UW-Milwaukee Spring 2012 Business Programs Catalog

BUSINESS PROGRAMSSPRING 2012

sce-business.uwm.edu

Business Acumen I Business Communication I Human ResourcesManagement Development I Team Effectiveness

2

Managing the spectrum of your professional responsibilitiesand goals requires you to constantly fine-tune your skills. Thisspring, be sure to illuminate a new roadmap to success at theUWM School of Continuing Education.

Choose a course based on your area of interest or based on acertificate track. Courses are offered in a variety of convenientformats to fit every style. All are led by impressively qualifiedinstructors who share their unique real-world insights.

Highlights include:

1. Business Acumen Certificate. Establish a strong foundation in strategy building, finance, and an ability to build successful teams to obtain maximumresults – no matter what your professional level.

2. Business Communication Certificate. Improve your written, spoken and interpersonal communication skills to help pursue a new position or promotion.

3. Human Resources Certificate. Create a productive, happy workforce, while focusing on big picture issues to optimize your workforce.

4. Management Competencies. Unlock your management potential and bringout the best in your staff.

5. Team Effectiveness Certificate. Increase team efficiency and plan your nextstrategic move for higher productivity, communication and accountability.

6. Professional Women’s Series. Build strong female leaders, and focus on professional issues specific to women.

Sincerely,

Jan Allen, Business and Management Director414-227-3219 | [email protected]

Illuminate Your Career Path

3sce-business.uwm.edu | 414-227-3219 | [email protected]

Managem

entDevelopm

entTeam

EffectivenessWom

en’sLeadership

BusinessAcum

enBusiness

Communication

Human

Resources

TABLE OF CONTENTSRoAdMAP To SuCCESS

BUSInESS ACUMEn ........................................................................ 6

BUSInESS CoMMUnICATIon .......................................................... 10

HUMAn RESoURCES...................................................................... 15

MAnAgEMEnT DEvEloPMEnT ........................................................ 18

TEAM EffECTIvEnESS.................................................................... 22

WoMEn’S lEADERSHIP .................................................................. 24

GEnERAl infoRMATion

Register.............................................................................................. 27

Skill Enhancement .............................................................................. 27

Customized Training ............................................................................ 27

future Programs - Save the Date .......................................................... 27

Center for the Study of the Workplace .................................................. 27

OUR INSTRUCTORSThe School of Continuing Education's faculty and professionals offer education, research and professionaldevelopment for individuals and organizations locally and nationally. Adjunct faculty are drawn from business,the professions, engineering, government and the arts. Participants benefit from their frontline business experience, solid academic credentials and proven teaching and training expertise.

Professionals at the School of Continuing Education work with clients to design technical and managementtraining that meets an organization's very specific needs and can provide opportunities for team-building, employee feedback and strategic planning.

4 SCE | Conveniently Located Downtown

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ROADMAP TO SUCCESSTake a course from each track in the spectrum to customize your needs or begin your path towards a certificate in one of the following areas. Please see the web for specific information regarding each certificate track.

• Business Acumen: Earn the certificate by completing five core programs plus two elective in three years. (sce-business.uwm.edu)

• Business Communication: Earn the certificate by completingfour core courses, three electives and the capstone course in three years. (sce-communication.uwm.edu)

• Management Competencies: Earn the certificate by completing 10 trainingdays within three years. (sce-mgmt.uwm.edu )

• Human Resources: Earn the certificate by completing eight days of trainingwithin three years. (sce-hr.uwm.edu)

• Team Effectiveness: Earn the certificate by completing all four programs within three years. first program must be Creating and leading AccountableTeams. (sce-mgmt.uwm.edu)

The certificate track is listed next to each course in the roadmap.

• BA - Business Acumen Certificate

• BC - Business Communication Certificate

• MC - Management Competencies Certificate

• HR - Human Resources Certificate

• TE - Team Effectiveness Certificate


BusinessAcumen

BusinessCommunication

Human Resources

Management Development

Team Effectiveness

Women’s Leadership

Emotional Intelligence I

(BA, BC or MC) - P. 8

Business Writing: Editing and Revising

(BC) - P. 12

Applied Compensation

System Engineering(HR or MC) - P. 17

Developing Tomorrow's

leaders Today(BA, HR or MC) - P. 22

Creating and leadingAccountable Teams

(TE, MC, or BA - Core) - P. 22

Accept It or ChangeIt: Strategies forAchieving Work/

life Balance - P. 24

Emotional Intelligence II(BA, MC or

BC - Core) - P. 8

Business Writing:nuts and Bolts

(BC) - P. 11

Competency Modeling

(HR or MC) - P. 17

Essential Skills for Supervisors

(BA or MC) - P. 20

goals and Measurements - facilitation Skills(TE or MC) - P. 24

Women leaders Conference - P. 25

Emotional Intelligence: The Ultimate Stress Buster

(BA or MC) - P. 9

Business Writing:The Big Picture

(BC - Core) - P. 10

Justifying Telecommuting

(HR) - P. 16

Handling DifficultConversations


leading Teams - from leader

to Coach(TE or MC) - P. 23

Confident and Courageous

Communications - P. 25

finance for nonfinancials -

Advanced(BA) - P. 6

Effective Interpersonal

Communication(BA - Core or

BC - Core) - P. 14

Society for Human Resource

Management learning System

PHR/SPHR (HR) - P. 15

Making the Shift from Technical

Expert to organizational leader

(BA or MC) - P. 19

Real Issue Conversations

(TE or MC) - P. 23

Strategies for Working in a

Traditional, Male-Dominated Work

Environment - P. 26

finance Skills for nonfinancial

Managers(BA - Core) - P. 6

facilitating Difficult Meetings (BA or BC) - P. 14

Unite and Ignite(HR or MC) - P. 18

Managing Change

(BA - Core) - P. 21

Mentor Meet-Up - P. 26

from Conflict to Resolution

(BA) - P. 7

I-Skills Zone - AdvancedCommunication


Use and Abuse ofComputers in the

Workplace(HR) - P. 15

ManagingMillenials

(HR or MC) - P. 19

Influence Without Authority (BA) - P. 7

People Are Dying To Be Heard -

listening Skills(BA or BC) - P. 12

The Use of SocialMedia in the

Workplace: Risks and liability(HR) - P. 16

Managing Today'sTechnical

Professional(BA or MC) - P. 21

negotiationSkills

(BA - Core) - P. 9

Powerful Presentations

(BC) - P. 13

The Coach Approach

(BA or MC) - P. 18

Small-groupCoaching on

Public Speaking (BC - Core) - P. 10

Technical Writing That Improves Performance(BC) - P. 11

ROADMAP

CERTIFICATE TRACK

BA - Business Acumen Certificate

BC - Business Communication Certificate

MC - Management Competencies Certificate

HR - Human Resources Certificate

TE - Team Effectiveness Certificate


BUSINESSACUMENFinance Skills for NonfinancialManagers (BA - Core Course)

As a manager, you need to make business decisionsthat affect the bottom line. Understand the accountingprocess and enhance your ability to forecast financialperformance. learn how to spot trends and study yourcompetition with a keener eye. This program helps youbecome more effective in your organization becauseyou will be able to participate at a higher level instrategic planning and decision making.

