper documentation, conducting an investigation, securing relevant evidence and understanding how evidence may be weighed in arbitration.


Mon.-Tue., Oct. 20-21, 8:30am-4pm Instructors: Steven Bierig, Harry Secaras Fee: $895 CEUs: 1.4 Program No. 5045-6662 ORTue.-Wed., May 5-6, 2015Program No. 5045-7497

Other Electives:The Wage and Hour Nightmare: Understanding the Ins and Outs of the FLSA, see pg. 9 Understanding the Interplay between the ADA and FMLA, see pg. 9

The Emerging Leaders Certificate is a fresh credential on my resume, and it shows that I’m a lifelong learner who is still interested in developing myself and my career.

-- Sue Paulson, Emerging Leaders

Certificate Participant


MANAGEMENT DEVELOPMENTsce-mgmt.uwm.edu 414-227-3219, Jan Allen

Emerging Leaders CertificateDesigned for professionals new to management (five years or less) and those aspiring to take on management positions, the Emerging Leaders certificate program introduces and reinforces five key principles of leadership: Self-Knowledge, Valuing Others, Integrity, Personal Accountability and Change Management. Visit sce-mgmt.uwm.edu for full certificate and course details.

Earn the certificate by completing six core programs and two electives in as little as 18 months (not to exceed three years). Courses can also be taken individually.

Please note: There is a $95 enrollment fee to secure your spot in this certificate program. The fee also includes a Myers-Briggs Type Indicator assessment, and a meeting with a career coach to interpret the results.

CORE

Business Coach ApproachEmployee engagement is one of the toughest issues facing today’s employers, as they struggle to maintain the talent and knowledge base necessary for competing in the global market. Gain an understanding of the Business Coach Approach to managing in order to empower employees and create an environment of open communication and collaboration. Apply the behavioral models on the job immediately to reap organizational success.

Wed.-Thu., Dec. 3-4, 8:30am-4pm Instructor: Darcy Luoma Early Bird: $845 (register by Oct. 14) Fee: $895CEUs: 1.4 Program No. 5050-7204

Essential Skills for SupervisorsUnderstand management roles and responsibilities, including the art of leadership, motivation, communication and delegation. Acquire the leadership skills necessary to “hit the ground running” as a new or prospective supervisor, or take the opportunity to refresh your dexterity as a seasoned leader.

Wed.-Thu., Aug. 20-21, 8:30am-4pm Instructor: Rodney (Buck) Hillestad Early Bird: $845 (register by Aug. 6)Fee: $895CEUs: 1.4 Program No. 5050-7192

Finance Skills for Nonfinancial ManagersAs a manager, you need to make decisions that affect the bottom line. Understand the accounting process and enhance your ability to forecast financial performance. Learn how to spot trends and study your competition with a keener eye. Become more effective in your organization by participating at a higher level in strategic planning and decision making.

Wed.-Thu., Nov. 5-6, 8:30am-4pm Instructor: Kathleen Villars Early Bird: $845 (register by Oct. 22)Fee: $895CEUs: 1.4 Program No. 5050-7187

Managing ChangeIt’s a complex, integrative process to manage change in an organization. Business initiatives often miss their intended deadlines due to lack of commitment, motivation, understanding and communication. Learn to recognize the ways in which human dynamics affect business initiatives. See how unintended outcomes can occur when plans for success and staff reactions to change are not aligned.

Tue., Sept. 9, 8:30am-4pm Instructor: Julie Jordan Early Bird: $345 (register by Aug. 26)Fee: $395 CEUs: 0.7 Program No. 5050-7229

Other Core Courses:Effective Interpersonal Communication Skills see pg. 5 Emotional Intelligence I: Dealing with Difficult People, Including Yourself! See pg. 8

ELECTIVES

Delegation SkillsWithout appropriate delegation, your team will become inefficient and demoralized. It’s one of the most important management skills you can establish. Learn to delegate effectively and you’ll also find it saves you time, develops your people, grooms a successor and motivates your team.

Thu., Sept. 11, 8:30am-4pm Instructor: Sue Schoenfeld Early Bird: $345 (register by Aug. 28)Fee: $395CEUs:1.4 Program No. 5050-7201

The Confident LeaderEveryone has some level of confidence; it has brought you to where you are today. The Confident Leader is designed to guide you through the next steps — getting out of your comfort zone on purpose, identifying a meaningful goal, developing a path to achieve the goal and moving in entirely new ways. Supported by five fundamental skills and an action-learning environment, join other smart, motivated women to discover and challenge your personal capacity.

