TMA World Viewpoints 25: The Critical4 Capabilities for People Development in the Borderless...
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Transcript of TMA World Viewpoints 25: The Critical4 Capabilities for People Development in the Borderless...
The Critical4
Capabilities for
People Development
in the Borderless
Workplace
4
The Critical4 Capabilities for
People Development in the Borderless Workplace
This information is taken from TMA World’s upcoming e-book: The Borderless Workplace: The critical4 capabilities for the new world of work Written by Terence Brake, Director of Learning and Innovation
The Critical4 Capabilities for
People Development in the Borderless Workplace
Four organizational capabilities stand out as being of
highest priority in the borderless workplace, where
digital technologies and multi-polar globalization drive
the business environment.
The Critical4 Capabilities for
People Development in the Borderless Workplace
1
Organizational
Agility
2
Collaboration
3
Digital
Know-How
4
Adaptable
People
The Critical4 Capabilities for
People Development in the Borderless Workplace
Research at MIT shows that
agile firms grow revenue 37
percent faster and generate 30
percent higher profits than non-
agile companies.
1 Organizational Agility
Based on research by both
McKinsey and The Economist
Intelligence Unit, 90 percent
of executives rank
organizational agility as
critical to business success.
The Critical4 Capabilities for
People Development in the Borderless Workplace
The ability of an organization to
change rapidly in response to
changes in the environment,
e.g. the emergence of new
competitors, disruptive
technologies and sudden
changes in market conditions.
1 Organizational Agility
The Critical4 Capabilities for
People Development in the Borderless Workplace
2 Collaboration
Technologies facilitate
collaboration, but they are
by no means sufficient.
Jim Whitehurst, CEO of Red Hat
“
”
…collaboration is a
culture, not a set of
tools.
The Critical4 Capabilities for
People Development in the Borderless Workplace
The willingness and ability of
networks of people and teams
to manage complex problems,
make decisions and innovate
by working together across
internal and external
boundaries.
2 Collaboration
The Critical4 Capabilities for
People Development in the Borderless Workplace
The story of Procter & Gamble (P&G) is telling.
In early 2000, the company’s share price had fallen nearly 50 percent, resulting in the loss of $85 billion in market capitalization.
Despite huge spending on R&D, only 35 percent of new products reached their financial objectives.
2 Collaboration
The Critical4 Capabilities for
People Development in the Borderless Workplace
The new CEO, A.G. Lafley, was confident that collaboration was the key to the company’s future value. He wanted to make P&G the company that:
“Collaborates inside and out, better than any company in the world.”
A study showed that P&G’s most profitable innovations came from internal collaborations across business units or from external collaboration with researchers on the outside.
2 Collaboration
The Critical4 Capabilities for
People Development in the Borderless Workplace
Twenty cross-functional ‘communities of practice’ were established within P&G and Lafley determined that 50 percent of P&G’s products, ideas and technologies would be developed externally.
By 2008, P&G had improved its R&D productivity by 60 percent and more than doubled its innovation success rate.
2 Collaboration
The Critical4 Capabilities for
People Development in the Borderless Workplace
While face-to-face relationships
are, and always will be, important
in business, digital relationships
are increasing in significance,
digital relationships between
colleagues and also between the
business and customers, partners,
suppliers and distributors.
3 Digital Know-How
“ According to IBM:
”
The view that technology is primarily a driver of efficiency is outdated. CEOs now see technology as an enabler of collaboration & relationships – those essential connections that fuel creativity & innovation.
Leading Through Connections: Insights from the IBM Global Chief Executive Officer Study, 2012.
The Critical4 Capabilities for
People Development in the Borderless Workplace
The traditional view has always
associated information technology
with efficiency and productivity,
but the real value lies in the
productive, value-added
relationships enabled by
technology.
3 Digital Know-How
The Critical4 Capabilities for
People Development in the Borderless Workplace
“
”
The ability of people in an organization
to handle the uncertainties and
ambiguities that are inevitable when
vertical, horizontal, regional, national,
professional, functional and linguistic
boundaries are crossed. Research
points to managing cultural differences
and language barriers as being
particularly challenging.
4 Adaptable People
The single most common challenge, selected by 56% of executives polled, relates to the misunderstandings that emerge as a result of cultural and language differences from teams operating globally. Managing Virtual Teams: Taking a More Strategic Approach. Economist Intelligence Unit, 2009.
The Critical4 Capabilities for
People Development in the Borderless Workplace
Based on these critical organizational capabilities, four specific capabilities emerge for people development.
Read the up-coming e-book to learn more about the critical4 capabilities the individuals in your organization need to develop to
thrive in your organization.
The Critical4 Capabilities for
People Development in the Borderless Workplace
People with the thinking and behavioral agility to produce high levels of performance in a competitive borderless organization
People with the mindsets and skills to manage complex problems, innovate and achieve shared goals
People with the adaptability to bridge and leverage differences between individuals and groups
People with the ability to perform alone and together across distances via technologies
Global
Working
Collaborative
Working
Virtual
Working
Cross-Cultural
Working
The critical4
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The Critical4 Capabilities for
People Development in the Borderless Workplace
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or visit
http://www.tmaworld.com/training-solutions/