Program highlights:• Understand the four financial statements – balance

sheet, income statement, cash flow statement, and internal management reports

• Know what bankers, IRS agents, investors, and managers see when they read balance sheets, income statements, and statements of cash flow

• Discover why everything has a financial impact – productivity, profitability, efficiency, quality, responsiveness, change and customer service

You will learn to:• Read and analyze financial statements

• Present your ideas using sound financial principles

• Make intelligent financial decisions and understand the financial impact of your ideas

• focus on the numbers that matter most

Mon.-Tue., Mar. 19-20, 8:30am-4pmInstructor: Kathleen S. VillarsFee: $895/$845 for two or more from the same organizationCEUs: 1.3/PDUs: 13Program No. 5050-3690

Finance for Nonfinancials - Advanced (BA)

Strengthen your business acumen and master financial tools used in business today. leaveequipped to speak with your financial colleagues and evaluate alternatives that add to your company'seconomic success.

Program highlights:• Discover the benefits to a Balanced Scorecard approach

to performance measurement (public and private sector)

• Examine the use of business cases in projects – phasing, measuring, estimating, benefits, RoI, break-even and payback

• Understand the decisions that take place with the Annual Planning Process – operating plans, budgetingprocess and project prioritization

You will learn to:• navigate operating plans, budgeting processes and

project prioritization

• Bridge the annual plan to the strategic plan and understand how operating budgets differ from project budgets

• Identify sources of funding

• Understand the roles and responsibilities of financestaff and how to work with them

• link your organization's three-to-five-year strategyto operating plans and budgeting processes

Wed.-Thu., Mar. 21-22, 8:30am-4pmInstructor: Kathleen S. VillarsFee: $895/$845 for two or more from the same organizationCEUs: 1.3Program No. 5050-3691

Make It Stick! | get it all in one week.

Register for both of these above courses, finance Skills for nonfinancial Managers and finance for nonfinancials - Advanced, and receive a 20% discount.

SCE

To Register See P. 27


BusinessAcum

en

From Conflict to Resolution:Managing and Mediating Conflict at Work (BA)

friction in the workplace can be stressful and counterproductive for everyone involved. Conflict, however, does not have to be a destructive aspect of organizational life. Discover how to recognize a widerange of conflict causes including clashes of style and of deeper values. learn how to give feedbackassertively and avoid aggressive or passive communi-cation during difficult interpersonal encounters. gaininsights into the pros and cons of compromise andcollaboration. Explore mediation skills that can beused by anyone to help individuals find solutions.

Program highlights:• learn five different approaches to conflict and

when to use them

• Manage your natural defensive reactions to conflict

• Understand the art of feedback and when not to use it

You will learn to:• Recognize both organizational and interpersonal

causes of conflict

• Strategize when to compromise, confront, avoid or collaborate

• Manage defensiveness in yourself and others when emotions run high

• Utilize advanced listening skills to encourage effective problem-solving

• give feedback without sacrificing standards or the relationship

• Mediate conflict between individuals using

Tue., Apr. 3, 8:30am-4pmInstructor: Laura V. PageFee: $395/$345 for two or more from the same organizationCEUs: 0.7Program No. 5050-3694

Influence Without Authority (BA)

The ability to exercise influence without authority isone of the most important skills an individual canmaster. getting things done in an organization oftenrequires you to exercise influence to get tasks andprojects accomplished even when you may not havethe formal authority to mandate action. Whether youare stuck in the organizational hierarchy, or on an ad hoc team, you need to be able to influence the actions of your team members to ensure the successfulcompletion of the task at hand.

Program highlights:• Assess and increase your influential power to

accomplish your objectives

• Diagnose the styles of others in order to increase your effectiveness with them

• Develop a thorough understanding of your own influencing style

You will learn to:• Understand why it’s important that you know the

working dynamics of your organization

• Identify your own personal sources and style of influencing

• leverage your personal power to get things done

• Explore the primary strategies of influence – retribution-based, rationality based and reciprocity-based

Thu., Apr. 12, 8:30am-4pmInstructor: Eric CoryellFee: $395/$345 for two or more from the same organizationCEUs: 0.7/PDUs: 7Program No. 5050-3696


Emotional Intelligence I: Dealing with Difficult People, Including Yourself!(BA, MC or BC - Core Course)

There's always one, and sometimes many, in everyworkplace. The difficult people we encounter challengeour patience, test our communication skills and seemto demand our attention, especially when we havemore important things to do. How you handle themand yourself determines whether those trying situations escalate into war or result in a peacefulresolution. learn how to identify the triggers thatmake people difficult to deal with in the workplace, improve your emotional intelligence skills, learn neutralizing communication skills and develop conflict resolution techniques.

Program highlights:• Understand your motivating factor(s) and how it

impacts your interaction with others

• Connect with what is important to others

• learn and practice “going to the balcony” and Q-tips

You will learn to:• Understand the brain, body and emotions

• Identify types of people, and recognize your fatal attractions to certain personalities

• Classify style characteristics and realize their impact on relationships

• Transform tolerating difficult people into appreciating differences

• Redefine recognition as a relationship tool

Tue.-Wed., Apr. 24-25, 8:30am-4:30pmInstructor: Patricia ClasonFee: $895/$845 for two or more from the same organizationCEUs: 1.4/PDUs: 14Program No. 5050-3697

Emotional Intelligence II:Deepening Your Emotional Intelligence Skills (BA or MC)

As a result of the sell-out attendance of our popularprogram "Emotional Intelligence: Dealing With DifficultPeople, Including Yourself!” we have developed a second tier seminar that allows participants to delvedeeper into understanding emotional intelligence. Explore emotional safety, self-efficacy, social intelligence,relationship management, and relationships in teamsand groups.