6 Fri., Sept. 12-Oct. 17, 8:30-11:30am Instructor: Susan MarshallEarly Bird: $845 (register by Aug. 29) Fee: $895CEUs: 1.8 Program No. 5050-7208

Managem

entDevelopm

entLabor

RelationsSue Paulson and Emily KasperEmerging Leaders Certificate Participants


Handling Difficult ConversationsHow do you respond to conflict? Do you head for the hills, go to war or give in? Uncover the secrets great leaders use for responding to employee performance problems immediately, comfortably and with assurance. As a supervisor or manager, there is a good chance that you are putting off a difficult conversation with someone. Learn to handle these situations with prompt and responsible performance feedback.

Tue., Oct. 21, 8:30am-4pm Instructor: Victor Gray Early Bird: $345 (register by Oct. 7) Fee: $395 CEUs: 0.7 Program No. 5050-7191

Influence Without AuthorityUnderstand the working dynamics of your organization: the nature of power and influence, your own personal sources and style of influencing others, and how to leverage your power to get things done. The ability to exercise influence without authority is one of the most important skills an individual can master. In fact, accomplishing tasks and projects often requires it, even when you may not have the formal authority to mandate action.

Tue., Sept. 16, 8:30am-4pm Instructors: Julie Henszey Early Bird: $345 (register by Sept. 2)Fee: $395CEUs: 0.7 Program No. 5050-7189

Listening SkillsExcellent speaking and writing skills are considered vital to communication, but all too often, listening is overlooked as an equally critical skill. Harness your listening ability and develop it as one of the fundamental building blocks for better rapport with your co-workers. Spend more time focused and in-the-moment, and less time zoning out.

Thu., Oct. 23, 8:30am-NoonInstructor: Ben MerensEarly Bird: $145 (register by Oct. 23) Fee: $195CEUs: 0.4Program No. 5050-7217

Making the Shift from Technical Expert to Organizational LeaderWhen contemplating transitions in their careers, most individuals are uncertain about how to move beyond roles based primarily on their expertise into those with broader exposure and organizational impact. Get a roadmap for the skills, competencies and experiences you’ll need to successfully transition from a position as a content/technical expert into leadership.

Mon., Sept. 15, 8:30am-4pm Instructor: Alan Patterson Early Bird: $345 (register by Sept. 1)Fee: $395 CEUs: 0.7 Program No. 5050-7185

Negotiation SkillsDiscover influential skills to facilitate productive and lucrative solutions. Learn to state your case while respecting the views of others. Lead constructive conversations and reach fair agreements.

Tue., Sept. 23, 8:30am-4pm Instructor: Rodney (Buck) Hillestad Early Bird: $345 (register by Sept. 14)Fee: $395 CEUs: 0.7 Program No. 5050-7184

Advanced Leadership CertificateThis program is designed to be the next step after completing the Emerging Leaders Certificate for professionals with five or more years of management experience. Learn how to be a better leader by critically evaluating information, making hard decisions and generating new ideas for innovation. Identify your leadership strengths, develop new skills and enhance the effectiveness of your teams. Visit sce-mgmt.uwm.edu for full certificate and course details.

Earn the certificate by completing five core programs and two electives in as little as 18 months (not to exceed three years). Courses can also be taken individually.

Please note: There is a $95 enrollment fee to secure your spot in this certificate program. The fee also includes the opportunity to meet with a personal career coach to plan your next development opportunity.

CORE

The Communication Problem Solver - Tools and Techniques for LeadersCommunication is the process by which projects and relationships are created, maintained, altered and sometimes destroyed. Be more influential – making significant contributions to help people and projects move ahead. Gain the skills to increase your interpersonal effectiveness up, down and across your organization, as well as with customers and suppliers outside the company.

Wed., Sept. 17, 8:30am-4pmInstructor: Dave MergesEarly Bird: $345 (register by Sept. 3)Fee: $395CEUs: 0.7Program No. 5050-7202

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I look forward to every class because I gain a different perspective on myself and how to utilize my new skills at work.

-- Emily Kasper, Emerging Leaders

Certificate Participant

17

Essentials of LeadershipBuild a solid foundation for your high-level leadership role by learning what true leaders have in common and how they create an engaged team that follows them passionately. Explore historical and current approaches to leadership in order to identify your strengths and development opportunities. Develop the essential skills that every high-level leader must have!

Tue.-Wed., Aug. 26-27, 8:30am-4pm Instructor: Dave Merges Early Bird: $845 (register by Aug. 12)Fee: $895 CEUs: 1.4 Program No. 5050-7197

Finance for Nonfinancials - Advanced Strengthen your business acumen and master financial tools used in business today. Leave equipped to speak the language of accounting and finance with your colleagues and evaluate alternatives that add to your company’s success.

Fri., Nov. 7, 8:30am-4pmInstructor: Kathleen VillarsEarly Bird: $345 (register by Oct. 24)Fee: $395CEUs: 0.7Program No. 5050-7178

Innovation: Leadership and ToolsInnovation is not just about doing the same things better; it’s about doing something differently. Increase the efficiency or productivity of business operations, and encourage the emergence of new markets through innovation. Uncover the use of better methods and novel ideas to apply at your own organization.

2 Fri., Oct. 24-31, 8:30am-4pm Instructor: Dan Steininger Early Bird: $845 (register by Oct. 14)Fee: $895 CEUs: 1.4 Program No. 5050-7206

Other Core:Creating and Leading Accountable Teams see pg. 23

ELECTIVES

Coaching Skills for LeadersThomas Leonard, founder of the business coaching concept, taught that “every coach needs a coach.” Experience coaching and being coached, while practicing the core needs of any team: having a purpose/vision and aligned passions. Return to work as a leader, ready to coach team members so that they have coaching experiences and can then do peer coaching, helping the team to build emotional intelligence and stay focused and accountable.

Wed.-Thu., Nov. 19-20, 8:30am-4pmInstructors: Eric Coryell, Patricia ClasonEarly Bird: $845 (register by Nov. 5)Fee: $895 CEUs: 1.4Program No. 5050-7205

Decision MakingA leader may have all the skills necessary to engage their workforce, manage their finances and operate their business, but if they make poor decisions, nothing else matters. Fortunately, decision making is a skill that can be learned. Learn an effective process that will enable you to avoid the hidden traps of decision making, determine the appropriate person to make the decision and arrive at a business decision that implements company strategies.

Tue., Nov. 11, 8:30am-4pmInstructor: Dave MergesEarly Bird: $345 (register by Oct. 28)Fee: $395CEUs: 0.7Program No. 5050-7268

Managing Relationship-Based TeamsGet a framework for creating an environment where teams are able to meet or exceed the requirements of your organization. In a radically new global economy, it is imperative that everyone participate actively to create teams where relationships are created, managed and sustained regardless of where the team is located. Co-locating team members isn’t always possible, but creating a relationship-based team is not only possible it’s essential.

Thu.-Fri., Oct. 16-17, 8:30am-4pmInstructor: Sandra HoskinsEarly Bird: $845 (register by Oct. 2)Fee: $895CEUs: 1.4Program No. 5050-7176

Managing Today’s Technical ProfessionalDo you know what motivates your technical staff? Discover how to match management strategies and techniques with the needs of a technical workforce. As individuals in large technical organizations and specialists within particular functions, technical professionals play a vital role in today’s business success. Managing this group requires understanding what is critical to these individuals and using techniques to best motivate them for outstanding performance.

Wed., Oct. 15, 8:30am-4pmInstructor: Alan PattersonEarly Bird: $345 (register by Oct. 2)Fee: $395 CEUs: 0.7Program No. 5050-7181

Other Electives:Fundamentals of Organizational Development and Change Management, see pg. 11

Managem

entDevelopm

ent



MARKETING & TECHNOLOGYuwm.edu/sce-MarketingTech 414-227-3208, Pam Nellen

DIGITAL MARKETING

Digital Marketing Certificate

One of the biggest challenges companies face today is finding Digital Marketing professionals that can create data-driven, integrated strategies that attract customers and grow their business. Digitize your marketing skills today! Learn from industry experts through hands-on, interactive exercises, yielding deliverables you can take to your management team. Visit uwm.edu/sce-digital for full certificate and curriculum details, covering:

• Foundations of Effective Digital Marketing

• Building an Effective Digital Content Strategy

• Digital Analytics Strategy: A Structured Approach to Measuring, Interpreting and Reporting Data

• Reaching Your Target Audience Through Paid Media

• Marketing Automation & Personalization Technology

• Writing Web Content That Works• Search Engine Optimization• Social Media Content Production and

Syndication, Listening and Monitoring Strategies, and Social Media Analytics

• Google Analytics• Graphic Design• Web Design

SOCIAL MEDIA

Social Media Manager Certificate :As an individual responsible for the strategic planning, alignment and integration of social media within your organization, learn to deliver social media strategy and create content roadmaps and measurement frameworks that successfully align. Visit sce-social.uwm.edu for full certificate and curriculum details, focused on:

• Identifying business opportunities that social media can support

• Aligning social media efforts to organizational goals

• Delivering a social media strategy• Integrating social media into the

business with content roadmaps and measurement frameworks

Earn the certificate by completing six courses online over 12 weeks.

:Mon., Sept. 22-Sun., Dec. 14 Instructor: Jamey Shiels Fee: $2499 CEUs: 4.2Program No. 5026-7484OR:Mon., Mar. 2-Sun., May 24, 2015 Program No. 5026-7482

Note: The courses below are not part of the Social Media Manager Certificate

and can be taken individually.

Creating a Social Media Content Plan for your Organization - Content Production and Syndication :Better understand how content is driven by business goals and objectives and best practices for developing and organizing your organizations content. This course also focuses on the process of social media content production and syndication.