Program highlights:• Discover and internalize the six basic “brain mistakes”

• Recognize what generates emotion – emotion management

• Explore the Emotional Styles Assessment

You will learn to:• Recognize the impact of emotion on decision-making

• Increase awareness of controlling emotions and impulses when adapting to change

• Comprehend the dynamics of relationships

• Sense, understand and react to others' emotions

• Inspire and influence others while managing conflict

Thu.-Fri., Apr. 26-27, 8:30am-4:30pmInstructor: Patricia ClasonFee: $895/$845 for two or more from the same organizationCEUs: 1.4/PDUs: 14Enrollment Limit: 10 (due to one-on-one coaching)Program No. 5050-3698

BUSINESSACUMENSC

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BusinessAcum

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Emotional Intelligence: The Ultimate Stress Buster (BA or MC)

our ability to manage our emotional states is criticalto managing our day-to-day stressors and preventingburn-out. The good news is that Emotional Intelligenceis a skill that can be learned and continuously refinedand deepened. Whether we are aware of it or not, we are constantly processing emotions, using ouremotions in every decision we make and reacting to other's emotional states. Understanding how thebrain, the body and emotions interact and what wecan do to make those interactions more pleasant and productive is the main focus of this course.

Program highlights:• Complete the Personal Stress and Well-Being

assessment to determine your critical stress challenges

• learn the five domains of Emotional Intelligence andtheir relationship to stress management

• Define common emotion errors and discover how they sabotage your resourcefulness and abilities

• Identify 34 key stress symptoms and what you can do about them

You will learn to:• lighten Up with 10 tips for a more enjoyable life

• Practice tools for calming, mindfulness and equilibriumin your life, at work or at home

• Develop a plan for building skills for emotional equilibrium and decreasing stress

• laugh and enjoy learning practical tools you can put to use right away

Sat.-Sun., Apr. 21-22, Day 1: 8:30am-4:30pm; Day 2: 8:30am-3:00pm Instructor: Patricia ClasonFee: $499/$449 for two or more from the same organizationCEUs: 1.4Program No. 5050-3709

Negotiation Skills (BA - Core Course)

Today's professionals spend as much as 60 percentof their time in situations where negotiation and resolution skills are required for optimal results. This critical skills program prepares you for the daily responsibilities faced in negotiating for positive results.

Program highlights:• Recognize and practice the principle of

win-win agreement

• Ability to diagnose a negotiating situation on the spot

• Put into play the best negotiation tool…questioning and listening

You will learn to:• Use influential skills to facilitate productive and

lucrative solutions

• Understand the elements of your natural preferencesand how to leverage them and avoid potential pitfalls

• Recognize the various ways others approach negotiations and conflict and communicate effectively with them

• Apply knowledge related to the nature of conflict and the negotiation process

Tue., May 8, 8:30am-4:30pmInstructor: Rodney (Buck) HillestadFee: $395/$345 for two or more from the same organizationCEUs: 0.7Program No. 5050-3700

Meet Your InstructorRodney (Buck) Hillestad is the founder and president of a Milwaukee training and development company specializing in the design, delivery, and measurement of high-impact training programs.


BUSINESS COMMUNICATION SC

EBusiness Writing: The Big Picture (BC - Core Course)

Review strategies and techniques that promote effective workplace writing. Discover how to write formaximum effect, use direct and indirect approacheswhen appropriate, include critical information in proposals and reports and write effectively using theInternet and email. learn to edit, revise and rewrite.

Program highlights:• Understanding your purpose in written communication

• Using a checklist when writing professional emails

• Making your writing more concise

You will learn to: • Improve your writing process

• Become focused on the audience and your purpose

• Clarify your message

Wed., Feb. 1, 9am-4pmInstructor: Mariann MarisFee: $289CEUs: 0.7Program No. 8125-2016

Small-Group Coaching on Public Speaking (BC - Core Course)

learn the techniques of effective speakers and elements of great speeches, then practice them in a small group. Speeches are recorded.

Program highlights:• learn how to introduce yourself and practice

giving speeches

• Earn valuable feedback and partake in discussion

• See your improvement through videotaping sessions

You will learn to: • get to know yourself and your audience

• Prepare for a successful speech

Thu.-Fri., Feb. 16-17, 9am-4pm Instructor: Kim BeckFee: $399CEUs: 1.4Enrollment Limit: 8Program No. 8125-3020

Business Writing Combo Package - Save $150Register for all three Business Writing courses at once.

fee: $717 I Program no. 8125-2020


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Technical Writing That Improves Performance (BC)

This workshop is for technical writers, developers,product managers, training designers and content experts. If you write manuals, documentation, proposals and reports, you will benefit from this one-day session.

Program highlights:• Use illustrations and tables effectively

• organize material by purpose and audience

• learn how to simplify complex technical information

• Know the purpose of your writing before you begin

You will learn to: • Write with greater clarity and precision

• Recognize audience needs

• Edit and polish final drafts

Fri., Feb. 17, 9am-4pmInstructor: Dave ClarkFee: $289CEUs: 0.7Program No. 8125-2015

Business Writing: Nuts and Bolts (BC)

learn how to correct the most common grammaticalmistakes in business letters, emails and other documents as well as develop an understanding ofbusiness protocol. Exercises and instruction include:using the active voice when appropriate, correctlyapplying commas, semicolons and other punctuation,and remembering hard-to-spell words.

Program highlights:• Conquer the most bothersome grammar and

punctuation mistakes

• Understand verb forms and noun/verb agreement

You will learn to: • Avoid the most common grammar errors

• Use commas effectively

• Use the active voice and eliminate unnecessary words

Wed., Feb. 29, 9am-4pmInstructor: Mariann MarisFee: $289CEUs: 0.7Program No. 8125-2018



fee: $717 I Program no. 8125-2020


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BUSINESS COMMUNICATION Business Writing: Editing and Revising (BC)

learn to think like an editor and develop copy editingskills you can use at work. Discover how to proofreadfor grammar, punctuation, word usage, organizationand coherence. Explore the relationship between writing and editing. Two weeks prior to class you may submit a sample of a writing project that needsediting to [email protected].