:Mon., Sept. 22- Sun., Oct. 5Instructor: Jamey Shiels Fee: $429CEUs: 0.7 Program No. 5026-7485

Listening and Monitoring Strategies for Social Media

:Learn how to create and leverage a social media listening program to help your organization understand online activity. The program will explore setting up keywords for listening programs, response frameworks and how to align and set SMART goals and objectives.

: Sun., Oct. 13- Sun., Oct. 26Instructor: Jamey ShielsFee: $429CEUs: 0.7Program No. 5026-7486

Social Media Analytics - Tracking, Measuring and Reporting

: Learn the development of focused tracking materials that capture platform performance and reporting needs for a successful measurement program. Explore development of process and documentation to capture KPI’s (key performance indicators) and performance data.

:Mon., Dec. 1-Sun., Dec.14Instructor: Jamey ShielsFee: $429CEUs: 0.7Program No. 5026-7487


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“

WEB DESIGN & DEVELOPMENT

Web Design CertificateBusinesses want to engage their customers with flawless online experiences. This is why our web design curriculum is focused on teaching you to create designs that are accessible, visually appealing, cross-browser and device compatible, and follow design and development best practices. Visit sce-internet.uwm.edu for full certificate and course details.

Earn the certificate by completing seven core and three elective courses in as little as 12 months (not to exceed four years). Courses can also be taken individually. See more information online.

Web Development CertificateOur web development courses focus on creating end-to-end solutions including database/data storage, server-side programming, cross-browser and cross-device rendering, and interactivity. Learn to implement best practices and standards, search engine optimization and to create mobile-ready sites. Visit sce-internet.uwm.edu for full certificate and course details.

Earn the certificate by completing nine core courses and one elective in as little as 12 months. Courses can also be taken individually. See more information online.

Advanced Web Skills CertificateFor those already in the fields of web design and development, the Advanced Web Certificate provides an extension and boost to your current skill set. Courses focus on advanced scripting, managing web projects, web security and database design. Visit sce-internet.uwm.edu for full certificate and course details.

Earn the certificate by completing six core courses and two electives in as little as 12 months. Courses can also be taken individually. See more information online.

Adobe Photoshop - BasicsReceive an introduction to the many powerful image editing tools available in Adobe Photoshop. Learn how to use the core tools, and explore the basics of working with images and layers to produce sophisticated graphics for web and print.

Thu., Oct. 16, 8:30am-4:30pm Instructors: Shelly RosenquistFee: $324 CEUs:0.7 Program No. 5026-7426

Adobe Photoshop - AdvancedDiscover the powerful imaging and editing features of Adobe Photoshop. Learn how to work with multiple layers by creating groups, and gain knowledge of blending modes, smart objects and layer comps. A more extensive chapter on working with color will be covered, as well as the use of masks, vector layers, shapes and paths. Touch on creative image effects such as warping, liquefy and smart filters.

Tue., Nov. 11, 8:30am-4:30pm Instructor: Shelly Rosenquist Fee: $324 CEUs:0.7 Program No. 5026-7425

Marketing

& Technology

In the constantly changing field of social media, it’s so important to keep your skills fresh to stay current in the market. Everything I learned in this certificate program I’ve immediately applied to my career.

-- Danielle Creapeau, Social Media

Certificate Graduate


Cascading Style Sheets Part ICascading Style Sheets (CSS) are important for dynamic web pages. Web Accessibility Initiative uses them for improving access for those with disabilities. New versions of HTML and XML will continue to use them in the future. Learn how to separate style from structure within an HTML document.

Sat., Oct. 25, 8:30am-4:30pm Instructor: Steve Robinson Fee: $324 CEUs:0.7 Program No. 5071-7455

Cascading Style Sheets Part IIThis course provides basic skills in HTML and CSS; and explores the advanced design techniques possible using style. By focusing on practical, real-world examples, it investigates user design strategies that can be applied to almost any site. With a special focus on browser compatibility, the course teaches what’s possible - and what’s risky - using CSS. The advanced designer gains a real hands-on appreciation for the potential of style-enhanced design.

Sat., Jan. 10, 2015, 8:30am-4:30pm Instructor: Steve Robinson Fee: $324 CEUs:0.7 Program No. 5071-7451 ORSat., May 2, 2015, 8:30am-4:30pm Program No. 5071-7443

Database Programming for the WebMake use of open-source web development tools to learn best practices that make front-end web pages interact with a back-end database and help you to further interact with your website visitors.

Thu., Mar. 19, 2015, 8:30am-4:30pm Instructor: Hemendra Chonkar Fee: $324 CEUs: 0.7 Program No. 5071-7466

Fundamentals of Web SecurityOur lives are becoming increasingly digitized and connected. More and more information is accessible from the web and the need to protect sensitive data is extremely important. However, the difficulty in protecting such data has grown exponentially. Although it is not possible to achieve “absolute security”, there are protection measures which allow organizations to significantly reduce the web security risks they face. This course is an introduction to basic security measures.