Program highlights:• Understand the purpose of editing and revising

• learn how to proof for organization and meaning

• Comprehend various methods for grammar and punctuation

You will learn to: • Use two different methods for editing a

written document

• give and receive effective criticism on writing projects

Wed., Mar. 28, 9am-4pmInstructor: Mariann MarisFee: $289CEUs: 0.7Program No. 8125-2019

People Are Dying To Be Heard -Listening Skills (BA)

The most important facet to listening well is being inthe moment and focused entirely on the task at hand.focus is one of the keys to success and you cannotdo two things well at the same time. Harnessing effective listening skills is the cornerstone to buildinga foundation for better communication.

Program highlights:• Discover tips for better listening

• Hear someone for the first time and discover where this willingness will take you

• get people to tell their “stories”

You will learn to:• Identify the three levels of listening

• Explore the concept of uni-tasking

• Understand why listening is important to your health

• learn how to listen with an open mind

Thu., May 3, 8:30am-NoonInstructor: Ben MerensFee: $195/$150 for two or more from the same organizationCEUs: 0.4Program No. 5050-3699


fee: $717 I Program no. 8125-2020


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sce-business.uwm.edu | 414-227-3219 | [email protected]

Powerful Presentations (BC)

gain the confidence you need to deliver polished, powerful presentations and avoid common errors with PowerPoint. learn the secrets of being an effective professional presenter. This one-day program is followed by a take-home assignment andfeedback. Afternoon takes place in computer lab.

Prerequisites: Working knowledge of PowerPoint software

Program highlights:• Understand what makes PowerPoint presentations work

• Use PowerPoint to support your message, not as a crutch

• Work on your slides in class and practice your presentation

You will learn to: • Clarify your message

• Create slides that support your speech

• Prepare for your presentation and questions from the audience

Thu., May 17, 9am-4pmInstructor: Kim BeckFee: $289Program No. 8125-2022

I-Skills Zone - Advanced Communication Skills (BA, BC or MC)

learn to conduct more productive conversations and resolve differences, one-on-one and in teams,while building strong relationships throughout your organization. gain the ability to understand and communicate positive solutions to critical situations. How else will we be able to work well in a fast paced, complex, competitive and high pressure business environment?

Program highlights:• Identify what kind of “talk” you engage in the most.

And, uncover how to make a shift to more “aware talk”and “search talk”

• Develop a comfort with the “Information Wheel” – learnto assess situations accurately, develop collaborativesolutions, engage in the discovery process, and mapyour next action

• Understand the current reality of any issue

You will learn to:• Understand that your company’s culture has become

a “common collaborative human operating system”

• Conduct more productive conversations and resolve differences, one-on-one and in teams

• Build strong relationships up, down and across your organization

Wed.-Thu., May 30-31, 8:30am-4:30pmInstructors: JoAnne Brandes & Debra LakeFee: $895/$845 for two or more from the same organizationCEUs: 1.4Program No. 5050-3707

Meet Your InstructorKim Beck has an extensive background in theater, having participatedin over 60 productions, which lends well to his program specialties inpublic speaking and presentation skills.



BUSINESSCOMMUNICATION Facilitating Difficult Meetings:How to Achieve Consensus andCollaboration (BA or BC)

When a difficult decision is to be made by a group, the communication and problem solving challenges increase exponentially. As a result, groups move tocompromise too quickly and fail to combine the collective wisdom held by its members. Understandthe dynamics of group discussion and what makes a“good” decision. learn the facilitation skills needed toavoid the pitfalls of group problem solving, especiallywhen the issues are important, opinions clash andemotions run high. Discover what to do when yourgroup gets stuck in the "groan zone," and learnstrategies for fostering consensus.

Program highlights:• Understand the pros and cons of participatory

decision making

• learn the phenomena of group discussion; when people start talking and stop listening

• Recognize "false consensus" and what to do when consensus fails to develop

• leverage facilitation skills for large and small group decision making

• Review listening skills needed for effective discussion

You will Learn to:• Decide when and when not to use participatory

approaches to decision making

• Plan a meeting agenda that fosters efficient use of time

• facilitate difficult discussions while avoiding false consensus

• Use analysis tools for complex decision making

• Plan for what to do when consensus fails

• Work through road blocks, both logical and emotional

• Incorporate team building into meetings

Wed., May 23, 8:30am-4pmInstructor: Laura V. PageFee: $395/$345 for two or more from the same organizationCEUs: 0.7Program No. 5050-3706

Effective Interpersonal Communication Skills (BA - Core Course or BC - Core Course)

Although often termed a "soft" skill, communication is one of the most critical management and team effectiveness skills in any organization. Poor communication is frequently identified as the majorcause of conflict and performance problems. By exploring how the human brain processes messages,you will derive better strategies for being understoodas intended and motivate others. Discover how to give feedback effectively, listen actively and expressfeelings non-defensively in challenging conversations.

Program highlights:• Understand why misunderstandings happen and

practice skills on how to recover

• Uncover why there are defensive reactions and techniques to break down barriers

• Practice specific skills for giving constructive feedback

You will learn to:• Employ communication strategies for motivating

performance improvement

• flex your communication style to improve understanding

• Apply techniques for managing difficult moments in sensitive conversations

• listen actively when it's difficult to do so

• overcome perceptual and other communication barriers

Wed.-Thu., June 6-7, 8:30am-4pmInstructor: Laura V. PageFee: $895/$845 for two or more from the same organizationCEUs: 1.4/PDUs: 14Program No. 5050-3708

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Human

Resources

HUMAN RESOURCESSociety for Human ResourceManagement Learning SystemPHR/SPHR (HR)

get an overview of key areas in human resource management. The course is practitioner-focused andcompetency-based, and includes six action-basedmodules that correspond to the six functional areas,responsibilities and associated knowledge defined bythe Human Resource Certification Institute (HRCI).The program is offered in cooperation with the Societyfor Human Resource Management as study materialfor the Professional in Senior Professional in HumanResources (SPHR/PHR) certification examinations administered by HRCI.

Program highlights:• obtain an overview of key HR management issues

• Prepare for the PHR/SPHR exam

• Address current best HR practices

You will learn to: • Examine compensation structure and systems

• Evaluate the internal/external environment

• Determine workforce planning and employment

13 Thu., Feb. 2-Apr. 26, 6-9pmInstructor: Kristin StrunkFee: $1,100CEUs: 3.9Program No. 5040-2819

Use and Abuse of Computers in the Workplace (HR)

Is your electronic system about to become your next liability by the misuse of computers in the workplace?Employers need to be aware of the issues of use, misuse, and rights to properly monitor and control the electronic system. learn the current issues, legal trends and practical pointers for your electronicoperations.