Tue., May 12, 2015, 8:30am-4:30pm Instructor: Ilya Shtein Fee: $324 CEUs: 0.7 Program No. 5071-7377

HTML Part ILearn how to use HTML code to create basic web pages with formatted text, images and links. This course also teaches how to edit more complicated web pages and explores the construction of HTML as a language and how to work more efficiently.

Sat., Oct. 4, 8:30am-4:30pm Instructor: Terry Zimmer Fee: $324 CEUs:0.7 Program No. 5071-7454 ORSat., Feb. 14, 2015, 8:30am-4:30pm Program No. 5071-7448

HTML Part IIAdvance your skill set with intermediate HTML techniques for better page organization and enhanced communication. Discover the importance of navigation, adapting information for the web and creating logical flow throughout a site.

Sat., Dec. 6, 8:30am-4:30pm Instructor: Terry Zimmer Fee: $324 CEUs:0.7 Program No. 5071-7453 ORSat., Apr. 18, 2015, 8:30am-4:30pm Program No. 5071-7445

HTML5HTML5 introduces a new way of thinking about designing web pages. Discover several advanced features and the ability to design web pages that work on different browsers. Get introduced to the next generation of HTML and discover how it can improve an organization’s web presence. Learn how to make your web pages mobile-ready.

Tue., Jan. 27, 2015, 8:30am-4:30pm Instructor: Terry Zimmer Fee: $324 CEUs:0.7 Program No. 5071-7424 ORSat., June 27, 2015, 8:30am-4:30pm Program No. 5071-7421

HTML5 APIsThis is the second in a two-part series of HTML5 courses. Get introduced to HTML5’s associated technologies, allowing developers to create more powerful pages across multiple kinds of browsers, improving web presence and making web pages mobile-ready. Throughout the course, you’ll build skills based on prior HTML and CSS knowledge. Most appropriate for developers, some coursework or experience with JavaScript is required for this course.

Tue., Mar. 10, 2015, 8:30am-4:30pm Instructor: Terry Zimmer Fee: $324 CEUs: 0.7 Program No. 5071-7462

Introduction to Internet Architecture and TechnologiesLearn basic technical concepts and services that make the Internet work. Explore “behind the screens” when connecting to and using the Internet, key standards, services and protocols that make communication possible.

Sat., Sept. 20, 8:30am-4:30pm Instructor: Steve Robinson Fee: $324 CEUs: 0.7 Program No. 5071-7457 ORSat., Jan. 24, 2015, 8:30am-4:30pm Program No. 5071-7450


JavaScript Programming - Part IGet an introduction to using a client-side scripting language for browsers, and the basic programming constructs in JavaScript. The course prepares you to begin maintaining basic JavaScript objects and routines on a standard web page.

Sat., Jan. 31, 2015, 8:30am-4:30pm Instructor: Terry Zimmer Fee: $324 CEUs: 0.7 Program No. 5071-7449 ORSat., May 16, 2015, 8:30am-4:30pm Program No. 5071-7460

JavaScript Programming - Part II

This is the second course in a two part series of JavaScript courses. Together, the two courses prepare you to begin maintaining basic JavaScript objects and routines on a standard web page. Part I must be completed before this course.

Sat., Feb. 7, 2015, 8:30am-4:30pm Instructor: Terry Zimmer Fee: $324 CEUs: 0.7 Program No. 5071-77461ORSat., June 6, 2015, 8:30am-4:30pm Program No. 5071-7429

JavaScript Programming - AdvancedThis course is focused on advanced programming for JavaScript. Students should have a technical interest and aptitude, a strong programming background and be able to understand complex programming concepts quickly. The goal of this course is to help students become proficient with the tools and techniques used to develop and debug complex JavaScript programs.

Tue., Apr. 14, 2015, 8:30am-4:30pm Instructor: Joshua Gall Fee: $324 CEUs: 0.7 Program No. 5071-7383

jQuery ProgrammingjQuery is a lightweight JavaScript library. Learn how jQuery simplifies the complicated tasks that otherwise require many lines of JavaScript code and gives the developer a clean and simple, but feature rich programming interface.

Tue., Apr. 28, 2015, 8:30am-4:30pm Instructor: Ilya Shtein Fee: $324 CEUs: 0.7 Program No. 5071-7381

Managing Projects for Web, Mobile Web and Native Smart Phone App DevelopmentThis course covers the process of planning and managing web, mobile web or native app development projects through the stages of initiation, requirements, implementation and deployment.

Fri., Apr. 17, 2015, 8:30am-4:30pm Instructor: Rachel Rieck Fee: $324CEUs: 0.7 Program No. 5071-7382

Responsive DesignMore people than ever before are buying and using smartphones and tablets to stay connected and make online purchases. It is imperative that web design accommodates this and is programmed to deliver the best user experience. Focus on the basics of responsive design and cover user interface design for mobile web, iPhone and Android apps.

Fri., Feb. 27, 2015, 8:30am-4:30pm Instructor: Matt Friedel Fee: $324 CEUs: 0.7 Program No. 5071-7387

SEO (Search Engine Optimization) - Definitive Guide to Higher RatingsLearn the latest techniques for getting more traffic to your website and increasing your company’s bottom line. With new updates each time the course is offered, you get a fresh perspective every time you enroll so that you can stay on top of all of the latest SEO strategies.

Thu., Dec. 4, 8:30am-4:30pm Instructor: Scott Lovy Fee: $349 CEUs: 0.7 Program No. 5026-7391

User Experience for the Web

Creating a positive user experience is one of the most important aspects of designing for the Web. Begin with a firm understanding of your users, a user-centered design approach and how to build a site that contains content and interactions that are both intuitive and enjoyable.

Sat., Nov. 15, 8:30am-4:30pm Instructors: Roger TheodosFee: $324 CEUs: 0.7 Program No. 5071-7392 ORSat., Mar. 21, 2015, 8:30am-4:30pm Program No. 5071-7386

Website Design for Mobile DevicesWith the ever-increasing popularity of web-enabled portable devices, it’s important to know how to create sites for mobile devices. Utilize the latest tools and methods to build mobile websites, and identify their benefits as well as their distinguishing characteristics.

Fri., Feb. 6, 2015, 8:30am-4:30pm Instructor: Matt Friedel Fee: $324CEUs: 0.7 Program No. 5071-7369

Marketing

& Technology


““

EARN PDUs NO LIMIT

PMP, PMBOK and the PMI RegisteredEducation Provider logo are registered marks of the Project Management Institute.

SCE is a Registered Education Provider with the Project Management Institute (PMI®). Our courses fully support A Guide to the Project Management Body of Knowledge (PMBOK® Guide), which entitles you to receive PDUs.

PROJECT MANAGEMENTsce-PM.uwm.edu 414-227-3311, Anne O’Meara

Project Management CertificateUnderstanding and practicing the skills to manage projects successfully is critical in all work environments. No matter which field you’re in, careful planning and execution are critical for successful outcomes of projects. Gain the skills to work within time, quality, cost and technical constraints while focusing on your customers’ real needs. Visit sce-PM.uwm.edu for full list of courses and certificate details.

Earn the certificate by completing 14 days of courses in as little as eight months. Most courses are two days. Choose from face-to-face and online formats. Courses can also be taken without pursuit of a certificate.

Courses include, but are not limited to:

• Project Management Foundations• Agile Project Management• Building and Improving Project

Team Functionality• Critical Thinking: Business Analysis

and Decision-Making Strategies• Estimating, Scheduling and Managing

Project Performance• PMP® Exam Review/Implementing

a Project Management Discipline• Managing Project Risks

Project Management Certificate: Online Track :A busy work schedule can make it difficult to attend professional develop-ment courses. The Project Management Certificate: Online Track provides the flexibility and convenience of attending class online from any location. Learn with other professionals in this instructor-led, asynchronous program. Visit sce-PM.uwm.edu for full certificate and course details.

Earn the certificate by completing six consecutive courses online in just over six months. Courses can also be taken individually.

Courses in the online certificate track are consecutive, and each lasts four to five weeks:

• Project Management Foundations• Estimating, Scheduling and Managing

Project Performance• Empowering Project Teams:

Facilitating Communication and Collaboration

• Managing Project Risks• Managing Multiple Projects• Managing Project Scope

and the Impact of Change

NEXT ONLINE TRACKS BEGIN ON SEPTEMBER 15.

I was highly encouraged by my company to attend the School of Continuing Education’s project management courses to help strengthen my skills. The instructors are not just presenters, they are professionals with real world examples that you can take back to your team. My UWM experience was phenomenal and inspiring!

-- Diana Rivera, Project Management

Certificate


SMALL BUSINESS DEVELOPMENT CENTERsce-SBDC.uwm.edu 414-227-3240, Jason Mueller

SBDC – Helping Start and Grow Small Businesses

For 30 years the SBDC has worked with new entrepreneurs to turn ideas into viable business concepts, and with established businesses to improve their performance. We champion entrepreneurial success through business counseling and educational programs developed at local, regional and statewide levels to support Wisconsin small business creation and growth.

First Steps to Starting a BusinessLearn the most important elements to starting a business and how to avoid common mistakes. Get your questions answered, discuss concerns and network with other new entrepreneurs. Begin working on your business concept in class, and leave with a wealth of information and resources.

This course is offered monthly at SCE and other locations. Please visit sce-SBDC.uwm.edu for dates and times.

Entrepreneurial Training ProgramThe Entrepreneurial Training Program (ETP) offered by the Wisconsin SBDC provides the tools you need for business idea testing and business model improvement. The ETP program is a 12 week course that shows you how to quickly develop an investment-ready business plan, appeal to more customers, and answer the question “Will people buy my product/service?”