Program highlights:• Understand how to address the new issues of

electronic discovery

• Discuss the multiple ways employees can abuse computer and internet access in the workplace

You will learn to: • Understand your responsibilities and liabilities for

monitoring computer use

• Create in-office policies regarding internet access andhow to cope with employees using computers outside of work (i.e. blogs, twitter, etc.)

• Identify best practices to put in place for your office

Wed., Feb. 29, 2-3:30pm Instructor: Robert GreggFee: $195/$150 for two or more from the same organizationCEUs: 0.2/ PHR/SPHR: 1.5Program No. 5040-2830


HUMAN RESOURCESSC

EThe Use of Social Media in the Workplace: Risks and Liability (HR)

now more than ever, employers find themselves using social media tools to screen and monitor applicants and employees. This practice, however, canconsequences. This interactive session will focus onthe potential legal implications of using social mediato monitor employees and applicants, and methodsfor limiting employee use of these media.

Program highlights: • overview of potential discrimination claims based on

employers’ use of social media

• Discuss implications under the fair Credit Reporting Act

• learn more about employee/applicant privacy concernsas they relate to social media

• learn about employer’s right to monitor employee’s useof social media

You will learn to: • Recognize issues arising out of social media, such as

harassment, retaliation and wage and hour issues

• Avoiding concerted activity unfair labor practice claimsbased on social media under nlRA

• Examine policies and procedures which can help employers minimize the risk of inadvertent violations of applicable regulations

Tue., Mar. 6, 8:30am-NoonInstructor: John E. Murray, Oyvind WistromFee: $195/$150 for two or more from the same organizationCEUs: 0.4/ PHR/SPHR: 3.25Program No. 5040-2831

Justifying Telecommuting(HR)

About 20 million Americans work at home part timeand that number is rising every year. But too many organizations launch a telework program that initiallyreduces real estate costs or supports a sustainabilityinitiative, only to lose support from senior leadersover time. others implement a telework policy andthen struggle to change their face time culture to embrace teleworking across the organization. In thisworkshop, you’ll learn how to build the business casefor telework and other strategies for getting seniorleaders to say “yes.”

Program highlights:• Understand how to make the business case for

telework and the framework necessary for implementingthe program

• learn how to develop a telework policy and train managers for the new type of work

• Examine strategies for ensuring cultural acceptance over time

You will learn to: • Implement and communicate with your teleworkers

in an effective manner

• overcome middle manager resistance to telework

• Ensure communication and team cohesion in virtual teams

2 Wed., Mar. 7 & 14, 2-3:30pmInstructor: Kyra CavanaughFee: $195/$150 for two or more from the same organizationCEUs: 0.2Program No. 5040-2837

PHR/SPHR recertification credits have beensubmitted for approval.



Applied Compensation System Engineering (HR or MC)

Build a comprehensive spreadsheet model of internalequity, external competitiveness and budgeting processnecessary to implement and manage pay policies of acompany, while integrating performance information toincrease employee engagement. The course alternatesbetween the theory of the Total Rewards applicationsand the actual construction of the Excel based SalaryAdministration Tool. Participants will be allowed to takethe spreadsheet back to their organizations and addvalue immediately!

Program highlights:• Examine the principles of a total rewards philosophy

and how they apply in different organizations

• Understand the market data available and how best to use it to reinforce salary policies to be externallycompetitive

• Examine the different ways to value work to be internally equitable

• Develop pay ranges for your organization

• Understand how the salary review and budgetingprocess operates in different organizations

You will learn to:• Use a model that allows you to manage the

compensation system of the organization astutely inorder to contribute to the organization’s success

• Effectively speak with your finance team during budgeting time to accurately forecast compensation program increases taking the market and internal equity into account within a target ‘budget’

• Improve your skills in data analysis and interpretation

• Improve the compensation system within your own organization

Tue.-Wed., May 1-2, 8:30am-4pmInstructor: Rena SomersanFee: $1,500/$1,400 for two or more from the same organizationCEUs: 1.4Program No. 5040-2836

Competency Modeling (HR or MC)

Competencies enable employees to achieve results,and create value. An organization must understandtheir core competency needs that are necessary forpeople in key roles to deliver business results. In this class, you will investigate how to use a set ofcompetencies within an organization.

Program highlights:• learn what a competency model is and develop a

way to use competencies within your organization

• Define a competency for your role and culture fit

• Identify, develop and review different models and resources to assist an organization’s development efforts

You will learn to: • Develop a process for formulation an individualized

model for your company’s use

• Identify next steps and resources to gain acceptanceand implementation of a competency model into an organization

• Use competency to create value within your organization

Tue., May 29, 8:30am-NoonInstructor: Elizabeth L. BurkeFee: $195/$150 for two or more from the same organizationCEUs: 0.4/ PHR/SPHR: 3.0Program No. 5040-2833

Human

Resources


MANAGEMENT DEVELOPMENT


HUMAN RESOURCESSC

EUnite and Ignite: Bridging Multi-GenerationalWorkplaces (HR or MC)

There is a serious new problem in the workplace, and it has nothing to do with downsizing, global competition, pointy-haired bosses, stress or greed. Instead, it is the problem of distinct generationsworking together and often colliding as their pathscross. In today's diverse workplace, generational differences can be challenging. learn to recognize differences, help staff work together and improvemorale throughout your company.

Program highlights:• learn to understand each generation’s characteristics,

and their similarities and differences

• Discuss the common “collision points” among generations

• Identify four themes that set the tone for unity (or disunity) among generations at work

You will learn to:• face generational conflict professionally and effectively

• Recognize the top Dos and Don’Ts for working in an intergenerational team

• Become an effective “generation diplomat” throughtools and insights that can be implemented in the workplace

Tue., June 5, 8:30am-NoonInstructor: Molly FoleyFee: $195/$150 for two or more from the same organizationCEUs: 0.4/ PHR/SPHR: 3.25Program No. 5040-2834

Additional PHR/SPHR programs on pages 19 and 22.

The Coach Approach (BA or MC)

Discover the formula for building trust and respectthroughout the workplace. Empower employees to utilize their knowledge and resources to provide innovative ways to meet market demands. learn toimprove communication and collaboration, setting the stage for better team work, problem-solving andorganizational agility.