12 Tue., Sept. 2-Nov. 18, 6-8:30pm Instructor: Mary Pangman Schmitt Fee: $1000 ($750 grant from WEDC upon completion of program requirements) Program No. 5125-6660

Lean StartNow is the time to shift gears in launching your idea. Are you ready to figure out what problem you’re solving and for whom? Learn how to use the Business Canvas process to creatively get your ideas down on paper and form your business idea. Bring planning and research together to efficiently gather the market data you need, and make the best use of your time and resources.

Thu., Oct. 16, 6-9pmInstructor: Mary Pangman SchmittFee: $49Program No. 5125-6643

TEAM EFFECTIVENESSsce-team.uwm.edu 414-227-3219, Jan Allen

Team Effectiveness CertificateThe importance of teamwork across departments and organizations cannot be emphasized enough. Good teamwork reduces waste, improves morale and sets your organization up for a better future. Increase team efficiency and plan your next strategic move for higher productivity, communication and accountability. Visit sce-team.uwm.edu for full certificate and course details.

Earn the certificate by completing all four courses in as little as 18 months (not to exceed three years). First program must be Creating and Leading Account-able Teams. Courses can also be taken individually.

Creating and Leading Accountable TeamsOur ability to connect to a group is a requirement for human survival. Behavior in a group setting is driven by our fear of separation. Understand the six conditions that must exist for a highly functional team to succeed.

Wed., Oct. 15, 8:30am-4pm Instructor: Eric Coryell Early Bird: $345 (register by Oct. 1)Fee: $395 CEUs: 0.7 Program No. 5050-7180

Funded in part through a cooperative agreement with the U.S. Small Business Administration.

Reasonable accommodations for persons with disabilities will be made if requested at least

two weeks in advance.

Contact Jason Mueller, 161 W. Wisconsin Ave., Ste. 6000 or 414-227-3129

to make arrangements.

Team

EffectivenessSBDC

Project M

anagement


Goals and Measurements, and Facilitation SkillsA team needs to know its purpose, how to measure performance and how each member contributes. Learn how to bring all of this together, and get a team to start effectively problem-solving so that when they are not hitting their measures they can get back on track.

Thu., Oct. 30, 8:30am-Noon Instructor: Eric Coryell Early Bird: $145 (register by Oct.16)Fee: $195 CEUs: 0.4 Program No. 5050-7183

Leading Teams - From Leader to CoachIncrease your threshold for losing control and managing anxiety while coaching your team to success. Finding the combination of leadership and structure is among the biggest of challenges in business today. Learn how to come to a clear understanding of your own core purpose and values to lead successfully.

Thu., Oct. 16, 8:30am-4pm Instructor: Eric Coryell Early Bird: $345 (register by Oct. 2)Fee: $395 CEUs: 0.7 Program No. 5050-7188

Real Issue ConversationsReal issue conversations are about anything that affects your team’s ability to be successful. They are usually anxiety-producing and are often avoided altogether. Learn how to identify the real issues on your teams, and how to have productive conversations that produce real resolutions.

Wed., Oct. 29, 8:30am-4pm Instructor: Eric Coryell Early Bird: $345 (register by Oct. 15)Fee: $395 CEUs: 0.7 Program No. 5050-7179

WOMEN’S LEADERSHIP sce.women.uwm.edu 414-227-3219, Jan Allen 414-227-3216, Mary Piwaron

2015 Women Leaders ConferenceBack by popular demand, the 6th Annual Women Leaders Conference returns for a day of inspiring education. The March 20 event celebrates women who have pioneered their fields and uncovers their proven methods for success. Attendees learn from accomplished women, discover how to harness that energy to empower themselves while networking with over 400 like-minded professionals!

Fri., Mar. 20, 9am-5pmLocation: Pfister HotelFee: $359

For complete conference details, visit sce-WomenLeaders.uwm.edu.

Save $200 - Team Effectiveness Certificate Combo PackageRegister for Creating and Leading Accountable Teams; Goals and Measurements, and Facilitation Skills; Leading Teams - From Leader to Coach; and Real Issue Conversations at the same time.

Visit sce-team.uwm.edu for details.

6THANNUAL

WomenLEADERSCONFERENCE

MARCH 20, 2015


CUSTOMIZED TRAINING

SOLUTIONSTraining Customized to Your BusinessGive your employees high-quality, relevant training that provides immediate on-the-job impact. Our customized training solutions are designed around your organization’s goals and objectives, processes and procedures, and industry and culture.

Customized training not only arms your employees with the skills to improve performance and deliver results, it also elevates morale by demonstrating your commitment to their success.

Onsite training helps you:

CONTAIN COSTS by eliminating or reducing travel, food and lodging expenses.