Program highlights:• Discuss employee engagement and why is it critical

to the future of your business/ethic of contribution.

• Examine the ways in which coaching management style can improve employee engagement, work quality,productivity, innovation, retention, performance, organizational agility and employee happiness.

• Determine the different styles of coaching

You will learn to: • Set the climate and build the relationships for a

successful coaching experience (trust, respect, valuing contributions, open communication)

• Develop a coaching model that works best for you

• Define your personal management values and goals

This course is a three-month program and consists of a four hour face-to-face training session each month,followed by three weekly teleconferences of 1.5 hourseach. Individualized coaching sessions are availablethroughout the program.

3 Tue., Feb. 14, Mar. 13, and Apr. 17Instructor: Lori Zimmer & Ginny KannenbergFee: $1,595/$1,495 for two or more from the same organizationCEUs: 25.5Program No. 5050-3713



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Managing Millenials (HR or MC)

Millennials are America’s next great generation–insize, spending power, and their ability to get their parents and peers turned on about your organization.Whether you're a product manager trying to engageMillennials with your brand, a boss trying to figure outhow to get more commitment from your new recruits,or a nonprofit executive trying to develop new donorsor volunteers, you need to understand the Millennials!

Program highlights:• learn what factors attract Millennials to brands,

employers, and causes

• Discover what makes Millennials different from their parents and bosses

• Understand where Millennials most often “collide” with other generations

You will learn to:• Effectively engage Millennials in your workplace

• Work and communicate well in a multi-generational environment

• Understand the best ways to gain commitment, develop, and retain Millennials in your office

Mon., Apr. 18, 8:30am-NoonInstructor: Molly FoleyFee: $195/$150 for two or more from the same organizationCEUs: 0.4/ PHR/SPHR: 3.25Program No. 5040-2832

Making the Shift from Technical Expert to Organizational Leader (BA or MC)

When contemplating transitions in their careers, mostindividuals are uncertain about how to move beyondroles based primarily on their expertise into thosewith broader exposure and organizational impact. get a roadmap for the skills, competencies and experiences needed to transition successfully from a position or status as a content/technical expert into a leadership position.

Program highlights: • Discover why leadership is a unique set of skills that

cannot be acquired simply through technical expertise

• learn the importance of strategic thinking and business acumen in making career transitions

• Identify ways to build a base of credibility and trust

• Examine the use of effective influence and relationship building techniques

• Discuss how to get support for your ideas and increase your impact on the organization

You will learn to:• Describe the four major leadership roles

• Assess your current skills and competencies againstthose of the successful organizational leader

• Create a plan for how to increase your credibility, visibility and value in your current position in order to position yourself for career advancement

Tue., Mar. 13, 8:30am-4pm Instructor: Alan PattersonFee: $395/$345 for two or more from the same organizationCEUs: 0.7Program No. 5050-3710

Meet Your InstructorMolly Foley speaks frequently about the importance of cultivating youngprofessionals in communities and at work, managing Millennials, andconnecting the generations.


MANAGEMENT DEVELOPMENTSC

EEssential Skills for Supervisors (BA or MC)

Acquire time-tested, proven competencies delivered bya seasoned professional helping you optimize your performance as a supervisor. The need for higherproductivity and employee commitment all combine to require you to perform at a new higher standard.

Program highlights:• Know your dominant communication preference.

Plan your listening and feedback process based on the receiver’s preference

• Compile new information on how to align performance –rethink requirements and measures

• Practice and put a plan together to have a performancedevelopment conversation

You will learn to:• optimize communication opportunities and

deliver instructions clearly

• Handle formal performance appraisals and provide productive feedback

• Apply a proven conflict management methodology

• Delegate efficiently and effectively

• Build a high performance team

• Strengthen your on-the-job-training program

• Instill a "root cause" problem-solving mentality with your employees

Tue.-Wed., Mar. 27-28, 8:30am-4:30pmInstructor: Rodney (Buck) HillestadFee: $895/$845 for two or more from the same organizationCEUs: 1.4Program No. 5050-3692

Managing Change (BA - Core Course)

Change is inevitable. When it happens, many employees lack the skills to understand and deal with new processes, procedures, and structures. on the frontline every day, managers and supervisorsmust align with human resources, project managers,and financial professionals to lead their team through change.

Program highlights:• Three skill sets that you can begin to work on

immediately to help you and your team deal with change

• Develop a list of concerns that you can discuss with your manager in a calm, assertive manner

• Stress management techniques

You will learn to:• learn how to build your resilience and capacity when

dealing with change

• Discover techniques to understand how to manage your team through change

• Manage change upwardly and laterally

• Develop skills to deal with stressful change situations

Thu., Mar. 29, 8:30am-4pmInstructor: Paul GibbonsFee: $395/$345 for two or more from the same organizationCEUs: 0.7Program No. 5050-3693

Meet Your InstructorPaul Gibbons is the founder of a premier European leadership consulting firm, Future Considerations, and is an award-winning CEO coach.



Managem

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Handling Difficult Conversations (BA, BC or MC)

If you are a supervisor or manager, chances are goodthat you are putting off a difficult conversation withsomeone. from inappropriate dress to unprofessionalismto personal hygiene – these situations require promptand responsible performance. As a supervisor ormanager, you are judged on your ability to have openand honest dialogue. Most managers avoid confrontationin the hope that the problem will resolve itself – onlyto discover that the avoidance compounds the problem.

Program highlights:• Promptly handle employee performance problems

• learn to deal with difficult employee

• Utilize the “I Statement” technique to give constructive feedback

You will learn to:• Know when you need to have a difficult conversation

• organize your thoughts and mentally preparing yourself

• Pinpoint when and where to have the difficult conversation

• Develop a straightforward and simple approach

• follow up afterwards to ensure the issue is being addressed

Wed., Apr. 11, 8:30am-4:30pmInstructor: Victor GrayFee: $395/$345 for two or more from the same organizationCEUs: 0.7Program No. 5050-3695

Managing Today's TechnicalProfessional (BA or MC)

Research shows that keeping a cohesive technicalteam requires unique management skills. learn management and leadership best practices and focus on how to best apply concepts and skills toa technical workforce.

Program highlights:• Hit the highlight of the characteristics of the best boss

• Discover your leadership style – adaptability, otherstyles, building a team of different styles

• Examine and put together a plan to implement accountability elements – outcomes, degrees of freedom, confronting problems

You will learn to:• Understand what motivates a technical workforce

• Match management strategies and techniques with the needs of the workforce

• Capitalize on talent and establish a system of accountability

• Build collaboration and resolve workplace problems

Tue., May 22, 8:30am-4pmInstructor: Alan M. PattersonFee: $395/$345 for two or more from the same organizationCEUs: 0.7/PDUs: 7Program No. 5050-3705

Meet Your InstructorAlan Patterson has guided more than a dozen Fortune 500 companies in re-thinking how best to elevate their talent. He is an expert at driving effective organizational change.

TEAM EFFECTIVENESS


MANAGEMENT DEVELOPMENTSC

EDeveloping Tomorrow's Leaders Today: SuccessionPlanning (BA, HR or MC)

Successful organizations know that leadership development and succession planning are critical to the overall health of a corporation. learn how tostart identifying leadership potential early, and thenwork to nurture and develop this talent.

Program highlights:• Define leadership roles and responsibilities

• Understand how to rate current performance and future potential

• Discuss how to create professional development action plans

• learn how to implement three levels of leadership development

You will learn to: • Examine ways to redefine leadership roles in

terms of critical coaching requirements

• Implement structures and tools needed for on-going organizational leadership development and succession planning

• Use a competency-based leadership development strategy

Wed., May 23, 8:30am-4pmInstructor: Alan M. PattersonFee: $395/$345 for two or more from the same organizationCEUs: 0.7Program No. 5040-2835

Creating and Leading Accountable Teams (TE, MC, or BA - Core Course)

Everyone works on a team, but does everyone understand what it takes to be part of an effectiveteam? What are the characteristics of a high performing team? Each person has roles and responsibilities on a team – not just the leader. Discover how to deal with real issues, uncover theroles and responsibilities of all team members, and learn ways to stay on track.

Program highlights:• Change your attitude towards accountability

• Have a discussion with team members about the preconditions for accountability and how to put them in place

• Take on a “real issue” with better results

You will learn to:• Examine your experience – high functioning teams

versus dysfunctional teams

• learn six conditions that must exist for a highly functional team

• Chart a road map for dealing with real issues

• Identify the role of the leader and the team members negotiation process

Tue., May 15, 8:30am-4pmInstructor: Eric CoryellFee: $395/$345 for two or more from the same organizationCEUs: 0.7Program No. 5050-3701

Meet Your InstructorEric Coryell has held impressive titles including President/CEO (twice), VP of Sales and Marketing and Chief Operating Officer.




Managem

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Effectiveness

Leading Teams - From Leader to Coach (TE or MC)

leading a team requires you to increase your threshold for losing control and managing anxietywhile coaching the team in such a way that they can be successful. When it's done right, the teamwins and the organization moves forward. But it's not simple. finding the combination of leadership and structure to lead a successful team is among the biggest challenges in business today. Above all a leader must come to a clear understanding oftheir own core purpose and values.

Program highlights:• Understand the importance of having a core

purpose that transcends yourself and how to operate congruently from that space

• Examine the importance of intolerables in the act of leadership

• Understand how your own behavior contributes to team performance

• Make trust and open dialogue a shared responsibility of the team

You will learn to:• Enhance your ability to more effectively lead virtual

or dispersed teams

• learn a variety of tools to better leverage your team

• Quickly resolve conflicts and differences among team members

Wed., May 16, 8:30am-4pmInstructor: Eric CoryellFee: $395/$345 for two or more from the same organizationCEUs: 0.7Program No. 5050-3702

Real Issue Conversations (TE or MC)

Real issue conversations are about anything that affects your team's ability to be successful. They areusually very anxiety-producing and are often avoidedaltogether. In this session you will learn how toidentify the real issues on your teams, and how to have the productive conversations that bring realresolution to the issues.

Program highlights:• Prepare for real issue conversations with a

proven technique

• Have the conversations in a productive and constructive manner

• Understand communication styles and how to modify your approach

You will learn to:• Understand other functional capacities and how you

can help them

• Improve nearly every professional and personal relationship

• Eliminate waste from not having real issue conversations

Thu., May 17, 8:30am-4pmInstructor: Eric CoryellFee: $395/$345 for two or more from the same organizationCEUs: 0.7Program No. 5050-3703

Team Effectiveness Certificate Combo Package - Save $400Register for all four Team Effectiveness courses at once.

fee: $1200 I Program no. 5050-3719

WOMEN’S LEADERSHIP

Goals and Measurements - Facilitation Skills (TE or MC)

A team needs to know its purpose, how to measureperformance and how each member contributes. This session will teach you how to bring all of this together, and how to get a team to start effectivelyproblem-solving so that when they are not hitting their measures they can get back on track.

Goals and measurements highlights 8am - Noon:• How goals are required to create ownership

• How to set goals and measures effectively

• Address different ways of measuring the unmeasureable

• Accountability and team problem

Facilitation skills highlights 1 - 5pm:• A clear description of the role of the facilitator

and benefits of facilitation

• How to use a flexible set of tools and techniques to provide structure to group discussions

• facilitator strategies to use at different stages of team development

• options for making decisions and overcoming barriers to consensus

• Strategies for constructively dealing with conflict and encouraging effective group behaviors

• Specific facilitation strategies to improve the overall effectiveness of any meeting

• How to design meetings to accomplish desired results

Fri., May 18, 8:30am-4pmInstructor: Eric CoryellFee: $395/$345 for two more from the same organizationCEUs: 0.7Program No. 5050-3704

Accept It or Change It: Strategies for AchievingWork/Life BalanceIn this highly interactive workshop, this nationallyknown facilitator will challenge you to take an honestlook at the stressors in your work and home life. obtain a simple framework for reducing work/lifestress and 12 different strategies to help you achievethe elusive balance you seek. Walk away with practical,real world advice for taming the work/life beast. Thiscourse is part of the Profesional Women’s Series.

Topics include:• Setting personal and professional boundaries

• letting go of our “super parent” ideals

• negotiating with others for the life we want

Thu., Mar. 15, 8:30am-NoonInstructor: Kyra CavanaughFee: $195/$150 for two more from the same organizationCEUs: 0.4Program No. 5050-3715


TEAM EFFECTIVENESSSC

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Team Effectiveness Certificate Combo Package - Save $400Register for all four Team Effectiveness courses at once.

fee: $1200 I Program no. 5050-3719

Women Leaders ConferenceJoin the third annual women’s conference bringing together education, inspiration and networking. Session topics will include leadership, personalbranding, negotiation skills, third generation feminism,and more. We are proud to announce writer, lecturer,editor, and feminist activist, gloria Steinem as theKeynote Speaker. In addition, Doris Christopher, thefounder and former CEo of Pampered Chef and Dr. france Córdova, President of Purdue University will also will also be a featured speakers. This is your chance to hear from some of the most influential figures in women leadership.