MAXIMIZE CONVENIENCE by choosing your optimal dates, times and location.

SAVE TIME with staff spending fewer hours away from work.

BUILD TEAMWORK through group brainstorming and shared learning experiences.

CUSTOM TAILOR CONTENT to your needs to accomplish specific organizational objectives. Or, use the curriculum as-is.

If your organization has a group of individuals that needs training, our customized solution can be delivered at your location. Our professionals work with you to design a program that meets your organization’s specific needs.

For more information contact Rachelle Perotto at 414-227-3243 or [email protected].

SCE-CUSTOMIZED.UWM.EDU

Wom

en’s Leadership

Team

EffectivenessCustom

ized Training

26

PROFESSIONAL DEVELOPMENTBusiness & Management

Early Childhood

Engineering

Human Services

Marketing & Technology

Nonprofit Management

Public Administration

Project Management & Business Analysis

Water Technology

PERSONAL ENRICHMENTCollege for Kids/College for Teens

Educational Travel & Tours

Languages

Osher Lifelong Learning Institute

Performing Arts

COMMUNITY ENGAGEMENTCenter for Transportation Education & Development

Center for Urban Community Development

Center for Workforce Development

Employment & Training Institute

Youth Work Learning Center

5

95+

SCE.UWM.EDU

COLLEGE FOR KIDS

OSHER LIFELONG LEARNING

INSTITUTEAges 50+

Ages 5-18

27

DOWNTOWN CONVENIENCE WITHOUT THE DOWNTOWN PRICE.Host your next meeting, training or conference right in the heart of Milwaukee – and let SCE take care of the details. With rooms to suit 2 to 170 guests, registration services, catering, parking and event-planning support, we’re more

than full-service, and you get it all for less.

THE SCHOOL OF CONTINUING EDUCATION

CONFERENCECENTER

sce-ConferenceCenter.uwm.eduIn Partnership with UW-Extension. No Wisconsin tax dollars were used in the printing of this publication.

GENERAL INFORMATION

ATTENTION MILITARY SPOUSES

Did you know you may be eligible for up to $4,000 through the MyCAA program? Qualified military spouses can use the funds toward completing a certificate program at SCE. To learn more, contact Rob Bodart at 414-227-3370 or [email protected].

Support lifelong learning.Visit sce.uwm.edu

and click “Give to SCE”

HOW TO ENROLLEnrolling for School of Continuing Education courses is quick and easy! Select the option most convenient for you. Please include the message code and keycode, located to the left of your name on the back cover of this catalog, with your registration.

Where to Stay Visit sce-hotels.uwm.edu for an abundance of nearby lodging and entertainment options.

Program Cancellations/Refunds A full refund is issued to program participants if the School of Continuing Education cancels a program for any reason. Participant withdrawals made at least two weeks (14 days) prior to the start of a program can receive a 100% refund. When a participant withdraws less than two weeks prior to the program start, participants may have their fees transferred one time to any currently available program, otherwise participants will receive a refund minus a 20% administrative fee. For programs with a fee of $35 or less, no refund will be given, if a participant withdraws within two weeks of the start date. Once a program has begun, refunds are no longer issued.

ONLINEsce-registration.uwm.edu

PHONE8am-5pm (Central) M-F414-227-3200 – Direct800-222-3623 – Toll Free

MAILMail web form to: Noncredit RegistrationUW–MilwaukeeDrawer No. 491Milwaukee, WI 53293-0491

CUSTOMIZEDRachelle Perotto, Program Director 414-227-3243 [email protected]

IN-PERSONAdvance Registration Only Visit the School of Continuing Education at161 W. Wisconsin Ave., 6th Flr. Milwaukee, WIPlankinton Bldg. adjacent to the Shops of Grand Avenue8am-5pm (Central) M-F

!DON’T FORGET TO USE

MESSAGE CODEAP-21-14-C

WHEN REGISTERING.

We make lifelong learningmore lively.Extend your UWM SCE education beyond the classroom! Connect with us on our array of social media pages, and join a powerful network of like-minded professionals. We’ll keep you posted on deals, discounts, giveaways and insider info on the topics that matter most to you.

Connect with us today at sce-connect.uwm.edu

Discover the Possibilities. With more than 1,500 professional development and personal enrichment programs to choose from, learning opportunities abound at the SCE. Request printed

and electronic program materials based on your interests at sce-KeepMePosted.uwm.edu.

Check UsOut Online

Message Code: AP-21-14-C

161 W. Wisconsin Ave., Ste., 6000Milwaukee, WI 53203-2602

Your Message Code:

Your Keycode:

DON’T FORGET TO USE THESECODES WHEN REGISTERING!

WPDF

AP-21-14-W

UW-Milwaukee Fall 2014 Business Programs Catalog

Documents

Transcript of UW-Milwaukee Fall 2014 Business Programs Catalog