Program highlights:• Celebrate women who have pioneered their fields both

locally and nationally

• learn from accomplished women and uncover theirproven methods for success

• network with colleagues and build beneficial relationships

You will learn to:• Discover what inspires you, and harness the energy

to empower yourself

• Work and communicate well in a multi-generational and gender environment

• Understand career development strategies throughcompelling small-group conversations

Fri., Mar. 30, 8am-5pmPfister Hotel, MilwaukeeFee: $289Program No. 5080-2012

Confident and CourageousCommunicationsBeing confident and courageous means that you express yourself effectively and stand up for yourpoint of view, while also respecting the rights of others. Confident and courageous communication is the sweet spot between being too aggressive andtoo passive. In addition, being confident in your communication style helps boost self-esteem andearn others' respect. This course is part of the Profesional Women’s Series.

Topics include:• You are what you think

• How to set your intention

• Active listening

• Authentic communication

• How do women communicate differently

Tue., Apr. 10, 8:30am-4pmInstructor: Christine HarnessFee: $395/ $345 for two or more from the same organizationCEUs: 0.7Program No. 5050-3714



TeamEffectiveness

Wom

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Professional Women's Series Combo Package - Save $200Register for all four Professional Women's Series courses at once.

fee: $780 I Program no. 5050-3720


WOMEN’S LEADERSHIPSC

EStrategies for Working in a Traditional, Male-DominatedWork EnvironmentThis half-day workshop reaches beyond a descriptionof the challenges of working in a traditional, male-dominated business. Understand how to strategicallynavigate the issues and enable yourself to proactivelyand confidently move forward. This course is part ofthe Profesional Women’s Series.

Topics include:• Examine the current landscape; the issues and trends;

the double standards and behaviors

• Explore and discuss the typical mistakes and misper-ceptions from male and female perspectives

• Share strategies and solutions to address challenges

• Reflect on you: what to consider and the choices to make

Wed., May 9, 8:30am-NoonInstructor: Marsha BlockFee: $195/$150 for two more from the same organizationCEUs: 0.4Program No. 5050-3658

Mentor Meet-Uplooking for a mentor? Want to be a mentor? Whatdoes it take? How do you set up the relationship?formal vs. Informal? What is it you want to get out ofthe mentor relationship? What are the benefits to youand to your organization? Explore the different formsof mentorships. Meet several actual mentors andmentees who will share their experiences and answeryour questions. This course is part of the ProfesionalWomen’s Series.

Topics include:• What to expect from a mentor/mentee relationship

• How to start

• lessons learned

• The difference between a mentor and a coach

Tue., June 12, 8:30am-NoonInstructor: Debra J. CrawfordFee: $195/$150 for two more from the same organizationCEUs: 0.4Program No. 5050-3717

STARTING JAN. 5WiSE

Women in Science & EngineeringBreakfast Series MembershipSee website for more detailssce-women.uwm.edu

Professional Women's SeriesCombo Package - Save $200Register for all four Professional

Women's Series courses at once.

fee: $780 I Program no. 5050-3720

SKILL ENHANCEMENT OPPORTUNITIESBUSINESS ANALYST

| sce-ba.uwm.edu

BUSINESS PROCESS IMPROVEMENT | sce-businessimprovement.uwm.edu

LANGUAGES | sce-languages.uwm.edu

PROJECT MANAGEMENT | sce-pm.uwm.edu

SALES | sce-sales.uwm.edu

SMALL BUSINESS DEVELOPMENT CENTER| sce-sbdc.uwm.edu

SOCIAL MEDIA | sce-social.uwm.edu

SOLUTIONS FOCUSED BUSINESS PROFESSIONAL| | sce-business.uwm.edu

TRAINING/ORGANIZATIONAL DEVELOPMENT | sce-ttt.uwm.edu


Wom

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GENERAL INFORMATION

COMING SOONAs you to plan your spring roadmap, courses for summer and fall 2012are beginning to take shape. Be sure to check the web often to see moreexiting and pertinent business courses to fulfill your training needs.Here's a sneak peek at what's coming your way:

SUMMER 2012• The Art of Business - Creativity & Innovation in the Work Place • John Maxell's Fundamental Laws of Leadership

FALL 2012• Talent Conference - September 20, 2012• MBA Essentials Online

For more information contact Jan Allen, Business and Management Director at [email protected] or 414-227-3219.

CUSTOMIZED TRAININGCapitalize on Our CapabilitiesAll programs in this brochure can be customized to meet your specific needs.

GET STARTED TODAY! Contact Erica Gumieny at 414-227-3226, 888-947-9947 or [email protected].

REgISTER:SCE-REGISTRATION.UWM.EDU8 0 0 - 2 2 2 - 3 6 2 3 • 4 1 4 - 2 2 7 - 3 2 0 0M o n . - f r i . , 8 a m - 5 p m C e n t r a l

No Wisconsin tax dollars were used in the printing of this publication.

161 West Wisconsin Ave., Ste. 6000Milwaukee, WI 53203-2602

Keycode: WPDFMessage Code: SP-27-11-W

Milwaukee, WIPermit No. 864

Nonprofit OrganizationU.S. Postage

PAID

SP-27-11-W

Women Leaders Conference Not Business as Usual

Mar. 30, 2012 | Pfister Hotel | Milwaukee Gloria Steinem

Celebrate women who have pioneered their fields and uncover their provenmethods for success. Attendees will learn from accomplished women,discover what inspires them and harness the energy to empower themselves.

Keynote speakers at this year's conference include:

• Gloria Steinem, writer, lecturer, and feminist activist

• Doris Christopher, founder & former CEO of Pampered Chef

• Dr. France Córdova, President of Purdue University

See page 27 for details on this conference! Follow WI WomenLeaders on

sce-womenleaders.uwm.edu

Learn more at

sce-mgmt.uwm.edu

UW-Milwaukee Spring 2012 Business Programs Catalog

Documents

Transcript of UW-Milwaukee Spring 2012 Business Programs Catalog